Job DescriptionJob DescriptionSalary:
Position OverviewUpSlope Advisors is seeking a mission-driven Product Customer Support Subject Matter Expert to support a federal client in managing the full lifecycle of technical programs and digital products. This hybrid role blends strategic product management with systems engineering and SETA (Systems Engineering and Technical Assistance) support. The ideal candidate will serve as a trusted advisor to government stakeholdersdriving product vision, aligning user needs with technical execution, and ensuring delivery of mission-critical capabilities.
Key ResponsibilitiesDefine product vision, roadmaps, and success metrics in partnership with government sponsors and end-usersTranslate mission needs into actionable requirements, user stories, and prioritized backlogsLead sprint planning, stakeholder reviews, and vendor coordination to ensure on-time, in-scope deliveryChampion user-centered design, facilitate feedback loops, and validate usability with diverse stakeholdersProvide acquisition, systems engineering, and programmatic support across the product lifecycleEvaluate technical proposals, architectures, and integration strategies for feasibility and alignmentIdentify and mitigate risks through independent assessments of readiness, tradeoffs, and dependenciesInterface with developers, integrators, and stakeholders to track progress and remove blockersOversee test planning, performance reviews, and deployment readiness activitiesDraft decision briefs, white papers, and acquisition documentation for leadership useAct as the primary liaison with customer support operations to capture, triage, and integrate user feedback into product improvementsDevelop, maintain, and execute engagement and communication strategies to align stakeholders, promote transparency, and drive mission adoption
Required QualificationsU.S. citizenship and eligibility for TS/SCI clearanceBachelors degree in engineering, computer science, business, or related field10+ years of experience in product management, systems engineering, or program supportExperience supporting U.S. government programs (DoD, DHS, IC, or civilian agencies)Strong analytical and communication skills, with the ability to influence senior decision-makersFamiliarity with Agile methodologies and tools (e.g., Jira, Confluence)
Preferred QualificationsAdvanced degree or certifications (e.g., PMP, SAFe, CSPO, CSEP)Knowledge of acquisition frameworks (FAR, DFARS, DoD 5000)Familiarity with cloud infrastructure, software development, or data sciencePrior SETA or PMO experience supporting government product teams
Security RequirementTop-Secret SCI
About Us
UpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a Mission First / People First company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.