Medical Assistant - Primary Care
A Specialty Path to Whole-Person Health
Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they areproviding convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.
For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.
At Upperline, we do more than treat conditions. We deliver care that stays with you.
Upperline Health Plus is seeking a Primary Care Medical Assistant who delivers high-quality, patient-centered care in a value-based practice.
In our patient-centered and outcomes-driven environment, the Medical Assistant supports patients in the clinic by rooming patients, obtaining medical history, and taking vital signs, while also ensuring care beyond the visit through proactive outreach and care coordination.
The Medical Assistant provides direct support to the Upperline Plus Primary Care Provider to ensure efficient clinic operations and effective team-based care.
The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a collaborative care model. Compassion, attention to detail, and strong teamwork skills are essential.
Medical Assistants play a vital role in Upperline Health's value-based care model. By supporting preventive care, chronic disease management, and care coordination, this role directly contributes to improved patient outcomes, reduced care gaps, and an enhanced patient experience.
This position goes beyond traditional clinical supportit is an opportunity to build lasting relationships with patients and help ensure they receive coordinated, whole-person care over time.
Individuals who are compassionate, organized, adaptable, and motivated by making a meaningful difference in patients' lives will thrive in this role. Successful candidates enjoy working in fast-paced environments, value collaboration, and are committed to continuous learning and patient advocacy.
Compassion Treat every patient with empathy, dignity, and care
Accountability Take ownership of responsibilities and uphold high standards
Respect Foster a welcoming, inclusive, and professional environment
Excellence Strive for continuous improvement and quality outcomes
Service Support patients, providers, and teammates with purpose
Room patients; obtain and document vital signs, medical history, and chief complaints
Assist providers with in-clinic visits and health assessments
Support virtual provider encounters from the clinic setting
Accurately document clinical data in the electronic health record (EHR)
Perform medication reconciliation and identify discrepancies
Conduct telephonic outreach to coordinate preventive and ongoing care
Manage in-basket messages, prescription refills, and prior authorizations
Support referrals, scheduling, records, and DME coordination
Assist patients with accessing community resources
Prepare and maintain clinical equipment and supplies
Collaborate with interdisciplinary team members
Participate in team huddles and meetings
Perform clinical tasks within scope (injections, phlebotomy, POCT)
Perform other duties as assigned
Certified Medical Assistant or minimum of two years' experience in primary care
Primary care or outpatient clinic experience strongly preferred
MA or phlebotomy certification strongly preferred
Strong knowledge of medical terminology and basic pharmacology
Experience with team-based care models
Care coordination or case management experience preferred
Experience with adult and geriatric patients preferred
EMR experience preferred; AthenaHealth ideal
Proficiency in Microsoft Office tools
Reliable transportation and valid driver's license
Strong customer service orientation and communication skills
Ability to multitask in a fast-paced environment
Compensation is competitive and commensurate with similar roles in the region, based on prior training and experience.
Job Type: Full-time
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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