Customer Support Manager
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $90,000+ annually & bonus incentives
Lead a high-performing team and elevate the customer experience in a fast-growing organization.
Serenity is hiring a Customer Support Manager to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams.
Read LessCustomer Experience Coach
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: Competitive pay + growth opportunities
Help people move forward while building a meaningful career.
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.
This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.
Read LessClient Educator
Ready to transition from the high-pressure, high-volume customer service world into a more impactful role? At Serenity, we help clients understand and start programs that truly make a difference in their lives.
As a Client Educator, you'll inform clients about life-changing programs and guide them through the process of getting started. If you’re someone who enjoys providing clear, concise information and helping others take the next step toward their goals, we want you on our team. No specific background needed—we’ll train you to succeed, you just bring your customer service expertise.
Why This is Perfect for You
You have 2+ years of experience in customer-facing roles (retail, hospitality, support, etc.). You're looking for a change and want to contribute to a program that helps people get started on their journey. You enjoy explaining processes clearly and helping others take action.What You’ll Be Doing
Educating clients on available programs and services to help them reach their goals. Guiding clients through the steps to begin their programs and making sure they understand the process. Answering questions and providing clear explanations about the benefits of starting a program. Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.You’re a Strong Fit If You Have:
2+ years of experience in customer service, hospitality, or retail. Strong communication skills — you can explain complex information in a simple, understandable way. Ability to handle multiple tasks and client inquiries in a busy environment. A detail-oriented approach to ensuring clients have all the information they need to start successfully.Education Requirements
High school diploma or equivalent required; some college preferred. Additional certifications in customer service or related fields are a plus.What You’ll Get
A meaningful career where you’re helping others take the next step toward their goals. A 3-day workweek (three 13-hour shifts, with four days off). Growth opportunities as Serenity Solutions continues to expand. Competitive pay. Excellent benefits: We cover 90% of your medical, dental, and vision premiums. 401(k) retirement plan. 10 PTO days (15 after one year) + 10 paid holidays.Who We Are
Serenity is a forward-thinking company dedicated to helping clients start programs that improve their lives. We focus on delivering clear, actionable steps to help people achieve their goals, backed by a team of professionals who are committed to providing the best possible service.
Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.
Read LessOperations Manager – Hospitality
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $90,000+ annually + bonus incentives
Lead a high-performing team and drive operational excellence in a fast-growing organization.
Serenity is looking for an Operations Manager to oversee daily operations, lead teams, and ensure a consistent, high-quality experience across all interactions. This role is ideal for leaders who thrive on structure, accountability, and continuous improvement.
Read LessHospitality Manager
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $90,000+ annually + bonus incentives
Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization.
We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person.
About the Role
Own the daily operations of a high-volume clinic Lead, coach, and hold teams accountable to performance and service standards Ensure every patient experience feels welcoming, efficient, and professionalNo healthcare experience required — we provide comprehensive training.
Key Responsibilities
Oversee day-to-day clinic operations, workflow, and patient flow Coach and develop staff to consistently meet KPIs and service expectations Monitor metrics related to scheduling efficiency, volume, and patient experienceRequirements (Must-Haves)
10+ years of leadership or operations experience in a high-volume environment of 30+ individuals Proven experience managing KPIs and having direct performance conversations Strong communication skills with both people and numbersNice-to-Haves
Experience in healthcare, behavioral health, hospitality, or service leadership Relationship-based sales or customer experience background Experience leading teams through growth or changePay & Benefits
$90,000+ annually + bonus incentives 90% employer-paid medical, dental, and vision benefits 401(k) retirement plan 10 PTO days (15 after first year) 10 paid holidaysAbout Serenity Healthcare
Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessOperations Manager
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $90,000+ annually + bonus incentives
Oversee daily clinic operations, lead teams, and drive operational performance in a fast-growing behavioral health organization.
This role is ideal for operational leaders who thrive on structure, metrics, and continuous improvement — no healthcare experience required.
About the Role
Lead day-to-day clinic operations with a focus on efficiency and consistency Manage team performance, workflows, and operational outcomes Ensure patients receive timely, professional, and supportive careHealthcare experience is not required — we provide full training.
Key Responsibilities
Oversee daily clinic operations, staffing, and workflow execution Lead, coach, and hold team members accountable to KPIs and standards Monitor operational metrics and use data to drive improvementsRequirements (Must-Haves)
10+ years of management experience managing 30+ employeesProven success managing performance, metrics, and process improvement Ability to lead teams in a fast-paced, high-volume environmentNice-to-Haves
Experience in healthcare, behavioral health, or service-based operations Background in hospitality, retail, call center, or multi-unit leadership Experience supporting change, growth, or scaling operationsPay & Benefits
$90,000+ annually + bonus incentives 90% employer-paid medical, dental, and vision benefits 401(k) retirement plan 10 PTO days (15 after first year) + 10 paid holidays Advancement opportunitiesAbout Serenity Healthcare
Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked.
We are committed to providing compassionate, results-driven care in a supportive and professional environment.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessCustomer Service Manager
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $90,000+ annually + bonus incentives
Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.
What You’ll Do
Lead daily operations of a high-volume mental health clinic Coach, develop, and hold teams accountable to service and performance standards Ensure patient experiences are welcoming, efficient, and professional Oversee scheduling, patient flow, and clinic workflow Monitor and improve KPIs related to volume, efficiency, and experienceWhat We’re Looking For
10+ years of management experience managing 30+ employeesProven ability to manage KPIs and have direct performance conversations Strong communication skills with both people and data Ability to lead confidently in a fast-paced, growth-oriented settingNice to Have
Experience in healthcare, behavioral health, hospitality, or service leadership Customer experience or relationship-based sales background Experience leading teams through growth or changePay & Benefits
$90,000+ annually + bonus incentives90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after first year) 10 paid holidaysAbout Serenity Healthcare
Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked.
Serenity Healthcare is an Equal Opportunity Employer.
Read LessTired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare, we’ll help you channel your service experience into a more meaningful role where you make a real difference every day.
As a Patient Educator, you’ll guide individuals through life-changing treatments like TMS (Transcranial Magnetic Stimulation). If you're an empathetic communicator who thrives on making people feel heard, understood, and cared for — you’re exactly who we’re looking for. No healthcare background? No problem. We’ll train you — you bring the heart.
Why This is Perfect for You
You’ve spent years in customer service, hospitality, or retail You’re ready to get out of the grind and into a career that matters You want to use your people skills to do more than just solve complaints — you want to change livesWhat You’ll Be Doing
Teach patients about TMS therapy and their mental health care options Listen with empathy and document mental health symptoms and medication history Support patients emotionally while guiding them through their treatment plan Collaborate with clinicians to ensure patients feel supported, not shuffledYou’re a Strong Fit If You Have:
2+ years in a customer-facing role (think support, hospitality, sales, etc.) Strong people skills — you build trust naturally and listen without judgment Comfort with multitasking in a fast-paced, high-emotion environment Clear and professional verbal and written communication A knack for organization and handling details with careEducation Requirements
High school diploma or equivalent required Additional certifications in customer service, healthcare, or mental health a bonusWhat You’ll Get
Work that’s emotionally rewarding and deeply impactful A 3-day workweek (three 13-hour shifts — four days off!) Real growth opportunities as Serenity expands Competitive pay Excellent benefits: We cover 90% of your medical, dental, and vision premiums 401(k) retirement plan 10 PTO days (15 after one year) + 10 paid holidaysWho We Are
Serenity Healthcare delivers cutting-edge mental health care using FDA-cleared TMS technology — helping patients find relief when nothing else has worked. Backed by science, driven by compassion, and powered by incredible people like you.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.
Read Less