Customer Service Manager – Mental Health Clinic
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $70,000–$80,000 annually + bonus incentives
Manage daily clinic operations and elevate the patient experience in a fast-growing mental health clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.
What You’ll Do
Lead daily operations of a high-volume mental health clinic Coach, develop, and hold teams accountable to service and performance standards Ensure patient experiences are welcoming, efficient, and professional Oversee scheduling, patient flow, and clinic workflow Monitor and improve KPIs related to volume, efficiency, and experienceWhat We’re Looking For
3+ years of leadership or operations experience in a high-volume environment Proven ability to manage KPIs and have direct performance conversations Strong communication skills with both people and data Ability to lead confidently in a fast-paced, growth-oriented settingNice to Have
Experience in healthcare, behavioral health, hospitality, or service leadership Customer experience or relationship-based sales background Experience leading teams through growth or changePay & Benefits
$70,000–$80,000 annually + bonus incentives 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after first year) 10 paid holidaysAbout Serenity Healthcare
Serenity Healthcare provides advanced, evidence-based mental health treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked.
Serenity Healthcare is an Equal Opportunity Employer.
Read LessTired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare, we’ll help you channel your service experience into a more meaningful role where you make a real difference every day.
As a Patient Educator, you’ll guide individuals through life-changing mental health treatments like TMS (Transcranial Magnetic Stimulation). If you're an empathetic communicator who thrives on making people feel heard, understood, and cared for — you’re exactly who we’re looking for. No healthcare background? No problem. We’ll train you — you bring the heart.
Why This is Perfect for You
You’ve spent years in customer service, hospitality, or retail You’re ready to get out of the grind and into a career that matters You want to use your people skills to do more than just solve complaints — you want to change livesWhat You’ll Be Doing
Teach patients about TMS therapy and their mental health care options Listen with empathy and document mental health symptoms and medication history Support patients emotionally while guiding them through their treatment plan Collaborate with clinicians to ensure patients feel supported, not shuffledYou’re a Strong Fit If You Have:
2+ years in a customer-facing role (think support, hospitality, sales, etc.) Strong people skills — you build trust naturally and listen without judgment Comfort with multitasking in a fast-paced, high-emotion environment Clear and professional verbal and written communication A knack for organization and handling details with careEducation Requirements
High school diploma or equivalent required Additional certifications in customer service, healthcare, or mental health a bonusWhat You’ll Get
Work that’s emotionally rewarding and deeply impactful A 3-day workweek (three 13-hour shifts — four days off!) Real growth opportunities as Serenity expands Competitive pay Excellent benefits: We cover 90% of your medical, dental, and vision premiums 401(k) retirement plan 10 PTO days (15 after one year) + 10 paid holidaysWho We Are
Serenity Healthcare delivers cutting-edge mental health care using FDA-cleared TMS technology — helping patients find relief when nothing else has worked. Backed by science, driven by compassion, and powered by incredible people like you.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.
Read LessConcierge Healthcare Manager
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $70-80k annually & bonus opportunities & growth potential
Lead clinic operations while delivering a concierge-level patient experience in a fast-growing mental health organization.
At Serenity Healthcare, we’re reshaping mental wellness with innovation, compassion, and human connection. We're hiring a Manager to lead clinic operations, support patient care, and inspire high-performing teams. No healthcare background? No problem. We provide full training — all you need is leadership experience, emotional intelligence, and a drive to serve.
About the Role
Lead day-to-day clinic operations with a strong focus on patient experience Coach and develop teams to deliver warm, professional, concierge-level care Ensure patients feel supported, informed, and valued at every touchpointHealthcare experience is not required — full training provided.
Key Responsibilities
Lead and motivate teams to deliver patient-first, concierge-level care Oversee daily clinic operations and resolve workflow challenges efficiently Support patient education and confidently communicate available servicesRequirements (Must-Haves)
3+ years of experience in team leadership or operational management Proven experience managing performance metrics and goal outcomes Experience leading performance conversations and coaching individualsPay & Benefits
$70-80k annually & bonus opportunities Rapid promotion opportunities 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after one year) +10 paid holidays Supportive leadership and mission-driven culture Ongoing professional development in a growing healthcare organizationAbout Serenity Healthcare
Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients heal when other treatments have failed. Our patient-first culture is powered by empathy, science, and results.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
This role pays $70,000-$80,000 annually.
Read LessOperations Manager – Mental Health Clinic
Location: Nocatee, FL
Employment Type: Full-Time
Compensation: $70-80k annually & bonus incentives
Oversee daily clinic operations, lead teams, and drive operational performance in a fast-growing behavioral health organization.
This role is ideal for operational leaders who thrive on structure, metrics, and continuous improvement — no healthcare experience required.
About the Role
Lead day-to-day clinic operations with a focus on efficiency and consistency Manage team performance, workflows, and operational outcomes Ensure patients receive timely, professional, and supportive careHealthcare experience is not required — we provide full training.
Key Responsibilities
Oversee daily clinic operations, staffing, and workflow execution Lead, coach, and hold team members accountable to KPIs and standards Monitor operational metrics and use data to drive improvementsRequirements (Must-Haves)
3+ years of operations or people leadership experience Proven success managing performance, metrics, and process improvement Ability to lead teams in a fast-paced, high-volume environmentNice-to-Haves
Experience in healthcare, behavioral health, or service-based operations Background in hospitality, retail, call center, or multi-unit leadership Experience supporting change, growth, or scaling operationsPay & Benefits
$70-80k annually & bonus incentives 90% employer-paid medical, dental, and vision benefits 401(k) retirement plan 10 PTO days (15 after first year) + 10 paid holidays Advancement opportunitiesAbout Serenity Healthcare
Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked.
We are committed to providing compassionate, results-driven care in a supportive and professional environment.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
This role pays $70,000-$80,000 annually.
Want to Make a Difference for Others Through Healthcare? Welcome to Serenity.
If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? We’ll Teach You.
We’re not looking for medical jargon — we’re looking for heart. If you’re compassionate, a great listener, and eager to share options to help people truly heal, you’ll fit right in. We’ll teach you the clinical side — you bring the empathy, energy, and commitment to making every patient feel seen and supported.
The Role: Patient Care Advocate | Nocatee, FL
In this role on our clinical support staff, you’ll listen and help guide patients, educate and encourage them toward better options for their mental wellness (especially when meds haven’t helped), and make sure they feel truly seen, heard, and cared for.
What You'll Be Doing:
Guiding patients through their mental wellness options, making education on TMS treatment simple and supportiveListening with care and documenting the details of mental health status, symptoms, and medication historyTeaming with providers for a seamless transition from consultation to treatmentMaking care plans clear, empowering patients to feel confident every step of the wayWho We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
Requirements
What You Need:
2+ years of full-time, high-quality customer-facing experienceAuthentic people skills – you build trust easily and connect genuinelyAbility to handle concerns with empathy and guide to solutionsA handle on the details and cool under pressure, even when juggling a lotStrong written and verbal communication – clear, calm, and professionalBenefits
Why You’ll Love Working at Serenity:
Fulfillment – make a real difference for others as you help our patients ‘take back their lives’Shortened work week (three 13-hour shifts)Huge growth/promotion potential as we continue to expandCompetitive payLuxe-level benefits: We cover 90% of medical, dental & vision401(k) – because your future deserves self-care too10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Read Less