Member Support Specialist
Location: Las Colinas, TX |
Employment Type: Full-Time or Part-Time (after training)
Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join our high-volume inbound call team. You'll be the first impression our members have of our company — handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure required — full training provided.
What You'll Do
Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism Verify member information and insurance details accurately Enter and update member data in our CRM/EMR system with speed and accuracy De-escalate concerned callers using active listening and structured communication protocols Follow established workflows to maintain consistent, five-star service on every interaction Collaborate with internal teams to ensure a seamless member experience from first call to first appointmentWhat We're Looking For
High school diploma or GED At least 1 year of experience in a customer service, call center, or high-touch service environment — hospitality, retail, or premium service backgrounds strongly preferred If you've ever worked in an environment where the guest experience was everything, you'll thrive here Strong verbal communication skills and the composure to stay calm under pressure You treat every person you speak with like they're your only call of the day Ability to stay organized and on-script in a busy, high-volume environment Basic computer and data-entry skills (Microsoft Office a plus)Pay & Benefits
Starting at $16.50/hour, with growth to $19.50/hour within 6 months $1.00/hour differential for fluent Spanish/English speakers 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after year one) + 10 paid holidays Flexible shift schedulingTraining Requirement
Paid training: four consective weeks, 40 hours per week After training, choose full-time or part-time schedulingAbout Serenity Healthcare
Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do — including how we treat the people on our team. If you've been trained that "good enough" isn't good enough, you'll fit right in here.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessMember Support Specialist
Location: Fort Worth, TX |
Employment Type: Full-Time or Part-Time (after training)
Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join our high-volume inbound call team. You'll be the first impression our members have of our company — handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure required — full training provided.
What You'll Do
Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism Verify member information and insurance details accurately Enter and update member data in our CRM/EMR system with speed and accuracy De-escalate concerned callers using active listening and structured communication protocols Follow established workflows to maintain consistent, five-star service on every interaction Collaborate with internal teams to ensure a seamless member experience from first call to first appointmentWhat We're Looking For
High school diploma or GED At least 1 year of experience in a customer service, call center, or high-touch service environment — hospitality, retail, or premium service backgrounds strongly preferred If you've ever worked in an environment where the guest experience was everything, you'll thrive here Strong verbal communication skills and the composure to stay calm under pressure You treat every person you speak with like they're your only call of the day Ability to stay organized and on-script in a busy, high-volume environment Basic computer and data-entry skills (Microsoft Office a plus)Pay & Benefits
Starting at $16.50/hour, with growth to $19.50/hour within 6 months $1.00/hour differential for fluent Spanish/English speakers 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after year one) + 10 paid holidays Flexible shift schedulingTraining Requirement
Paid training: four consective weeks, 40 hours per week After training, choose full-time or part-time schedulingAbout Serenity Healthcare
Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do — including how we treat the people on our team. If you've been trained that "good enough" isn't good enough, you'll fit right in here.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessManager of Credentialing
Location: Las Colinas, TX (Onsite)
Employment Type: Full-Time
Serenity Healthcare is seeking a Manager of Credentialing to oversee provider credentialing and enrollment processes across our behavioral health network. This role ensures providers meet licensing, payer, and regulatory requirements while maintaining accurate records and supporting operational readiness across the organization.
What You’ll Do
Oversee credentialing and re-credentialing for physicians, therapists, and clinical providers Ensure timely provider enrollment with insurance networks and regulatory bodies Verify licenses, certifications, and required documentation for compliance Track expirations and maintain active provider status across payers Maintain accurate credentialing databases and provider records Support audits and compliance reviews related to licensing and enrollment Partner with HR, billing, and operations teams to onboard providers smoothly Stay current on credentialing regulations and payer requirements Provide credentialing updates and reporting to leadershipWhat We’re Looking For
3–5 years of credentialing experience in healthcare or behavioral health Experience with provider enrollment and payer credentialing processes Knowledge of regulatory and compliance standards for healthcare providers Familiarity with credentialing software and tracking systems Strong attention to detail and organizational skills Ability to manage sensitive information with confidentiality Clear written and verbal communication skills Bachelor’s degree in healthcare administration, business, or related field preferred (or equivalent experience)Pay & Benefits
Competitive salary based on experience Medical, dental, and vision insurance Life insurance 401(k) retirement plan Paid time off 10 paid holidaysAbout Serenity Healthcare
Serenity Healthcare provides evidence-based mental health treatments focused on improving long-term outcomes for patients. We invest in our employees and foster a collaborative, growth-oriented environment that supports both professional development and quality patient care.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessClient Educator
Ready to take your customer-facing experience and channel it into a role where your drive and results actually matter? At Serenity, we help clients understand and start life-changing programs — and we need sharp, motivated people to guide them there.
As a Client Educator, you'll inform clients about our programs, help them see the value in taking action, and guide them through the process of getting started. This isn't just answering questions — it's about confidently communicating outcomes, working toward measurable goals, and turning hesitation into commitment. If you're someone who thrives on hitting targets, doesn't take "no" as a final answer, and genuinely wants to help people change their lives, we want to hear from you.
Why This is Perfect for You
You have 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, team lead, etc.). You're motivated by performance metrics and take pride in consistently hitting — and exceeding — your numbers. You know how to handle objections and pushback without losing momentum or enthusiasm. You're ready to step into a role with real purpose, where your results directly impact the people you serve.What You'll Be Doing
Educating clients on available programs and services and clearly communicating the value of taking action. Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals. Working toward individual KPIs and contributing to team performance benchmarks. Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation. Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.You're a Strong Fit If You Have:
2+ years of experience in customer service, retail, hospitality, or a sales-adjacent role. A track record of meeting goals, quotas, or performance targets — and a drive to keep raising the bar. Strong communication skills — you can break down complex information and make a compelling case simply and clearly. Resilience and a positive mindset; you bounce back quickly and stay focused when things don't go as planned. Some leadership experience or the ambition to grow into a leadership role — team leads and shift supervisors are encouraged to apply. The ability to manage multiple clients and priorities in a fast-paced environment without losing focus.Education Requirements
High school diploma or equivalent required; some college preferred. Additional certifications in customer service, sales, or related fields are a plus.What You'll Get
A meaningful career where your performance directly helps others take the next step toward their goals. A 3-day workweek (three 13-hour shifts, with four days off). Clear growth opportunities — motivated performers get noticed as Serenity continues to expand. Competitive pay tied to performance. Excellent benefits: We cover 90% of your medical, dental, and vision premiums. 401(k) retirement plan. 10 PTO days (15 after one year) + 10 paid holidays.Who We Are
Serenity is a forward-thinking company dedicated to helping clients start programs that genuinely improve their lives. We're built on a culture of accountability, growth, and purpose — and we reward the people who show up, hit their goals, and care about the clients they serve.
Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.
Read LessManager of Credentialing
Location: Lehi, UT (Onsite)
Employment Type: Full-Time
Serenity Healthcare is seeking a Manager of Credentialing to oversee provider credentialing and enrollment processes across our behavioral health network. This role ensures providers meet licensing, payer, and regulatory requirements while maintaining accurate records and supporting operational readiness across the organization.
What You’ll Do
Oversee credentialing and re-credentialing for physicians, therapists, and clinical providers Ensure timely provider enrollment with insurance networks and regulatory bodies Verify licenses, certifications, and required documentation for compliance Track expirations and maintain active provider status across payers Maintain accurate credentialing databases and provider records Support audits and compliance reviews related to licensing and enrollment Partner with HR, billing, and operations teams to onboard providers smoothly Stay current on credentialing regulations and payer requirements Provide credentialing updates and reporting to leadershipWhat We’re Looking For
3–5 years of credentialing experience in healthcare or behavioral health Experience with provider enrollment and payer credentialing processes Knowledge of regulatory and compliance standards for healthcare providers Familiarity with credentialing software and tracking systems Strong attention to detail and organizational skills Ability to manage sensitive information with confidentiality Clear written and verbal communication skills Bachelor’s degree in healthcare administration, business, or related field preferred (or equivalent experience)Pay & Benefits
Competitive salary based on experience Medical, dental, and vision insurance Life insurance 401(k) retirement plan Paid time off 10 paid holidaysAbout Serenity Healthcare
Serenity Healthcare provides evidence-based mental health treatments focused on improving long-term outcomes for patients. We invest in our employees and foster a collaborative, growth-oriented environment that supports both professional development and quality patient care.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessOperations Manager
Location: Cherry Creek, CO
Employment Type: Full-Time
Compensation: $90,000+ annually and bonus incentives
Oversee daily clinic operations, lead teams, and drive operational performance in a fast-growing behavioral health organization.
This role is ideal for operational leaders who thrive on structure, metrics, and continuous improvement — no healthcare experience required.
About the Role
Lead day-to-day clinic operations with a focus on efficiency and consistency Manage team performance, workflows, and operational outcomes Ensure patients receive timely, professional, and supportive careHealthcare experience is not required — we provide full training.
Key Responsibilities
Oversee daily clinic operations, staffing, and workflow execution Lead, coach, and hold team members accountable to KPIs and standards Monitor operational metrics and use data to drive improvementsRequirements (Must-Haves)
10+ years of management experience managing 30+ employeesProven success managing performance, metrics, and process improvement Ability to lead teams in a fast-paced, high-volume environmentNice-to-Haves
Experience in healthcare, behavioral health, or service-based operations Background in hospitality, retail, call center, or multi-unit leadership Experience supporting change, growth, or scaling operationsPay & Benefits
$90,000+ annually and bonus incentives 90% employer-paid medical, dental, and vision benefits 401(k) retirement plan 10 PTO days (15 after first year) + 10 paid holidays Advancement opportunitiesAbout Serenity Healthcare
Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked.
We are committed to providing compassionate, results-driven care in a supportive and professional environment.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
In accordance with Colorado's Equal Pay for Equal Work Act this position pays $90,000-$120,000 annually
Read LessOperations Manager – Hospitality
Location: Estrella, AZ
Employment Type: Full-Time
Compensation: $90,000+ annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
No industry-specific experience required — full training provided.
What You’ll Do
Oversee daily operations in a customer-facing, high-volume environment Manage staffing, scheduling, and workflow execution to ensure efficiency Lead, coach, and develop team members while driving accountability to performance standards and KPIs Monitor and improve key metrics related to service quality, productivity, and overall experience Ensure every interaction is professional, efficient, and consistent Identify operational gaps and implement process improvements Maintain a structured, organized, and results-driven environment Step in as needed to support the team and maintain service levelsWhat This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is essential A balance of people leadership and operational execution High standards — success is measured by team performance, consistency, and outcomes A role where you are actively involved, coaching in real time, and driving results dailyWhat We’re Looking For
10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees Proven ability to manage performance, track KPIs, and improve processes Strong leadership skills with the ability to coach, motivate, and develop teams Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities in a high-volume settingPreferred Background
Hospitality, restaurant, hotel, or guest services leadership Retail or service environments with high standards and performance expectations Experience in high-growth or rapidly scaling environments Experience leading teams through change, growth, or operational improvementsAbout You
You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
$90,000+ base salary Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Advancement opportunities in a growing organizationSerenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessOperations Manager – Hospitality
Location: Orlando, FL
Employment Type: Full-Time
Compensation: $90,000+ annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
No industry-specific experience required — full training provided.
What You’ll Do
Oversee daily operations in a customer-facing, high-volume environment Manage staffing, scheduling, and workflow execution to ensure efficiency Lead, coach, and develop team members while driving accountability to performance standards and KPIs Monitor and improve key metrics related to service quality, productivity, and overall experience Ensure every interaction is professional, efficient, and consistent Identify operational gaps and implement process improvements Maintain a structured, organized, and results-driven environment Step in as needed to support the team and maintain service levelsWhat This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is essential A balance of people leadership and operational execution High standards — success is measured by team performance, consistency, and outcomes A role where you are actively involved, coaching in real time, and driving results dailyWhat We’re Looking For
10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees Proven ability to manage performance, track KPIs, and improve processes Strong leadership skills with the ability to coach, motivate, and develop teams Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities in a high-volume settingPreferred Background
Hospitality, restaurant, hotel, or guest services leadership Retail or service environments with high standards and performance expectations Experience in high-growth or rapidly scaling environments Experience leading teams through change, growth, or operational improvementsAbout You
You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
$90,000+ base salary Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Advancement opportunities in a growing organizationSerenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessOperations Manager – Hospitality
Location: Holladay, UT
Employment Type: Full-Time
Compensation: $90,000+ annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
No industry-specific experience required — full training provided.
What You’ll Do
Oversee daily operations in a customer-facing, high-volume environment Manage staffing, scheduling, and workflow execution to ensure efficiency Lead, coach, and develop team members while driving accountability to performance standards and KPIs Monitor and improve key metrics related to service quality, productivity, and overall experience Ensure every interaction is professional, efficient, and consistent Identify operational gaps and implement process improvements Maintain a structured, organized, and results-driven environment Step in as needed to support the team and maintain service levelsWhat This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is essential A balance of people leadership and operational execution High standards — success is measured by team performance, consistency, and outcomes A role where you are actively involved, coaching in real time, and driving results dailyWhat We’re Looking For
10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees Proven ability to manage performance, track KPIs, and improve processes Strong leadership skills with the ability to coach, motivate, and develop teams Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities in a high-volume settingPreferred Background
Hospitality, restaurant, hotel, or guest services leadership Retail or service environments with high standards and performance expectations Experience in high-growth or rapidly scaling environments Experience leading teams through change, growth, or operational improvementsAbout You
You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
$90,000+ base salary Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Advancement opportunities in a growing organizationSerenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Read LessOperations Manager – Hospitality
Location: Cherry Creek, CO
Employment Type: Full-Time
Compensation: $90,000+ annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
No industry-specific experience required — full training provided.
What You’ll Do
Oversee daily operations in a customer-facing, high-volume environment Manage staffing, scheduling, and workflow execution to ensure efficiency Lead, coach, and develop team members while driving accountability to performance standards and KPIs Monitor and improve key metrics related to service quality, productivity, and overall experience Ensure every interaction is professional, efficient, and consistent Identify operational gaps and implement process improvements Maintain a structured, organized, and results-driven environment Step in as needed to support the team and maintain service levelsWhat This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is essential A balance of people leadership and operational execution High standards — success is measured by team performance, consistency, and outcomes A role where you are actively involved, coaching in real time, and driving results dailyWhat We’re Looking For
10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees Proven ability to manage performance, track KPIs, and improve processes Strong leadership skills with the ability to coach, motivate, and develop teams Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities in a high-volume settingPreferred Background
Hospitality, restaurant, hotel, or guest services leadership Retail or service environments with high standards and performance expectations Experience in high-growth or rapidly scaling environments Experience leading teams through change, growth, or operational improvementsAbout You
You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
$90,000+ base salary Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Advancement opportunities in a growing organizationSerenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
In accordance with Colorado's Equal Pay for Equal Work Act this position pays $90,000-$120,000 annually
Read Less