Job DescriptionJob Description
About the job
We are transforming the workplace beverage experience by replacing outdated machines and single-use plastics with a smart, sustainable all-in-one beverage system. The company partners with forward-thinking organizations across Europe and the US to provide hot, cold, still, and sparkling drinks with no waste and minimal hassle. Founded and designed in the Netherlands, We are rapidly scaling across global workplaces and seeks team members who want to drive meaningful change in the beverage industry.
Immersed in launching its next-generation beverage platform into the US with a Pilot Launch into the Miami/ Fort Lauderdale area.
We are seeking a Field Service & Operations Engineer to support appliance installations, commissioning, troubleshooting, service calls, and day-to-day operational support. You will serve as the primary field representative of us, ensuring appliances operate reliably and customers receive an exceptional experience.
The role combines technical field service, customer interaction, inventory support, and operational execution.
Activities will be coordinated from a locally-operated service hub for the Miami/Fort Lauderdale area, supporting customers within this defined geographic region.
This is a hands-on, execution-focused role operating between Operations, Engineering, Customer Success and Supply Chain.
Key Responsibilities
1. Installation & Commissioning
Install our appliances at customer locations.
Connect appliances to water and power in accordance with installation procedures.
Perform commissioning checks and system validation.
Verify appliance functionality after installation.
Train customer personnel on basic operation and daily use.
Document installation results.
2. Preventive Maintenance & Service
Execute scheduled maintenance visits.
Diagnose and resolve appliance issues in the field
Translating field learnings back to our Product Team
Replace worn or defective components or appliances
Escalate complex technical issues to Engineering and Technical Support teams.
Maintain accurate service records and documentation.
3. Operational Customer Support
Conduct routine site visits to verify proper appliance operation.
Monitor customer satisfaction and identify improvement opportunities.
Act as internal point of contact linking operations with online customer input.
Provide feedback from the field to Operations and Engineering teams.
4. Consumables & Inventory Support
Deliver capsules, glassware, CO₂ cylinders, and other consumables from the local hub to customer locations.
Assist in monitoring customer inventory levels and proactively replenish supplies.
Maintain inventory accuracy within the local operations hub.
Assist with receiving, storage, and organization of consumables and hardware.
5. Quality & Continuous Improvement
Identify recurring field issues and improvement opportunities.
Collect and report appliance performance data.
Support field testing of product improvements and new consumables.
Provide structured feedback to Engineering and Product teams.
Contribute to the development of installation, maintenance, and troubleshooting procedures.
Required Qualifications
Technical degree or vocational training in Mechanical Engineering, Electrical Engineering, Mechatronics, HVAC, Field Service, or a related discipline.
3-7 years of experience in field service, technical operations, equipment installation, or maintenance.
Experience working with electromechanical systems.
Basic understanding of plumbing, pressure systems, and fluid handling.
Strong troubleshooting and problem-solving skills.
Customer-facing experience and professional communication skills.
Ability to work independently and manage daily schedules.
Valid driver's license and willingness to travel within the assigned region.
Preferred Qualifications
Experience servicing beverage, coffee, water, vending, or food-service equipment.
Familiarity with CO₂ systems and pressure equipment.
Basic knowledge of networking and connected devices.
Startup or pilot-launch experience.
Compensation
Competitive compensation package includes base salary, service vehicle allowance, tools, and performance-based incentives.
Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.
We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.
As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
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