Company Detail

Job Openings

• M

  Front Desk Agent  

  MCR Hotels

  - Tallahassee

  Posted: 31/05/2026

  Apply Now

  DoubleTree by Hilton Hotel TallahasseeSECTION ONE: MCR Universal Role... Read More

  DoubleTree by Hilton Hotel Tallahassee
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
  
  The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
  
  Other Duties and Expectations
  Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.Rate Schedule: Up-to-date understanding of room rates, promotions.Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
  Stand or remain in a stationary position for long periods of time (3-4 hours at a time).Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.Inspect and visually observe details at close range (within a few feet) and from long range.Occasionally required to lift packages or general office equipment.
  The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
  
  Language + Reasoning Skills:
  Read, write, understand and communicate with others effectively using the English language.
  Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Housekeeper  

  MCR Hotels

  - Plano

  Posted: 31/05/2026

  Apply Now

  Courtyard Dallas Plano/RichardsonSECTION ONE: MCR Universal Role Stand... Read More

  Courtyard Dallas Plano/Richardson
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Housekeeper, Role Specific Duties and Expectations
  
  The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
  
  Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift. Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly.Hospitality and Guest Service: Must have a desire to serve all guests.Age Requirement: Must be 18 years of age or older to perform this job.Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule.Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
  Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Kneeling: Bending legs at knee to come to rest on one or both knees. Crawling: Moving about on hands and knees or hands and feet. Standing: Remaining upright on the feet, particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.
  Note:
  
  This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  
  This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Van Driver  

  MCR Hotels

  - Charlotte

  Posted: 31/05/2026

  Apply Now

  Charlotte Steele CreekWe're seeking enthusiastic team members with ope... Read More

  Charlotte Steele Creek
  
  We're seeking enthusiastic team members with open availability for evening and overnight shifts!
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Role Specific Duties and Expectations
  
  The Steward/Dishwasher is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses.
  
  Responsibilities:
  
  Prioritizing loads of different types of crockery and kitchenware.Hand-washing dishes that may not fit in the dishwasher.Loading & unloading the dishwasher.Placing dishes to dry.Sorting & putting away clean dishes and cutlery.Prep work.Taking garbage and trash to dumpster area.Some bussing of tables may be required.Washing work areas, refrigerators, cooking equipment, walls, and floors.Assembling, maintaining, and breaking down the dish machine.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.Must have a positive attitude and willingness to learn.Ability to follow instructions, assigned tasks, and meet deadlines.Always provide friendly service with a smile to guests.Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.Must clock in/out for breaks at the designated time on your schedule.Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
  Standing: Remaining upright on the feet, particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Repetitive Motions: Making substantial movements (motions) of thewrists, hands, and/or fingers. Lifting: Carrying certain laundry supplies, linens and other items.
  Note:
  
  This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  
  This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Housekeeper  

  MCR Hotels

  - Austin

  Posted: 31/05/2026

  Apply Now

  Residence Austin University SECTION ONE: MCR Universal Role StandardsE... Read More

  Residence Austin University
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Housekeeper, Role Specific Duties and Expectations
  
  The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
  
  Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift. Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly.Hospitality and Guest Service: Must have a desire to serve all guests.Age Requirement: Must be 18 years of age or older to perform this job.Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule.Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
  Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Kneeling: Bending legs at knee to come to rest on one or both knees. Crawling: Moving about on hands and knees or hands and feet. Standing: Remaining upright on the feet, particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.
  Note:
  
  This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  
  This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Housekeeper  

  MCR Hotels

  - Charlotte

  Posted: 31/05/2026

  Apply Now

  Springhill Suites Charlotte SouthwestSECTION ONE: MCR Universal Role S... Read More

  Springhill Suites Charlotte Southwest
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Housekeeper, Role Specific Duties and Expectations
  
  The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
  
  Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift. Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly.Hospitality and Guest Service: Must have a desire to serve all guests.Age Requirement: Must be 18 years of age or older to perform this job.Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule.Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
  Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Kneeling: Bending legs at knee to come to rest on one or both knees. Crawling: Moving about on hands and knees or hands and feet. Standing: Remaining upright on the feet, particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.
  Note:
  
  This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  
  This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Night Auditor  

  MCR Hotels

  - Charlotte

  Posted: 31/05/2026

  Apply Now

  Hampton Inn & Suites Charlotte Steele Creek*This position is part-time... Read More

  Hampton Inn & Suites Charlotte Steele Creek
  
  *This position is part-time. Applicants must be available to work weekends*
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Night Auditor, Role Specific Duties and Expectations
  
  Other Duties and Expectations
  Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly.Hospitality and Guest Service: Must have a desire to serve all guests.Age Requirement: Must be 18 years of age or older to perform this job.Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule.Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
  Stand or remain in a stationary position for long periods of time (3-4 hours at a time).Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.Inspect and visually observe details at close range (within a few feet) and from long range.
  The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
  
  Language + Reasoning Skills:
  Read, write, understand and communicate with others effectively using the English language.
  Note:
  
  This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  
  This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Front Desk Agent  

  MCR Hotels

  - Tempe

  Posted: 31/05/2026

  Apply Now

  SpringHill Suites Tempe at Arizona Mills MallSECTION ONE: MCR Universa... Read More

  SpringHill Suites Tempe at Arizona Mills Mall
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
  
  The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
  
  Other Duties and Expectations
  Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.Rate Schedule: Up-to-date understanding of room rates, promotions.Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
  Stand or remain in a stationary position for long periods of time (3-4 hours at a time).Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.Inspect and visually observe details at close range (within a few feet) and from long range.Occasionally required to lift packages or general office equipment.
  The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
  
  Language + Reasoning Skills:
  Read, write, understand and communicate with others effectively using the English language.
  Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Housekeeper  

  MCR Hotels

  - Charlotte

  Posted: 31/05/2026

  Apply Now

  Charlotte Southpark NC CanopySECTION ONE: MCR Universal Role Standards... Read More

  Charlotte Southpark NC Canopy
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration:All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Housekeeper, Role Specific Duties and Expectations
  
  The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
  
  Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift. Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly.Hospitality and Guest Service: Must have a desire to serve all guests.Age Requirement: Must be 18 years of age or older to perform this job.Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule.Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
  Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Kneeling: Bending legs at knee to come to rest on one or both knees. Crawling: Moving about on hands and knees or hands and feet. Standing: Remaining upright on the feet, particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Lifting:Carrying certain housekeeping items such as linens, trash, or vacuums.
  Note:
  
  This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  
  This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Overnight Front Desk Agent  

  MCR Hotels

  - Fort Worth

  Posted: 31/05/2026

  Apply Now

  American Airlines - The Landing at Skyview 6The Overnight Front Desk A... Read More

  American Airlines - The Landing at Skyview 6
  
  The Overnight Front Desk Agentis responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving.
  
  Responsibilities:
  Greet guests and complete the check-in process.Input and retrieve information from the computer and PMS system.Confirm guest information, room assignment, code electronic keys.Provide information to guests about hotel amenities & local area.Assist guests with check-out.Ensure rooms and services are correctly accounted for.Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.Answer and manage phone calls in a timely manner, managing multiple tasks at once.Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.Receive, retrieve, and relay messages and packages to guests.Complete all pick-up and drop-off runs as assigned.Assist guests with luggage and baggage handling and familiarize them with the facilities.Other duties as assigned.
  Requirements:
  Must have employment eligibility in the U.S.Minimum High School Diploma or equivalent.Clean valid driver's license.Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.Must be able to work 10:30pm to 7am, including weekends and holidays.Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.Must be able to lift up to 50 lbs. occasionally.Frequently is required to talk or hear.One year minimum job-related experience required, preferably within a front desk or customer service role.Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.Must be able to abide by the company appearance standards and compliance with the designated uniform.
  Benefits:
  
  Discount Hotel Rooms at MCR managed hotelsFitness Center membership eligibleAmerican Airlines Federal Credit Union membership eligibilityEmployee Assistance ProgramWeekly Payroll
  Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

  Apply Now
• M

  Front Desk Agent  

  MCR Hotels

  - Tallahassee

  Posted: 31/05/2026

  Apply Now

  Home2 Suites TallahasseeSECTION ONE: MCR Universal Role StandardsEXECU... Read More

  Home2 Suites Tallahassee
  
  SECTION ONE: MCR Universal Role Standards
  
  EXECUTIVE SUMMARY
  
  CLEANLINESS and FRIENDLINESS!
  
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
  
  AREAS OF EXCELLENCE
  Happy Guests Spotless CleanlinessProduct Consistency & QualityTeamwork
  Duties and Expectations
  
  1. Happy Guests
  Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  2. Spotless Cleanliness
  Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  3. Product Consistency & Quality
  Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  4. Teamwork
  Communication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
  SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
  
  The core mission of theFront Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
  
  Other Duties and Expectations
  Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.Rate Schedule: Up-to-date understanding of room rates, promotions.Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
  SECTION THREE: Success Metrics
  
  Happy Guests
  Management Performance RatingsGuest Satisfaction Scores/Intent to Return
  Spotless Cleanliness
  GM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/Reviews
  Product Consistency & Quality
  Checklist TrackingManagement Performance RatingsGuest Ratings
  Teamwork
  Management Performance Ratings
  SECTION FOUR: Qualifications & Requirements
  
  Qualifications & Requirements:
  Experience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
  Physical Working Demands & Working Environment:
  
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
  Stand or remain in a stationary position for long periods of time (3-4 hours at a time).Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.Inspect and visually observe details at close range (within a few feet) and from long range.Occasionally required to lift packages or general office equipment.
  The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
  
  Language + Reasoning Skills:
  Read, write, understand and communicate with others effectively using the English language.
  Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
  
  Our Company
  MCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  What we offer/What's in it for you?
  Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Read Less

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