The Front Desk Agent at t he Fairfield Inn and Suites by Marriott Austin Northwest/ Domain Area is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
Experience in a hotel or a related field. Brand knowledge and experience.
Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
The Regional Vice President of Execution - Select Service Hotels will provide multi-unit leadership, focusing on guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to General Managers, the Regional Vice President of Operations will provide support and resources, both in person and remotely. This position will be posted internally. Responsibilities Oversight of all financial aspects of each hotel in portfolio: P&L, flow through, capex, forecasting and budgeting. Ensures operational excellence for all hotels in portfolio; provides support, critique and guidance to hotels falling short of brand standards and/or company expectations. Ensure brand QA compliance and approving action plans generated by hotel. Acts as role model and provide guidance on MCR culture. Selects, develops, manages, and leads General Managers. Guides, develops, and implements policies, procedure and systems to improve business operations. Requirements 5-7 years' experience with multi-unit management Travel 80% of the time M3 experience preferred Hilton and Marriott Brand experience strongly preferred. Ability to lead others Ability to delegate Ability to manage others virtually Deep understanding and support of the MCR Vision and Standard Operating Procedures Leadership skills including coaching, mentoring, feedback and training Critical thinker and decision maker Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
The Payroll Specialist will perform all essential functions required to process weekly payrolls in an accurate and timely manner. They also provide support to our corporate accounting and operations staff, as well as managers at our properties located throughout the United States.
Duties and Responsibilities : Performing all essential functions required to process weekly payrolls in an accurate and timely manner. Processing involuntary deductions such as federal and state tax levies, child support, and creditor garnishments as regulated by federal and state laws. Processing payroll and transmitting reporting data to operations and accounting teams. Creating and updating Microsoft Office (Word, Excel, etc.) documents. Data entry, filing, copying, scanning, and other administrative duties. Building relationships with co-workers and team members in order to provide a high level of customer service and continually improve team member satisfaction. Ensuring that standards and procedures are followed. Providing support to the management team by accomplishing related duties as needed. Performing other duties as assigned.
Qualifications: High School diploma or recognized equivalent. Experience in full cycle and/or in-house payroll processing. At least 2 years' experience in processing payrolls for multiple states. Union payroll experience preferred. Strong interpersonal, communication, analytical and problem-solving skills. Detail oriented with a high level of accuracy. Provide excellent customer service to all team members. Proficiency in Microsoft Office (Word and Excel are required) as well as basic computer skills. CPP or FPC designation is preferred. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
In collaboration with above property leadership, the Task Force General Manager is responsible for always ensuring the cleanliness of the hotel, execution of the preventative maintenance process, meeting or exceeding planned objectives for maximizing profitability and ensuring guest satisfaction and product quality.
ESSENTIAL FUNCTIONS
This role is for the true road warrior as travel will be 100%. The Task Force General Manager will provide leadership and management for all hotel personnel and accepts responsibility for the health, safety and welfare of the hotel guests and employees. Expected to collaborate with corporate support teams (Execution, Human Resources, Sales, and Pricing) to develop and deliver the execution plan for the property. Will escalate any challenges preventing entire hotel team from executing on all processes and procedures expected on a daily basis. Ensure financial performance is optimized by utilizing the tools, systems and guidelines provided. Ensure all levels of service are maintained in accordance with directives given by regional leadership. Ensure the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards. Ability to effectively coach, counsel and motivate employees. Provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. Meet all financial review dates and corporate directed programs in a timely fashion. Tour the operating departments daily, adjusting as needed via department heads. Ability to read and evaluate financial reports. Ensure that all department heads execute to the approved staffing levels and weekly schedules. Ensure that training in service standards is taking place in each department using the steps to effective training. Ensure complete processing of invoices daily by using the approved accounts payable platform and process. Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers. Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended. Provide consistent, documented feedback to foster an environment that leads to professional internal growth. Ensure front of house presence during peak check-in, check-out, and heavy traffic periods to drive customer satisfaction. Complete required corporate training modules and become certified to train those as required. Other duties as required.
MINIMUM QUALIFICATIONS
Must have a positive attitude and willingness to learn. This position will require the individual to live at the hotel assigned to until the next assignment. Must have the ability to travel 100% of the time Must be able to understand and follow established guidelines and procedures. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. A valid driver's license is required for this position. Must be attentive to detail and meet deadlines. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS
A college degree is preferred. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
The Front Desk Agent at the Hampton Inn Santa Fe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
Experience in a hotel or a related field. Brand knowledge and experience.
Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
The Front Desk Agent at the Hampton Inn Santa Fe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
Experience in a hotel or a related field. Brand knowledge and experience.
Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
The Front Desk Agent at the Hampton Inn Santa Fe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
Experience in a hotel or a related field. Brand knowledge and experience.
Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
