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Warren Henry Automotive Group
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  • Customer Care Specialist/Receptionist - Jaguar Land Rover South DadeUS... Read More

    Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade

    US-FL-Palmetto Bay

    Job ID:
    Type: Part-Time
    # of Openings: 1
    Category: Customer Service/Support
    Jaguar Land Rover South Dade

    Overview

    Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist to join our team! This team member must be flexible to work weekends and holidays, if needed.

    This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.



    Responsibilities

    Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.Assist in uploading factory parts invoicesAssist in uploading / reviewing dealer tire invoices to DIProcess vendor invoices for parts (creating purchase orders ad submitting for payment)Provide and deliver the highest standards of service to our customers and provide assistance as needed.Works closely with salespersonTransmit information or documents to customers, using computer, mail, or fax.Hear and resolve complaints from customers or the public.Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Process and prepare memos, correspondence, or other documents.Participates in required trainingKeep a current record of staff members' availability.Maintain lobby or reception area clean, neat and well organized.Maintains an organized, clean and safe work areaComplies with company's policies and proceduresOther duties as assigned

    Qualifications

    Education: High School Graduate or General Education Degree (GED): Required

    Experience: One year of customer service oriented experience in a position with high walk-in traffic.

    Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.

    Other Requirements:

    Bilingual in English and Spanish is required.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.

    WORK ENVIRONMENT

    The work environment is extremely fast paced and energetic.



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  • Vehicle Concierge - Jaguar Land Rover South DadeUS-FL-Palmetto BayJob... Read More

    Vehicle Concierge - Jaguar Land Rover South Dade

    US-FL-Palmetto Bay

    Job ID:
    Type: Full-Time
    # of Openings: 1
    Category: Other
    Jaguar Land Rover South Dade

    Overview

    Warren Henry Auto Group delivers an unparalleled experience to our customers and we are looking for motivated individuals who want to be a part of our team.

    We are looking for full-time individuals, for our Jaguar Land Rover South Dade dealership in Palmetto Bay!

    The shifts for this position are 8 am - 5 pm or 10 pm - 7 pm on various days between Monday through Friday (no weekends).

    As a Concierge, you will be the frontline of the business, part of the team that delivers incredible service to luxury customers. It is an opportunity to work in a fast-paced environment as a service delivery professional. The concierge is responsible for vehicle delivery and/or pick-up.



    Responsibilities

    Vehicle Delivery:Ensure the vehicle is in delivery quality and has sufficient fuelConfirm logistical details with Service Manager, Service Advisors, BDC Department, and DispatcherMember interaction:Collect all required signatures from customers at time of delivery and/or pick upRequest all required documents from loaner department and service advisors prior to going on a tripReceiving:Inspect vehicle for customers belongings left behindRecord condition of vehicle using Record 360 application Other:
    Perform errands as neededPerform lot maintenance as needed

    Qualifications

    High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience. Valid Driver's License and Good Driving Record. Ability to communicate with customers and employees in a positive and eager manner. Maintain a well-groomed appearance and uniform while performing all job duties or away on training. Maintain a professional manner when in uniform and off of the dealership premises. Employee conduct is a reflection on the dealership.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    Continually required to stand Continually required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually work near moving mechanical parts While performing the duties of this job, the noise level in the work environment is usually quiet to loud.

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  • Wheel Repair Technician - Jaguar Land Rover North DadeUS-FL-North Miam... Read More

    Wheel Repair Technician - Jaguar Land Rover North Dade

    US-FL-North Miami

    Job ID:
    Type: Full-Time
    # of Openings: 1
    Category: Skilled Labor-Trades
    Main Campus

    Overview

    The Wheel Repair Technician functions as a skilled technician using tools and techniques to restore wheels and wheel covers.



    Responsibilities

    Performs repair work as outlined related to wheel repair and restoration, including cosmetic damages (curb and road rash, peeling, scrapes, gouges, oxidation and bent wheels).Paints surfaces, inspect wheels, prep and buff defects, mix colors and finish.Mount and balance tires as needed.Communicates with parts department to obtain needed parts.Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.Documents all work performed and recommended on the repair order.Road tests vehicles when required or refers to the test technician.Reports machinery defects or malfunctions to supervisor.Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.Keeps work area neat and clean.Maintains and is accountable for spray machine and all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Operates all tools and equipment in a safe manner.Reports any safety issues immediately to management.

    Qualifications

    High school diploma or general education degree (GED).Minimum three years of related experience and/or training in alloy wheel repair.Valid driver license and clean driving record.Flexibility to work various hours and weekends.Ability to work in outdoor environments.Automotive Painting experience is a plus.

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  • Sales Consultant - Jaguar Land Rover South DadeUS-FL-Palmetto BayJob I... Read More

    Sales Consultant - Jaguar Land Rover South Dade

    US-FL-Palmetto Bay

    Job ID:
    Type: Full-Time
    # of Openings: 1
    Category: Sales
    Jaguar Land Rover South Dade

    Overview

    Our brand new Jaguar Land Rover South Dade team is looking for a driven Sales Consultant to join the team!


    Sales Consultants build rapport with customers quickly by using their interpersonal and oral communication skills to ascertain the customers' needs and desires and demonstrates characteristics, capabilities, and features of vehicles; and converts walk-in inquiries to buyers by closing sales.

    Benefits:

    Medical, dental, vision insurancesCompany-paid life, AD&D and disability insurances401(k) retirement plan with employer contributionsPaid time offAwesome culture

    Responsibilities

    Greet customers and ascertain what each customer wants or needs.Describe vehicle features and explain use, operation, and care to customers.Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.Compute sales prices and total purchases.Maintain updated on product knowledge to be able to answer customer inquiries.Develops buyers by maintaining rapport with previous customers; by greeting walk-in customers; meeting prospects at community activities; responding to inquiries; recommending sales campaigns and promotions.Place special orders.Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Updates and maintains product knowledge by taking advantage of training whether voluntary or mandatory.

    Qualifications

    Authorize to work in the US. High school diploma or general education degree (GED) required.Clean driving record and valid Driver License as this position operates motor vehicles.Flexibility to work various hours and weekends. Excellent communication skills both oral and written.Proper email and telephone etiquette.Must be comfortable with public communication.Intermediate level of competency using Microsoft Office Suite.

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany