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  Service Consultant - Lincoln North Miami  

  Warren Henry Automotive Group

  Permanent - Miami

  Posted: 19/07/2025

  Apply Now

  Service Consultant - Lincoln North MiamiUS-FL-North MiamiJob ID: Type:... Read More

  
  Service Consultant - Lincoln North Miami
  
  US-FL-North Miami
  
  Job ID:
  Type: Full-Time
  # of Openings: 2
  Category: Services
  Main Campus
  
  Overview
  
  

  This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

  
  
  Responsibilities
  
  

  • Maintain Customer relations with all existing and future clients.
  • Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
  • Plan and coordinate known appointments that will be arriving the next day.
  • Set appointments using the Xtime center and maintain the service reservations.
  • Answering service calls and following up in a timely manner.
  • Review all monthly specials, learn current service menus and review sublet vendor services.
  • Maintain department and customers service files and review for accuracy before sending to final scanning.
  • Determine and discuss alternate transportation needs with customers.
  • Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
  • Process after hours drop off vehicles and towed in vehicles.
  • Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
  • Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.
  • Provide customer with accurate estimates and completion times.
  • Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
  • Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
  • Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
  • Verify that all quality control standards have been met and vehicle has been washed before contacting customer.
  • Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
  • Maintain a customer satisfaction inquiry score above national average.
  • Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.
  • Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.
  • Maintain a clean orderly office that is acceptable in accordance with dealership's standards.
  • Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.
  • Perform cashier functions during the vehicle pick up process.
  • Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express.
  • Account for all financial transactions daily and place the completed deposit envelope into the safe.
  • Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager.
  • Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.
  • Maintain Compli and complete assigned modules in a timely manner.
  • Maintain a well groomed appearance and uniform while performing job duties or away at training.
  • Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.
  • Maintain pleasant working relationship with all dealership employees.

  
  
  Qualifications
  
  

  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Judgment - The ability to formulate a sound decision using the available information.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  MINIMUM QUALIFICATIONS:

  • High school diploma or general education degree (GED) or 1 year of related experience and/or training.
  • Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
  • Ability to effectively present information and respond to questions from management, employees and customers.
  • Ability to calculate figures and amounts such as discounts, taxes, and percentages.
  • Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
  • Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
  • Valid Driver's License

  OTHER QUALIFICATIONS:

  Ability to operate the following equipment:

  • Ability to operate a computer
  • Ability to type
  • Ability to use a calculator
  • Ability to keep organized files and documents

  
  
  

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• W

  Automotive Technician - Jaguar Land Rover North Dade  

  Warren Henry Automotive Group

  Permanent - Miami

  Posted: 19/07/2025

  Apply Now

  Automotive Technician - Jaguar Land Rover North DadeUS-FL-North MiamiJ... Read More

  
  Automotive Technician - Jaguar Land Rover North Dade
  
  US-FL-North Miami
  
  Job ID:
  Type: Full-Time
  # of Openings: 35
  Category: Skilled Labor-Trades
  Main Campus
  
  Overview
  
  

  Jaguar Land Rover North Dade is a division of the Warren Henry Auto Group,
  Automotive News' Best Dealerships To Work For.
  If you have the drive we have the career for you.

  As an Automotive Technician, this position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair.

  We just moved into to a brand-new, state-of-the-art facility in North Miami! There are over 80 air-conditioned service bays with matching toolboxes provided. You can earn up to an $80,000 guaranteed annual salary plus production bonuses.

  
  
  Responsibilities
  
  

  • Receive repair orders from dispatcher and acquire keys to vehicle.
  • Diagnose cause of malfunctions and perform repairs.
  • Communicate with the parts department for any needed parts.
  • Perform a thorough safety check and multi point inspection to determine if any additional service work is required.
  • Advise Service Consultant if repairs cannot be completed within time promised.
  • Document a detailed description of the repair(s) performed to dealer and manufacturer standards.
  • Road test vehicles as required. Notify shop foreman of any test drives that will take longer than 10 minutes.
  • Verify that all repairs completed are correct and safe for vehicle return.
  • Ensure the customer's vehicle is kept protected and clean during the repair process. Wipe down any dirt or grease before sending the vehicle to car wash.
  • Keep stall area neat and keep floors free from spills or slippery fluids. Mop as needed.

  
  
  Qualifications
  
  

  • High School Graduate or General Education Degree (GED) is required.
  • Valid Driver License and clean driving record.
  • Ability to read and comprehend instruction and information.
  • Ability to use a computer to search for bulletins or technical information.

  OTHER QUALIFICATIONS:

  • Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share)

  • ASE certification is preferred.

  • Must supply your own OSHA approved footwear.

  ELIGIBLE BENEFITS:

  In addition to a competitive compensation package, we offer awesome benefits like these:

  • Medical, Dental, Vision
  • Technician Longevity Bonus (Bonus per flagged hour)
  • Paid Time Off; Paid Company Holidays
  • Long-term disability income protection (100% employer paid premium)
  • Optional Short-term disability
  • Basic Life and Accident insurance (100% employer paid premium)
  • Optional life buy-up, spousal and child coverages
  • Supplemental insurance like accident, hospital, critical illness
  • 401K retirement plan with employer contributions
  • Legal service

  
  
  

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• W

  Automotive Technician - Audi Gainesville  

  Warren Henry Automotive Group

  Permanent - Gainesville

  Posted: 19/07/2025

  Apply Now

  Automotive Technician - Audi GainesvilleUS-FL-GainesvilleJob ID: Type:... Read More

  
  Automotive Technician - Audi Gainesville
  
  US-FL-Gainesville
  
  Job ID:
  Type: Full-Time
  # of Openings: 4
  Category: Skilled Labor-Trades
  Audi
  
  Overview
  
  

  Join Our Team at Audi Gainesville!

  Our Audi Gainesville store located in sunny North Central Florida is seeking an experienced Automotive Technician to join our team!

  • Preferred Experience: Audi, Volkswagen, Porsche - and we also welcome technicians with Mercedes-Benz and BMW experience!
  • Eligible for Sign-On Bonus and/or Relocation Assistance.

  Benefits include:

  • Technician Tenure Bonus (employer contribution per hour worked)
  • Comprehensive health , vision, dental, short and long term disability income protection, life insurance, legal and financial benefits, 401K retirement plan with employer contributions and much more.
  • A brand new, fully air-conditioned facility and built-in toolboxes
  • Provided work uniforms and laundering service

  
  
  Responsibilities
  
  

  In our state-of-the-art shop, you will perform quality diagnostic and mechanical services in fully air-conditioned bays, supporting our commitment to exceptional customer service.

  
  
  Qualifications
  
  

  • Must have minimum 3 years of automotive technician experience.
  • US Work Authorization required.
  • Flexibility to work various hours and weekends.
  • Valid driver license and clean driving record.
  • ASE Certification is a plus.
  • Strong communication skills.

  
  
  

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  Ford or Lincoln Automotive Technician - North Miami  

  Warren Henry Automotive Group

  Permanent - Miami

  Posted: 19/07/2025

  Apply Now

  Ford or Lincoln Automotive Technician - North MiamiUS-FL-North MiamiJo... Read More

  
  Ford or Lincoln Automotive Technician - North Miami
  
  US-FL-North Miami
  
  Job ID:
  Type: Full-Time
  # of Openings: 5
  Category: Skilled Labor-Trades
  Main Campus
  
  Overview
  
  

  We are excited to announce the addition of Lincoln North Miami to the Warren Henry Auto Group family!

  We are looking for Certified Ford/Lincoln Master or Senior Master Automotive Technicians to join our team!

  This position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair.

  Some benefits include:

  • Competitive pay plans with performance bonuses
  • Technician Tenure Bonus (per flagged hour)
  • Air-conditioned service bays!
  • Medical, dental, vision and other health insurance options
  • Paid Time Off
  • 401k retirement plan with employer contributions
  • Employee events, team building, etc.

  
  
  Responsibilities
  
  

  • Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment.
  • Communicates with parts department to obtain needed parts.
  • Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work.
  • Documents all work performed and recommended on the repair order.
  • Road tests vehicles when required or refers to the test technician.
  • Participates in manufacturer-sponsored training programs, schools, and events.
  • Reports machinery defects or malfunctions to supervisor.
  • Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
  • Keeps shop area neat and clean.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

  
  
  Qualifications
  
  

  • High School Graduate or General Education Degree (GED) is required.
  • Valid Driver License and clean driving record.
  • Ability to read and comprehend instruction and information.
  • Ability to use a computer.
  • Aility to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share).
  • ASE certification is preferred.
  • Must supply your own OSHA approved footwear.

  
  
  

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  Parts Counter Representative - Jaguar Land Rover West Broward  

  Warren Henry Automotive Group

  Permanent - Davie

  Posted: 19/07/2025

  Apply Now

  Parts Counter Representative - Jaguar Land Rover West BrowardUS-FL-Dav... Read More

  
  Parts Counter Representative - Jaguar Land Rover West Broward
  
  US-FL-Davie
  
  Job ID:
  Type: Full-Time
  # of Openings: 1
  Category: Customer Service/Support
  JLR West Broward
  
  Overview
  
  

  Our brand new Jaguar Land Rover West Broward store is coming soon! With another JLR store coming to the Warren Henry family, we can provide more options and better service to our customers.

  We are seeking a Parts Consultant (Front Counter) for the team! The Parts Consultant's key responsibility is to generate revenue by selling parts to all customers through various means such as over the counter, through the service department or on the phone.

  Benefits:

  • Medical, dental, vision insurances
  • Company-paid life, AD&D and disability insurances
  • 401(k) retirement plan with employer contributions
  • Paid time off
  • Awesome culture

  
  
  Responsibilities
  
  

  • Assists technician in selecting required parts for service repair orders and maintains stock in accordance to high use parts.
  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Pulls orders for delivery to service, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issues and tracks requested shop tools to technicians.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Sets up orders for daily shipment, delivery, or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.

  
  
  Qualifications
  
  

  • Strong automotive knowledge.
  • 2+ years of working experience at a parts counter at a high volume store.
  • Preferred - Bilingual in English and Spanish.
  • Strong verbal and written communication skills.
  • Comfortable with ambiguity in a dynamic, changing environment.
  • Unwavering commitment to ethical business practices.
  • Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.

  
  
  

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