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  Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade  

  Warren Henry Automotive Group

  Permanent - Miami

  Posted: 09/02/2026

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  Customer Care Specialist/Receptionist - Jaguar Land Rover South DadeUS... Read More

  
  Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade
  
  US-FL-Palmetto Bay
  
  Job ID:
  Type: Part-Time
  # of Openings: 1
  Category: Customer Service/Support
  Jaguar Land Rover South Dade
  
  Overview
  
  Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist to join our team! This team member must be flexible to work weekends and holidays, if needed.

  This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

  
  
  Responsibilities
  
  Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.Assist in uploading factory parts invoicesAssist in uploading / reviewing dealer tire invoices to DIProcess vendor invoices for parts (creating purchase orders ad submitting for payment)Provide and deliver the highest standards of service to our customers and provide assistance as needed.Works closely with salespersonTransmit information or documents to customers, using computer, mail, or fax.Hear and resolve complaints from customers or the public.Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Process and prepare memos, correspondence, or other documents.Participates in required trainingKeep a current record of staff members' availability.Maintain lobby or reception area clean, neat and well organized.Maintains an organized, clean and safe work areaComplies with company's policies and proceduresOther duties as assigned
  
  Qualifications
  
  Education: High School Graduate or General Education Degree (GED): Required

  Experience: One year of customer service oriented experience in a position with high walk-in traffic.

  Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.

  Other Requirements:

  Bilingual in English and Spanish is required.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.

  WORK ENVIRONMENT

  The work environment is extremely fast paced and energetic.

  
  
  

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  Service Consultant - Lincoln North Miami  

  Warren Henry Automotive Group

  Permanent - Miami

  Posted: 09/02/2026

  Apply Now

  Service Consultant - Lincoln North MiamiUS-FL-North MiamiJob ID: Type:... Read More

  
  Service Consultant - Lincoln North Miami
  
  US-FL-North Miami
  
  Job ID:
  Type: Full-Time
  # of Openings: 1
  Category: Services
  Main Campus
  
  Overview
  
  This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

  
  
  Responsibilities
  
  

  Maintain Customer relations with all existing and future clients.Attempt to resolve any customer concerns or seek the appropriate management contact to assist.Plan and coordinate known appointments that will be arriving the next day.Set appointments using the Xtime center and maintain the service reservations.Answering service calls and following up in a timely manner.Review all monthly specials, learn current service menus and review sublet vendor services.Maintain department and customers service files and review for accuracy before sending to final scanning.Determine and discuss alternate transportation needs with customers.Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.Process after hours drop off vehicles and towed in vehicles.Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.Provide customer with accurate estimates and completion times.Obtain customers signature on all repair orders, document agreements, and credit card payment slips.Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.Verify that all quality control standards have been met and vehicle has been washed before contacting customer.Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.Maintain a customer satisfaction inquiry score above national average. Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs. Maintain a clean orderly office that is acceptable in accordance with dealership's standards.Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.Perform cashier functions during the vehicle pick up process.Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express.Account for all financial transactions daily and place the completed deposit envelope into the safe.Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager.Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.Maintain Compli and complete assigned modules in a timely manner.Maintain a well groomed appearance and uniform while performing job duties or away at training.Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.Maintain pleasant working relationship with all dealership employees.
  
  Qualifications
  
  High school diploma or general education degree (GED) or 1 year of related experience and/or training.Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.Ability to effectively present information and respond to questions from management, employees and customers.Ability to calculate figures and amounts such as discounts, taxes, and percentages.Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.Valid Driver's License

  OTHER QUALIFICATIONS:

  Ability to operate the following equipment:

  Ability to operate a computerAbility to typeAbility to use a calculatorAbility to keep organized files and documents
  
  

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  Service Consultant - Jaguar Land Rover West Broward  

  Warren Henry Automotive Group

  Permanent - Fort Lauderdale

  Posted: 09/02/2026

  Apply Now

  Service Consultant - Jaguar Land Rover West BrowardUS-FL-DavieJob ID:... Read More

  
  Service Consultant - Jaguar Land Rover West Broward
  
  US-FL-Davie
  
  Job ID:
  Type: Full-Time
  # of Openings: 1
  Category: Services
  JLR West Broward
  
  Overview
  
  

  Our brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers.

  This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

  Benefits:

  Medical, dental, vision insurancesCompany-paid life, AD&D and disability insurances401(k) retirement plan with employer contributionsPaid time offAwesome culture
  
  Responsibilities
  
  Maintain Customer relations with all existing and future clients.Attempt to resolve any customer concerns or seek the appropriate management contact to assist.Plan and coordinate known appointments that will be arriving the next day.Set appointments using the Xtime center and maintain the service reservations.Answering service calls and following up in a timely manner.Review all monthly specials, learn current service menus and review sublet vendor services.Maintain department and customers service files and review for accuracy before sending to final scanning.Determine and discuss alternate transportation needs with customers.Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.Process after hours drop off vehicles and towed in vehicles.Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.Provide customer with accurate estimates and completion times.Obtain customers signature on all repair orders, document agreements, and credit card payment slips.Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.Verify that all quality control standards have been met and vehicle has been washed before contacting customer.Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.Maintain a customer satisfaction inquiry score above national average.Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.Maintain a clean orderly office that is acceptable in accordance with dealership's standards.Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.Establish method of payment and collect Visa, Master card, or American Express.Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.Maintain Compli and complete assigned modules in a timely manner.Maintain a well-groomed appearance and uniform while performing job duties or away at training.Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.Maintain pleasant working relationship with all dealership employees.
  
  Qualifications
  
  High school diploma or general education degree (GED).Three years' experience writing service with a highline dealership.Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.Ability to effectively present information and respond to questions from management, employees and customers.Ability to calculate figures and amounts such as discounts, taxes, and percentages.Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.Valid Driver's License
  
  

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