**We’re building the fastest laundry delivery service in the U.S. — and we need a City
Manager to launch and run San Francisco, CA.**
This is a rare startup ops role where you’ll be running a full market like it’s your own business: **hiring, building, growing, fixing.** As the **City
Manager**, you’ll report directly to the CEO and shape how we expand nationally. You’ll have full ownership of San Francisco—from launching new locations to building local partnerships and ensuring customers fall in love with the NoScrubs experience.
You’ll thrive if you’re energized by ambiguity, can quickly prioritize, move fast, and are obsessed with making things work better every day. We’ll be expecting major hustle, hard work, creativity to improve our operations and customer service in San Francisco in preparation for expanding nationally. Google “Earnest Shackleton job posting.
## **The role**
We’re looking for a **City
Manager** to lead all aspects of the San Francisco market (with support from rest of the team). This is the first expansion market, so we expect you to be able to wrangle the ambiguity and prioritize to be able to run the market efficiently. This role reports to the CEO. Of course, there are ample things that will come up and be eligible for ownership at an early stage startup. We’ll be expecting major hustle, hard work, creativity to improve our operations and customer service in San Francisco in preparation for expanding nationally. Google “Earnest Shackleton job posting” - this is the modern day equivalent 😊
Compensation will be significantly equity-weighted. We offer health benefits and free laundry service!
**Values & Qualitative:**
- **Customer Love**: staying customer obsessed, anticipating customer needs, and listening attentively to every customer signal will get us far
- **Touch Grass**: no one is above any task at the company
- **Ownership & bias to action**: we have far too much to do to have people waiting for assignments. Proactively identifying and taking on projects is paramount to execute fast. Mistakes of commission are 100% fine (most things are two way doors), but mistakes of omission are not ideal
## **Who We’re Looking For**
You’ve likely worked at a startup or scrappy team where speed, ambiguity, and doing-whatever-it-takes were the norm. Maybe you’ve launched new markets, built teams, or solved messy ops problems from scratch. You’re not afraid of leadership — in fact, you lean into it. You’ll effectively be the **CEO of the San Francisco market.** We especially love folks who bring:
- **Startup experience** – you know how to build with limited resources
- **Leadership chops** – whether formal or informal, you’ve led people or projects and thrived with ownership
- **Delivery/logistics/gig economy background** – bonus if you’ve been at Instacart, DoorDash, Uber, Favor, Shipt, Lyft, Gopuff, or similar
- **4–10 years of experience** – but we care more about what you’ve built than what your resume says
Below are some of the known areas of ownership. Step 1 - get in touch with us if you’re interested :)
All of the following should be ways people describe you: hustler, outgoing, energetic, scrappy, relentless
- **Scrubber onboarding and management** - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
- **Location partnerships** - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
- **Growth tactics and hustle:** You have your finger on the pulse of the San Francisco scene - communities to get in front of, businesses to partner with, and events to be a part of
- **Logistics:** work with various delivery and robotics partners to integrate them into NoScrubs operating model
- **Customer Service** - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
- **Proactive project identification and ownership -** this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition.
**Pay and Perks**
- Salary: $80K–100K, depending on experience
- Equity: Significant upside in an early-stage, high-growth company
- Health Benefits: We’ve got you covered
- Perk of the job: Free laundry (of course)
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