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Crusoe
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  • Senior Cloud Support Engineer  

    - Sonoma County
    Crusoe's mission is to accelerate the abundance of energy and intellig... Read More
    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You'll Be Working On: Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You'll Bring to the Team: Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience. Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. Version Control: Proficiency with Git for code management and collaboration. Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator. Cloud Expertise: Deep understanding of specific cloud platforms and services. Automation Skills: Experience with automation tools and scripting languages. Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues. Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300 per pay period Compensation: Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Read Less
  • Category Manager - Mechanical  

    - San Francisco County
    Category Manager - Mechanical The Category Manager - Mechanical is res... Read More
    Category Manager - Mechanical The Category Manager - Mechanical is responsible for developing, executing, and managing Data Center equipment initiatives for a variety of direct and indirect mechanical products. This role will have a direct and immediate impact on our ability to build and scale our data center operations. What You'll Be Working On: Responsible for developing, executing, and managing Data Center equipment initiatives for a variety of direct and indirect mechanical products. Responsible for negotiating and supporting complex programs for Chillers, CRAH's, Fan Walls, CDU's and other Electrical equipment as needed. Manage equipment schedules, budgets and cost to support large new Data Center construction activities. Drive integration and development of new and existing suppliers to ensure collaboration and ease of doing business. Lead supplier onboarding and selections based on cost analysis/lead time tied to a RFP. Provide strategic guidance, understanding the Total Cost of Ownership to support sourcing decisions. Develop implementation strategy, responsibility assignments, communications plans, and timelines. Lead implementation efforts and activities for mechanical equipment categories with critical impacts to business and internal customers. Monitor compliance against supplier agreements related to speed, scope and schedule. Conduct a thorough spend analysis, develop methodology and metrics tools to track progress and make recommendations on improvements. Negotiate, review, and execute implementation of contractual arrangements per company policy and business objectives. Identify and implement system solutions and best practices that optimizes indirect sourcing and procurement work practices. Build relationships with key suppliers and key stakeholders to support our Data Center growth. Ensure tactical execution of purchasing activities to meet routine business needs. Collaborate with strategic suppliers, finance, accounting and construction teams. Other duties as assigned. What You'll Bring to the Team: 3-5 years of experience, ideally in a similar industry or fast paced environment Ability to travel 20% of the time Based in San Francisco, CA, Sunnyvale, CA, Seattle, WA or Denver, CO with the ability to work in an office multiple times a week. Excellent written and verbal communication skills Experience managing similar-sized Capex budgets (+$100hundreds millions) Proven track record of success in a fast-paced, dynamic environment Ability to manage multiple projects simultaneously while supporting key stakeholders. Ability to get things done while completing assigned tasks within deadlines Bachelors degree Benefits: Competitive compensation Restricted Stock Units Paid time off Read Less
  • Staff Cloud Hypervisor R&D  

    - Sunnyvale
    Job DescriptionJob DescriptionCrusoe is on a mission to accelerate the... Read More
    Job DescriptionJob Description

    Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

    We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

    We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

    If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

    Senior/Staff Cloud Hypervisor R&D

    Location: San Francisco, CA; Sunnyvale, CA (Onsite)

    Role Mission

    At Crusoe, we are building the "engine room" of the AI revolution. We are seeking a Staff Cloud Hypervisor R&D Engineer to serve as the lead architect for our next-generation virtualization stack. In this role, you will move beyond standard virtualization to design a "Greenfield" hypervisor environment where GPUs, DPUs, and high-speed interconnects are first-class citizens. You will be responsible for eliminating the "virtualization tax," ensuring our cloud infrastructure delivers bare-metal performance for the world’s most demanding AI/ML workloads.

    What You’ll Be Working On:

    Next-Gen Hypervisor Architecture: Lead the R&D and implementation of core hypervisor components (KVM, QEMU, or custom Rust-based solutions) specifically optimized for massive-scale GPU fleets.

    AI Hardware Virtualization: Develop and refine advanced hardware pass-through and abstraction techniques (SR-IOV, VFIO, mdev) to ensure NVIDIA GPUs and BlueField DPUs operate with near-zero latency in a multi-tenant environment.

    The "Holy Grail" Challenges: Solve high-stakes technical hurdles such as live migration for AI workloads with 80GB+ VRAM and optimizing PCIe peer-to-peer communication between virtualized accelerators.

    Performance Research & Profiling: Conduct deep-dive bottleneck analysis across the entire stack—from CPU microarchitecture and MMU virtualization to guest OS scheduling—to minimize jitter and maximize throughput.

    Open Source Leadership: Actively contribute to and maintain upstream open-source virtualization projects, positioning Crusoe as a thought leader in the Linux kernel and virtualization communities.

    Security & Isolation: Architect robust security boundaries for AI-native cloud infrastructure, balancing high-performance hardware access with strict multi-tenant isolation and hardening.

    What You’ll Bring to the Team:

    7+ Years of Experience: Proven track record in hypervisor internals, kernel development, or low-level systems programming.

    Deep Virtualization Expertise: Expert-level knowledge of CPU virtualization (Intel VT-x, AMD-V) and memory virtualization (EPT/NPT, HugePages). You should be comfortable discussing the nuances of VMExit overhead.

    Hardware-Software Integration: Experience working with specialized AI hardware, including GPUs, InfiniBand/RoCE NICs, and SmartNICs/DPUs.

    Programming & Tooling: Mastery of C and C++ is required; proficiency in Rust for modern systems programming is highly preferred. Experience with QEMU, KVM, and Linux kernel debugging tools (perf, ftrace, eBPF).

    I/O Mastery: Deep understanding of VirtIO, vhost-user, and hardware-accelerated I/O paths.

    Technical Leadership: Experience leading complex, cross-functional projects that bridge the gap between hardware engineering and cloud control planes.

    Benefits:

    Industry competitive pay

    Restricted Stock Units in a fast growing, well-funded technology company

    Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

    Employer contributions to HSA accounts

    Paid Parental Leave

    Paid life insurance, short-term and long-term disability

    Teladoc

    401(k) with a 100% match up to 4% of salary

    Generous paid time off and holiday schedule

    Cell phone reimbursement

    Tuition reimbursement

    Subscription to the Calm app

    MetLife Legal

    Company paid Commuter FSA benefit of $300 per month

    Compensation:

    Compensation will be paid in the range of $204,000 - $247,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

    Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

    Read Less
  • Staff Cloud Hypervisor R&D  

    - San Francisco
    Job DescriptionJob DescriptionCrusoe is on a mission to accelerate the... Read More
    Job DescriptionJob Description

    Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

    We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

    We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

    If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

    Senior/Staff Cloud Hypervisor R&D

    Location: San Francisco, CA; Sunnyvale, CA (Onsite)

    Role Mission

    At Crusoe, we are building the "engine room" of the AI revolution. We are seeking a Staff Cloud Hypervisor R&D Engineer to serve as the lead architect for our next-generation virtualization stack. In this role, you will move beyond standard virtualization to design a "Greenfield" hypervisor environment where GPUs, DPUs, and high-speed interconnects are first-class citizens. You will be responsible for eliminating the "virtualization tax," ensuring our cloud infrastructure delivers bare-metal performance for the world’s most demanding AI/ML workloads.

    What You’ll Be Working On:

    Next-Gen Hypervisor Architecture: Lead the R&D and implementation of core hypervisor components (KVM, QEMU, or custom Rust-based solutions) specifically optimized for massive-scale GPU fleets.

    AI Hardware Virtualization: Develop and refine advanced hardware pass-through and abstraction techniques (SR-IOV, VFIO, mdev) to ensure NVIDIA GPUs and BlueField DPUs operate with near-zero latency in a multi-tenant environment.

    The "Holy Grail" Challenges: Solve high-stakes technical hurdles such as live migration for AI workloads with 80GB+ VRAM and optimizing PCIe peer-to-peer communication between virtualized accelerators.

    Performance Research & Profiling: Conduct deep-dive bottleneck analysis across the entire stack—from CPU microarchitecture and MMU virtualization to guest OS scheduling—to minimize jitter and maximize throughput.

    Open Source Leadership: Actively contribute to and maintain upstream open-source virtualization projects, positioning Crusoe as a thought leader in the Linux kernel and virtualization communities.

    Security & Isolation: Architect robust security boundaries for AI-native cloud infrastructure, balancing high-performance hardware access with strict multi-tenant isolation and hardening.

    What You’ll Bring to the Team:

    7+ Years of Experience: Proven track record in hypervisor internals, kernel development, or low-level systems programming.

    Deep Virtualization Expertise: Expert-level knowledge of CPU virtualization (Intel VT-x, AMD-V) and memory virtualization (EPT/NPT, HugePages). You should be comfortable discussing the nuances of VMExit overhead.

    Hardware-Software Integration: Experience working with specialized AI hardware, including GPUs, InfiniBand/RoCE NICs, and SmartNICs/DPUs.

    Programming & Tooling: Mastery of C and C++ is required; proficiency in Rust for modern systems programming is highly preferred. Experience with QEMU, KVM, and Linux kernel debugging tools (perf, ftrace, eBPF).

    I/O Mastery: Deep understanding of VirtIO, vhost-user, and hardware-accelerated I/O paths.

    Technical Leadership: Experience leading complex, cross-functional projects that bridge the gap between hardware engineering and cloud control planes.

    Benefits:

    Industry competitive pay

    Restricted Stock Units in a fast growing, well-funded technology company

    Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

    Employer contributions to HSA accounts

    Paid Parental Leave

    Paid life insurance, short-term and long-term disability

    Teladoc

    401(k) with a 100% match up to 4% of salary

    Generous paid time off and holiday schedule

    Cell phone reimbursement

    Tuition reimbursement

    Subscription to the Calm app

    MetLife Legal

    Company paid Commuter FSA benefit of $300 per month

    Compensation:

    Compensation will be paid in the range of $204,000 - $247,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

    Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

    Read Less

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