Benefits Include:
Full Time- M-F 8-5 in Office- In the field with team 4/6 times per monthSalaried Competitive compensationGenerous PTOTuition ReimbursementMileage ReimbursementHealth (Including Dental & Vision), Life and Disability InsuranceRoadside Assistance401(k) plan with numerous investment options and generous company matchPre-tax healthcare and dependent care flexible spending accountsCancer and/or critical illness benefitEmployee Assistance ProgramLegal InsuranceAffinity Program QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers.Private telephone in home.Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred.Current and valid R.N. License to practice in the state where the VITAS program is located.Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.
To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise.
Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:
Purpose: A mission-driven and fulfilling career caring for patients with advanced illnessPassion: The opportunity to work with people who share your deep caring for the work you doPeople: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily workPossibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experiencePresence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees Read LessPEFORMANCE IMPROVEMENT SPECIALIST
The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.
Monday- Friday 8a-5p In Office
JOB RESPONSIBILITIES
Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.
Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:
Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.
Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.
CAHPS survey: Identify negative comments/responses and initiate service comments as
appropriate.
QAPI dashboard: drill down, analyze and report data.
Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.
Infection Control Reporting: data maintenance and analysis.
Incident Reporting: data maintenance and analysis, submission of documents for incidents
identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.
Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.
Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.
Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.
Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting
Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting
Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.
Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to:
Quality Update Report (QUR): prepare and submit monthly report to regional and senior
management to communicate updates of Quality Assessment and Performance Improvement areas.
QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.
Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.
-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.
-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).
-Maintains any and all versions of the PI Plan Manual.
-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.
-Report to senior management on compliance with required trainings including orientation and legally mandated in-services.
Act as the program liaison to Central Support:
Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.
Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.
-Collaborates with the PCA for external audits and records requests.
-Participate in pilot projects related to QAPI initiatives as requested.
-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:
Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.
Other duties as assigned.
JOB QUALIFICATIONS
Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground
background.
Certified Professional in Health Care Quality (preferred).
Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.
Experience with data collection, measurement tools, and data analysis.
Experience in a quality assurance/improvement
Read LessPEFORMANCE IMPROVEMENT SPECIALIST
The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.
Monday- Friday 8a-5p In Office
JOB RESPONSIBILITIES
Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.
Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:
Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.
Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.
CAHPS survey: Identify negative comments/responses and initiate service comments as
appropriate.
QAPI dashboard: drill down, analyze and report data.
Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.
Infection Control Reporting: data maintenance and analysis.
Incident Reporting: data maintenance and analysis, submission of documents for incidents
identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.
Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.
Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.
Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.
Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting
Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting
Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.
Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to:
Quality Update Report (QUR): prepare and submit monthly report to regional and senior
management to communicate updates of Quality Assessment and Performance Improvement areas.
QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.
Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.
-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.
-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).
-Maintains any and all versions of the PI Plan Manual.
-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.
-Report to senior management on compliance with required trainings including orientation and legally mandated in-services.
Act as the program liaison to Central Support:
Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.
Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.
-Collaborates with the PCA for external audits and records requests.
-Participate in pilot projects related to QAPI initiatives as requested.
-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:
Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.
Other duties as assigned.
JOB QUALIFICATIONS
Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground
background.
Certified Professional in Health Care Quality (preferred).
Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.
Experience with data collection, measurement tools, and data analysis.
Experience in a quality assurance/improvement
Read LessExperience:
Education:
Masters of Nursing from an accredited university.Job Responsibilities
Completing inpatient palliative care consults M-F 0800-5pm at Dallas Richardson Hospital.WHO WE ARE
We are VITAS Healthcare, the nation s leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients lives.
Our priority is to care: For our patients, for each other, and for the future.
WHAT YOU LL DO
As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
You will support all the members of the interdisciplinary team, including nurses, social workers, chaplains, and more. You will coach team members, consult on clinical matters, and lead performance improvement initiatives to elevate the patient experience.
WHERE YOU LL WORK
Our PCAs work at a local VITAS office every day, supporting team members as needed.
WHAT S EXPECTED FROM YOU
Our PCAs blend leadership skills and clinical expertise to effectively manage their team, ensuring quality and continuity of care for patients. In addition to your RN license and at least four years of healthcare management experience, you ll have the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude.
You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life s journey.
QUALIFICATIONS
PCA Requirements and Qualifications
Director of Patient Care Services RequiredRN with BSN or another health related field and3 years experience within last 5 in hospice, home health, primary care clinic, or health facility andOne year in a supervisory or administrative positionOR
RN with 4 years experience in last 5 in a hospice, home health agency, primary care clinic or health facility andOne year in a supervisory or administrative capacity.
EDUCATION
Job Description
A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.
Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.
Position structure
Reports to and managed by the Program s GMLeadership
Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-neededCollaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their programLead by example through field coaching, account development, and community activities Created a positive culture of growth and developmentStrategy
Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignmentCustomer Service
Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS businessReview and provide guidance on program-related customer complaints.Support and develop quality improvement initiatives based on internal and external survey results and time in fieldMAKM (Measurement, Analysis, and Knowledge Management)
Admissions-focused process improvement project management for the programAdmissions Performance KPI (Can change based on national direction): Length of Intake/Same Day AdmitSpeed to Referral/AppointmentTraining Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targetsWorkforce
Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creationRecruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiringRetention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standardOperations
Compliance with AM required duties as here and within training materialsAudits: Daily, weekly, monthly, quarterly and annualMonthly program, region, division and national meetings Budget and operation expense and performance managementResults
Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.Experience:
5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferredAbility to work on various assignments simultaneouslyKnowledge of industry policies and practicesAbility to motivate and develop othersAbility to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutionsProficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)Demonstrates experiences of developing strategies and solutions to improve Admissions performanceAbility to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set
EDUCATION
Requires completion of accredited Nurse Practitioner program. State licensure is also required.Certification & Licensure:
Current RN/NP licensePhysical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits Include
Competitive compensationHealth, dental, vision, life and disability insurancePre-tax healthcare and dependent care flexible spending accountsLife insurance401(k) plan with numerous investment options and generous company matchCancer and/or critical illness benefitTuition ReimbursementPaid Time OffEmployee Assistance ProgramLegal InsuranceRoadside AssistanceRead Less
Experience:
Education:
Job Responsibilities
Nurse practitioner for palliative and hospice, to do Goals of Care for HCA Lake City Medical Center and also be cross-trained in admissions. Read LessJob Description
A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.
Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.
Position structure
Reports to and managed by the Program s GMLeadership
Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-neededCollaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their programLead by example through field coaching, account development, and community activities Created a positive culture of growth and developmentStrategy
Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignmentCustomer Service
Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS businessReview and provide guidance on program-related customer complaints.Support and develop quality improvement initiatives based on internal and external survey results and time in fieldMAKM (Measurement, Analysis, and Knowledge Management)
Admissions-focused process improvement project management for the programAdmissions Performance KPI (Can change based on national direction): Length of Intake/Same Day AdmitSpeed to Referral/AppointmentTraining Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targetsWorkforce
Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creationRecruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiringRetention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standardOperations
Compliance with AM required duties as here and within training materialsAudits: Daily, weekly, monthly, quarterly and annualMonthly program, region, division and national meetings Budget and operation expense and performance managementResults
Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.Experience:
5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferredAbility to work on various assignments simultaneouslyKnowledge of industry policies and practicesAbility to motivate and develop othersAbility to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutionsProficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)Demonstrates experiences of developing strategies and solutions to improve Admissions performanceAbility to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set
EDUCATION
Requires completion of accredited Nurse Practitioner program. State licensure is also required.Certification & Licensure:
Current RN/NP licensePhysical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits Include
Competitive compensationHealth, dental, vision, life and disability insurancePre-tax healthcare and dependent care flexible spending accountsLife insurance401(k) plan with numerous investment options and generous company matchCancer and/or critical illness benefitTuition ReimbursementPaid Time OffEmployee Assistance ProgramLegal InsuranceRoadside AssistanceRead Less
Experience:
Education:
Job Responsibilities
Nurse practitioner for palliative and hospice, to do Goals of Care for HCA Lake City Medical Center and also be cross-trained in admissions. Read Less