The Medical director of VITAS fulfills two primary functions, each of which is expected to consume approximately one half of the time and work effort of the position:
The Medical director has overall responsibility for medical direction of the care and treatment of patients and their families rendered by the hospice care team, and shall consult and cooperate with the patient's attending physician. The medical director provides physician direction and guidance to the hospice program, its physician employees, and other staff and volunteers to assure the maintenance of quality standards of care for patients and families.The Medical director educates practicing physicians and others engaged in health care services regarding the hospice program and its potential benefits to patients.In fulfilling the two primary functions explained above, the Medical director performs the following duties:
Quality of Clinical CareAssure appropriate evaluation and certification of terminal prognosis of patients.Assure the quality of initial plans of care.Assure the quality of comprehensive plans of care.Assure the accuracy of documentation.Review revocations.Review recertifications of terminal prognosis.Review the quality of pain and symptom management.Provide medical expertise on pain and symptom management to admission and patient care staff.Provide medical expertise on the evaluation of terminal prognosis to admission and patient care staff.Actively participate in formal QI functions and committees.Actively participate in Interdisciplinary Group.Actively participate in Ethics Committee.Interact with attending physicians as necessary regarding pain and symptom manage ment issues and issues involving patient prognosisPeriodically attend home care team meetings and rounds in inpatient units.Supervision of team physicians (home care and inpatient)Interview and participate in the hiring and contracting of team physicians with the general manager, patient care administrator and/or team manager.Orient team physicians as to clinical responsibilities and the principles of palliative medicine.Periodically review the quality of clinical care provided by the team physician.Periodically review the quality of the quality of the documentation of visits made by the team physician.Assure that documentation of visits supports the CPT coded level of service billed.Ensure proper team physician participation and support in team meetings.Ensure proper team physician support to the VITAS nurse, team manager, and other clinical team members.Participate with the team manager in the yearly formal evaluation of the team physician.Ensure that a physician on-call rotation is established so that there is team physician support available 24 hours a day, 7 days a week.ManagementParticipate as an active member of the local/regional management team (includes budget process, strategic planning, etc.)Actively participate in responding to audits and denials from third party insurance and intermediaries (i.e. Medicare)Ensure that all contracted physicians (team physicians and consulting physicians) are properly credentialed via the VITAS Credentialing process.Serve on the VITAS Credentialing Committee.In Wisconsin the medical director also supervises the following functions of the consultant pharmacist:Ensure medications are utilized within accepted standards of practice.Ensure a system is developed and maintained that documents the disposal of controlled drugs.Community RelationsEducate community physicians on the principles of palliative medicine.Provide resource and consultative support to community physicians in palliative medicine.Attend and present at medical staff and other medical community conferences on palliative medicine.Serve as liaison between the hospice and community physicians.Make regular contacts with practicing physicians to introduce the hospice program, to educate physicians regarding individuals for whom hospice may be appropriate, and to answer clinical and other concerns of physicians with respect to hospice.Assist in introducing the VITAS program to long term care providers, managed care providers, hospitals, and others.Conduct educational seminars, in services, and presentations to physicians, nurses, and other health care audiences whose support for and understanding of the hospice program is integral to assuring that hospice services are made accessible to patients and families.Education and ResearchPEFORMANCE IMPROVEMENT SPECIALIST
The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.
Monday- Friday 8a-5p In Office
JOB RESPONSIBILITIES
Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.
Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:
Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.
Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.
CAHPS survey: Identify negative comments/responses and initiate service comments as
appropriate.
QAPI dashboard: drill down, analyze and report data.
Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.
Infection Control Reporting: data maintenance and analysis.
Incident Reporting: data maintenance and analysis, submission of documents for incidents
identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.
Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.
Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.
Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.
Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting
Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting
Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.
Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to:
Quality Update Report (QUR): prepare and submit monthly report to regional and senior
management to communicate updates of Quality Assessment and Performance Improvement areas.
QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.
Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.
-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.
-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).
-Maintains any and all versions of the PI Plan Manual.
-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.
-Report to senior management on compliance with required trainings including orientation and legally mandated in-services.
Act as the program liaison to Central Support:
Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.
Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.
-Collaborates with the PCA for external audits and records requests.
-Participate in pilot projects related to QAPI initiatives as requested.
-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:
Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.
Other duties as assigned.
JOB QUALIFICATIONS
Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground
background.
Certified Professional in Health Care Quality (preferred).
Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.
Experience with data collection, measurement tools, and data analysis.
Experience in a quality assurance/improvement
Read LessBenefits Include:
Full Time- M-F 8-5 in Office- In the field with team 4/6 times per monthSalaried Competitive compensationGenerous PTOTuition ReimbursementMileage ReimbursementHealth (Including Dental & Vision), Life and Disability InsuranceRoadside Assistance401(k) plan with numerous investment options and generous company matchPre-tax healthcare and dependent care flexible spending accountsCancer and/or critical illness benefitEmployee Assistance ProgramLegal InsuranceAffinity Program QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers.Private telephone in home.Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred.Current and valid R.N. License to practice in the state where the VITAS program is located.Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.
To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise.
Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:
Purpose: A mission-driven and fulfilling career caring for patients with advanced illnessPassion: The opportunity to work with people who share your deep caring for the work you doPeople: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily workPossibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experiencePresence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees Read LessLocation: In Field
Shift: (hiring for multiple shifts)
Salary Range: $48.50 - $55 / Hourly
Why Hospice? Why VITAS?
Have you ever considered hospice as a clinical specialty one that blends clinical expertise with deep human connection?
Just like cardiology or pediatrics, hospice is a specialty rooted in skill, compassion, and purpose. At VITAS, we re redefining what s possible in end-of-life care one patient, one family at a time.
Rediscover the Heart of Nursing
You became a nurse to make a meaningful difference to care, to educate, and to advocate during life s most vulnerable moments. If the hospital s fast-paced environment has left you feeling burned out or disconnected from your purpose, VITAS offers a path back to what matters most.
As a VITAS Hospice Admissions Nurse, you ll be the compassionate bridge between hospital or community care and the comfort of hospice. You ll guide patients and families through one of life s most important transitions with clarity, empathy, and confidence.
This isn t just a job it s a calling.
What You ll Do
Conduct comprehensive clinical assessments to determine hospice eligibilityEducate patients and families about hospice services and Medicare benefitsCollaborate with physicians, case managers, and interdisciplinary teamsProvide emotional support and clinical guidance during the decision-making processInitiate and complete the admission process, including documentation and coordinationWhat We re Looking For
Registered Nurse (RN) with a valid state licenseMinimum 2 years of nursing experience (hospice, palliative, ER, ICU, home health or case management preferred)Strong clinical assessment and critical thinking skillsCompassionate communicator with excellent interpersonal skillsActive listener who builds trust and rapportConfident in guiding others through uncertainty, addressing concerns with empathyReliable professional with strong follow-through and autonomyPatient-centered advocate committed to dignity and comfortWhy You ll Stay
Mission-Driven Work
Feel deeply connected to the heart of nursing by helping patients and families understand why hospice is the right care at the right time.
A Balanced Pace, A Powerful Impact
Make a meaningful difference without the burnout of traditional bedside care. Your time and talent are respected here.
Supportive Leadership & Collaborative Culture
Work in an environment where your clinical voice is heard, your expertise is valued, and your impact is recognized.
Opportunities for Growth
VITAS supports your professional development with ongoing learning and career advancement opportunities.
SPECIAL INSTRUCTIONS TO CANDIDATE
EOE/AA M/F/D/VThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Salary Range: 71,200-106,800/Annually
Patient Care Services
Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.Reviews information on all pending patient admissions, all new admissions (assessments and history) and alive discharges to assure that eligibility and appropriateness criteria are met.Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.Reviews all imminent alive discharges to assure effective discharge planning.Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.Participates in on-call rotation.Staff Supervision and Management
Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care AdministratorAssures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behaviorOversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.Quality Improvement/Regulatory Compliance
Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.Performs substantive chart reviews to assure there is evidence that quality care is being delivered.Participates in the Outcomes Management and annual program review.Performs utilization review of continuous care and inpatient levels of care for all patients on team.Customer Service/Sales/Marketing
Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff.Participates in professional, voluntary or community service organizationsCost Containment
Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.Monitors utilization of resources by every patient to assure cost effective delivery of services.Controls and is accountable for productivity, labor and all related patient care costs with respect to budget.Approves all bills/invoices related to patient care servicesProfessional Development
Attends inservices, educational seminars and workshops.Develops and achieves professional growth goals and objectives.Participates as a mentor of newly hired Team Managers.QUALIFICATIONS
Reliable transportation with appropriate license and insurance coverage for driver and passengers.Private telephone in home.Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.Two years successful supervisory experience or equivalent in a health care organization.EDUCATION
Bachelor's degree preferred.Current and valid R.N. License to practice in the state where the VITAS program is located.SPECIAL INSTRUCTIONS TO CANDIDATE
EOE/AA M/F/D/V Read Less
Benefits Include:
Full Time- M-F 8-5 in Office- In the field with team 4/6 times per monthSalaried Competitive compensationGenerous PTOTuition ReimbursementMileage ReimbursementHealth (Including Dental & Vision), Life and Disability InsuranceRoadside Assistance401(k) plan with numerous investment options and generous company matchPre-tax healthcare and dependent care flexible spending accountsCancer and/or critical illness benefitEmployee Assistance ProgramLegal InsuranceBehind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.
To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise.
Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:
Purpose: A mission-driven and fulfilling career caring for patients with advanced illnessPassion: The opportunity to work with people who share your deep caring for the work you doPeople: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily workPossibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experiencePresence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees Read LessPalliative Care Nurse (RN)
The registered nurse is a member of the core interdisciplinary group whose primary function is to assess physical, medical, psychosocial, emotional and spiritual needs of the seriously ill patient and family. The registered nurse is designated to provide coordination of care, ensure continuous assessment of each patient s and family s needs, and to work with the interdisciplinary group to implement the plan of care.
- Monday - Friday 8am-5pm
- Face to Face visits Inpatient Palliative Care Consults at Sentara Hospital- some community visits as needed
- Mileage Reimbursement $0.70 per mile and free roadside assistance
Job Duties
Experience:
Minimum 2 years of experience in an acute care setting, preferred.1-2 years Case Management experience in a community setting preferred (home health, rehab, hospice, etc.) experience preferred. Knowledge of the interdisciplinary team concept.Experience in patient education, planning, and management desired.Exceptional communication and customer service skills.Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word.
Education:
Bachelor s degree. Master level degree or higher preferred.
Certification & Licensure:
Current and Valid License in the state position is based.CPR, BLS/ACLS Certification.CHPN certification preferred.Reliable transportation, current state driver s license and automobile insurance.
Physical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
VITAS Healthcare is the nation s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard find your purpose at VITAS today.
Benefits Include:
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS
Read LessJob Description
A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.
Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.
Position structure
Reports to and managed by the Program s GMLeadership
Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-neededCollaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their programLead by example through field coaching, account development, and community activities Created a positive culture of growth and developmentStrategy
Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignmentCustomer Service
Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS businessReview and provide guidance on program-related customer complaints.Support and develop quality improvement initiatives based on internal and external survey results and time in fieldMAKM (Measurement, Analysis, and Knowledge Management)
Admissions-focused process improvement project management for the programAdmissions Performance KPI (Can change based on national direction): Length of Intake/Same Day AdmitSpeed to Referral/AppointmentTraining Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targetsWorkforce
Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creationRecruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiringRetention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standardOperations
Compliance with AM required duties as here and within training materialsAudits: Daily, weekly, monthly, quarterly and annualMonthly program, region, division and national meetings Budget and operation expense and performance managementResults
Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.Experience:
5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferredAbility to work on various assignments simultaneouslyKnowledge of industry policies and practicesAbility to motivate and develop othersAbility to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutionsProficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)Demonstrates experiences of developing strategies and solutions to improve Admissions performanceAbility to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set
EDUCATION
Requires completion of accredited Nurse Practitioner program. State licensure is also required.Certification & Licensure:
Current RN/NP licensePhysical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits Include
Competitive compensationHealth, dental, vision, life and disability insurancePre-tax healthcare and dependent care flexible spending accountsLife insurance401(k) plan with numerous investment options and generous company matchCancer and/or critical illness benefitTuition ReimbursementPaid Time OffEmployee Assistance ProgramLegal InsuranceRoadside AssistanceRead Less
WHO WE ARE
We are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference.
We are VITAS.
WHAT YOU LL DO
As a home care RN, you will do the critically important job of ensuring hospice patients are comfortable, while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life s most difficult experiences, and honoring that trust will be your highest priority
You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative rather than curative nature of hospice and the benefits of comfort-focused end-of-life care.
WHERE YOU LL WORK
Each day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, ALF, nursing home facility, hospital or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6.
About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve.
Monday- Friday8am- 5pm Mileage Reimbursement: Yes, 0.70/ MileBenefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTOWHAT S EXPECTED FROM YOU
A VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described below, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life s journey.
QUALIFICATIONS FOR THE REGISTERED NURSE, RN
Currently licensed to practice nursing in Texas where the VITAS program is located.A minimum of two years of nursing experience in hospice, home health, or community health or hospital settingEquivalent experience or licensure may be consideredJOB REQUIREMENTS
Registered Nurse, RN, has reliable transportation with adequate insurance coverage for driver and passengers.Registered Nurse, RN, has telephone available (cellular or land line) Read LessPEFORMANCE IMPROVEMENT SPECIALIST
The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.
Monday- Friday 8a-5p In Office
JOB RESPONSIBILITIES
Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.
Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:
Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.
Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.
CAHPS survey: Identify negative comments/responses and initiate service comments as
appropriate.
QAPI dashboard: drill down, analyze and report data.
Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.
Infection Control Reporting: data maintenance and analysis.
Incident Reporting: data maintenance and analysis, submission of documents for incidents
identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.
Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.
Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.
Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.
Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting
Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting
Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.
Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to:
Quality Update Report (QUR): prepare and submit monthly report to regional and senior
management to communicate updates of Quality Assessment and Performance Improvement areas.
QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.
Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.
-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.
-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).
-Maintains any and all versions of the PI Plan Manual.
-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.
-Report to senior management on compliance with required trainings including orientation and legally mandated in-services.
Act as the program liaison to Central Support:
Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.
Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.
-Collaborates with the PCA for external audits and records requests.
-Participate in pilot projects related to QAPI initiatives as requested.
-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:
Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.
Other duties as assigned.
JOB QUALIFICATIONS
Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground
background.
Certified Professional in Health Care Quality (preferred).
Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.
Experience with data collection, measurement tools, and data analysis.
Experience in a quality assurance/improvement
Read Less