Job DescriptionJob DescriptionAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin,
Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are hiring a
Software AI Engineer to join the Engineering Productivity (EngProd) team at Aircall.
Your mission is to
accelerate AI adoption across the engineering organization by building AI-powered tools and systems that measurably improve how engineers work — reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows.
This is
not a research role and
not a customer-facing product AI role.You will build
practical, production-grade AI solutions that engineers use daily, and you will be accountable for their real-world adoption and impact.
This role is about
using AI to make engineers more effective, not about chasing trends.If you enjoy building real systems that people rely on every day — this role is for you.What You'll DoTake
clear ownership of rapid AI adoption across the engineering organizationIdentify high-friction areas in engineering workflows where AI can meaningfully improve productivityDesign and build
practical, production-grade AI-powered developer tooling (coding, testing, PR reviews, debugging)Build contextual, system-aware AI assistants using internal data, codebases, and toolingExplore, prototype, and productionize AI-driven solutions with strong autonomy on how problems are solvedAutomate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability toolsDesign and operate internal AI services and orchestration layers (e.g. MCP servers)Own solutions end-to-end: discovery → design → build → measure → iterateWork hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practiceMeasure success through
adoption, impact, and tangible time saved for engineersWhat You Won't DoBuild AI features for customer-facing productsWork on speculative AI research without clear outcomesAct as a general internal support teamOwn generic ML infrastructure unrelated to developer productivityWhat We’re Looking For - Required Experience5+ years of experience as a software engineer, with recent focus on GenAI systemsStrong experience building
production-grade systems, not just prototypesHands-on experience with:LLMs (OpenAI, Anthropic, etc.)Prompting, retrieval, and context injectionAI-powered tooling or internal platformsSolid backend engineering skills (APIs, services, integrations)Experience working with developer tools (CI/CD, GitHub/GitLab, Jira, observability)Strong product mindset and comfort operating in ambiguous problem spacesNice to HaveParticularly interesting profiles are engineers who have
built developer tools and are now evolving toward
AI-native system design.Prior experience building developer tools, internal platforms, or DevEx toolingExperience evolving traditional tooling into
AI-assisted or AI-driven workflowsFamiliarity with MCP, agent-based systems, or model orchestration conceptsExperience integrating AI with large codebases, monorepos, or complex CI/CD environmentsExposure to security, privacy, and trust considerations in internal AI systemsHow You’ll Be SuccessfulAI solutions you build are
widely adopted and used regularly by engineersEngineering productivity measurably improves, using:existing metrics we already track (e.g. DevEx, CI, delivery, quality, flow), and/ornew, clearly defined metrics you help introduce to capture AI impactManual, repetitive workflows are reduced or eliminated, with clear before/after comparisonsEngineering time is visibly saved and reinvested into higher-value workImprovements are demonstrated with
data, not just qualitative feedbackAdoption grows organically because tools are useful, fast, and well-integrated into existing workflowsTeam & EnvironmentYou’ll join the Engineering Productivity teamYou’ll work closely with engineers across the companyStrong collaboration with Infrastructure and Security teamsProduct-oriented culture focused on outcomes, not hypeLocationUnited States (preferred:
Seattle or San Francisco)Open to strong US-based candidates in other locationsCollaboration with teams in Europe expectedThis is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.Why join us?
\uD83D\uDE80 Key moment to join Aircall in terms of growth and opportunities\uD83D\uDC86️♀️ Our people matter, work-life balance is important at Aircall\uD83D\uDCDA Fast-learning environment, entrepreneurial and strong team spirit\uD83C\uDF0D 45+ Nationalities: cosmopolite & multi-cultural mindset\uD83D\uDCB5 Competitive salary package & equity\uD83C\uDFE8 Medical, dental, and vision insurance is 100% covered\uD83D\uDCC8 401k plan with company matching!✈️ Unlimited PTO — take the time you need to come to work feeling great!⭐️ Wellness, commuter, and childcare reimbursements\uD83D\uDC9A Generous parental leave policy
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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