Job DescriptionJob Description
Remote | Full-Time | Occasional Travel Required
Overview
Support After Abortion is seeking a compassionate, emotionally steady, and broadly skilled Support & Communications Specialist to join our team in a full-time capacity.
The first half of this role is grounded in direct client support through the After Abortion Line — responding to people reaching out by text, chat, email, and phone with warmth, patience, and a nonjudgmental ear. The second half is shaped by you. We are looking for someone who brings a distinct second strength — whether that's clinical or behavioral health expertise, writing and content development, social media management, public speaking or training, or in-person relationship building — and who wants to put that strength to work advancing our mission.
We are a small, growing organization. The right person won't just fill a role — they'll help us build one.
About the Work
Clients who reach the After Abortion Line may be experiencing grief, guilt, shame, regret, anger, confusion, relief, numbness, or mixed emotions. Some know what they need. Others simply know they are hurting and need somewhere to start.
This is not a counseling role, crisis line, political advocacy role, or religious counseling role. Our work is client-led and nonjudgmental. We listen, reflect what the client is sharing, offer compassionate support, and help connect them with appropriate resources and next steps.
Responsibilities
After Abortion Line Support
Respond to clients through text, chat, email, and phoneRead carefully and identify emotionally significant details, concerns, and support needsReflect and validate what clients share without rushing to fix, advise, persuade, or insert personal perspectiveAsk thoughtful follow-up questions without pressuring clients to share more than they are ready to shareConnect clients with support options, resources, or referrals based on their needs and preferencesDocument interactions clearly and accurately while maintaining confidentialityFollow established communication guidelines, boundaries, protocols, and escalation proceduresParticipate in training, feedback, and ongoing skill development
Mission Advancement (shaped by your strengths)
Contribute meaningfully to organizational work beyond direct support, in areas such as:Clinical or behavioral health expertise — strengthening programming, resource development, training design, or provider supportWriting and content development — blog posts, resources, scripts, curriculum, or donor communicationsSocial media management — content creation, scheduling, engagement, and platform strategyPublic speaking or training — representing SAA at conferences, leading team trainings, or facilitating provider educationRelationship building — cultivating partnerships, attending events, and expanding SAA's network in personCollaborate with team members across projects and organizational prioritiesTravel occasionally for conferences, trainings, meetings, or events
Skills and Qualifications
Strong written and verbal communication, especially in emotionally sensitive contextsWarm, empathetic, and nonjudgmental communication styleAbility to stay calm and steady when clients express grief, shame, anger, panic, or uncertaintyStrong active listening skills and attention to detailCapacity to sustain emotionally sensitive work with steadiness and healthy boundariesAbility to respect each client's own words, beliefs, values, and paceComfort working remotely and managing tasks independentlyStrong organization, responsiveness, documentation, and follow-throughAbility to manage varied workloads and shifting prioritiesStrong mission alignment with Support After Abortion's client-led, nonjudgmental modelA distinct second strength — clinical, communications, relational, or programmatic — that you are ready to put to workBilingual English/Spanish strongly preferred
Helpful Backgrounds
Support line work, peer support, case management, social services, healthcare, behavioral health, counseling, client advocacy, nonprofit work, writing, content development, social media, public speaking, training facilitation, community outreach, event coordination, administrative systems, or CRM work.
This Role May Be a Good Fit If You
Can support people through complex emotions without trying to fix, advise, or redirectRead carefully and notice what matters in what someone sharesCan communicate warmth and care in writingKnow how to reflect and validate without adding assumptions or your own storyCan care deeply about people while maintaining healthy work/life separationBring a second skill set you're genuinely excited to use in a mission-driven contextWant to grow with an organization that will invest in what you do wellUnderstand that sometimes the most helpful response is not a solution, but a clear reflection of what someone is carrying and a steady next step
Schedule
Full-time, remote. Candidates must have consistent availability during weekday business hours.
Benefits
Remote workFull-time, mission-driven roleOn-the-job trainingMeaningful work supporting people impacted by abortionSupportive team environmentOpportunity to shape and grow your role within a developing organization
About Support After Abortion
Support After Abortion provides compassionate, nonjudgmental support for people struggling emotionally after abortion. We help individuals and providers find healing resources, support options, and care that meets people where they are.
Company DescriptionSupport After Abortion is mission-focused on healing those impacted by abortion and reducing barriers to mental health care.Company DescriptionSupport After Abortion is mission-focused on healing those impacted by abortion and reducing barriers to mental health care.
Read Less
