Benefits:
Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Caroline Pistole - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS:
Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
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This position works an alternate schedule: Schedule is 8am to 7pm, Sunday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) SUMMARY: Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Accepts ownership of the customer request and follows it through to resolution. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Accepts other assigned job duties and or responsibilities with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Read Less

Job Description

Customer Service Advisor
Job Summary

Seeking a dedicated and experienced Customer Service Advisor to join a growing team. This role offers an exciting opportunity to work in a close-knit, family-oriented environment where collaboration and camaraderie are highly valued. The ideal candidate will focus on aviation accounts, ranging from personally owned light aircraft to large commercial operations, aircraft maintenance facilities, flight school and fixed based operators. If you are outgoing, proactive, and thrive in a growth-oriented culture, we encourage you to apply.
Compensation Package
Salary Range: $50,000 - $60,000 (depending on experience)Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.Responsibilities
Manage accounts from A to Z, ensuring client satisfaction and retentionHandle aviation-related accounts and other aspects of airport and plane insuranceQuote new and renewal businessUtilize Applied Epic software for account managementMaintain proactive communication with clients, addressing their needs and concernsCollaborate with team members to support company growth and successQualifications/Requirements
Experience: 2-4 years of customer service experience preferredSkills:Outgoing personality with the ability to confidently engage with clientsStrong communication and organizational skillsProficiency in Applied Epic software is a plus
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Needed immediately 3 customer Service reps Must be 18 years or older. Ability to comprehend and communicate verbal and written instructions tocustomers and co-workers both over the phone and in person. Ability to make correct monetary change and use Customer Service, Service, Restaurant, Retail, Customer Read Less

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. We are looking for a Warranty (Customer Service) Representative to join our team in the Nashville metro area. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment. Position Summary: In this role, you'll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You'll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people's lives. What an honor it will be to play such a huge part in living our mission! What you'll do: * Review all incoming Customer Service requests. * Ensure emergency claims are handled expeditiously. * Meet with homeowners to troubleshoot concern and determine course of action. * Reach out to the SDH Trade Partner to schedule warranty work, as necessary. * Complete minor warranty work and perform routine scheduled warranty checks. * Communicate updates directly with Customers regarding course of action. * Confirm scheduling and inspect warranty work performed by Trade Partners. * Review invoices from Trade Partners for approval. * Conduct Quality Assurance inspection and acceptance walks. * Work with Trade Partners on any delinquencies to expedite completion. * "On call" service after hours on a rotating basis with other Warranty Representatives. * Provide guidance to staff on warranty process and guidelines. Minimum Job Requirements: Education: * High School * Code Compliance courses and OSHA/Safety classes helpful Licenses, Certifications, etc: * Driver's License (own transportation) * Builder's License helpful. Experience: * Minimum of 2 years of customer service experience * 1 year residential construction, punch out, or similar work Technical/Professional Skills: * Clear communication and exceptional interpersonal skills * Professionalism, Patience, Positive Outlook * Familiarity with residential home repair and construction * High attention to detail Computer Skills: * Microsoft Office * Internet * Ability to learn SMART (proprietary software) We are an equal employment opportunity employer and a certified Drug Free Workplace. About Smith Douglas Homes: New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people's quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home. We are proud to be a Certified Great Place to Work! Our mantra: "It's amazing what you can accomplish when you don't care who gets the credit!" Read Less

Benefits:
Salary plus commission/bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with George Meeker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
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Harcros Chemicals is an employee-owned chemical manufacturing and distribution company headquartered in Kansas City, Kansas, with over a century of industry experience. With operations across North America and a nationwide distribution network, we deliver reliable, high-quality chemical solutions to customers worldwide across industries including water treatment, agriculture, oil and gas, personal care, and more. Safety, sustainability, and exceptional service are at the core of everything we do. Essential Duties and Responsibilities * Manage high volumes of emails, phone calls, and sales order processing activities. * Serve as a liaison between customers, suppliers, freight carriers, and internal departments to ensure smooth order fulfillment and communication. * Process customer orders, invoices, credit memos, returns, freight claims, and related documentation. * Maintain accurate order, inventory, shipping, and customer account records within company systems. * Coordinate shipments, monitor order status, and communicate updates to customers. * Perform general office and administrative duties including filing, mail handling, and ordering office supplies. * Support production scheduling and inventory management activities as needed. * Review orders and documentation for accuracy and compliance with company procedures. Experience and Education Criteria * High school Diploma or General Education Degree * 1-3 years related experience and/or training * OR equivalent combination of education and experience Required skills: * Someone who is a Customer Focused Professional * Efficient Multi-Tasking Skills * Exceptional Communication Skills * Excellent Organization & Problem-Solving Skills * Service Oriented SUPERVISORY RESPONSIBILITIES None Read Less

Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential Sales, English, Spanish, Bilingual, Customer Service, Customer Experience, Retail Read Less

**Job Summary** The Service Desk Representative provides support for basic incident resolution and requests, including initial assessment, triage, research, and resolution of issues related to software products and components. This role is responsible for collecting information via the Service Now ticketing system and escalating issues beyond the scope of resolution when necessary. **Essential Functions** + Offers first-line troubleshooting and support for issues related to hardware, software, networking, and systems. This includes desktops, laptops, mobile devices, printers, and basic network troubleshooting. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate resources to resolve incidents that are beyond the scope of their ability or responsibility. Adapts and prioritizes with an environment that is subject to rapid fluctuation. + Uses the appropriate Service Now categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. + Analyzes and resolves incidents and requests. Documents resolutions and provides updates. + Adheres to and supports CHS standards, policies, and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. + Must be able to effectively manage multiple tasks with the ability to prioritize and manage tight deadlines. + Grows general knowledge of current corporate, region, and facility-specific products, increasing ability to resolve requests on first contact. + Uses remote support tools to diagnose and resolve technical issues when not on-site. Guide users through the process of resolving minor issues. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED required + Associate Degree in relevant field or appropriate technical certifications preferred + Bachelor's Degree in related field or equivalent combination of education and experience preferred + 1-3 years Service Desk experience required + 0-1 years Previous experience in SQL or Access preferred + 0-1 years Previous experience in Learning Management Systems required **Knowledge, Skills and Abilities** + Knowledge of IP Networking, Active Directory Security, Client -Server Networking, Email and Web Services and Database Concepts, Identity Management (IDM), and Service Now + Excellent PC skills including demonstrable experience using various Microsoft Office tools, ability to efficiently create and utilize spreadsheets with advanced to expert Excel knowledge + Microsoft Office Suite: Proficiency in troubleshooting and supporting common office applications (Word, Excel, Outlook, etc.) + Basic Network Troubleshooting: Understanding of network configurations, IP addressing, VPNs, Wi-Fi, and Ethernet connections.Internet Connectivity: Diagnose and resolve issues with internet connectivity, including routers, firewalls, and proxy servers. + Password Management: Familiarity with password reset tools, multi-factor authentication (MFA), and user access control.Basic Security Practices: Understanding of security practices, such as managing antivirus software, preventing phishing attacks, and securing user data. + Problem-Solving Skills: Ability to diagnose issues, find solutions quickly, and resolve problems effectively. + Attention to Detail: Thorough and detail-oriented approach to logging incidents, diagnosing issues, and documenting resolutions. **Licenses and Certifications** + CompTIA A+ Certification Computer technology required + MSOS - Microsoft Office Specialist required Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources. Read Less

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need. Read Less

Join ChristianSky Agency as a Customer Success Representative!

Empower Your Career, Unlock Your Potential, and Work from Anywhere!

At ChristianSky Agency, we’re on an exciting journey of growth, and we’re searching for driven, dynamic individuals to join our team. Whether you’re a seasoned professional or just beginning your career, this fully remote and offers the perfect opportunity to achieve professional success while enjoying the freedom of working from anywhere.

Why Join Us?

At ChristianSky Agency, we believe in empowering our team members with the tools, training, and opportunities they need to thrive.Unlimited Earning Potential: With our commission-based structure, your income reflects your efforts. Top performers can achieve substantial financial success.Flexible Work Environment: Enjoy the freedom to work on your schedule, from your home or preferred workspace.High-Quality Leads: Say goodbye to cold calling! We provide you with qualified, inbound leads so you can focus on building relationships and closing deals.Comprehensive Training: We invest in your success with robust training programs and ongoing mentorship.Career Growth: Gain valuable skills in sales, communication, and relationship management while advancing your career.Your Role as a Customer Success Representative as a key member of our team, you’ll:Engage with Clients: Respond to inbound requests and inquiries about financial products such as Indexed Universal Life policies, annuities, and life insurance.Present Tailored Solutions: Understand customer needs and deliver customized product presentations via phone or video calls.Build Relationships: Develop and nurture long-term connections with clients to ensure satisfaction and loyalty.Achieve Sales Goals: Meet or exceed sales targets within established timeframes.Collaborate: Work closely with team members and other departments to drive success and improve customer outcomes.We’re seeking passionate, self-motivated individuals with the following qualities:Drive for Success: A results-oriented mindset with a passion for achieving goals.Strong Sales Skills: Exceptional abilities in sales, negotiation, and communication.Organizational Excellence: Proficiency in time management and organizational tasks.Creativity: The ability to craft and deliver compelling, customized presentations.Relationship Building: A knack for establishing and maintaining positive customer relationships.Feedback-Ready Attitude: Openness to constructive feedback and a willingness to grow.Qualifications:High School Diploma or equivalent (minimum requirement).Previous sales or customer service experience is a plus but not required.Perks and Benefits

Joining ChristianSky Agency means gaining access to:Lucrative Earnings: Uncapped commission structure with significant income potential.Flexible Schedule: Work when and where you’re most productive.Skill Development: Enhance your interpersonal, sales, and communication skills.Remote Work Lifestyle: Freedom to work from anywhere with an internet connection.Incentive Opportunities: Potential for performance-based rewards and recognition.Take the Next Step in Your Career!

Ready to make an impact and be part of a fast-growing team? We’re excited to see what you’ll bring to ChristianSky Agency. Apply today and start your journey toward a rewarding and flexible career!

Notes:This is a 1099 independent contractor role and applicants must reside within the United States.ChristianSky Agency is where ambition meets opportunity. Let’s achieve greatness together!"

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Build a Career That Works for You

We’re seeking driven, motivated individuals to join our fully remote team. From the comfort of your home—or anywhere you choose—you’ll guide clients through their benefit options. No cold calling. No door-to-door sales. Just meaningful conversations with people who have already asked for assistance.

Whether you’re making a career change, looking for more flexibility, or starting fresh, this is your chance to create a role that fits seamlessly into your lifestyle.

What You’ll Do

Serve as the primary contact for clients regarding coverage and account needs

Process service requests, updates, and claims with professionalism

Recommend personalized protection plans to meet client needs

Handle scheduling, calls, and accurate record-keeping

Stay up-to-date on products and tools to provide effective support

Why You’ll Love Working With Us

100% Remote – Work from anywhere, no commute required

Career Change Friendly – Perfect for those switching industries

Full Training Provided – No prior insurance experience needed

Unlimited Earning Potential – Your results directly impact your income

Pre-Qualified Leads – Connect with clients ready to talk

Residual Income – Earn long-term from policy renewals

Benefits Included – Coverage for yourself

You’ll Excel Here If You Are:

Adaptable, eager to learn, and self-motivated

Friendly and skilled at building rapport

Independent, but thrive in a collaborative team environment

A calm problem-solver under pressure

Open to mentoring and contributing to team success

Industry experience is a plus, but not required

Your Next Chapter Starts Now

If you’re ready for flexibility, growth, and unlimited potential, apply today and start building a career on your terms.

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Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all sy Customer Service Representative, Alterations, Customer Service, Customer Experience, Representative, Retail Read Less

Customer Service/ Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to Customer Service, Sales Associate, Sales Specialist, Sales, Retail, Customer Read Less

Job Description

Come join our amazing team and work a hybrid schedule!

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $22.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you'll do:
Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.Refer more complex or complicated calls to qualified team member.Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.Track, follow-up and complete customer call backs to ensure inquiry resolution.Collect payments whenever necessary and appropriate.Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.Knowledge of Fair Debt Collection Practices Act preferred.Knowledge of relevant and industry-specific computer software packages preferred.Basic negotiation skills.Ability to understand problems and to collaborate and explore alternative solutions.Ability to make decisions that have moderate impact on the immediate work unit.Ability to organize thoughts and ideas into understandable terminology.Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you'll need:
High school diploma or equivalent work experience.Customer service/call center experience preferred, but not required.Banking, Mortgage/Loan Servicing industry experience preferred, but not required.Bi-Lingual (Spanish) skillset preferred.Hours Monday-Friday
Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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This position works an alternate schedule: Schedule is 11am to 8pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) SUMMARY: Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Accepts ownership of the customer request and follows it through to resolution. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Accepts other assigned job duties and or responsibilities with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Read Less

Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Read Less

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! Job Summary: Outside Server is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited's service standards. This role focuses on consistently applying the 3-steps of service-warm welcomes, magic moments, and fond farewells. Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention. As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required. Reporting Structure: * Reports to the F&B Director, Banquet Manager or Restaurant Manager Day to Day: * Maintain high standards of service, following the Invited F&B service training program. * Provide food and beverage service to members/guests, executing orders in a timely manner. * Ensure a complete knowledge of the à la carte menu, including daily features and specials. * Greet members by name and provide a warm welcome, making them feel at home. * Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail. * Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly. * Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked. * Follow club standards for cleanliness, organization, and safety. * Support management by completing additional duties as assigned. Additional Duties: * Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. * Follow all company, club, and department policies, procedures, and instructions. * Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. * Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. * Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. * Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. * Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success. * Wear a clean, neat uniform that meets club standards. About You: Preferred * High school diploma or equivalent. * Previous experience in Food and Beverage service. * Current Food Handler and Alcohol Server Certifications as required by state and city regulations. * Completion of Invited's F&B Service Training program. * Excellent communication skills with the ability to speak clearly and effectively. * Ability to follow instructions and communicate well with team members. Physical Requirements: * Must be able to stand, walk, and perform physical activities for extended periods. * Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. * Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. * Able to lift, carry, push, and pull up to 100 lbs. occasionally. * Effective communication skills, including talking and hearing, with sufficient visual acuity. Primary Tools/Equipment: * Trays * POS System * Bottle Opener * Wine Tool Work Schedule: * Attendance requirements for this position as outlined on the weekly schedule. * Additional hours are required to meet deadlines of the position, including weekends and/or holidays. What We Offer: We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: * Medical, dental, and vision coverage * Life insurance * Short-term and long-term disability insurance * 401(k) retirement savings plan * Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members) Want to learn more? Visit www.invitedbenefits.com for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club. Read Less

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Read Less

Company Description Job Description Qualifications Needed immediately 3 customer Service reps * * * Must be 18 years or older. * Ability to comprehend and communicate verbal and written instructions to customers and co-workers both over the phone and in person. * Ability to make correct monetary change and use keyboard\touchscreen computer. * People oriented * Must be available on weekends. * Team Player * * * * * Qualifications * Work from 3 pm to 10 P.M. Mon. to Sunday * Receive and process telephone orders * Aid in food prep * Maintain a clean working environment Additional Information COME TO THE STORE AT 400 DOWNS BLVD TO FILL OUT BACKGROUND CHECK FOR FASTER RESULTS https://jobs.dominos.com/dominos-careers/job https://jobs.dominos.com/dominos-careers/job-listing/3178BR/?Codes=ind -listing/13178BR/?Codes=fb-ads Read Less