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    Customer Resolutions Manager  

    - Franklin
    Job DescriptionJob DescriptionAbout Traveling Teams Inc.:Traveling Tea... Read More
    Job DescriptionJob DescriptionAbout Traveling Teams Inc.:

    Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.

    We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.

    Customer Resolutions Manager Summary:

    The Resolutions Manager addresses escalated complaints via positive and creative problem-solving. They must focus on fostering customer satisfaction, maintaining strong business relationships, and adhering to all standard operating procedures. The Resolutions Manager is responsible for maintaining the company’s brand image and delivering top-tier service outcomes through multiple lenses of our business operations.

    This entails providing solutions to complex issues that cannot be addressed by frontline customer service team members. They are expected to collaborate with internal and external stakeholders to facilitate timely resolutions. They work primarily on an independent basis but may be expected to collaborate with others internally. When every effort has been exhausted, the Resolutions Manager may escalate high-level concerns to the Executive Management team for assistance.

    This is a great opportunity for someone with 1-5 years of hospitality industry experience via front office, reservations, event coordination, group sales, or assistant manager roles. If you are looking for a new way to apply your leadership and customer-service skills outside of the traditional hotel environment, this managerial position may be a great fit for you!

    General Duties/Responsibilities:Complete ad-hoc reporting efforts promptly as assigned by the management team.Gather and analyze all relevant information to understand the root cause of complaints, address unresolved issues, and use advanced problem-solving skills to find timely and effective solutions.Communicate directly with external stakeholders via phone, email, and text during the resolution process to ensure customer satisfaction.Work cross-functionally with customer service team members and management to ensure accuracy and consistency in task completion.Identify recurring trends or systemic issues from customer complaints and work with management to suggest operational improvements.Accurately document all customer interactions, resolutions, and feedback, and provide detailed updates to leadership.Perform all daily duties as assigned by Supervisor(s).Required Skills/Abilities: Expert understanding of clerical and administrative procedures.Excellent written and verbal communication skills.Excellent active listening and interpersonal skills.Excellent attention to detail.WOW service mentality; Excellent understanding of customer service expectations.Excellent ability to solve problems as they arise and maintain confidentiality.Strong ability to manage a high-volume email inbox.Basic computer skills and the ability to adapt to new software.Education and Experience:High school diploma or equivalent required; Bachelor’s degree preferred. 1-3 years of prior hotel operations experience required; 4+ years transferrable experience preferred.Preferred education background: hospitality, business administration, communications, or sports management.Relevant job titles: Front Desk Lead, Front Desk Supervisor, Assistant Guest Service Manager, Front Office Manager, Group Services Coordinator, Room Block Coordinator, Events & Meetings Manager, Event Coordinator, etc. Read Less
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    Customer Relationship Process Specialist  

    - Franklin
    Job DescriptionJob DescriptionTitle: Customer Relationship Process Spe... Read More
    Job DescriptionJob Description

    Title: Customer Relationship Process Specialist

    Department: Relationship Management Team
    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

    Join a Culture Like No Other!
    Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

    We’re looking for a Customer Relationship Process Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

    Why You’ll Love Working Here:Comprehensive Benefits: Medical, Dental, and Vision Insurance.Secure Your Future: 401K with a generous company match.Time to Recharge: Generous PTO – start accruing from day one!Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.Growth & Coaching: Learn from industry professionals committed to your success.Diverse & Inclusive: We embrace what makes each team member unique!Your Role:

    As a Customer Relationship Process Specialist, you’ll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

    Work collaboratively to manage client files from start to finish.Ensure all necessary documentation is submitted on time.Communicate updates clearly and promptly to clients.Manage live calls, emails, and team chats while maintaining Salesforce records.Provide personalized support to ensure clients understand every step of the process.What You Bring:A passion for delivering exceptional customer service.Strong time management, communication, and organizational skills.A positive, adaptable, and team-oriented mindset.Proficiency in Excel, Google Sheets, and Google Workspace.Prior customer service experience – a must!Prior de escalation experience - a must!

    Ready to Make a Difference?
    This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

    Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!



    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM Read Less
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    Member Experience Guide  

    - Franklin
    Job DescriptionJob DescriptionWho are we? We are Shop Fix Academy! We... Read More
    Job DescriptionJob DescriptionWho are we? We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Fix the owner, Fix the shop”, and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
    The Member Experience Guide is the cornerstone of engagement and retention at ShopFix Academy. They own the relational and accountability layer between members, coaches, and coordinators. This role ensures our 1,000+ members are:
    - Onboarded quickly, consistently, and relationally.- Supported beyond coaching calls with proactive accountability and follow-up.- Engaged with resources, tribe times, and events.- Retained long-term through structured systems, white-glove service, and relational trust.
    This is a member-facing leadership role that balances people skills with process ownership while directing coordinators in tactical support.Core Responsibilities:Member Engagement & RetentionServe as the primary engagement leader for ~200–250 members across multiple coach groups.Conduct post-coaching follow-ups to review action items, encourage accountability, and provide next-step resources.Identify at-risk members early and intervene with relational calls before cancellation risk escalates.Run quarterly retention reviews for all assigned members.Build relational equity so members know they have a trusted partner beyond their coach.Onboarding OversightCoordinate with support staff to ensure system setup is complete (logins, tribe assignments, scheduling).Deliver relational expectation-setting calls (what to expect, how to succeed, cultural alignment).Facilitate group onboarding sessions with coordinators and coaches.Track onboarding KPIs (completion within 5 days, first call booked, Salesforce entries).Tribe Time & Group FacilitationPartner with coaches during tribe sessions: coach provides expertise, manager drives exercises, accountability, and follow-through.Capture key notes, commitments, and action items from tribe calls and ensure Salesforce logging.Pop into tribe times regularly to show presence and reinforce accountability.Retention LeadershipMaintain visibility into member progress, call attendance, and engagement trends.Escalate at-risk members quickly to Director of Client Success with context and action plan.Own the relational side of turn risk conversations, aligning with coaches and leadership on solutions.Ensure events, coaching, and tribe touchpoints become retention drivers (not just admin-heavy tasks).Event & Conference EngagementPartner with coordinators for registration, scheduling, and logistics.Lead tribe breakouts, accountability exercises, and member engagement activities during conferences.Serve as a relational presence, not an admin operator (coordinators handle lanyards, swag, and logistics).Technology & Systems OwnershipUse Salesforce as the system of record for all member interactions and retention tracking.Audit coordinator call notes and ensure all action items are recorded.Partner with internal support to solve system issues so managers stay member-focused.Coordinator Direction & DevelopmentProvide daily tactical guidance to assigned coordinators.Hold coordinators accountable to SOPs (onboarding steps, scheduling, follow-ups, event support).Protect coordinators from overload by filtering escalations and prioritizing relational work over repetitive admin.Mentor high-performing coordinators toward promotion into management.Key Competencies:Relational Leader: Builds trust quickly; strong at handling escalations with empathy and authority.Detail-Oriented: Tracks follow-ups, action items, and KPIs consistently.Confident Communicator: Skilled in phone, Zoom, and live facilitation.Organized & Structured: Thrives in process-driven environments, balancing multiple priorities.Tech-Enabled: Comfortable with Salesforce, Calendly, Zoom/Meets, Airtable, Eventbrite.Retention-Minded: Thinks in terms of keeping members long-term, not just completing tasks.What Success Looks Like:95% of new members onboarded within 5 days.90%+ coaching call attendance across assigned tribes.Consistent relational follow-ups logged in Salesforce.Retention rates in assigned tribes exceed benchmarks.Events deliver high engagement — members registered, checked in, and fully participating.Members know their manager by name, feel supported, and remain long-term.Why This Role Matters: Without dedicated Member Managers:Coordinators drown in admin and can’t build relationships.Coaches are left carrying member accountability, creating burnout.Members experience inconsistency, delayed onboarding, and lack of follow-up.With Member Managers:Members are protected through relational touchpoints.Coaches are supported with prep, context, and escalation filtering.Coordinators are freed to execute admin at high quality.Retention is owned and tracked, protecting millions in recurring revenue.Benefits (the good stuff):Free access to all ShopFix coaching programs and eventsA purpose-driven culture that celebrates innovation and impactOpportunities for growth and advancement – we love seeing our team members succeed!Health, dental, and vision insurance401(k) with company matchChristmas club program with company matchCompany-paid life insurance and long-term disabilityShort-term disabilityCritical illness and accident coverageEmployee Assistance ProgramPaid time offPaid holidaysShop Fix Academy is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    External Customer Support Coordinator  

    - Franklin
    Job DescriptionJob DescriptionWho we are:We are Shop Fix Academy! We a... Read More
    Job DescriptionJob DescriptionWho we are:
    We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
    An External Customer Support Coordinator directly interacts with auto shop owners (clients) who are receiving coaching services, focusing on providing support, troubleshooting issues, and ensuring customer satisfaction. Their role centers around ensuring that clients have the best possible experience throughout the coaching program by handling support inquiries, resolving problems, and delivering a positive customer experience for those utilizing the company's products or services.Key Responsibilities: Customer Interaction: Directly communicates with customers via phone, email, live chat, or social media.Issue Resolution: Methodically work to resolve client complaints, concerns, and technical issues, providing effective solutions or escalating them to the appropriate internal teams when necessary.Product Knowledge: Requires in-depth knowledge of the company’s products or services to provide accurate support and troubleshooting.Feedback Collection: Actively gather client feedback to identify areas for improvement in our offerings and enhance the overall customer experience.Documentation: Maintains detailed records of customer interactions, complaints, and resolutions for future reference.Day to Day Responsibilities:Client Onboarding and Communication:Onboarding New Clients: Guide new auto shop owners through their initial steps with the coaching program, introducing them to available resources, setting clear expectations, and outlining the benefits of the coaching process.Client Queries and Troubleshooting: Address all client concerns or issues related to the coaching program, tools, or services, including curriculum questions, scheduling, or platform technicalities.Regular Check-Ins: Maintain regular communication with clients to check on their progress, gather feedback, and ensure they are benefiting from the coaching.Provide Additional Resources: Direct clients to any additional resources (e.g., guides, templates, webinars) that may help them better implement the lessons learned during coaching.Problem-Solving and Feedback Collection:Coaching Content Issues: If a client encounters issues with the content (e.g., they don't understand a certain concept or tool), the external coordinator would help clarify or escalate the issue for resolution.Address Client Concerns: If a client feels they’re not getting the value they expect or if there are gaps in the coaching process, the external coordinator would act as the liaison between the client and the internal team to find a solution.Support During Workshops/Events:Event Coordination: The external coordinator would assist in sharing event information, registering clients, and be the go to for any questions, concerns, or issues during the event - ensuring quality member support.Customer Experience: Ensure the client experience during these events is smooth and professional, addressing any issues that arise on-site or online.Progress Tracking and Reporting:Monitor Client Success: Track client progress and milestones during the coaching process. Regularly report back to the internal team about any clients struggling with the content or not meeting their goals.Customer Satisfaction: Collect feedback to assess how well the coaching is meeting the clients’ needs and provide suggestions for improvement.Still Interested? Here’s What We’re Looking For:Strong communication and interpersonal skills.Listens to clients with intent to understand, not just to hear.Familiarity with customer relationship management (CRM) software. Proven ability to manage customer expectations effectively.You're a true team player who collaborates effectively and isn't afraid of a little good-natured banter. We believe a strong team enjoys the work and each other's company.Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.Strong organization and time management skills, capable of being meticulously detail-oriented while also adapting seamlessly to changing priorities.Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.You listen patiently and empathetically, but let gossip fall on deaf ears. (And definitely don’t let it leave your lips!)Ability to go with the flow as things change fast and often. You keep a cool head when things shift and adpat quicker than a chameleon on a plaid shirt.Someone with a “go getter” attitude that allows actions to speak louder than words.Benefits (the good stuff!):A lively work environment, with live events, and a dynamic client base.Opportunities for growth and advancement – we love seeing our team members succeed!Health, dental, and vision insuranceRetirement with company matchChristmas club program with company matchCompany-paid life insurance and long-term disabilityShort-term disabilityCritical illness and accident coverageEmployee Assistance ProgramPaid time offPaid holidaysShop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Internal Customer Support Coordinator  

    - Franklin
    Job DescriptionJob DescriptionWho we are:We are Shop Fix Academy! We a... Read More
    Job DescriptionJob DescriptionWho we are:
    We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
    An Internal Customer Support Coordinator primarily works behind the scenes to ensure smooth business operations and the success of the coaching program. They assist and support employees, teams, and departments by helping with internal tools, systems, and processes. Their role focuses on facilitating the efficient delivery of coaching services to auto shop owners, providing support for the coaching team and business operations, rather than interacting with external customers.Key Responsibilities: Employee Support: Provides support to employees by resolving IT issues, managing internal requests, or addressing any internal system concerns.Internal Communications: Acts as a liaison between departments to ensure smooth communication, resolve conflicts, and address concerns related to internal operations.Training & Onboarding: Helps new coaches and assistant coaches understand and use internal systems or resources, including tools for customer service.Process Improvement: Assists in identifying inefficiencies in internal workflows or processes and suggests improvements.Resource Management: Manages internal resources, like help desks or tools, to support company functions.Reporting & Analytics: Analyzes internal data and reports on support trends to improve internal processes and service delivery.Day to Day Responsibilities:Coaching Program Development and Management:Resource Management: Manage the internal resources and tools that the coaching team uses to deliver training. This could include customer relationship management (CRM) software, coaching platforms, webinar tools, and scheduling systems.Internal Communication and Coordination:Internal Liaison: Act as the bridge between the external support team and the coaching team. The internal coordinator communicates with coaches about client issues, content feedback, and improvements needed based on the external team’s reports.Scheduling & Logistics: Manage the scheduling of coaching sessions and track registrations for events.Operational Support:Troubleshooting System Issues: Handle any internal issues related to the systems used for coaching, such as software bugs, user access problems, or scheduling conflicts. They would coordinate with IT or external vendors to resolve technical issues that may impact the coaching experience.Process Improvement: Continuously work to improve internal processes for delivering coaching services more efficiently, such as streamlining onboarding, reducing response times, or automating scheduling and communication.Reporting and Data Analytics:Track Client Metrics: Analyze client engagement and progress data, such as how often clients are attending coaching sessions, whether they’re completing assignments, or if they’re applying what they’ve learned. Share insights with external teams to help improve coaching or customer support strategies.Performance Analytics: Track key performance indicators (KPIs) for the business, such as client retention, satisfaction scores, or workshop attendance. This data can help refine the coaching program and internal processes.Feedback Implementation: Act on feedback from the external team or clients to enhance coaching materials, customer service, or operations. This could mean adjusting the coaching schedule, offering additional support materials, or making operational improvements.Employee/Team Support:Coach Support: Provide internal coaching staff with the support they need to deliver effective coaching to clients. This could involve arranging training for coaches, offering administrative support, and helping them with tools and resources.Team Coordination: Ensure that all internal team members (e.g., coaches, content creators, support staff) are aligned in their approach and that there’s a consistent internal process to meet the needs of external customers (auto shop owners).Still Interested? Here’s What We’re Looking For:Experience with Google Workspace is preferred but not required.Ability to problem-solve and think outside the box.Ability to multi-task and prioritize requests from various departments.You're a true team player who collaborates effectively and isn't afraid of a little good-natured banter. We believe a strong team enjoys the work and each other's company.Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.Strong organization and time management skills, capable of being meticulously detail-oriented while also adapting seamlessly to changing priorities.Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.You listen patiently and empathetically, but let gossip fall on deaf ears. (And definitely don’t let it leave your lips!)Ability to go with the flow as things change fast and often. You keep a cool head when things shift and adpat quicker than a chameleon on a plaid shirt.Someone with a “go getter” attitude that allows actions to speak louder than words.Benefits (the good stuff!):A lively work environment, with live events, and a dynamic client base.Opportunities for growth and advancement – we love seeing our team members succeed!Health, dental, and vision insuranceRetirement with company matchChristmas club program with company matchCompany-paid life insurance and long-term disabilityShort-term disabilityCritical illness and accident coverageEmployee Assistance ProgramPaid time offPaid holidaysShop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Customer Success Manager  

    - Franklin
    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Frankl... Read More
    Job DescriptionJob DescriptionCustomer Success Manager
    Location: Franklin, TN | Type: Hybrid | Department: Customer Success
    Reports To: Director of Customer SuccessAbout HubSyncHubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery—and we’re looking for passionate individuals who want to be part of this journey.About the RoleAs a Customer Success Manager (CSM), you are the primary point of contact for our customers—responsible for delivering an exceptional experience from onboarding through renewal. You’ll guide accounting firms through implementation, drive adoption, identify opportunities for expansion, and help customers realize the full value of HubSync.
    The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You’ll work cross-functionally with Sales, Product, Support, and Engineering to ensure our customers are successful and growing with HubSync.Key ResponsibilitiesExecution – Deliver Speed to ValueOwn the customer journey from onboarding through full platform adoption, ensuring on-time and on-budget delivery.Build strong, trusted relationships with key stakeholders at customer firms.Act as a strategic advisor to drive adoption, satisfaction, and customer ROI.Manage escalations and resolve customer issues using closed-loop feedback processes.Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success.Customer Engagement & Team LeadershipServe as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals.Lead regular touchpoints and executive check-ins to track progress and keep customers aligned and engaged.Identify and proactively mitigate risks to ensure a smooth and successful customer experience.Growth – Drive Strategic ExpansionUnderstand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities.Support account growth through upsell, cross-sell, and increased share of wallet.Collaborate with product teams to identify gaps and co-develop new solutions based on customer feedback.Maintain stakeholder maps and expand key relationships across customer accounts.Reporting & MetricsDevelop and maintain 30/60/90-day customer success plans tied to measurable outcomes.Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS).Drive continuous improvement through data insights and customer feedback.Success MetricsCustomer Outcomes: Adoption, ROI, time to value, 100% renewal rate.Customer Satisfaction: Measured performance at best-in-class levels.Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins.Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting.Experience & Qualifications3+ years of experience in a Customer Success role, with 5+ years in a SaaS environment.Proven track record of managing enterprise accounts and driving customer adoption and satisfaction.Strong project management and problem-solving skills; ability to manage complex implementations.Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships.Familiarity with the software development lifecycle, product ownership, or product management is a plus.Accounting industry experience strongly preferred.Excellent communication, collaboration, and relationship-building skills.Experience in a high-growth or early-stage company environment preferred.Bachelor’s degree (B.A., B.S.) or higher required.What You’ll BringPassion for delivering exceptional customer experiences.A proactive, resourceful, and ownership-driven mindset.Ability to balance strategic thinking with hands-on execution.

    Powered by JazzHR

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    Customer Support Coordinator  

    - Franklin
    Job DescriptionJob DescriptionAre you a friendly, persuasive person? D... Read More
    Job DescriptionJob DescriptionAre you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive following policies and procedures? If so, we believe you may be a great fit for this role!
    Who we are:
    We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
    This person will be working directly with our additional training program, Tech Fix.Roles & Duties:Onboard new clients for Tech Fix, including walking new clients through our websites and showing how to best utilize our servicesOffboard clients, which includes communicating with the team when a client is wanting to term, and setting up a "call back" schedule to try to regain those clients after a period of time has passesContact "at risk" managers and students that are disengaged to offer guidance and support. Proceed with putting these clients in attrition programs in effort to retain themResponsible for running the vendor booth during local conferences. This includes representing the companies and educating potential clients on the services we have to offerAssist the team with light administrative work, such as data entry, during peak timesResponsible for monitoring overall customer satisfaction and user engagement while adjusting operations accordingly based on the program's current needsMonitor the user platform, ensuring the site is operational and up to date in terms of content, layout, scheduled events, and/or classes and coursesReport any platform errors, concerns, or mishaps and report promptly to the proper channelsStill Interested? Here’s What We’re Looking For:2+ years of experience in a similar position.Experience with Google Suite is preferredExperience with various social media platforms (Facebook, Instagram, and others)Must be comfortable with running the booth during conferences, which includes engaging with potential clients and pitching our products to them. Must be a team player. Works well with others. Plays well with others. Silliness may sporadically occur.Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.Strong organization and time management skills- someone who tip toes along the line of detail oriented and goes with the flow.Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.Listen patiently and empathetically, but let gossip fall on deaf ears. Don’t let it leave your lips either.Ability to go with the flow as things change fast and often. Just stay cool.Someone with a “go getter” attitude that allows actions to speak louder than words.Benefits (the good stuff!):A lively work environment, with live events, and a dynamic client base.Opportunities for growth and advancement – we love seeing our team members succeed!Health, dental, and vision insuranceRetirement with company matchChristmas club program with company matchCompany-paid life insurance and long-term disabilityShort-term disabilityCritical illness and accident coverageEmployee Assistance ProgramPaid time offPaid holidaysShop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on p... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k) matchingBonus based on performancePaid time off
    Position Overview

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

    Responsibilities

    Establish customer relationships and follow up with customers, as needed.Use a customer-focused, needs-based review process to educate customers about insurance options.Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As an Agent Team Member, you will receive...

    401KSalary plus commission/bonusPaid time off (vacation and personal/sick days)Growth potential/Opportunity for advancement within my agencyRequirements

    Interest in marketing products and services based on customer needsExcellent communication skills - written, verbal and listeningPeople-orientedDetail orientedProactive in problem solvingAble to learn computer functionsAbility to work in a team environmentIf you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

    This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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    Job DescriptionJob DescriptionBenefits:401(k) matchingOpportunity for... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k) matchingOpportunity for advancementPaid time off
    ROLE DESCRIPTION:
    As Account Representative - State Farm Agent Team Member for Marshall Brown - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

    Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

    RESPONSIBILITIES:
    Provide information about insurance products and services.Assist customers with policy applications and renewals.Handle customer inquiries and provide timely responses.Maintain accurate records of customer interactions.QUALIFICATIONS:
    Communication and interpersonal skills.Detail-oriented and able to multitask.Experience in customer service or sales preferred.


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    Customer Service Rep(04359) - 1100 Armory Drive  

    - Franklin
    Job DescriptionJob DescriptionJob DescriptionThe following is consider... Read More
    Job DescriptionJob DescriptionJob Description

    The following is considered minimum expectations in performance while working for Domino’s Pizza:
     Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
     Being in perfect image according to standard
     Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
     All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
     No one is allowed to clear pizzas before it is ready to place in the oven
     Drivers must have $1 in coin change on every delivery
     Drivers must say “Let me get your change” on every order NO EXCEPTION
     No one is allowed to carry more than $20 while on the clock including personal money
     No one is allowed to have a pocket knife or any weapon while working
     Driver vehicles are to be neat and clean and in positive image while working
     Drivers are not to be routed early or checked in early from delivery
     Pizza makers must wash hands prior to making products
     Only proper procedure for products is allowed
     Every driver must have done Safe Delivery CBT
     Every order is to be repeated for accuracy and name and address confirmed
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    Customer Service Rep (02008) - 7352 W Rawson Ave  

    - Franklin
    Job DescriptionJob DescriptionJob DescriptionCSRABOUT THE JOBYou got g... Read More
    Job DescriptionJob DescriptionJob Description

    CSR

    ABOUT THE JOB

    You got game? You got spring in your step? You want the best job in the world! Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

    We are searching for qualified customer service reps - the people who answer the phone and make pizzas with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

    JOB REQUIREMENTS

    You must be 16 years of age or older.

    General job duties for all store team members

    Operate all equipment.Stock ingredients from delivery area to storage, work area, walk-in cooler.Prepare product.Receive and process telephone orders.Take inventory and complete associated paperwork.Clean equipment and facility approximately daily.

    Training

    Orientation and training provided on the job.

    Communication Skills

    Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the

    phone and in person.

    Essential Functions/Skills

    Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).Must be able to make correct monetary change.Verbal, writing, and telephone skills to take and process orders.Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.Ability to enter orders using a computer keyboard or touch screen.

    WORK CONDITIONS

    Exposure to:

    Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.Cramped quarters including walk-in cooler.

     Hot surfaces/tools from oven up to 500 degrees or higher.Sharp edges and moving mechanical parts.

    SENSING

    Talking and hearing on telephone.Near and mid-range vision for most in-store tasks.

     Depth perception.Ability to differentiate between hot and cold surfaces.

    TEMPERAMENTS

    The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

    PHYSICAL REQUIREMENTS including, but not limited to the following:

    Standing

    Most tasks are performed from a standing position.

    Walking

    For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

    Sitting

    Paperwork is normally completed in an office at a desk or table

    Lifting

    Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

     Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases are usually lifted from floor and stacked onto shelves up to 72 high.

    Carrying

    Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

    Pushing

    To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.Trays may also be pulled.

    Climbing

    Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

    Stooping/Bending

    Forward bending at the waist is necessary at the pizza assembly station.Toe room is present, but workers are unable to flex their knees while standing at this station.Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.Forward bending is also present at the front counter and when stocking ingredients.

    CROUCHING/SQUATTING

    Performed occasionally to stock shelves and to clean low areas.

    Additional Information

    Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

     

     

     

     

     

    MACHINES, TOOLS, EQUIPMENT, WORK AIDS

     

     

     

     

     

     

     

     

    Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

     

     

     

     

     

     

     

     

    ADVANCEMENT

     

     

     

     

     

     

     

     

    Many of our team memb

     

     

     

     



     To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.

     Trays may also be pulled.

     

     

     

     

     

    Climbing

     

     

     

     

     

     

     

     

    Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

     

     

     

     

     

     

     

     

    Stooping/Bending

     

     

     

     

     

     

     

     



     Forward bending at the waist is necessary at the pizza assembly station.

     Toe room is present, but workers are unable to flex their knees while standing at this station.

     Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

     Forward bending is also present at the front counter and when stocking ingredients.

     

     

     

     

     

     

     

     

     

    CROUCHING/SQUATTING

     

     

     

     

     

     

     

     

    Performed occasionally to stock shelves and to clean low areas.

     

     

     

     

     

     

     

     

    Reaching

     

     

     

     

     

     

     

     



     Reaching is performed continuously; up, down and forward.

     Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

     Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

     Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

     

     

     

     

     

     

     

     

     

    HAND TASKS

     

     

     

     

     

     

     

     



     Eye-hand coordination is essential. Use of hands is continuous during the day.

     Frequently activities require use of one or both hands.

     Shaping pizza dough requires frequent and forceful use of forearms and wrists.

     Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

     Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

     ers began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

     



     

    SUMMARY STATEMENT



     

    We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!



     

     

     

     

     

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    Customer Service Rep(03092) - 209 E. Central Street  

    - Franklin
    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBYou got game... Read More
    Job DescriptionJob DescriptionJob Description

    ABOUT THE JOB


    You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.


    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.


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    Customer Service Rep(07473) - 417 E Main St  

    - Franklin
    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBImagine your... Read More
    Job DescriptionJob DescriptionJob Description

    ABOUT THE JOB

    Imagine yourself with a job with
    flexible hours, competitive pay, a fun environment, did we mention
    flexible hours? We're already imagining you in that job, right now.
    We're imagining that because right now we're looking for
    Customer Service Representatives - the people who answer the phone
    and make pizzas. Want to hear more?

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    Customer Service & Collections Representative  

    - Franklin
    Job DescriptionJob DescriptionCustomer Service & Collections Represent... Read More
    Job DescriptionJob Description

    Customer Service & Collections Representative

    Join our fast-paced team at Terminix Service Inc in Franklin, NC, where your people skills and drive make a real impact. We're looking for energetic professionals who thrive in a high-volume call environment and love helping customers while driving sales and results.

    Enjoy a competitive pay structure, starting at $17 per hour, plus commission, as you contribute to our customer-centric mission. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, continued training offered from Day 1 with your orientation and training at corporate office in Columbia for 1 week, hotel provided, meal allowance provided, and gas mileage - per diem. Embrace the chance to thrive in a professional atmosphere that values integrity while making an impact on customer satisfaction. Join us and be a vital part of our dedicated team!

    about Terminix service inc

    Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. Headquartered in Columbia, SC., we provide exceptional Commercial and Residential Pest Control Services from 57 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

    What You'll Do:

    Handle a high volume of inbound and outbound calls with professionalism and urgencyEngage with customers to resolve account issues, collect payments, and offer solutionsDrive sales through strong product knowledge and persuasive communicationMaintain accurate records and follow up to ensure customer satisfaction

    What We're Looking For:

    Strong communication and negotiation skillsExperience in sales, collections, and / or customer service preferredComfortable working in a fast-paced, goal-driven environmentReliable, positive, and ready to grow with us

    Your next step

    Ready to take the next step in your career? Apply today and let's talk!

    Location:(28734)



    Job Posted by ApplicantPro
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  • G

    Patient Service Representative  

    - Franklin
    Job DescriptionJob DescriptionAt GI Associates we believe in striving... Read More
    Job DescriptionJob DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including:
    No weekends No Holidays PTO & paid anniversary day 7% GI Associates retirement contribution & 401(k) plan Medical, dental & vision insurance Flexible spending plan Short- & long-term disability Basic & supplemental life insurance Position summary:Our Patient Service Representative position has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI. Position Responsibilities:
    Prepares EMR for office hours and procedures as needed Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location Conducts patient education (i.e., Handouts, etc.) Travels to off-site locations Utilizes PMS, EMR, EPIC appropriately and efficiently Maintains a high level of confidentiality Maintains clean and organized workstation and nurses' station during/at completion of office hours Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care Documents patient care accurately, in the proper location in the EMR, and in a timely fashion. Notifies pre-certification department of scheduled procedures Answers and follows up on patient phone calls in a timely fashion Maintains medication closets by stocking medications in an organized and retrievable manner when needed Assists with Patient Walk-ins as needed Assist with CRH Hemorrhoidal banding procedure in the office as needed Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity Maintains a safe work environment Willingness and ability to travel to other GI Associates locations as needed to support operational needsAll other duties as assigned Minimum requirements
    High School Diploma/GED One year of healthcare experience Completion of a Medical Assistant program preferred

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  • P
    Job DescriptionJob DescriptionAt Planet Fitness, we pride ourselves in... Read More
    Job DescriptionJob Description

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

    We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Why Planet Fitness?

    Each of our employees receive:

    Complimentary Black Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older.

    Physical Demands

    Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. Will occasionally encounter cleaning chemicals during shift.

    Pay & Benefits

    Potential of up to three raises per yearGreat career advancement opportunitiesInsurance benefits for full time staff401k benefits based upon eligibility Read Less
  • P
    Job DescriptionJob DescriptionAt Planet Fitness, we pride ourselves in... Read More
    Job DescriptionJob Description

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

    We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Why Planet Fitness?

    Each of our employees receive:

    Complimentary Black Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older.

    Physical Demands

    Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. Will occasionally encounter cleaning chemicals during shift.

    Pay & Benefits

    Potential of up to three raises per yearGreat career advancement opportunitiesInsurance benefits for full time staff401k benefits based upon eligibility Read Less
  • W

    Customer Service | Resolution Specialist  

    - Franklin
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500... Read More
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!


    Wesley Financial Group is hiring for the Customer Service | Resolution Specialist position at a starting salary of $50k + additional earning incentives.


    …you’re likely asking yourself, “What in the world is a Customer Service | Resolution Specialist?!”


    Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!

    What is a Customer Service | Resolution Specialist?

    The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don’t have experience canceling timeshares? We don’t expect you to.


    The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.


    The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.


    New Employees Receive:

    A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.

    A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.

    A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.

    An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.

    9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.

    Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.

    A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.

    Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.


    Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.

    Requirements:

    Ability to be flexible and adaptable

    Strong organizational skills and attention to detail

    Ability to utilize strong problem solving skills to address client needs/challenges

    Outcome-oriented/Results-focused

    Ability to work hard and efficiently, jumping in and helping wherever necessary.

    Ability to hold yourself accountable for doing what’s right, even when nobody's watching

    2+ years of providing impeccable customer service and account management

    Energized by change, and adaptable to an ever-changing industry

    Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office


    Responsibilities

    Actively work with clients, setting clear expectations throughout the timeshare termination process

    Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination

    Respond to all emails, calls and chatters in a timely manner

    Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread

    Must retain accurate and up to date client records in Salesforce

    Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence

    Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset

    Always strive to do better, celebrate wins, and use failures to grow and improve

    Be the leader for industry updates, trends, and general knowledge.


    Preferred Experience

    Salesforce

    Customer Service

    Google Suite/Microsoft Office


    Why Wesley?

    Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.


    We’ve won over 75 business awards since 2020, including:

    2024 - Great Place to Work Certified2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work


    Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.


    Additional PERKS for being a Wesley Employee:

    Leadership training and advancement opportunities

    Robust employee recognition programs

    Ability to participate in company-wide community outreach programs

    Fun engaging company-wide events and activities

    Outstanding work/life balance

    Spirited and passionate team environment with members who display core values of teamwork and integrity

    9 Paid Holidays + 2 Floating Holidays

    Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge


    Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.


    Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. Read Less
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    Customer Service - Self Storage Manager  

    - Franklin
    Job DescriptionJob DescriptionCompany DescriptionPublic Storage is the... Read More
    Job DescriptionJob DescriptionCompany Description

    Public Storage is the self-storage industry leader and we are Hiring Now!

    Earn $14.50 Per Hour

    Our Benefits

    Total Rewards package available to our team:

    We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spendingCompany paid life, accidental death insurance, and exclusive vendor discountsMileage reimbursement is provided when traveling between properties or other work-related tasksOn-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)Our Property Managers have the opportunity to earn performance-based bonuses!Job Description

    Our Property Managers get to work independently at multiple locations; spending time both inside and outsideWe assess customer storage needs and make suggestions, including selling packing and moving suppliesDaily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rentAuditing cash drawers and making bank deposits are part of the daily businessWe help keep our customers current with payments and make reminder and collection calls when required

    Physical Requirements:

    Ability to transport lift/move items weighing up to 35 poundsOur property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.Qualifications

    Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

    Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)



    Additional Information

    More about Us!
    Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

    Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!

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    Customer Service Rep(02391) - 1008 E 2Nd St  

    - Franklin
    Job DescriptionJob DescriptionJob DescriptionWe have an immediate open... Read More
    Job DescriptionJob DescriptionJob Description

    We have an immediate opening for a Customer Service Representative/Shift Leader.

    Must be able to work various shifts per week.

    • Be authorized to work in the United States.

    Wage: To be discussed

    Additional Info

    Minimum Age

    16+ years old

    Additional

    Now Hiring Customer Service Representative/Shift Leader!

    Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment.

    Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers!

    What are you waiting for, apply today!

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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