Job DescriptionJob DescriptionSerotonin Centers is the nation’s premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stack—Zenoti, GHL, email, and Teams—while supporting sales and service excellence.
Role Overview:
The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.
Key Responsibilities:
1) Front Desk Operations & Scheduling
· Stand up, come around desk, and Greet every client warmly and professionally; ensure check-in and check-out processes are smooth and accurate.· Manage appointment scheduling and confirmations in Zenoti; maintain real-time accuracy of calendars.· Answer phones and emails promptly, providing clear and helpful information.
SMART Goal: Respond to 95% of calls/emails within 1 business hour; maintain 100% accuracy in appointment scheduling. New Leads through our CRM must have a speed to lead in under 5 minutes. We care, we deliver!
2) Client Engagement & Service Excellence
· Create a welcoming environment that reflects Serotonin’s brand promise.· Provide guidance on services, memberships, and promotions; answer client questions with confidence.· Ask for client feedback every day via Google, Meta, Yelp, etc.
SMART Goal: Achieve ≥90 client satisfaction score (NPS); capture feedback from ≥80% of new guests.
3) Membership & Retail Support
· Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.· Process payments accurately and reconcile daily transactions.· Track membership renewals and follow up on expiring plans.
SMART Goal: Maintain 100% accuracy in payment processing.
4) Documentation & Compliance
· Maintain accurate client records in Zenoti; ensure all data is audit-ready.· Follow HIPAA and biohazard protocols to protect client privacy and safety.
SMART Goal: Zero compliance violations; 100% completion of documentation with all clients before EOD.
5) Team Collaboration & Daily Huddles
· Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.· Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow.
SMART Goal: ≥95% attendance at huddles; update trackers daily with accurate figures.
6) Marketing & Community Outreach
· Assist with in-center marketing initiatives and event preparation.· Engage with local community through grassroots outreach and open houses.
SMART Goal: Support ≥4 community events per month; ensure 100% of event leads are entered into CRM within 12 hours. All called with 24 hour of event.
Core KPIs & Targets
· Client Satisfaction (NPS): ≥90· Appointment Accuracy: 100%· Response Time: ≤1 hour for calls/emails· Membership Conversion: ≥25% of eligible guests· Compliance & Documentation Accuracy: 100%· Community Engagement: ≥4 events/month
Qualifications
· Strong communication and interpersonal skills; ability to create a welcoming environment.· Experience in front desk or client service roles; consultative sales experience preferred.· Proficiency in Zenoti and general business platforms; comfort with email and Teams.· Excellent multitasking and organizational skills; ability to manage high-volume environments.· Positive attitude, team spirit, and commitment to client satisfaction.
Tech Stack & Tools
· Zenoti — scheduling, POS, documentation.· GHL — CRM and marketing automation.· Email & Teams — communication and coordination.· Center trackers and whiteboard — daily goals and performance metrics.
Safety & Compliance
· HIPAA adherence; secure handling of client information.· Follow all safety protocols for front desk operations and client interactions.
Why Join Serotonin Centers
Join a high-performance team where your role directly impacts client experience and center success. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.
Apply Today
Submit your application to join Serotonin Centers and help clients become their most vibrant selves.
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