Job DescriptionJob DescriptionJob description
Housekeeping Manager - Luxury Hotel Experience Required
We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences.
As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.
Duties to include, but not limited to;
Job Description
Interpret, administer, and promote all departmental policies, procedures, and established standards.
Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily
Communicates with different departments to ensure that Housekeeping services and activities are properly planned.
Coordinates the services and operations of Housekeeping and Laundry with those of other departments.
Focus on day-to-day direction of the department including implementing projects and improvements
Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.
Processes payables in a timely and efficient manner in accordance with policies and procedures.
Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.
All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.
Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
Ensure daily work assignments, payroll, reporting is completed accurately and timely.
Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
Conduct pre-shift meetings
Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms
Make recommendations and follow through on disciplinary action for assigned staff
Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.
Provide exceptional guest service for all requests by responding in a timely manner
Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee
Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards
Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies
Monitor out-of-order, out-of-service, discrepant, and showrooms daily
Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.
Participate in department meetings and quality check inspections
Perform administrative duties not limited to payroll review, inventory, etc.
Complete other reasonably assigned duties & tasks
Be a mentor, guide, trainer and champion for all Housekeeping team members
Requirements
High school diploma or equivalent
Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions
Local candidates only
U.S. Citizenship/Work Authorization required
Five (5) years of supervisory experience
Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations
Be able to lift 50 pounds without restrictions
Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service
Knowledge of operational controls, budgeting, forecasting, and scheduling
Strong oral and written communication skills
Ability to train and develop team members
Excellent organizational skills.
Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor
Working knowledge of Time & Attendance software
Spanish speaking preferred, other languages very helpful
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
Ability to commute/relocate:
New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)
Experience:
Supervising experience: 5 years (Preferred)
Hotel experience: Luxury - 5 years (Preferred)
Microsoft Office: 1 year (Required)
Google Suite
PMS systems: Opera - Knowcross - Alice and InFor
Housekeeping management: 5 years (Preferred)
Work Location: In person
Equal Employment Opportunity employer.
We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.
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