Job DescriptionJob Description
Supply Program Operations Lead Description:We recently expanded beyond our core homes business to launch a new business, Services. Services enhance the guest journey through access to high-quality, professionally vetted and trusted providers. From private chefs and wellness experts to photographers and stylists, our platform is reimagining travel by unlocking unique, service-driven moments for guests.About the role: Services is rapidly growing and looking to unlock high-quality services and tours at scale. We’re hiring a Supply Program Operations Lead to build and run the operating system that turns partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth. You won’t negotiate the deals; you’ll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions. Duties:Own Diagnose & size opportunities. Own the supply KPI tree end-to-end (growth, conversion, CAC, etc)). Identify gaps, size TAM/SAM by partner/geo/segment, and prioritize the highest-impact bets.Build the organic growth system (with Marketing). Stand up always-on, non-paid levers: SEO/content surfaces, community/referrals, partner co-marketing, and lifecycle programs (welcome → activation → quality → reactivation) using CRM/nurture, triggered messaging, and in-product nudges.Design scalable incentives. Create tiered bounties, credits, co-op funds, and performance bonuses that improve activation, quality, and economics; define eligibility rules, abuse protections, and clear payout logic.Launch and scale affiliates. Build an affiliate/creator/connector program (networks + direct) with accurate tracking, transparent dashboards, and compliance—optimize for incremental NAAS, not vanity volume.Translate strategy into plans. Turn priorities into crisp charters with hypotheses, budgets, owners, and timelines; run phased pilots (geo/segment splits), then scale what works with playbooks and SOPs.Instrument, measure, and learn. Own experimentation and attribution (A/B, geo splits, MMM/causal reads). Build self-serve dashboards and weekly readouts; quantify incrementality, LTV/CAC, and payback.Systematize & automate. Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit.Enable cross-functional execution. Align Marketing, Sales/Field, Partnerships, Scaled Ops, Legal/Policy, and Finance on goals, SLAs, and WBR/QBR cadences; publish scorecards by lever/region/partner.Own outcomes. Understand performance deeply, size opportunities, design and implement the plan, measure results, and build it out at scale—closing the loop from insight → action → growth.Success = accelerated growth of the Services business: supply growth, improved quality/conversion, and steadily improving unit economics. Requirements:8+ years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales executionConsulting background (top-tier strategy/ops) with MBA preferred; proven ability to turn strategy into scalable, measurable programs.Advanced SQL (window functions, cohorting, experiment reads) and strong analytics; proficiency with Sheets/Excel and a BI tools like TableauExperience with SMB and B2B sales cyclesTrack record designing incentive/partner tiering, SLAs, attribution models, and WBR/QBR operating cadences.Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels. Compensation:$118 – 131/hr W—2Req ID: 36560996
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