Job Details IT Asset Management Specialist (Contract) Location: Heathrow, FL (Hybrid- 4 days in-office, 1 day remote) Duration: 1/05/2026 to 7/31/2026 Team: IT Engineering About the Role: The IT Asset Management Specialist oversees the full lifecycle of IT hardware and related accessories, ensuring that employees are equipped with reliable and compliant technology. This individual contributor role manages the Asset Depot as the primary point of contact for all IT asset requests and inventory controls, with support from IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering when needed. The specialist ensures assets are deployed efficiently, tracked accurately, and reported consistently to meet business requirements, financial controls, and audit standards. Key Responsibilities: End User Asset Services (Daily Priority) Process ServiceNow tickets for: New hire deployments using available in-stock hardware for Day 1 readiness. Device change requests due to job role updates, requirement changes, or VPapproved requests. Break/fix replacements, minimizing employee downtime. Accessory requests (e.g., monitors, docking stations, keyboards, headsets, mice). Update the CMDB promptly and accurately after fulfillment of each request. Collaborate with IT L1/L2 teams to support imaging, configuration, and troubleshooting as required. Asset Lifecycle Management (Weekly / Monthly Priority) Manage refresh cycles (every 5 years, with 4 years in warranty and 1 year out of warranty). Oversee asset recoveries for terminated employees, refresh returns, and break/fix scenarios. Coordinate asset cleaning, sanitization, repair, redeployment, or retirement/disposal as appropriate. Maintain accuracy of lifecycle data in ServiceNow and related systems. Inventory reconcile inventories regularly. Work with Endpoint Engineering to validate model selections for Mac and Windows devices, accessories, and peripherals. Manage vendor relationships, participate in vendor/asset review meetings, and escalate as needed for delivery or warranty issues. Reporting, Compliance or an equivalent combination of education and relevant experience. Relevant industry certifications such as Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM), or ITIL certification are preferred but not required. Compensation: $35.00 to $40.00 per hour. #36630938
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