Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
Position Summary
We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.
The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.
We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.
Key Responsibilities
Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy ConsultantsTriage patient needs and determine appropriate next steps based on patient questions, concerns, and urgencySchedule, confirm, and manage patient appointments with consultantsCommunicate clearly and compassionately with patients via phone, email, text, or patient portalCollect, organize, and document patient health information accurately and in a timely mannerEnsure required forms, lab results, medical history, and other relevant information are received before consultationsCoordinate communication between patients, pharmacy consultants, providers, and internal team membersAssist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth toolsMaintain confidentiality and follow all applicable privacy and compliance standardsTrack deadlines, follow-ups, and outstanding patient information to ensure timely care coordinationSupport workflow improvements and adapt to new processes, systems, and responsibilities as the organization growsProvide excellent customer service while demonstrating empathy, patience, and professionalismAssist with administrative tasks and special projects as assignedRequired Qualifications
Excellent verbal and written communication skillsStrong compassion, empathy, and a patient-centered mindsetHighly organized with a sharp attention to detailAbility to manage multiple priorities and meet time-sensitive deadlinesAbility to learn new technology quickly and troubleshoot basic patient tech issuesComfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication toolsSolid problem-solving skills and the ability to think critically when triaging patient needsProfessional, reliable, and able to maintain patient confidentialityFlexible and adaptable to changing priorities, workflows, and responsibilitiesAbility to work independently as well as collaboratively with a team
Preferred Qualifications
Ideal Candidate Profile
The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.
Work Environment
This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.Pay
Pay will be based on experience.
