Who We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.
Why Join Us?
Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.
Position Summary
The Front Desk Lead is responsible for leading the daily operations of the front office while creating an exceptional experience for every patient who walks through our doors. This role serves as the frontline leader for Front Desk Receptionists, providing day-to-day coaching, operational oversight, and support to ensure efficient workflows, outstanding customer service, and consistent adherence to organizational standards.
The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment, enjoys developing others, leads with accountability, and is passionate about delivering an exceptional patient experience.
Duties and Responsibilities
Leadership: Provide daily guidance, coaching, and support to Front Desk Receptionists while fostering a positive, accountable, and patient-focused team culture.Operational Oversight: Coordinate daily front office operations to ensure efficient patient flow, excellent customer service, and adherence to organizational standards.Staffing & Scheduling: Prepare weekly schedules and task assignments to maintain appropriate coverage and workflow.Customer Service: Deliver exceptional patient service while serving as the primary point of contact for patient concerns and service recovery.Front Desk Support: Perform Front Desk Receptionist duties as needed to support staffing and operational demands.Team Development: Assist the Clinic Coordinator with onboarding, training, performance coaching, and reinforcing policies and procedures.Financial Accountability: Oversee accurate collection of co-pays, balances, and applicable patient fees in accordance with organizational policy.Workflow Management: Monitor patient flow, communicate delays, and ensure Front Desk work queues, scanning, and administrative tasks are completed timely.Inventory & Organization: Maintain office supply inventory and ensure the front office remains clean, organized, and professional.Collaboration: Serve as the liaison between Front Desk staff, providers, and clinic leadership to promote effective communication and resolve operational concerns.Compliance: Ensure adherence to HIPAA, organizational policies, and Front Desk procedures while promoting accountability and consistency.Other Duties: Perform additional responsibilities as assigned.Education, Experience, Licenses, and Certifications
High school diploma or general education degree (GED) required.Minimum of two (2) years of customer service experience required.Minimum of one (1) year of experience in a medical office or healthcare setting preferred.Previous leadership, team lead, or supervisory experience preferred.Demonstrated ability to coach, mentor, and support team performance while fostering a positive work environment.Strong interpersonal, communication, and conflict resolution skills.Excellent organizational skills with the ability to prioritize competing responsibilities in a fast-paced environment.Proficient in Microsoft Office and electronic health record (EHR) systems.Ability to maintain confidentiality and exercise sound judgment in accordance with HIPAA and organizational policiesOur company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
The Surgical Technologist provides aid in exposure, hemostasis and other intraoperative technical functions that help the surgeon carry out a safe operation with optimal results for the patient. The Surgical Technologist performs these functions during the operation under the direction and supervision of the surgeon and in accordance with center policy and appropriate laws and regulations.
Primary Responsibilities
Able to work in the operating room under the direction and supervision of the surgeon.Scrubs, gowns and gloves without assistance.Can assist members of the Surgical Team with positioning and prepping the patient.Skillfully applies the principles of asepsis, maintains a sterile field and follows all infection control policies and procedures.Has an excellent knowledge of surgical anatomy physiology, and operative technique and works in collaboration with the surgeon.Provides exposure through appropriate use of instruments, retractors, suctioning and sponging techniques.Utilizes appropriate techniques in collaboration with the surgeon to achieve homeostasis. Assists surgeon with placement of drains as surgically indicated.Appropriately handles all specimens during and after procedure.Applies appropriate wound dressings under the direction of the surgeon.Performs other duties and responsibilities as assigned.Maintains familiarity with and abides by the Center’s policies and procedures.Supports and participates in the Center’s quality improvement program.Job Requirements
Education
Graduate of an approved Surgical Technician Program
Certification from accredited CAAHEP or ABHES program
Experience
1 year of Surgical Technician Scrubbing experience: required
Orthopedic experience: preferred
Required Skills, Knowledge, and Abilities
Reads, speaks, and understands the English language.Possesses competence and character consistent with the Center’s mission and objectives.Able to handle, assemble, and troubleshoot procedure instruments.Has at least one year of surgical technician experience.Understands medical terminology. Familiar with the Anatomy and Physiology of the Human Body.Understands aseptic principles.Maintains certification in Basic Cardiac Life Support.Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessWho We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.
Why Join Us?
Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.
Position Summary
The Front Desk Representative is often the first and last impression of Michigan Orthopaedic Surgeons. This role is essential to delivering an exceptional patient experience by welcoming patients, completing accurate registration, verifying insurance and demographic information, collecting patient payments, coordinating follow-up appointments, and supporting efficient clinic operations.
Success in this role requires exceptional customer service, attention to detail, professionalism, and the ability to thrive in a fast-paced healthcare environment while ensuring patients receive a seamless experience from check-in through check-out.
Key Responsibilities
Patient Check-In & Registration
Welcome patients and create a positive, professional first impression.Verify and update patient demographic, insurance, emergency contact, and registration information.Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).Insurance Verification & Financial Responsibilities
Verify insurance information to support accurate registration, billing, and reimbursement.Collect copays, outstanding balances, and other patient payments.Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.Patient Check-Out & Scheduling
Complete the patient check-out process efficiently and accurately.Schedule follow-up appointments according to provider protocols and recommendations.Provide patients with visit documentation, instructions, and other applicable correspondence.Patient Service & Communication
Deliver exceptional customer service to patients, families, and visitors throughout their visit.Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.Perform additional duties that support clinic and departmental operations.What Success Looks Like
Successful Front Desk Representatives:
Deliver an exceptional patient experience during every interaction.Maintain accurate patient registration and insurance information.Complete check-in, check-out, scheduling, and payment collection accurately.Support efficient clinic flow through organization, communication, and teamwork.Demonstrate professionalism, accountability, and a commitment to service excellence.Qualifications
Required
High school diploma or GED.Minimum two (2) years of customer service experience.Strong communication, organizational, and computer skills.Preferred
Minimum one (1) year of experience in a medical office or healthcare setting.Experience with patient registration, insurance verification, scheduling, or Electronic Health Record (EHR) systems.Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessWho We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.
Why Join Us?
Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.
Position Summary
The Front Desk Representative is often the first and last impression of Michigan Orthopaedic Surgeons. This role is essential to delivering an exceptional patient experience by welcoming patients, completing accurate registration, verifying insurance and demographic information, collecting patient payments, coordinating follow-up appointments, and supporting efficient clinic operations.
Success in this role requires exceptional customer service, attention to detail, professionalism, and the ability to thrive in a fast-paced healthcare environment while ensuring patients receive a seamless experience from check-in through check-out.
Key Responsibilities
Patient Check-In & Registration
Welcome patients and create a positive, professional first impression.Verify and update patient demographic, insurance, emergency contact, and registration information.Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).Insurance Verification & Financial Responsibilities
Verify insurance information to support accurate registration, billing, and reimbursement.Collect copays, outstanding balances, and other patient payments.Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.Patient Check-Out & Scheduling
Complete the patient check-out process efficiently and accurately.Schedule follow-up appointments according to provider protocols and recommendations.Provide patients with visit documentation, instructions, and other applicable correspondence.Patient Service & Communication
Deliver exceptional customer service to patients, families, and visitors throughout their visit.Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.Perform additional duties that support clinic and departmental operations.What Success Looks Like
Successful Front Desk Representatives:
Deliver an exceptional patient experience during every interaction.Maintain accurate patient registration and insurance information.Complete check-in, check-out, scheduling, and payment collection accurately.Support efficient clinic flow through organization, communication, and teamwork.Demonstrate professionalism, accountability, and a commitment to service excellence.Qualifications
Required
High school diploma or GED.Minimum two (2) years of customer service experience.Strong communication, organizational, and computer skills.Preferred
Minimum one (1) year of experience in a medical office or healthcare setting.Experience with patient registration, insurance verification, scheduling, or Electronic Health Record (EHR) systems.Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessWho We Are
As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.
Why Join Us?
Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.
Position Summary
The Medical Assistant provides support to the physician, physician extender and the patient for patient care services. Collaborates with physicians, physician extender and all other clinical staff to optimize a positive patient experience, improve efficiency and work flow. The Medical Assistant is an advocate on behalf of the practice and the patient with outside healthcare facilities and ancillary agencies involving the patient’s care, required services, durable medical equipment and the patient insurance carrier.
Duties and Responsibilities
Direct patients to examination rooms during clinic days to ensure efficient patient flow.Ensure examination rooms are cleaned and stocked between patients, and thoroughly cleaned and restocked at the end of each day.Collect specimens, sterilize instruments as needed, and remove staples, sutures, and external fixation devices as directed by the physician.Assist the physician with various procedures as required.Interview patients, measure vital signs, weight, and height, and accurately record this information in patient charts.Prepare treatment rooms for patient examinations.Clean and sterilize medical instruments.Draw injections, administer treatments, and perform routine laboratory tests.Enter patient and office data into computer systems to maintain accurate records.Apply and remove casts, splints, and dressings as ordered by the physician. Prepare and fit orthopedic bracing devices and durable medical equipment (DME).Instruct patients on the care and management of casts, splints, dressings, and DME.Monitor and respond to patient messages effectively.Provide support on the clinical phone line for all patient-related clinical inquiriesPerform other tasks as assigned to support the smooth operation of the clinic.Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Who We Are
As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.
Why Join Us?
Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.
Position Summary
The Accounts Receivable (A/R) Specialist is responsible for managing the collection of outstanding patient and insurance balances, submitting claim corrections and appeals as necessary, and maintaining accurate, up-to-date accounts receivable records. This role serves as a key point of contact for patients, clinic staff, and insurance carriers by addressing billing inquiries and resolving concerns through phone and online communication. The A/R Specialist plays an integral role in supporting the organization's financial stability by ensuring timely reimbursement, maximizing reimbursement through reduced accounts receivable aging, and delivering exceptional customer service to patients.
Duties and Responsibilities
Monitor and manage accounts receivable work queues and aging reports to resolve outstanding insurance and patient balances.Follow up on unpaid, denied, and underpaid claims via phone calls, payer portals, and written correspondence.Investigate and resolve claim denials, payment discrepancies, coordination of benefits issues, registration errors, coding issues, authorization-related denials and other reimbursement barriers in a timely and efficient manner.Submit corrected claims, appeals, reconsiderations, and supporting documentation to insurance carriers.Identify and escalate problem accounts or denial trends to leadership.Communicate professionally with insurance companies, patients, and internal staff to resolve outstanding accounts.Assist patients with billing inquiries and provide clear explanations regarding insurance processing, balances, and financial responsibility.Maintain detailed documentation of collection efforts, account activity, and claim follow-up actions.Meet productivity, quality, and collection targets set by the Revenue Cycle Manager.Ensure compliance with HIPAA regulations and internal policies regarding patient information and billing practices.All other duties as directed by MOS Leadership.Education, Experience, Licenses, and Certifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field preferred.Two years of accounts receivable experience in a medical practice setting preferred; experience with professional medical claims in an orthopedic or specialty practice strongly preferred.Working knowledge of commercial, government, and liability insurance payers and reimbursement methodologies.Demonstrated experience in claims denial management, including denial analysis, appeals preparation and submission, and insurance follow-up.Proficient knowledge of medical coding and billing concepts, including CPT, ICD-10-CM, and HCPCS coding systems.Ability to accurately interpret and analyze Explanation of Benefits (EOBs), Explanation of Payments (EOPs), and Electronic Remittance Advices (ERAs).Strong understanding of Coordination of Benefits (COB), out-of-pocket maximums, deductibles, coinsurance, copayments, and other patient financial responsibility components.Proven experience interacting directly with patients and delivering exceptional customer service in a professional healthcare environment.Strong analytical, organizational, and problem-solving skills with attention to detail and accuracy.Proficiency in electronic medical record (EMR) and practice management systems preferred.Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessWho We Are
As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.
Why Join Us?
Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.
Position Summary:
The Patient Collections Specialist (PCS) serves as the primary contact for patients and staff from our high-volume clinics. The PCS manages a high daily volume of inbound patient calls and electronic contacts, efficiently explains complex billing inquiries, negotiates patient payment arrangements, and resolves account disputes. The ideal candidate maintains a customer-first approach while adhering to MOS Collection Policy.
Primary Responsibilities:
Manage a high volume of daily inbound/outbound calls and electronic inquiries, maintaining a high level of customer satisfaction.Communicate with patients regarding financial responsibility, and explain copays, coinsurance, deductibles, and EOBs.Establish patient payment plans per practice policy.Accurately process patient payments and pre-payments.Document calls and actions in the billing system, meeting established data entry standards.Process delinquent accounts and coordinate with collections agency.Other Responsibilities:
Assist Conduct simple claim follow-up related to address corrections, invalid insurance and updated coordination of benefits.Triage billing issues and patient questions regarding referrals, authorizations, and insurance information.Contact insurance companies via phone or online portals to verify eligibility and benefits.Assist with additional billing and collection duties as needed.Qualifications:
Minimum of 2-3 years in a medical office, billing, or a high-volume medical call center. Orthopedic experience strongly preferred. Demonstrated ability to manage high call volumes (50+ calls/day) in a fast-paced environment while maintaining high patient satisfaction. Exceptional active listening, de-escalation, and negotiation skills. Strong ability to handle sensitive financial conversations. Detail-oriented with the ability to prioritize independently.Strong understanding of EOBs, copays, coinsurance, deductibles, and denial codes.Microsoft Office proficiency. Prior experience using Athena billing system preferred.
Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessWho We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.
Why Join Us?
Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.
Position Summary
The Lead Medical Assistant plays a pivotal role in the coordination and oversight of all Medical Assistants within designated location(s). This position is responsible for ensuring that the Medical Assistant team is well-equipped, trained, and adheres to the highest standards of patient care and professionalism. The role involves leading by example, monitoring clinic workflows, and maintaining a high level of cleanliness and efficiency in clinical areas.
Duties and Responsibilities
In collaboration with Clinic Coordinator, provides oversight and guidance for all Medical Assistants within designated location(s).Coordinate and ensure that the medical assistant team has the resources, tools and training needed to successfully perform their daily duties.Assist new hires through the onboarding and training program, including assisting in interviews, conducting shadow sessions, and performance evaluation of new hires in collaboration with the Clinic Coordinator and trainer.Completes and maintains weekly schedule assignments and task assignments for the Medical Assistant department within that location.In collaboration with the Clinical Coordinator monitor and maintain clinic workflows to ensure performance standards are met, including offering support for providers.Demonstrate exemplary level of cleanliness and professionalism to clinical areas and team according to MOS standards.Operate as person of contact for addressing clinical patient conflicts and concerns and escalates to management as needed.Monitor clinic workflows and inform patients of potential delays.Adhere to organizational policy and procedures with particular attention to standards of conduct and confidentiality as it aligns with HIPAA.Provide support for Medical Assistant team when staffing needs require performing duties of Medical Assistant members including general clinical and administrative tasks.Monitors all provider staff buckets to ensure the completion of patient cases in a timely manner.Audits the Medical Assistant department to verify all tasks within a patient encounter are completed with thorough documentation.Assists and completes authorizations for specialty medication and delegates tasks to Medical Assistant team members.Function as medical assistant team liaison to maintain effective working relationships among patients, providers, and other department staff members. Assist in problems that arise among team members including escalation of provider concerns.Any other duties as assigned.Education, Experience, Licenses, and Certifications
High school diploma or general education degree (GED).Minimum 2 years’ experience as a Medical Assistant.The ideal candidate would have completed a certified/registered medical assistant programOur company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessWho We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.
Why Join Us?
Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.
Position Summary
The Front Desk Representative is often the first and last impression of Michigan Orthopaedic Surgeons. This role is essential to delivering an exceptional patient experience by welcoming patients, completing accurate registration, verifying insurance and demographic information, collecting patient payments, coordinating follow-up appointments, and supporting efficient clinic operations.
Success in this role requires exceptional customer service, attention to detail, professionalism, and the ability to thrive in a fast-paced healthcare environment while ensuring patients receive a seamless experience from check-in through check-out.
Key Responsibilities
Patient Check-In & Registration
Welcome patients and create a positive, professional first impression.Verify and update patient demographic, insurance, emergency contact, and registration information.Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).Insurance Verification & Financial Responsibilities
Verify insurance information to support accurate registration, billing, and reimbursement.Collect copays, outstanding balances, and other patient payments.Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.Patient Check-Out & Scheduling
Complete the patient check-out process efficiently and accurately.Schedule follow-up appointments according to provider protocols and recommendations.Provide patients with visit documentation, instructions, and other applicable correspondence.Patient Service & Communication
Deliver exceptional customer service to patients, families, and visitors throughout their visit.Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.Perform additional duties that support clinic and departmental operations.What Success Looks Like
Successful Front Desk Representatives:
Deliver an exceptional patient experience during every interaction.Maintain accurate patient registration and insurance information.Complete check-in, check-out, scheduling, and payment collection accurately.Support efficient clinic flow through organization, communication, and teamwork.Demonstrate professionalism, accountability, and a commitment to service excellence.Qualifications
Required
High school diploma or GED.Minimum two (2) years of customer service experience.Strong communication, organizational, and computer skills.Preferred
Minimum one (1) year of experience in a medical office or healthcare setting.Experience with patient registration, insurance verification, scheduling, or Electronic Health Record (EHR) systems.Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
Read LessCentral Business Office | Southfield, Michigan
Who We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.
Why Join Us?
Interested in orthopaedics? Discover why it's worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan's largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.
Position Summary
The Appointment Coordinator serves as the first point of contact for patients seeking orthopaedic care at Michigan Orthopaedic Surgeons. This role is responsible for delivering an exceptional patient experience by coordinating appointments, answering high-volume inbound calls, and ensuring patients are connected with the right provider at the right time.
Success in this role requires excellent communication, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.
Key Responsibilities
Patient Access & Scheduling
Schedule, reschedule, and confirm patient appointments. Coordinate care across multiple providers, specialties, and locations. Maintain provider schedules while maximizing appointment availability. Resolve scheduling conflicts using established scheduling guidelines.Deliver Exceptional Patient Service
Serve as the first point of contact for patients, caregivers, and referring offices. Answer high-volume inbound calls professionally and efficiently. Provide accurate information regarding appointments, office procedures, and next steps. Escalate patient concerns appropriately when needed.Patient Registration & Documentation
Verify patient demographics, insurance, and referral information. Maintain accurate documentation within the Electronic Health Record (EHR). Ensure scheduling accuracy and complete patient registration.Team & Operational Support
Maintain provider scheduling templates. Route messages to clinical teams. Support departmental initiatives and workflow improvements. Follow HIPAA, organizational policies, and quality standards.What Success Looks Like
Successful Appointment Coordinators:
Deliver outstanding customer service on every interaction. Maintain accurate scheduling and documentation. Effectively manage high call volumes. Build positive relationships with patients and care teams. Demonstrate professionalism, accountability, and teamwork.Education, Experience, Licenses & Certifications
High School Diploma or GED.Two years of customer service experience One year of medical office or healthcare call center experience Strong communication, organization, and computer skillsPreferred
Associate degree in Healthcare Administration, Business, or related field.Orthopaedic or specialty medical practice experience.Centralized scheduling experience.Experience using Electronic Health Record (EHR) systems.Patient registration experience and insurance verification experienceWhat We're Looking For
We are looking for someone who is compassionate, dependable, detail-oriented, and committed to delivering an exceptional patient experience. The ideal candidate communicates effectively, thrives in a fast-paced environment, adapts to change, and enjoys working collaboratively as part of a team.
Read Less