Job DescriptionJob DescriptionDescription:Tropical Smoothie Cafe is looking for a Manager for Bowie.This person will manage the day-to-day operations of the store including scheduling, ordering, training, and running the store. The manger will be responsible for organizing catering and running current promotions efficiently and effectively.Salary with quarterly bonuses based on customer satisfaction scores, COGS, and revenue.JOB DESCRIPTION SUMMARYThe Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are completely satisfied with their dining experience. The Manager reports to the Owners.Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service.Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.Responsible for ensuring consistent high quality of food preparation and service.Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.Will uphold all ServSafe guidelines.ServSafe certifiedEstimate food needs, place orders with distributors.Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste.Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.Ensure that proper security procedures are in place to protect employees, guests and company assets.Ensure a safe working and guest environment to reduce the risk of injury and accidents.Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.Investigate and resolve complaints concerning food quality and service.Help Interview hourly employees. Involved in hiring, supervision, development and, when necessary, termination of employees.Conduct orientation, promote the Tropical Smoothie philosophy, and oversee the training of new employees.Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.Requirements:QUALIFICATIONSKnowledge of computers (MS Word, Excel).Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.Must possess a valid drivers license.Must be eligible to work in the United States.Must agree to background, drug test, and credit check.PERSONAL REQUIREMENTSSelf-discipline, initiative, leadership ability and outgoing.Pleasant, polite manner and a neat and clean appearance.Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.Must possess good communication skills for dealing with diverse staff.Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.Ability to determine applicability of experience and qualifications of job applicants.ACCOUNTABILITIESKeeps Owners promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.Performs other duties and responsibilities as required or requested.WORKING CONDITIONSHours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 40-45 hours).Ability to perform all functions at the restaurant level, including catering delivery when needed.Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 50 pounds, and repetitive hand and wrist motion.Work with hot and cold equipment as well as operates phones, computers, fax machines, copiers, and other office equipmentAdditional Info
Minimum Age21+ years oldJob Type: Full-timeSalary: $30,000.00 - $35,000.00 per yearBenefits:401(k) and matchingDental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offVision insuranceBonus opportunities
Job DescriptionJob DescriptionDescription:CAN YOU DELIVER AMAZING?
If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you! We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 800 franchise locations and are still growing. Be a part of something great and join our team today!
As the brand ambassador, the Café Manager is responsible for driving profitability through the P&L, while developing a crew that serves customers with unparalleled hospitality. The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.
SHIFT LEADER ESSENTIAL FUNCTIONSOpen or close the store and run a designated shiftConduct team huddles to ensure all crew members are assigned to their tasks, set goals for the shift and to get the team excited about their dayMake sure the daily cleaning tasks are completed each dayEnsure that the temp log requirements are met dailyEnsure all quadrants of scorecard are metMaintains and exceeds customer expectations to build brand loyalty.Presents a consistent, professional image of the café and crew by maintaining all sanitation, uniform and appearance standards.Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs with the crew members, following appropriate guidelines.Works with Café managers and owners to ensure successful food audits with all entities (Health Department, Ecosure and Tropical Smoothie)
Benefits:401kDental/ Medical InsuranceFlexible ScheduleEmployee DiscountPaid 1 week vacation for full-time employeesOpportunity for Advancement (90% of our Manager’s started internally)Requirements:QUALIFICATIONS/REQUIREMENTSMinimum of 6 months experience in the restaurant or fast-casual field required.Ability to resolve customer issues in the store during the shiftLead crew members on a shift for prep, food, smoothie and general store safety and cleanlinessResolve any employee issues in the store during the shiftEffective verbal and written communication skills.Servsafe® Certification or ANSI approved food safety coursePrince Georges County Food Service Manager license (or ability to obtain one)Job Type: Full-time, Part-Time
Job DescriptionJob DescriptionDescription:CAN YOU DELIVER AMAZING?If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you! We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 800 franchise locations and are still growing. Be a part of something great and join our team today!
As the brand ambassador, the Assistant Café Manager is responsible for leading the day-to-day operations of the store in the absence of the Cafe Manager and to otherwise support the Café Manager in all facets of running the store including driving profitability through the P&L and developing a crew that serves customers with unparalleled hospitality. The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.
CAFÉ ASSISTANT MANAGER ESSENTIAL FUNCTIONSAssist Café manager with the following tasks as assigned:Inventory and Truck Order (Sysco and Produce Alliance)SchedulesRecruiting crew membersTraining crew membersOrientation and onboard trainingRefresher training per café as determined by leadershipMonitors cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.Labor at 22% dailyFood costs at 29% weeklyMaintains and exceeds customer expectations to build brand loyalty.Work with shift leaders and café manager to address guest concernsWork with shift leaders and crew members as needed to address training needsFoodDeliveryCustomer interactionEnsure all quadrants of score card are metPresents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.Assist Café manager to ensure successful food audits with all entities (Health Department, Ecosure and Tropical Smoothie)Brand and health standards in café (uniforms, signage, daily cleaning, temp logs)
Benefits: 401kDental/ Medical InsuranceFlexible ScheduleEmployee DiscountPaid 1 week vacation for full-time employeesOpportunity for Advancement (90% of our Manager’s started internally)Requirements:QUALIFICATIONS/REQUIREMENTSMinimum of 2 years of supervisory/managerial experience in the restaurant or fast-casual field required.Experience recruiting, hiring, training and developing employees.Experience in growing sales and providing excellent customer service.Demonstrated ability to drive operational excellence in both front of the house and back of the house.Experience managing cost of goods, labor, order and inventoryBasic computer skills, including Microsoft Word, Excel and Outlook.Effective verbal and written communication skills.Servsafe® CertificationPrince Georges County Food Service Manager license (or ability to obtain one)Job Type: Full-time
Experience:Restaurant: 2 years (Required)
Job DescriptionJob DescriptionDescription:CAN YOU DELIVER AMAZING?
If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you! We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 800 franchise locations and are still growing. Be a part of something great and join our team today!
CREW MEMBER ESSENTIAL FUNCTIONS
Delivers unparalleled hospitality to each customer.Prepares and assembles food and smoothie ingredients to brand standards.Uses sanitation practices to handle and prepare food.Sets up and monitors food and smoothie workstations.Cleans and organizes kitchen, workstations, dining room, restrooms and other areas in the café.Follows the steps to operate the register, including taking customer orders, accurately handling cash and being responsible for the drawer.Follows all safety and security policies set by the company.
Benefits:401kDental/MedicalEmployee discountpaid 1 week of vacation for full-time employees.flexible scheduleopportunity for advancement (90% of our manager's started internally)
Requirements:Positive attitudeReliable transportationWillingness to learnDependableTeam PlayerAbility to multi-taskAbility to lift up to 50lbsAbility to stand on your feet for long periods of time.Will require base access.
