Job DescriptionJob DescriptionDirectViz Solutions, (DVS) is a large veteran-owned company that delivers cybersecurity services, IT Service Management, and application development to government clients through the knowledge and expertise of our dedicated employees. DVS' four core values are: employee-centric, customer committed, integrity, and accountability.We recognize that our employees are our number one resource. DVS provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs. Begin or grow your career at DirectViz Solutions. Apply Today!We are seeking a highly skilled Deputy Program Manager to work in Alexandria, VA. This is a hybrid position with days in the office on Tuesday, Wednesday and Thursday. Job Summary:The position is the alternate POC for the government. The Deputy Program Manager will be authorized and responsible for the contract requirements in instances where the Program Manager is unavailable. This role involves coordinating with various departments, managing resources, and ensuring successful program and project completion within the given timeframe and budgeted contract agreements.Key Responsibilities: Program Planning: Develop and manage comprehensive Program and project plans, including timelines, milestones, and resource allocation and other day-to-day activities for site.Stakeholder Management: Engage with named stakeholders to define Program scope, objectives, and deliverables. Maintain regular communications to update on Program progress and address any issues as needed.Risk Management: Identify potential risks throughout Program and resource teams to develop mitigation strategies to ensure program success.Team Leadership: Lead and motivate program team and leads, fostering a collaborative and productive work environment.Performance Tracking: Monitor project performance using appropriate tools and techniques. Report on progress, any challenges, and solutions in daily, weekly, or monthly meetings.Budget Management: Oversee Program contract budgets, ensuring financial resources are used efficiently and effectively.Continuous Improvement: Implement best practices using ITIL and ITSM processes and other continuous improvement initiatives to enhance project and program delivery and outcomes.Other Desired Attributes:Budget Management: Oversee Program contract budgets, ensuring financial resources are used efficiently and effectively.Analytical Thinking: Ability to analyze complex problems and develop effective and timely solutions.Thought Leader: Confident in decision making, respected for their expertise, and offers thoughtful and valuable advice.Adaptability: Flexibility to adapt to changing program/project requirements and environments.Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.Qualifications:Minimum of 7 years of experience of demonstrated experience as a Deputy or Program Manager.Master's degree in an IT related fieldStrong oral and written communication skills.Knowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices.Previous experience supporting and interfacing with senior executive stakeholders.Demonstrated excellence in planning, directing, and managing Service Desk/Help Desk organizations including VIP Team support.Demonstrated successful management and supervision of 50+ employees. Certifications: Project Management Institute (PMI), Project Management Professional (PMP), ITIL Foundations or higher. Physical and Mental Qualifications:Be able to maintain awareness during scheduled working hours.Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)Able to lift up to 15 pounds.Excellent verbal and written communication; good command of the English languageExecute tasks independently and work as a team.Learns and memories routine tasks.Strong organizational, grammar, business correspondence, and self-management skillsCandidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.DVS retains the right to change or assign other duties to this position.DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.Overview: We are seeking a skilled Project Manager to support a 24/7 Technical Operations Center (TOC) responsible for monitoring and maintaining a complex, nationwide IT infrastructure. This is a mission-critical environment that demands real-time responsiveness, technical leadership, and collaboration with multidisciplinary IT teams.Location: Camp Springs, MD Clearance Requirement: Must have a favorably adjudicated background investigation appropriate for the sensitivity level of the role Citizenship Requirement: U.S. Citizenship requiredKey Responsibilities:Manage the full project lifecycle, ensuring high-quality standards in planning, execution, and deliveryLead large-scale IT initiatives, including system upgrades, migrations, and implementation of emerging technologies like AI and automationOversee real-time infrastructure monitoring, incident response, root cause analysis, and proactive issue resolutionCollaborate with internal and external technical teams to ensure operational excellenceProvide executive-level reporting and insights to support strategic decisionsServe as the primary liaison between technical staff and business stakeholdersTrack project milestones to ensure adherence to scope, schedule, and budgetIdentify and mitigate risks, issues, and dependencies across programsQualifications:Bachelor's Degree or 10+ years of IT experienceMinimum 5 years of IT Project Management experienceProject Management Professional (PMP) or equivalent certificationAt least one technical certification preferred (e.g., CCNP, CCIE, MCITP/MCSE, CISSP)Demonstrated experience managing complex IT environments in a fast-paced, high-stakes settingAbility to obtain and maintain a favorable background investigation clearanceU.S. Citizenship is requiredIf you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.Job Overview:We are seeking a highly skilled Mid-Level Project Manager to oversee and manage complex IT and cybersecurity initiatives. The Project Manager will be responsible for developing and executing detailed project plans, coordinating with stakeholders, and ensuring compliance with relevant policies and standards. This role requires strong analytical, leadership, and risk management skills to drive successful project execution.Key Responsibilities:Develop and manage detailed project plans, including scope, timelines, resource allocation, and deliverables.Coordinate with internal and external stakeholders to ensure project goals are aligned.Identify potential risks related to cybersecurity initiatives and develop mitigation strategies.Facilitate meetings, provide clear communication, and track project milestones.Ensure all team members understand and execute their responsibilities effectively.Conduct cybersecurity risk assessments and oversee risk mitigation plans.Ensure compliance with applicable cybersecurity standards, policies, and procedures.Provide regular project status updates to senior leadership, including risk assessments and compliance reports.Maintain comprehensive documentation of project plans, risks, and deliverables.Oversee multiple projects simultaneously, ensuring adherence to technical, contractual, financial, and administrative requirements.Supervise project personnel, assign responsibilities, and ensure successful completion of all assigned tasks.Interface with end users, computer services, and client services to ensure project success.Manage vendor tasks, track vendor deliverables, and ensure project integration.Analyze and provide solutions to project-related challenges, exercising independent judgment and a high level of analytical skill.Qualifications:Certification: PMP or FAC/PPM equivalent required.Education: Bachelor's degree in a related field or equivalent experience.Experience: Minimum 5 years of experience in project management, preferably in IT or cybersecurity.Security Clearance: Active Secret Clearance is required.Preferred Skills:Experience managing cybersecurity or IT infrastructure projects.Strong knowledge of project management methodologies (Agile, Scrum, Waterfall).Ability to work on multiple projects simultaneously and prioritize effectively.Excellent communication and stakeholder management skills.Strong problem-solving and decision-making capabilities.Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.Position Overview:We are seeking a highly skilled Senior Project Manager to lead and oversee technical and administrative personnel across multiple disciplines, including engineering, application programming, and systems development. The Senior Project Manager will be responsible for managing task orders and ensuring that project deliverables are completed on time, within budget, and meet quality standards. This role requires strong leadership, strategic oversight, and the ability to coordinate across multiple stakeholders and teams.Key Responsibilities:Provide technical and personnel management across multiple disciplines.Oversee and manage day-to-day operations of assigned task orders or interdependent projects.Schedule and assign work to subordinates and subcontractors, ensuring compliance with work quality standards and contract/task order requirements.Monitor progress, resolve discrepancies, and implement technical solutions within estimated timeframes and budget constraints.Supervise personnel involved in all aspects of project activity, ensuring successful completion of assigned tasks.Interface with all stakeholders, including end users, IT teams, and client services, to ensure project alignment.Ensure adherence to quality standards and review project deliverables for accuracy and completeness.Manage vendor relationships, track deliverables, and integrate vendor tasks into project execution.Exercise independent judgment and problem-solving skills to address complex technical, administrative, and managerial challenges.Qualifications:Education: Bachelor's degree in a related field (or equivalent experience).Certification: PMP or FAC/PPM equivalent certification required.Experience: Minimum 8 years of related experience, including 4 years in a supervisory role.Active Secret Clearance is required.This position requires a proactive leader who can manage multiple projects simultaneously while maintaining a high standard of performance. If you have the expertise and leadership skills to drive successful project execution, we encourage you to apply.Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.We are seeking a highly skilled Program Manager to work in Washington DC.Job Summary:Responsible for the management, administration, technical correctness, timeliness, the quality of services and products, as well as working closely with the Government staff tasked with oversight of the contract. The Program Manager shall be responsible for the management of contractor staff and coordination of any subcontractors providing support for any Tasks identified. This position has an On-Call requirement. A thorough Program Management Plan (PMP) and an Integrated Master Schedule (IMS) requiring regular updates will serve as the genesis for status and programmatic meetings held between the Government and the Contractor.Key Responsibilities:Provide management, control, planning, and scheduling for projects and services required under this task order.Coordinate work performed and act as the central point of contact (POC) with the Government Program Manager and the Contracting Officer Representative (COR)Provide management with strategic guidance and insights necessary for directing the contractors supporting this task order.Analyze new and complex projected related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solutions components.Provide management, control, planning, and scheduling for projects and services required.Provide management with strategic guidance and insights necessary for directing the contractors supporting this task order.Analyze new and complex projected related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solutions components.Provide applications systems analysis and programming activities for a government site, facility or multiple locationsPrepare long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.Provide senior technical expertise to the contractor staffLeverage appropriate program resources to meet the needs of the Division.Provides oversight of all aspects of field and/or task-level project performance (i.e., technical, contractual, administrative, financial). Will probably work on multiple projects simultaneously.Supervises personnel involved in all aspects of project activity, organizes and assigns responsibilities to subordinates, oversees the successful completion of all assigned tasks, and maintains customer contacts to ensure conformity to all contractual obligations.Interfaces with all areas affected by the project including end users, computer services, and client services.Recommends action to direct the analysis and solutions of problems.Exercises independent judgment, as well as a high-level of analytical skill, in solving non-routine technical, administrative, and managerial problems.Ensure the accurate application and management of Information Technology (IT) processes and customer service requirements.Essential functional responsibilities include but are not limited to; Ensure all project activities are completed on schedule; Facilitate interaction and coordination across teams (e.g., IT Infrastructure, Cybersecurity, Operations); Independently flags risks, troubleshoot and resolve them before they turn into issues wherever possible and escalating when not possible; Track team utilization; and anticipate new resource needs or capacity shortfalls. Document complex procedures and troubleshooting procedures related to systems/networks software and hardware.Lead the day-to-day operational contractor support for classified server, storage or network infrastructures.Provide supervision and direction as needed to operational contractor support staff, to include technical direction.Act as subject matter expert for operational IT requirements and represents the team in meetings with federal and other contract staff.Responsible for requirements gathering and regular or Ad hoc report generation.Perform day-to-day activities required to manage and lead the support of incident management related to IT failures of end user hardware, which includes queue management, helpdesk ticket assignments and project management.Troubleshoot complex issues and provide incident resolution for all related incidents requiring escalated support or subject matter enterprise within end user hardware and software, to include end user equipment, local and network printers, hard drive, and removable media encryption.Enhance ITIL Framework and Processes.Provide support with aligning customer demands and business needs with the information technology service management offerings to enhance efficiency, improve productivity, and increase value.Organize involvement integration of programmatic, technical, systems engineering, business, and personnel elements of project, including Define requirements, concepts of operation, and architectures; Tailor and applying program management and systems engineering processes; Lead and defend technical and programmatic decisions; Develop, manage, and defend cost and schedule.Ensures adherence to quality standards and reviews project deliverables.Required Qualifications:Bachelor of Science, degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline10 years of related experience, 4 years of which must be in a supervisory roleCISSP, ITIL and Project Management Professional (PMP) certifiedActive Top Secret with eligibility to obtain Sensitive Compartmented Information Facility ClearanceIf you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.We are seeking an experienced Program Manager (PM) to work on-site in Kearneysville, West Virginia. This position will oversee IT operations critical to mission success and operational readiness. This role will provide leadership and direction for contractor personnel across multiple domestic and international locations, including Alaska, Hawaii, and the Middle East. The PM will serve as the primary point of contact between the contractor and the client, ensuring continuous and efficient IT support in accordance with all applicable regulations and safety standards.Key Responsibilities:Serve as the senior on-site liaison between the client and the Contractor, ensuring seamless communication and operational alignment.Lead all aspects of contract performance, including meeting operational targets and objectives.Manage and oversee the work of all Contractor employees under this contract, ensuring compliance with established rules, regulations, and safety practices.Act as the primary point of contact for the Contracting Officer (KO) and Contracting Officer's Representative (COR).Provide the names of designated alternates in the absence of the PM to KO/COR.Handle all local human resource actions, including recruitment, retention, and performance management of Contractor personnel.Ensure the delivery of Tier 3 application help desk support services to meet performance standards.Provide periodic briefings and performance updates to management, promptly escalating issues requiring intervention.Develop and oversee the long-term direction of product support functions to enhance operational efficiency.Required Qualifications:Education: Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, a minimum of 15 years of call center management experience will be accepted.A minimum of 10 years of supervisory, leadership, and management experience.Direct hands-on computer experience in a Tier 3 application help desk support environment.Proven track record of successfully managing complex IT operations and support teams.Strong background in Information Technology/Service Management frameworks and methodologies, including:ITIL (Information Technology Infrastructure Library)CMM (Capability Maturity Model)ISO (International Organization for Standardization)HDI (Help Desk Institute)AGILE methodologiesPreferred Skills:Strong interpersonal and communication skills with the ability to engage with senior officials.Exceptional problem-solving abilities and the capacity to manage multiple priorities under tight deadlines.Experience in providing IT support for government agencies or military operations.Ability to work effectively in geographically dispersed and multicultural environments.Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.We are seeking a highly skilled Deputy Project Manager (DPjM) to oversee the day-to-day operations of a 3-Tier IT Product Help Desk supporting the Product Support Service Desk (PSSD) in Kearneysville, WV. The PSSD supports over 60 enterprise applications and business systems, providing user application support, account management, system reviews, testing, and business application training.The ideal candidate will possess a strong background in IT help desk management, workforce planning, data analysis, and continuous improvement practices.Key Responsibilities:Manage the day-to-day operations of the application help desk support team.Schedule personnel and ensure appropriate staffing levels to meet performance objectives.Develop and implement measurement criteria for operational performance on a daily, weekly, monthly, quarterly, and annual basis.Analyze statistical data to optimize staffing models and help desk systems, ensuring efficient service delivery.Oversee the operation of on-site resources, including the Automatic Call Distribution (ACD) system and statistical data management within the PSSD database.Provide continuous improvement recommendations for enhancing product support service desk operations.Ensure all help desk activities align with Information Technology/Service Management frameworks and methodologies, such as ITIL, CMM, ISO, HDI, and AGILE.Collaborate with stakeholders to meet operational goals and maintain high levels of customer satisfaction.Required Qualifications:Associate's Degree in Business, Information Technology, or a related field. Substitution: A minimum of 10 years of call center management experience may be considered in lieu of a degree.Minimum 5 years of experience with:Private Branch Exchange (PBX) systemsAutomatic Call Distribution (ACD) systemsOther application help desk support technologiesStrong background in IT Service Management frameworks (e.g., ITIL, CMM, ISO, HDI, AGILE).Proven expertise in managing large-scale call center operations, including workforce optimization and performance analytics.Preferred Qualifications:Certifications: ITIL Foundation, HDI Support Center Manager, or equivalent certifications.Experience supporting government agencies, especially the U.S. Coast Guard or similar federal environments.Strong interpersonal and communication skills with the ability to lead cross-functional teams.Ability to present continuous improvement strategies backed by data-driven insights.If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!We are seeking a highly skilled and experienced Program Manager. This critical leadership position involves managing large-scale efforts at the BPA/IDIQ level, ensuring the successful execution of task orders, and maintaining strong client relationships. Ideal candidates will have prior extensive experience working in an Enterprise Security Operations Center (ESOC) and managing blanket purchasing agreements (BPA) or IDIQs of similar scope and complexity, with a proven ability to elevate team performance.Key Responsibilities Strategic Planning and ExecutionDevelop and implement strategies for effective BPA execution, ensuring alignment with client objectives.Establish and monitor milestones, timelines, and budgets for task orders.Track performance metrics to meet quality, cost, and schedule goals.Stakeholder Communication and LiaisonServe as the primary point of contact for the client, contracting officers, and stakeholders.Maintain transparent communication and provide regular status updates.Identify and address potential risks, offering mitigation strategies.Task Order ManagementOversee submission, negotiation, and execution of task orders.Ensure compliance with the BPA's scope, terms, and conditions.Monitor deliverables to ensure on-time and within-budget completion.Compliance and Risk ManagementEnsure adherence to federal procurement regulations, including FAR/DFAR.Proactively manage risks related to performance, budget, or compliance.Maintain documentation for audits and oversight.Team Leadership and CoordinationLead and mentor cross-functional teams, including project managers and technical staff.Secure resources and expertise for successful task execution.Foster a collaborative and high-performance work environment.Financial OversightDevelop and manage BPA budgets, including individual task orders.Track expenditures, forecast costs, and handle invoicing processes.Ensure financial performance aligns with contractual requirements.Quality Assurance and Performance MonitoringImplement quality control measures to meet client expectations.Conduct performance reviews and analyze metrics for continuous improvement.Address performance issues effectively.Reporting and DocumentationPrepare detailed reports, including status updates, performance metrics, and financial summaries.Maintain comprehensive records of all BPA activities.
Required QualificationsEducation: Bachelor's degree in business, management, or a related field. Advanced degrees preferred.Extensive experience managing BPAs or IDIQ contracts of similar scale.Extensive experience with Security Operations Centers (SOC) environments (required).Expertise in federal acquisition processes, FAR/DFAR compliance, and project management methodologies.Certifications: PMP, ITIL.Familiarity with government contracting environments and large-scale program management.Experience with proposal development, pricing models, and contract negotiations.
Physical and Mental Qualifications:Be able to maintain awareness during scheduled working hours.Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)Able to lift up to 15 pounds.Excellent verbal and written communication; good command of the English languageExecute tasks independently and work as a team.Learns and memories routine tasks.Strong organizational, grammar, business correspondence, and self-management skillsCandidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.DVS retains the right to change or assign other duties to this position.
DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job DescriptionJob DescriptionDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!Location: RemoteJob Summary: We are seeking a highly skilled Lead Project/Program Manager with expertise in IT security and compliance to oversee and maintain security documentation and procedures across multiple systems. This role involves working closely with Information System Security Officers (ISSOs) to manage risk, ensure regulatory compliance, and protect sensitive information, including Personally Identifiable Information (PII).Key Responsibilities:Security Documentation Management: Create, update, and maintain security documents such as privacy assessments and system security plans, ensuring all systems adhere to government standards.Security Control Assessments (SCAs): Oversee and conduct annual SCAs for approximately 63 systems, testing one-third of security controls each year. Lead the resolution of any identified issues and facilitate comprehensive assessments for new systems.Incident Response Operations: Operate the Computer Security Incident Response Capability (CSIRC) on a 24/7 basis. Manage training for analysts and handle security incidents involving PII.Cyberthreat Dashboard: Build and maintain a Cyberthreat Dashboard to track and report cyber threat activities.Enterprise Security Operations Center (ESOC): Set up and manage security tools for the ESOC, including tools for vulnerability management, to address potential security weaknesses and improve response capabilities.Network Monitoring: Continuously monitor network activities to detect and prevent unauthorized actions.Financial System Security: Ensure the security and compliance of financial systems for the Office of the Chief Financial Officer (OCFO), aligning with accounting standards and accessibility requirements.Application and Database Support: Provide support for various applications and databases, ensuring compliance with relevant standards and policies.Qualifications:Master's degree in Computer Science, Information Management (IM), Information Technology, Engineering, or a related field with a minimum of 8 years of technical experience, including 6 years in senior IT security roles; orBachelor's degree in Computer Science, Information Management (IM), Information Technology, Engineering, or a related field with at least 12 years of relevant experience, including 8 years in senior roles.Certifications: Project Management Professional (PMP) from the Project Management Institute (PMI) - Required Information Technology Infrastructure Library (ITIL) 4 Foundation - DesiredThis position is an exciting opportunity for an experienced IT security professional with project management expertise to play a critical role in enhancing and safeguarding our organization's security infrastructure. Apply today to make a meaningful impact in cybersecurity and operational excellence.Physical and Mental Qualifications:Be able to maintain awareness during scheduled working hours.Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)Able to lift up to 15 pounds.Excellent verbal and written communication; good command of the English languageExecute tasks independently and work as a team.Learns and memories routine tasks.Strong organizational, grammar, business correspondence, and self-management skillsCandidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.DVS retains the right to change or assign other duties to this position.
DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
