Strong staffing Support when it matters most. Technology and tools that streamline patient monitoring and communication to help you work more efficiently. Robust supply chains to keep you fully equipped. Ongoing clinical education to improve your skills. As a Registered Nurse at Del Sol Medical Center, you'll have all the staffing support, technology and resources you need to deliver safe, high-quality care-so you can focus on what you do best.
Job Summary and Qualifications The Patient Safety& Risk Management Coordinator serves as an advocate for patients and/or family members with complaints/ grievance concerns regarding medical care and/or service s provided. The Patient Safety& Risk Management Coordinator documents concerns ,tracks/trends and investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns to maximize patient and family satisfaction. The Patient Safety& Risk Management Coordinator is primarily responsible for reviewing, routing, and escalating VigiLanz incident reports to the appropriate facility stakeholders. The Patient Safety & Risk Management Coordinator also performs a variety of other functions as directed and delegated by the Director of Patient Safety & Risk Management.
What qualifications you will need:
REQUIRED LICENSURE/CERTIFICATIONS
Registered nurse(RN), State of Texas.
REQUIRED EDUCATION/EXPERIENCE
Bachelor's degree in healthcare related field preferred (Nursing, Social Services, Case Management, Counseling, Health Administration, Patient Advocacy, or related field).
PREFERRED EDUCATION, LICENSURE, CERTIFICATION, EXPERIENCE, SKILLS,KNOWLEDGEAND ABILITIES
Experience in healthcare setting preferred.
3-yearswork experience within a hospital/healthcare organization or customer service related field.
SKILLS, KNOWLEDGE, AND ABILITIES
Ability to make decisions in accordance with established policy, exercise interpretative judgment. Extensive exposure to highly confidential issues. Frequent phone and face-to-face contact with patients/families. Professional telephone etiquette, guest relations, and ability to deal calmly with physician and patient/family complaints/grievances. This position has the following minimal requirements:
Knowledge of complaint and grievance resolution process
Knowledge of general management principles
Knowledge of organizational policies, procedures, and systems
Ability to work in a fast paced, high stress environment
Ability to work as a team member
Ability to prioritize and meet deadlines
Strong interpersonal, communication, and organizational skills
High level of proficiency with MS Office products including Outlook, Word, Excel, and PowerPoint
Benefits
Del Sol Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location
Del Sol Medical Center is a full service, acute-care hospital in east El Paso, Texas. We have a Level II trauma designation. This facility has 300+ patient beds. Our range of services include emergency care, cardiac care, women's services, Level III NICU, rehabilitation, a bariatric clinic , and a Minimally Invasive Surgery Center. Del Sol Medical Center is part of Las Palmas Del Sol Healthcare. We are a leading healthcare provider for El Paso and the surrounding region that is part of HCA Healthcare.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing."
Sammie Mosier, DHA, MA, BSN, NE-BC
Senior Vice President and Chief Nursing Executive, HCA Healthcare
If growth and continued learning is important to you, we encourage you to apply for our Registered Nurse Patient Safety Risk Coordinator opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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