Category: Other
Overview

Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA’s 11,000 teammates operate more than 260 surgical facilities that serve over 1 million patients per year. For more information on SCA, visit www.scasurgery.com.



Why join SCA? Consider the following fantastic benefits…
Positive work culture
Career growth opportunities
Comprehensive medical, vision and dental insurance – eligible on Day 1 of employment
Paid time off plus 8 paid holidays
Maternity/paternity/adoption benefits
Employer-paid life and short- and long-term disability insurance
Excellent 401(k) Plan
Responsibilities
Greet and communicate with patients and visitors within the facility
Answer incoming calls to the facility
Register patients and verify identity, demographics, financial and insurance information
Communicates with other business office and clinical departments
Open mail and distribute
Accept and record patient cost share payments
Prepare and reconcile daily deposits
Maintain clean and tidy lobby area
Verify vendor and visitor sign in
Patient chart preparation
Qualifications
High school diploma or equivalent
Bilingual preferred
Two years previous medical clerical experience
Basic knowledge of Medical Terminology
Basic computer skills and familiarity with medical software
Strong communication skills







PI202752408

Description:


Who We Are:

Notre Dame Health Care Center, deeply rooted in the heritage the Sisters of Notre Dame de Namur, is committed to the physical, spiritual, and emotional care of our residents. Located off the shores of Lake Quinsigamond within the woods of the Worcester Land Trust, we seek candidates committed to providing high quality and compassionate care to our residents within our assisted living facility.

**Please note the hours for this position are Saturdays 4:00pm-8:00pm; and Sundays 12:00pm-4:00pm.**

Excellent Benefits:

Competitive salaries,

Best staffing ratios in nursing care,

Hero Pay (temporary) for direct care employees,

Tuition Reimbursement and Educational Scholarships,

Employee $$ Loans,

Affordable Medical, Dental, and Vision Insurance,

Retirement Plan with a company match

Paid LTD and Life Insurance

Job Responsibilities:

• Be a resource for residents and families with questions/issues.

•Ensure residents, visitors, and guests are greeted in person and on the phone with a positive, professional and friendly manner.

•Responsible for the daily open and close of the office. Ensure reception area is neat and clean, conference rooms are in order, and doors are locked each evening.

•Answer all incoming telephone calls and directs the caller to the appropriate individual. Provide callers with information such as company address, directions, fax numbers, and website.

•Assist with clerical duties such as photocopying, faxing, and collating.

•Greet and direct all visitors to the facility.

•Coordinate facility virtual fax system. Forward all incoming faxes to appropriate parties.

•Maintain conference room schedules for corporate office.

•Receive, sort, and forward all incoming mail. Stamp and prepare all outgoing mail.

•Coordinate the pick-up and delivery of express mail services.

•Distribute checks to employees and clients. Ensure all checks are properly signed out.

•Process the daily deposit for accounts receivable. Ensure rent, transportation fees, donations and funds for individual programs and functions are credited to the correct cost centers.

•Manage the ordering, receiving, stocking, and distribution of office supplies through Staples.

•Assist with meeting set-ups, preparation and transcription.

•Update office directory on an ongoing basis.

•Work with campus nurses and managers to follow emergency protocol/procedures for resident emergencies.

• Maintain key assignment log for employees, apartments and common areas.

• Maintain front desk daily sheets for incoming and outgoing residents.

• Assist with various administrative tasks as requested.
Requirements:
• General knowledge of Front Desk Receptionist procedures

• Friendly and outgoing with ability to connect with a diverse group of people

• Extremely efficient, organized and resourceful

• Strong attention to detail

• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members

• Have knowledge of computer operations and proficiency in the use of basic word processing, data entry, and automated records

• Front Desk Receptionist or office management experience a plus

Weekend and Holiday availability required

** additional Per Diem shifts may available in our Assisted Living and Long Term Care Facilities.

PM17

PI202389964

Kessler Dental Associates is proud that our focus on patients has driven a positive patient experience, best-in-class employee and dentist retention and satisfaction, as well as substantial growth in our practices.





This is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well-trained and highly motivated. If you enjoy working in a clinically focused, patient-centric, fully digital dental office then we encourage you to apply today.

Overview

We are looking for a motivated, resourceful, customer-driven Front Office Dental Receptionist to join our team. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.

Schedule: M/T 8:30 – 7:00, W 8:30 – 5:00; TH 8:30 – 3:00, F 8:30 – 3:00 (those are the practice hours, but flexible)

Duties/Responsibilities
Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly
Schedule and confirm patient appointments to maximize the provider schedules
Present treatment plans and financial responsibilities effectively to patients
Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances
Maintain a positive and professional image, both individually and within the workspace
Consistently meet the expectations and responsibilities of the Practice Leader and practice needs
Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization
Other assigned duties and responsibilities per management
Required Skills/Abilities:
Dental office experience preferred
Dentrix experience is strongly preferred
Excellent oral and written communication skills
Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures
Facility with Microsoft Office and dental practice management software
Positively contribute to a respectful and collaborative working environment with coworkers
Facilitate patient comfort, care and satisfaction consistently
Willingness to advance skills through continuing education opportunities
Present to work during scheduled shifts
Education and Experience
High School Degree
Prior front desk experience in a medical or dental office
People management or staff/ project coordination experience
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of standing and bending
Must be able to lift

The Receptionist is responsible for greeting clients, seeing to client needs, maintaining the front office area, and front office paperwork. This position includes receiving calls to the front desk and transferring calls to appropriate parties within the agency.

Qualifications / Essential Duties and Responsibilities:
Ensure that all clients and guests are greeted in a professional and inclusive manner.
Direct clients to the proper waiting area and notify the therapist of the client’s arrival.
Copy medical insurance cards.
Facilitate the in-person client payment process.
Ensure all telephone calls are answered in a timely and professional manner.
Navigate client profile and client schedule in Credible Electronic Health Record (EHR).
Maintain front office cleanliness, plant watering, and coffee station.
Ensure all legal and departmental document scanning is done daily.
Facilitate all will calls, faxes, medical records sign out, and mail follow-up.
Printer upkeep and stamp machine maintenance.
Ensure all case closure letters are ready to be mailed daily.
Ensure that intake packets are printed and ready for mailing/dispersing to clients.
Facilitate crisis protocol for clients in need of urgent services.
Escalate issues with unruly clients to the Support Services Supervisor.
Other duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.
Education and/or Experience:

Required:
High school diploma or GED
Two years of office experience
Preferred:
One year in clinical or behavioral health office experience
EHR experience
Physical Demands:
Frequently on feet to assist clients and maintain front office area.
Regularly sitting to accomplish computer-related check-in tasks.
Regularly listening and communicating with clients over the phone.
Occasionally move or lift up to 50 pounds.
Work Environment: Work is performed indoors in a medical clinic setting. This is a fast-paced work environment. The noise level in the work environment is usually moderate.

COVID-19 considerations: Masks and/or face shield is required and Covid-19 vaccination or qualification for exemptions.

Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status, or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.





PI202819492

General Description of Position:


The receptionist is responsible to check-in patients and providing great customer service at the front of the house.


very specific duty of the receptionist is to be able to differentiate the difference between an emergency and a routine office visit. Since the veterinary reception is the main means of communication between the medical staff and the clients, it is his or her job to communicate to the vet or vet techs any emergencies that walk through the door. Other tasks may involve keeping the waiting area clean and well organized, locking up at the end of the day, calling to confirm appointments and collecting and sending mail. Upon hiring, all new employees will be subject to a 90-day probationary period during which time employment may be terminated as determined by management. All requirements are subject to change by the employer at any time.





Reports to: Receptionist Manager/Hospital Manager





RECEPTIONIST DUTIES:



Provide top-notch customer service.


Being attentive to client and pet needs.


Identify and work compassionately with clients in various emotional states.


Work patiently with distressed, frustrated or disgruntled clients.


Answer and triage phone calls from clients.



Schedule appointments and schedule procedures.


Check-in clients.


Monitor client flow from check-in to discharge.


Monitor schedule and flow.


Client call backs.



Managing record requests between other hospitals and specialty practices.


Fill prescriptions.


Ensure that daily deposits balances and accurate.


Discharge patients.


Client education.



Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.


Process payment transactions.


Maintain proper documentation in the electronic medical record.


Relay appropriate information to/from clients to doctors and/or management.


Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.






WORK ENVIRONMENT:


Small animal hospital, work in front and back of hospital, high level of client interaction. Potential for exposure to zoonotic diseases and possible hazardous materials.





Continuing Education Requirements: None at this time


Exempt or Non-exempt Status: Non-exempt position




Benefits:

Medical

Vision

Dental

401K

Pet Discount





PI201820340

Position summary The Corporate Receptionist provides 5-star customer service to internal and external customers over email, on the phone, and in person. The primary customer base includes callers, visitors, community members, vendor partners, and Amazon employees. Receptionists provide assistance with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction. Location: Seattle area (Offices In South Lake Union, Queen Anne & South Seattle) Schedule: Monday through Friday, 7:30AM 4:00PM and 9:30AM 6:00PM (must have open availability to work both shifts as assigned) Wage: $20.00 per hour Benefits: Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance Generous Paid Time Off benefits Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays Retirement 401(K) with a company match Employment Assistance Program (EAP) including six free therapy sessions per year Gym & Fitness Reimbursement Program Student Loan Repayment Program Check out the entire list of benefits Northwest Center has to offer here: Key responsibilities / Essential Functions Operational Excellence Facilitate the opening and/or closing of service locations throughout the Seattle Region. Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations. Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times Ensure program service level agreements and operation standards are exceeded Work collaboratively across the organization with different job levels and departments. Work collaboratively with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners. Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities. Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered. Distribute confidential assets for Amazon employees and/or vendor partners and update associated tracking logs. Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards Customer Experience Welcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information. Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customers go to solutions provider. Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space. Issue loaner badges according to the specified operating procedures, as requested. Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests. Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary. Be knowledgeable of local places to eat and other landmarks to visit within the Puget Sound Region, and offer information to guest/Amazon employees as requested. Banana stand addendum Always arrive to the banana stand and ready to work at scheduled time in provided Banista uniform. Assist with daily set-up and/or tear down of stand and ensuring all banana stand related items are placed in appropriate locations. Select work appropriate music to play during operating hours. Unload bananas from boxes into banana stand crates while separating bananas into individual pieces. Remove plastic or other material from the banana bunches. Keep the banana stand crates full and plentiful for the duration of operating hours. Sort any bruised or damaged bananas out and place them in the compost bin. Ensure the banana stand is organized and clean at all times. Monitor the compost bin and facilitate emptying when full. Greet and engage each and every visitor to the stand in a friendly, warm, professional and courteous manner. Banistas are required to provide a 5-star impression at all times. Track daily metrics on distribution, compost, carry-over cases, and additional areas as specified by leadership and/or Amazon Global Real Estate and Facilities (GREF). Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention. Learn FAQs and banana facts to share with visitors. Decorate the stand for holidays and/or special events with approved designs. Communicate issues needing supervisor attention immediately, i.E. unexpected media on scene, banana supply shortage, etc. Ability to follow structured timelines and accommodate unexpected requests Needed experience & requirements Education High School Diploma or GED required, Associates degree preferred Experience Required Experience 1+ year customer service, call center, or administrative support experience Preferred Experience 2+ years customer service, call center or administrative support experience Demonstrable Skills Commitment to Northwest Centers mission of inclusion and ability to successfully work in a diverse environment. Excellent customer service skills and the ability to quickly and successfully prioritize tasks. Ability to practice a high level of confidentiality Conducts self in a professional and friendly manner at all times. Strong communication skills and ability to effectively deescalate situations. Strong conflict resolution, critical thinking, and problem solving skills. Ability to understand, interpret and follow Amazons Policies and Procedures. Manages confidentiality without exception Maintain good judgment in fast-paced, high-stress environments Detailed oriented & thorough, with ability to see the big picture Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals. Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace. Attention to detail and accuracy Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations. Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change. Working Conditions & Physical demands Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds. May need to carry supplies to other buildings. It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required. Must be able to stand and/or sit outdoors in all weather conditions above 45 degrees Fahrenheit (up to 8 hours per work day). Must be able to lift bananas and stack boxes up to 50 lbs. Ability to read, write, communicate and comprehend the English language Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses). Ability to identify and understand the speech of another person (with or without a personal auditory hearing device). Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moments notice and occasional evening This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit. About Northwest Center When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a " For-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways. As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Centers businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability. Northwest Centers mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org. At Northwest Center, we do not just accept diversity and inclusion we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans status. IND123 PI203214189

Position summary

The Corporate Receptionist provides 5-star customer service to internal and external customers over email, on the phone, and in person. The primary customer base includes callers, visitors, community members, vendor partners, and Amazon employees. Receptionists provide assistance with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction.


Location: Seattle area (Offices In South Lake Union, Queen Anne & South Seattle)

Schedule: Monday through Friday, 7:30AM 4:00PM and 9:30AM - 6:00PM (must have open availability to work both shifts as assigned)

Wage: $20.00 per hour

Benefits:
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
Generous Paid Time Off benefits
Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays
Retirement 401(K) with a company match
Employment Assistance Program (EAP) including six free therapy sessions per year
Gym & Fitness Reimbursement Program
Student Loan Repayment Program
Check out the entire list of benefits Northwest Center has to offer here:


Key responsibilities / Essential Functions

Operational Excellence
Facilitate the opening and/or closing of service locations throughout the Seattle Region.
Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.
Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
Ensure program service level agreements and operation standards are exceeded
Work collaboratively across the organization with different job levels and departments.
Work collaboratively with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.
Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities.
Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered.
Distribute confidential assets for Amazon employees and/or vendor partners and update associated tracking logs.
Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards


Customer Experience
Welcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information. Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customers go to solutions provider.
Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space. Issue loaner badges according to the specified operating procedures, as requested.
Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.
Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary.
Be knowledgeable of local places to eat and other landmarks to visit within the Puget Sound Region, and offer information to guest/Amazon employees as requested.


Banana stand addendum
Always arrive to the banana stand and ready to work at scheduled time in provided Banista uniform.
Assist with daily set-up and/or tear down of stand and ensuring all banana stand related items are placed in appropriate locations.
Select work appropriate music to play during operating hours.
Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
Remove plastic or other material from the banana bunches.
Keep the banana stand crates full and plentiful for the duration of operating hours.
Sort any bruised or damaged bananas out and place them in the compost bin.
Ensure the banana stand is organized and clean at all times.
Monitor the compost bin and facilitate emptying when full.
Greet and engage each and every visitor to the stand in a friendly, warm, professional and courteous manner. Banistas are required to provide a 5-star impression at all times.
Track daily metrics on distribution, compost, carry-over cases, and additional areas as specified by leadership and/or Amazon Global Real Estate and Facilities (GREF).
Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
Learn FAQs and banana facts to share with visitors.
Decorate the stand for holidays and/or special events with approved designs.
Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, banana supply shortage, etc.
Ability to follow structured timelines and accommodate unexpected requests


Needed experience & requirements

Education
High School Diploma or GED required, Associates degree preferred


Experience

Required Experience
1+ year customer service, call center, or administrative support experience
Preferred Experience
2+ years customer service, call center or administrative support experience


Demonstrable Skills
Commitment to Northwest Centers mission of inclusion and ability to successfully work in a diverse environment.
Excellent customer service skills and the ability to quickly and successfully prioritize tasks.
Ability to practice a high level of confidentiality
Conducts self in a professional and friendly manner at all times.
Strong communication skills and ability to effectively deescalate situations.
Strong conflict resolution, critical thinking, and problem solving skills.
Ability to understand, interpret and follow Amazons Policies and Procedures.
Manages confidentiality without exception
Maintain good judgment in fast-paced, high-stress environments
Detailed oriented & thorough, with ability to see the big picture
Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
Attention to detail and accuracy
Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.


Working Conditions & Physical demands
Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
Must be able to stand and/or sit outdoors in all weather conditions above 45 degrees Fahrenheit (up to 8 hours per work day).
Must be able to lift bananas and stack boxes up to 50 lbs.
Ability to read, write, communicate and comprehend the English language
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective

Position summary

The Corporate Receptionist provides 5-star customer service to internal and external customers over email, on the phone, and in person. The primary customer base includes callers, visitors, community members, vendor partners, and Amazon employees. Receptionists provide assistance with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction.


Location: Seattle area (Offices In South Lake Union, Queen Anne & South Seattle)

Schedule: Monday through Friday, 7:30AM 4:00PM and 9:30AM - 6:00PM (must have open availability to work both shifts as assigned)

Wage: $20.00 per hour

Benefits:
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
Generous Paid Time Off benefits
Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays
Retirement 401(K) with a company match
Employment Assistance Program (EAP) including six free therapy sessions per year
Gym & Fitness Reimbursement Program
Student Loan Repayment Program
Check out the entire list of benefits Northwest Center has to offer here:


Key responsibilities / Essential Functions

Operational Excellence
Facilitate the opening and/or closing of service locations throughout the Seattle Region.
Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.
Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
Ensure program service level agreements and operation standards are exceeded
Work collaboratively across the organization with different job levels and departments.
Work collaboratively with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.
Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities.
Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered.
Distribute confidential assets for Amazon employees and/or vendor partners and update associated tracking logs.
Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards


Customer Experience
Welcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information. Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customers go to solutions provider.
Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space. Issue loaner badges according to the specified operating procedures, as requested.
Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.
Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary.
Be knowledgeable of local places to eat and other landmarks to visit within the Puget Sound Region, and offer information to guest/Amazon employees as requested.


Banana stand addendum
Always arrive to the banana stand and ready to work at scheduled time in provided Banista uniform.
Assist with daily set-up and/or tear down of stand and ensuring all banana stand related items are placed in appropriate locations.
Select work appropriate music to play during operating hours.
Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
Remove plastic or other material from the banana bunches.
Keep the banana stand crates full and plentiful for the duration of operating hours.
Sort any bruised or damaged bananas out and place them in the compost bin.
Ensure the banana stand is organized and clean at all times.
Monitor the compost bin and facilitate emptying when full.
Greet and engage each and every visitor to the stand in a friendly, warm, professional and courteous manner. Banistas are required to provide a 5-star impression at all times.
Track daily metrics on distribution, compost, carry-over cases, and additional areas as specified by leadership and/or Amazon Global Real Estate and Facilities (GREF).
Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
Learn FAQs and banana facts to share with visitors.
Decorate the stand for holidays and/or special events with approved designs.
Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, banana supply shortage, etc.
Ability to follow structured timelines and accommodate unexpected requests


Needed experience & requirements

Education
High School Diploma or GED required, Associates degree preferred


Experience

Required Experience
1+ year customer service, call center, or administrative support experience
Preferred Experience
2+ years customer service, call center or administrative support experience


Demonstrable Skills
Commitment to Northwest Centers mission of inclusion and ability to successfully work in a diverse environment.
Excellent customer service skills and the ability to quickly and successfully prioritize tasks.
Ability to practice a high level of confidentiality
Conducts self in a professional and friendly manner at all times.
Strong communication skills and ability to effectively deescalate situations.
Strong conflict resolution, critical thinking, and problem solving skills.
Ability to understand, interpret and follow Amazons Policies and Procedures.
Manages confidentiality without exception
Maintain good judgment in fast-paced, high-stress environments
Detailed oriented & thorough, with ability to see the big picture
Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
Attention to detail and accuracy
Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.


Working Conditions & Physical demands
Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
Must be able to stand and/or sit outdoors in all weather conditions above 45 degrees Fahrenheit (up to 8 hours per work day).
Must be able to lift bananas and stack boxes up to 50 lbs.
Ability to read, write, communicate and comprehend the English language
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective

Description:
Job Title: Medical Receptionist (Part Time)

Reports to: Front Desk Supervisor

Supervises: N/A

Job Summary: The Medical Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering patient information into the data system, answering patients' questions, and arranging referrals to other medical or dental specialists. The successful receptionist will be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Receptionist will perform all duties in a compassionate and timely manner that ensures practice efficiency.



Job Qualifications

Education or Formal Training (Licenses/Certifications):
High school diploma or GED required; for dental responsibilities: dental assistant or x-ray certification preferred.
Must be able to work the following schedule: Monday: 1pm - 8pm , Tues-Thurs: 1pm - 7pm, Friday: 1pm - 5pm


Experience:
One (1) year experience with customer service tasks preferred.
Computer skills and software aptitude required.
Communication and strong compassionate customer service skills required.
Multi-line phone proficiency required.
Insurance coding and medical or dental terminology preferred.
Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.
Language:
Bilingual in any language is highly desired.
Additional Requirements/Licenses/Certifications:
Current personal immunization records, along with any required maintenance.
Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted).
Must be able to use proper grammar (reading, writing and in speech).
Must have reliable transportation.
Travel: Minimal, as required.
Knowledge, Skills, and Abilities:
Ability to display a professional appearance and demeanor.
Ability to follow all MCHC policies, procedures, standards, specifications, guidelines, actively participate and attend employee meetings and complete required training programs in a timely manner.
Ability to promote, work, and act in a manner consistent with the mission of MCHC.
Ability to communicate and collaborate with team members to ensure superior results and team success.
Demonstrable verbal and written communication skills.
Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
Is task and deadline oriented.
Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.


Essential Duties/Responsibilities



DESCRIPTION

Greets and welcomes patients, performs all check-in tasks including verifying income, updating patient information (including updating all forms related to HIPAA, Patient Responsibility, etc.), collecting copays, and guiding patients to the waiting area. May also need to assist patients with the information forms. Responsible for answering phone calls to schedule, reschedule, schedule follow-up appointments, provide reminder calls (includes leaving applicable messages), and manage cancelled appointments. Is responsible for verifying methods of payment and collecting payment as needed.



Responsible for calling insurance companies to verify insurance and determine if patients are required to make co-payments. Makes sure that the insurance information is updated in the chart correctly.



Creates patient case records (e.g., current medications, clinical questions, etc.).



Prepares patients' charts and daily schedules for dental staff (if applicable) and performs general office duties, such as answering phones, photocopying, filing, faxing documents, sending medical and/or dental records, stock office supplies, and keeping the front desk areas clean and organized.



Performs other duties as assigned.



PM20
. Requirements:


PI203048133

Description:

Who We Are:

Notre Dame Health Care Center, deeply rooted in the heritage the Sisters of Notre Dame de Namur, is committed to the physical, spiritual, and emotional care of our residents. Located off the shores of Lake Quinsigamond within the woods of the Worcester Land Trust, we seek candidates committed to providing high quality and compassionate care to our residents within our assisted living facility.




**Please note the hours for this position are Saturdays 4:00pm-8:00pm; and Sundays 12:00pm-4:00pm.**




Excellent Benefits:

Competitive salaries,

Best staffing ratios in nursing care,

Hero Pay (temporary) for direct care employees,

Tuition Reimbursement and Educational Scholarships,

Employee $$ Loans,

Affordable Medical, Dental, and Vision Insurance,

Retirement Plan with a company match

Paid LTD and Life Insurance




Job Responsibilities:

• Be a resource for residents and families with questions/issues.

•Ensure residents, visitors, and guests are greeted in person and on the phone with a positive, professional and friendly manner.

•Responsible for the daily open and close of the office. Ensure reception area is neat and clean, conference rooms are in order, and doors are locked each evening.

•Answer all incoming telephone calls and directs the caller to the appropriate individual. Provide callers with information such as company address, directions, fax numbers, and website.

•Assist with clerical duties such as photocopying, faxing, and collating.

•Greet and direct all visitors to the facility.

•Coordinate facility virtual fax system. Forward all incoming faxes to appropriate parties.

•Maintain conference room schedules for corporate office.

•Receive, sort, and forward all incoming mail. Stamp and prepare all outgoing mail.

•Coordinate the pick-up and delivery of express mail services.

•Distribute checks to employees and clients. Ensure all checks are properly signed out.

•Process the daily deposit for accounts receivable. Ensure rent, transportation fees, donations and funds for individual programs and functions are credited to the correct cost centers.

•Manage the ordering, receiving, stocking, and distribution of office supplies through Staples.

•Assist with meeting set-ups, preparation and transcription.

•Update office directory on an ongoing basis.

•Work with campus nurses and managers to follow emergency protocol/procedures for resident emergencies.

• Maintain key assignment log for employees, apartments and common areas.

• Maintain front desk daily sheets for incoming and outgoing residents.

• Assist with various administrative tasks as requested.



Requirements:
• General knowledge of Front Desk Receptionist procedures

• Friendly and outgoing with ability to connect with a diverse group of people

• Extremely efficient, organized and resourceful

• Strong attention to detail

• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members

• Have knowledge of computer operations and proficiency in the use of basic word processing, data entry, and automated records

• Front Desk Receptionist or office management experience a plus

Weekend and Holiday availability required

** additional Per Diem shifts may available in our Assisted Living and Long Term Care Facilities.




PM17






PI202389377