Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Adheres to all requirements of the FMCNA Compliance Program, and FMS patient care and administrative policies as the clinical leader, has the authority to make daily decisions to ensure continuity of care and patient and staff safety PRINCIPAL DUTIES AND RESPONSIBILITIES: Manages the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing. Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Responsible for supporting and driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Quality Assessment and Improvement (QAI), including use of FMS QAI tools. Oversees facility’s Home Therapies Program if applicable. Accountable for compliance with all applicable federal, state and local laws and regulations. Ensures all FMS Clinical Quality policies and procedures are communicated to and implemented by the facility staff. Maintains integrity of medical records and other FMS administrative and operational records. Complies with all data collections and auditing activities. Maintains facility environmental integrity, including safety. An individual contributor will have significant project/process responsibilities. Program or project responsibility generally within the function. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s). Erroneous decisions or failure to achieve results will add costs and may impact the short-term goals of the organization. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers. Often leading a cooperative effort among members of a project team. Interacts with internal departments and external customers; Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations. PATIENT CARE: Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient. Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime. Accountable for timely completion of patient care assessments and care plans by organizing meetings of the facility’s Interdisciplinary Team to discuss patient care plans and to resolve patient problems. Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility station efficiency. Is aware of and develops a mechanism or process for knowing the specific situation of each patient, including hospitalizations, no- shows, catheter use, and any significant change in patient care status. Plans, coordinates and acts as the liaison for patient care as per the disease management agreement, including initial and ongoing validation of member eligibility. Facilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Communicates changes in patient status regarding clinical, insurance, travel and transportation issues to the disease management company. Maintains current knowledge of disease management software and systems as pertinent. STAFF: Responsible for implementation of FMS staffing, and medical supply models, to provide quality patient care, and makes recommendations. Ensures completion of new hiring orientation and training including mandatory in-services and ICD code training when applicable. Ensures documentation completed for annual in service training, and policy and procedure in service updates. Responsible for all patient care employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives. Provides opportunities for professional growth, and training to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities Responsible for overseeing performance of all licensed personnel, direct patient care staff, reporting indirect patient care personnel as assigned, and when necessary, technical staff. Provides employee education and guidance, and feedback related to performance. Maintains current knowledge regarding FMCNA benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff. Provides written documentation of all disciplinary conferences in accordance with the established personnel policies, and confers with the Director and Human Resources regarding the nature of the disciplinary decisions. Participates in Corporate and Business Unit specific employee recognition and satisfaction programs. Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the facility. Creates and implements a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff in problem solving. PHYSICIANS: Facilitates the application process for physician privileges and compliance with FMS Medical Staff By-Laws. Responsible for strong Director and physician relationships and facilitating staff relationships with physicians. Ensures regular and effective communication with all physicians, through regular meetings with Directors. Schedules and coordinates CQI meetings with physicians. Responsible for the integrity and safety of the facility water system. Must be knowledgeable in the operation of all facility equipment and technology. ADMINISTRATIVE: Responsible for maintaining and updating all FMS manuals. Accountable for completion of the Annual Standing Order Review and ICD coding. Directs information gathering as required supporting billing and collection activities. Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in FMS formularies Participates in the completion and interpretation of the Pl-17 inventory supply use analysis. Reviews and approves facility payroll. Reviews profit and loss statements with Director Responsible for participating in all required Network reporting and on-site state or federal surveys. Participates in the completion of the FMS Administrative Clinical Review. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians Position may require travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for the direct supervision of various levels of staff as designated by region. Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience Graduate of an accredited School of Nursing (RN). 3 years’ supervisory or project/program management experience preferred. Minimum of 12 months experience in clinical nursing is required. Experience in med/surg or ICU/CCU is preferred. Minimum of 6 months chronic or acute dialysis nursing experience is required. Must be available as a full-time employee and provide on-call coverage when necessary. Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making. Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients. Must complete Clinical Manager training modules and ongoing developmental programs within the specified time line. Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans Read Less

PURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Adheres to all requirements of the FMCNA Compliance Program, and FMS patient care and administrative policies as the clinical leader, has the authority to make daily decisions to ensure continuity of care and patient and staff safety PRINCIPAL DUTIES AND RESPONSIBILITIES: Manages the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing. Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters. Technically proficient in the specific department and knowledge of industry practice and business principles. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Has a larger range within the department. Responsible for supporting and driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Quality Assessment and Improvement (QAI), including use of FMS QAI tools. Responsible for addressing and acting on adverse events and action thresholds. Oversees facility’s Home Therapies Program if applicable. Accountable for compliance with all applicable federal, state and local laws and regulations. Ensures all FMS Clinical Quality policies and procedures are communicated to and implemented by the facility staff. Maintains integrity of medical records and other FMS administrative and operational records. Complies with all data collections and auditing activities. Maintains facility environmental integrity, including safety. Experienced leadership required for multi-faceted environment; role primarily focuses on tactical execution. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. An individual contributor will have significant project/process responsibilities. Program or project responsibility generally within the function. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s). Decisions have an impact on work processes and outcomes. Erroneous decisions or failure to achieve results will add costs and may impact the short-term goals of the organization. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers. Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team. Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations. Provides technical guidance. Performs other related duties as assigned. PATIENT CARE: Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient. Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime. Acts as a resource for the patient to address patient concerns and questions. Accountable for timely completion of patient care assessments and care plans by organizing meetings of the facility’s Interdisciplinary Team to discuss patient care plans and to resolve patient problems. Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility station efficiency. Is aware of and develops a mechanism or process for knowing the specific situation of each patient, including hospitalizations, no- shows, catheter use, and any significant change in patient care status. Develops action plans for unexcused and missed treatments in collaboration with the Director. Plans, coordinates and acts as the liaison for patient care as per the disease management agreement, including initial and ongoing validation of member eligibility. Facilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Communicates changes in patient status regarding clinical, insurance, travel and transportation issues to the disease management company. Maintains current knowledge of disease management software and systems as pertinent. STAFF: Responsible for implementation of FMS staffing, and medical supply models, to provide quality patient care, and makes recommendations. Participates in the recruitment and interview process, and decision to hire new personnel. Ensures completion of new hiring orientation and training including mandatory in-services and ICD code training when applicable. Ensures documentation completed for annual in service training, and policy and procedure in service updates. Responsible for all patient care employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives. Provides opportunities for professional growth, and training to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities Responsible for overseeing performance of all licensed personnel, direct patient care staff, reporting indirect patient care personnel as assigned, and when necessary, technical staff. Provides employee education and guidance, and feedback related to performance. Maintains current knowledge regarding FMCNA benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff. Provides counseling for all clinical staff members at regular intervals offering support and encouraging professional growth. Completes timely employee evaluations and establishes annual goals for staff. Provides written documentation of all disciplinary conferences in accordance with the established personnel policies, and confers with the Director and Human Resources regarding the nature of the disciplinary decisions. Participates in Corporate and Business Unit specific employee recognition and satisfaction programs. Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the facility. Creates and implements a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff in problem solving. PHYSICIANS: Facilitates the application process for physician privileges and compliance with FMS Medical Staff By-Laws. Responsible for strong Director and physician relationships and facilitating staff relationships with physicians. Ensures regular and effective communication with all physicians, through regular meetings with Directors. Participates in Governing Body. Schedules and coordinates CQI meetings with physicians. MAINTENANCE/TECHNICAL: Responsible for the integrity and safety of the facility water system. Must be knowledgeable in the operation of all facility equipment and technology. ADMINISTRATIVE: Responsible for maintaining and updating all FMS manuals. Accountable for completion of the Annual Standing Order Review and ICD coding. Checks correspondence whether electronic, paper or voice mail, and responds as appropriate. Directs information gathering as required supporting billing and collection activities. Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in FMS formularies Participates in the completion and interpretation of the Pl-17 inventory supply use analysis. Reviews and approves facility payroll. Reviews profit and loss statements with Director Responsible for participating in all required Network reporting and on-site state or federal surveys. Participates in the completion of the FMS Administrative Clinical Review. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made. Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians Position may require travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for the direct supervision of various levels of staff as designated by region. EDUCATION AND REQUIRED CREDENTIALS: Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience Graduate of an accredited School of Nursing (RN). Current appropriate state licensure. EXPERIENCE AND SKILLS: 6 – 8 years’ related experience or an equivalent combination of education and experience. 3 years’ supervisory or project/program management experience preferred. Minimum of 12 months experience in clinical nursing is required. Experience in med/surg or ICU/CCU is preferred. Minimum of 6 months chronic or acute dialysis nursing experience is required. Must be available as a full-time employee and provide on-call coverage when necessary. Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making. Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients. Must complete Clinical Manager training modules and ongoing developmental programs within the specified time line. Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans Read Less

About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding, essential functions, leading your business, and advanced leadership. As a Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations role. Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits, we take care of our people. Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart. At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today. PRINCIPAL RESPONSIBILITIES AND DUTIES CLINIC OPERATIONS: Manages the operations of the clinic, including costs, processes, staffing, and quality standards. Provides leadership, coaching, and development plans for all direct reports. Partners with internal Human Resources, Quality, and Technical Services departments. Collaborates with or functions as the Home Therapies Program Manager to oversee the facility’s Home Therapies Program. Maintains integrity of medical and operations records and complies with all data collections and auditing activities. Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding. Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review. Responsible for all required network reporting and on-site state or federal surveys. PATIENT CARE: Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient. Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care. Acts as a resource for the patient and family to address concerns and questions. Accountable for timely completion of patient care assessments and care plans. Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments. Plans, coordinates, and validates patient eligibility for treatment. Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues. STAFF: Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings. Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current. Provides support for all clinical staff members at regular intervals and encourages professional growth. Maintains current knowledge regarding company benefits, policies, procedures, and processes. Completes employee evaluations and establishes annual goals. Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed. Manages staff scheduling and payroll. PHYSICIANS: Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws. Responsible for strong physician relationships and ensures regular and effective communication. Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies. EDUCATION AND REQUIRED CREDENTIALS: Bachelor’s Degree or an equivalent combination of education and experience. Graduate of an accredited School of Nursing (RN). Current appropriate state licensure. EXPERIENCE AND SKILLS: Required: 6 years business operations experience in a healthcare facility. 12 months experience in clinical nursing. 6 months chronic or acute dialysis nursing experience. Successfully pass the Ishihara Color Blind Test. Preferred but not required: 3 years supervisory or project/program management experience. Med/surg or ICU/CCU experience. PHYSICAL DEMANDS AND WORKING CONDITIONS: Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians Position may require travel between assigned facilities and various locations within the community and/or travel to regional, business unit, and corporate meetings may be required. The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans Read Less

As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease.  Training and advancement: As a Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations role. We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits, we take care of our people. Our focus on diversity: We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart. At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today. CLINIC OPERATIONS: Manages the operations of the clinic, including costs, processes, staffing, and quality standards. Provides leadership, coaching, and development plans for all direct reports. Partners with internal Human Resources, Quality, and Technical Services departments. Collaborates with or functions as the Home Therapies Program Manager to oversee the facility’s Home Therapies Program. Maintains integrity of medical and operations records and complies with all data collections and auditing activities. Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding. Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review. Responsible for all required network reporting and on-site state or federal surveys. PATIENT CARE: Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient. Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care. Accountable for timely completion of patient care assessments and care plans. Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments. Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues. Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current. Maintains current knowledge regarding company benefits, policies, procedures, and processes. Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed. PHYSICIANS: Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws. Responsible for strong physician relationships and ensures regular and effective communication. Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies. Bachelor’s Degree or an equivalent combination of education and experience. Graduate of an accredited School of Nursing (RN). 6+ years business operations experience in a healthcare facility. ~12 months experience in clinical nursing. ~6 months chronic or acute dialysis nursing experience. ~ 3+ years supervisory or project/program management experience. ~ Med/surg or ICU/CCU experience. Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians Position may require travel between assigned facilities and various locations within the community and/or travel to regional, business unit, and corporate meetings may be required. The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.  Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans Read Less

About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding, essential functions, leading your business, and advanced leadership. As a Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations role. Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits, we take care of our people. Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart. At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today. PRINCIPAL RESPONSIBILITIES AND DUTIES CLINIC OPERATIONS: Manages the operations of the clinic, including costs, processes, staffing, and quality standards. Provides leadership, coaching, and development plans for all direct reports. Partners with internal Human Resources, Quality, and Technical Services departments. Collaborates with or functions as the Home Therapies Program Manager to oversee the facility’s Home Therapies Program. Maintains integrity of medical and operations records and complies with all data collections and auditing activities. Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding. Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review. Responsible for all required network reporting and on-site state or federal surveys. PATIENT CARE: Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient. Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care. Acts as a resource for the patient and family to address concerns and questions. Accountable for timely completion of patient care assessments and care plans. Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments. Plans, coordinates, and validates patient eligibility for treatment. Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues. STAFF: Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings. Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current. Provides support for all clinical staff members at regular intervals and encourages professional growth. Maintains current knowledge regarding company benefits, policies, procedures, and processes. Completes employee evaluations and establishes annual goals. Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed. Manages staff scheduling and payroll. PHYSICIANS: Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws. Responsible for strong physician relationships and ensures regular and effective communication. Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies. EDUCATION AND REQUIRED CREDENTIALS: Bachelor’s Degree or an equivalent combination of education and experience. Graduate of an accredited School of Nursing (RN). Current appropriate state licensure. EXPERIENCE AND SKILLS: Required: 6 years business operations experience in a healthcare facility. 12 months experience in clinical nursing. 6 months chronic or acute dialysis nursing experience. Successfully pass the Ishihara Color Blind Test. Preferred but not required: 3 years supervisory or project/program management experience. Med/surg or ICU/CCU experience. PHYSICAL DEMANDS AND WORKING CONDITIONS: Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians Position may require travel between assigned facilities and various locations within the community and/or travel to regional, business unit, and corporate meetings may be required. The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans Read Less

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply

Job Details

Job Title: Manager, Client Service, Media

Job Location: Hybrid- Boston, Chicago, Norwalk, New York City

About the team:

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

About the role

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Primary Responsibilities: Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks Optimize efficiency of delivery without sacrifice of quality. Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise. Utilize various tools and partners to complete studies from start to finish. Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects. Owns and manages project timelines and quality, collaborating with client teams and across departments. Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients. Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity. Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance. Provides guidance for junior project team members, serving as a go-to for day-to-day questions Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment. Essential Knowledge & Experience 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools) Strong detail-orientation with ability to manage multiple work streams and among multiple teams Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving Exhibits a growth mindset, a can-do attitude, and the ability to take initiative Bachelor's degree in market research/marketing or related social science and analytic disciplines Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs Wellness Program 401k with match Tuition Reimbursement, Commuter benefits Unlimited PTO Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in Chicago is 75 000.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Location

Chicago, N. Green StreetUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

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Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Job DescriptionJob Description

The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification).

All levels of Shift Managers, regardless of their level, are responsible for the following key duties:

Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service.Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses.Responsible for cash register setup and smooth shift transitions during shift changes.Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service.When requested, train new and existing team members in various job stations and operational proceduresComplete all required shift management administrative tasks, including reports, sales readings, and necessary documentation.Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly.Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers.

Additional Responsibilities and Requirements Based on Shift Manager Level

As Shift Managers progress through different levels, they take on additional responsibilities:

Shift Level 1:

Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close).Responsibilities:Runs a minimum of 1 shift on their own per week.Expected Knowledge:Basic understanding of Labor Percentage and its impact on operations.

Shift Level 2:

·         Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week.

·         Responsibilities:

o   Runs shifts independently, including managing team members and ensuring operations are smooth.

o   Take responsibility and complete Inventory Processes and manage stock levels.

o   Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels.

o   Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly.

·         Expected Knowledge:

o   Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric.

o   Experience managing inventory processes and order planning.

Shift Level 3:

Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week.Responsibilities:Runs shift independently with minimal supervision.Completes Inventory processes and Food Orders.Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality.Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality.Expected Knowledge:Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals.Strong inventory management skills.Ability to adjust staffing and inventory based on business needs.

Shift Level 4:

Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays.Responsibilities:Runs shift independently and take on additional leadership and operational responsibilities.Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs.Supports team development and provides mentorship to junior Shift Managers.Oversee full shift operations and contribute to achieving restaurant performance goals.Expected Knowledge:Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability.Strong leadership skills, with the ability to coach and guide team members and other Shift Managers.

Qualifications

To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager:

Core Qualifications (Applicable to All Shift Manager Levels)

Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry.Education and Experience:High School diploma or GED.Must be at least 18 years of age.ServSafe Certification is required.Communication Skills:Strong verbal communication skills, with the ability to listen attentively, understand others’ perspectives, and respond clearly.Capable of influencing others and gaining commitment to maintain high operational standards.Mathematical Ability:Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs.Reasoning Ability:Ability to exercise sound judgment and make decisions based on situational needs and operational goals.Flexibility:Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment.Leadership:Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations.Exhibits a positive and professional appearance, demeanor, and energy at all times.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equipment

Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems.

 Environmental Conditions:

The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes.The employee is subject to both environmental conditions; work activities both inside and outside.The employee is subject to extreme cold temperatures below 32 degrees for periods of time.The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

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Job DescriptionJob DescriptionAsiste en las operaciones de día a día de la tienda.Supervisa, adiestra y evalúa los empleados a su cargo.Responsable por las ganancias, gastos, dinero en efectivo, inventario y compras de la estación o tienda.Analiza resultados, tendencias operacionales y establece planes de acción proveyendo dirección en las áreas de las oportunidades.Mantiene la documentación requerida por la empresa.Responsable por las auditorías y cumplimiento con las regulaciones estatales y federales.Verifica disponibilidad de los productos y localización de la mercancía en la tienda.Establece relaciones con los clientes y la comunidad en que sirve.Responsable de todo lo relacionado al departamento de “Food Service”, ventas, gastos, control de calidad, manejo de alimentos, procedimientos de “Serv Safe”, entre otros.Responsable de auditar y autorizar los registros de asistencia de su equipo de trabajo, así como notificar y completar la documentación requerida para la aprobación de licencias.Responsable de cumplir con todos los procesos relacionados al manejo de combustible, incluyendo pero sin limitarse a: Cumplir con las normas de la Junta de Calidad ambiental / Manejo u control de inventario de gasolina / Asegurarse del buen funcionamiento de equipos / Áreas de seguridad / Survey de precios / Identificar y estar alerta a cualquier cambio o situación que pueda impactar las ventas en su área; entre otros

Qualifications and Skills

Bachillerato en Administración de Empresas o su equivalente en Experiencia, por lo menos 3 años.

Dominio de Programas de Computadoras como Microsoft Office

Habilidad para aprender y trabajar con sistemas de informacion

Dominio en Controles de Inventario

Excelentes Destrezas Interpersonales

Experiencia en Supervision y Liderazgo

Habilidad para trabajar multiples tareas

Beneficios

Salario + Programa de IncentivoEstipendio para gasolinaPlan MédicoSeguro de VidaLicencia de Vacaciones/EnfermedadPrograma de Consumo de AlimentosPrograma de AdiestramientoOportunidades de Crecimiento Read Less

Job DescriptionJob Description

Gates Operations Manager

Department: Guest Services

Reports To: Director of Guest Services

Salary: Salaried (Non-Exempt) Full Time Range:$45,000.00 To $50,000.00 Annually

Must work at least 40 hours per week, 52 weeks per year

Position Summary:

This role leads day to day gate operations and the guest entry experience. The ideal candidate enjoys working with people and brings a confident, upbeat, action oriented, customer service mindset.

Year Round Expectations

These responsibilities apply in both seasons.

Uphold Lakeside’s mission and represent its values to guests and employees at all times while on Lakeside groundsLead with safety, professionalism, and calm decision making during busy and high pressure momentsMaintain strong communication with the Director of Guest Services and cross functional partnersBe available to answer employee questions by phone or two way radio as needed, including after-hours support when operations require itMaintain accurate documentation, procedures, and operational records for continuity year to year

In Season Responsibilities

Focus: daily gate operations, staffing, guest transactions, scanning, cash handling, and event entry needs.

Staffing and supervision

Hire and train the Gate Ambassador Lead who covers in the Gates Operations Manager’s absenceWith the Director of Guest Services, hire and schedule Gate Ambassadors for day, evening, and overnight shiftsSupervise, train, and schedule all Shuttle AmbassadorsMonitor and approve timecards in the ADP system in coordination with the Director of Guest Services

Guest entry operations and technology

Train employees to process guest transactions and use required systemsTrain employees on scanner operation and partner with IT on oversight, troubleshooting, and repair supportOversee the scanning committee including meeting dates, agenda, minutes, distribution, and follow up on processes

Tickets, passes, and access control

Negotiate special event ticket requirements and coordinate gate executionManage distribution of contractor passes, review policy annually, and remove amenities when necessaryOversee Google Docs for the Complimentary Ticket List

Cash and deposit accountability

Manage and protect gate change fundsResponsible for daily deposits of all gate proceeds collectedWork with the Accounting Manager to verify deposit accuracyProvide change to gate booths when needed

Guest materials and booth readiness

Ensure ample supply of printed guest materials for Gate AmbassadorsEnsure booths are stocked at the start and end of shifts

Gate properties

Responsible for care and cleaning of Lakeside gate properties

Retreat Season Responsibilities

Focus: planning, system readiness, policy refresh, training prep, and supporting retreat and off season operations.

Operational planning and readiness

Evaluate in season performance and update procedures, checklists, and training materialsRefresh gate policies annually including contractor passes and complimentary ticket processesCoordinate with IT to confirm scanners, devices, and related systems are ready for next season

Committee and process management

Continue oversight of the scanning committee as needed to improve processes, documentation, and accountability

Facility and equipment care

Support care, cleaning, and upkeep of gate properties and operational spacesFlag maintenance needs early so fixes happen before the next peak season

Cross department support

Assist and support Conference and Events, Advancement, IT, Administration, Programming, or other departments as neededComplete special projects as assigned

Qualifications

Education and Experience

High school diploma requiredPrevious management experience beneficialGuest service experience in a retail type environment preferredComfortable working with the public and supervising employees

Language Skills

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manualsAbility to speak effectively with guests and coworkers

Reasoning Ability

Ability to solve practical problems in situations with limited standardizationAbility to interpret written, oral, diagram, and schedule based instructions

Physical Demands

Regularly required to stand, walk, use hands and fingers, reach, stoop, climb, balanceMust have specific vision, depth perception, and ability to adjust focusMust be able to lift up to 20 poundsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment

Regularly exposed to wet, cold, humid, hot, and very hot conditionsRequired to work outdoorsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Lakeside Chautauqua is an equal opportunity employer.

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Job DescriptionJob Description

AI Signal Research, Inc. (ASRI) is recruiting for the NAWCAD AID effort in Patuxent River, MD.

Education: Master’s degree or a qualifying substitution in an engineering, technical or business discipline. Substitutions - Six (6) years additional relevant work experience or an Associate's degree plus four (4) years additional relevant work experience may be substituted for a Bachelor's degree.

Months/Years of Experience: Of the minimum ten (10) years of experience required, ten (10) years must be in technical management with the U.S. Navy or other DoD programs; three (3) years must be professional experience in Defense and Navy Acquisitions.

Required Qualifications: U.S. Citizen. Must have a DoD security clearance.

Duties: This position acts as overall manager and administrator with respect to contract requirements. The position serves as the primary interface and point of contact with the (COR) on technical program/project and contract administration issues. Plans, directs, or coordinates the operations of the contract. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. Supervises program/project operation by developing engineering, technical and management procedures and controls, planning and directing project execution, monitoring, and reporting progress. The work requires management or acquisition experience and employment of program/project resources and controls, management of the financial and administrative aspects of the program/project.

Comments: Compliance with health mandates as dictated by the contract may be required as a condition of employment.

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Job DescriptionJob Description

To profitably operate the restaurant within the practice and procedures established by Burger King Corporation and the company. This position is responsible for cost control, customer service, restaurant and employee appearance, building sales, maximizing profits and employee development. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following: Responsible for working the front counter to ensure quality service. Checks product quality and communicates with customers and assures availability. Effectively trains and coaches employees to show courtesy and handling of complaints. Conduct meetings with team members and management team for the purpose of planning, training, and reviewing operations/management procedures and policies. Develops and maintains an acceptable level of sales. Utilizes local store marketing. Monitors utilities, supplies, and other cost categories to minimize impact. Analyzes Profits and Loss statements and takes appropriate corrective action. Follows proper procedures and specifications in preparation and serving of food products. Controls restaurant inventory through an established inventory system. Use company approved labor guidelines. Develops and post labor schedules in advance of work week start. Adjusts labor to changes in sale volume. Manages restaurant cash control by making bank deposits daily. Follows the Cash Handling Procedures outlined in the company’s employee handbook. Ensures accidents and incidents are reported to Risk Management in a timely manner. Take necessary action to minimize workers and/or unemployment compensation. Maintains safe work environment. Achieve highest possible rating by the Health Department. Ensures professional restaurant and team image through rigid adherence to restaurant cleanliness, uniforms, and overall is following BKC’s Image standards. Keeps District Manager informed of hiring team members, approval for promotions and changes in employee status. Process payroll accordingly. Maintains applicant tracking as per federal requirements. Conducts performance reviews with management team and team members. Documents in writing, corrective disciplinary action with employees or any incident involving customers. Maintain team member’s personnel files in accordance with federal, state and local law. Posts all Federal and State required posters. Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed. Attends meetings as scheduled by District Manager for the purpose of planning, training and reviewing operations/management procedures and policies. Performs all administrative paperwork as required. 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 
RESOLVE It is critical that the candidate possesses a strong desire to make a positive image in people’s lives to pursue excellence and have a passion for the QSR industry. 
EDUCATION and/or EXPERIENCE High School or GED; some college preferred; Previous restaurant experience desirable. Must be at least 18 years of age. Must be Serv Safe certified. 
COMMUNICATION SKILLS Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner. 
MATHEMATICAL SKILLS Understanding of P & L analysis, Cash Controls, Labor Analysis, Yields and calculating food costs (theoretical vs. actual). 
REASONING ABILITY To be able to solve problems and deal with a variety of complex issues that is common in the QSR business. Must be able to exercise sound judgment in considering course of action. 
FLEXIBILITY Handles day-to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change; ability to work a variety of shifts and times of day. This position requires OPEN availability. 
LEADERSHIP Develops and grows others; solicits and applies customer feedback; improve processes, product and services; Gains support and commitment from others; mobilizes people to act; Uses delegated authority to meet specific responsibilities. 
COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of Order processing systems and basic computer skills. 
COMPENSATION Based on appropriate pay band + commensurate with experience + incentive bonus plan based on performance and profitability of the company operations. 
BACKGROUND CHECK Candidates are required to pass background check and drug test criteria as a condition of promotion or hire to this position unless otherwise prohibited by state law. 
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
EQUIPMENT Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive thru communication systems. 
ENVIRONMENTAL CONDITIONS The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities occur both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.    Read Less

Job DescriptionJob Description

StructSure Projects is currently seeking a Quality Control Manager for our project in JBLM, WA; the ideal candidate will have a minimum of 5 years experience working with the Corp of Engineers and 10 years industry experience.

StructSure Projects has been executing successful healthcare design/build projects since 1994. We strive to uphold our standard of excellence in delivering complex healthcare projects on schedule, on budget and with complete customer satisfaction, and we demonstrate our commitment to these goals by submitting to third party performance reviews on every completed project. More than 20 years later, we continue to expand our client centric, performance driven, healthcare design/build efficiency model. The measured steps in our growth have presented many new exciting opportunities as our clients engage us on larger, more constrained healthcare projects. We are currently seeking a qualified Quality Control Manager to join our team. The ideal candidate will have a minimum of 5 years experience working with the Corp of Engineers.

RESPONSIBILITIES & TASKS:

Compile and complete work plan books, submittals and project close out documentsChair and document weekly QC meetings and provide written minutes as described in project specific contract documentsCoordinate and document the testing and commissioning of building systemsVerify and document that all materials received for the project are in conformance with the approved submittal, are handled and stored appropriately and are acceptable for use in the projectEffectively communicate the standards of care required for each definable feature of work to the various team members in the project through the use preparatory, initial, follow-up and other less formal meetingsSchedule, document the results of, and maintain a log of all code and independent inspections that are requiredParticipate in regularly held meetings involving internal staff and external stake holders, such as Owners, Subcontractors, etc.In coordination with others in Project Management, review shop drawings and submittals for conformance with project drawings, specifications and change directivesMaintain Quality Control and adhere to sequential cycle of the projectEnsure all workers and subcontractors adhere to the safety / infection control policies and protocols on the job sitesASHE / OSHA 30 / CQM / First Aid/CPR certifications required

We are an Equal Opportunity Employer. We are committed to providing equal opportunity in all employment activities without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, pregnancy, marital status or protected veteran status.

Minority/Female/Disability/Veteran.

Job Posted by ApplicantPro
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Job DescriptionJob DescriptionProgram Manager - Offutt AFB, NE - Active SECRET Clearance Required

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Job DescriptionJob Description

Summary/Objective

As a Quality Control Manager, you will be responsible for periodically evaluating programs to ensure that the quality, integrity, and efficiency standards are being set and met by the organization.

Essential Functions

Responsible for overseeing the Quality Control department and supervise staff.Conducts evaluation on various safety, security, quality measures and advises on areas needed for improvementsEvaluates production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other specifications and requirements.Collaborates with the leadership team across production departments and roles to draft acceptable quality standards.Develops and implements quality standard testing and evaluation processes.Facilitates communication amongst the leadership teams.Reviews quality control documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance.Conducts random inspections and quality control checks.Periodically reports status of quality control and operations to executive leadership and, when required, regulatory agencies.Performs other related duties as assigned.

Competencies and Basic Requirements

Excellent verbal and written communication skills with the ability to train staff.Thorough understanding of quality control standards and methodologies.Thorough understanding of manufacturing and production in the industry.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Proficient with Microsoft Office Suite or related software.Bachelor’s degree in Engineering or related industrial, scientific, or business field required; Master’s degree preferred.Eight to 10 years of related experience required with at least five years as a quality engineer or similar role highly preferred.

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. with every other Saturday, 8:30 a.m. to 1:30 p.m. This position must be able to work a flexible schedule that includes occasional evenings/early mornings, weekends and holidays.

Travel

No travel is expected for this position.

As per Executive Order 11246 Section 503, & VEVRAA: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Job DescriptionJob DescriptionAssistant Contract Maintenance Manager/O&M

Assistant Contract Maintenance & Operations Manager (ACMOM)

Location: Camp Pendleton, CA

Lead with Precision. Support the Mission. Grow Your Impact.

FSI is seeking a high-performing, detail-oriented Assistant Contract Maintenance & Operations Manager (ACMOM) to support our mission at Camp Pendleton. This is more than a maintenance leadership role—it's an opportunity to step into a visible, trusted leadership position that blends technical expertise, operational excellence, and people-centered management.

If you thrive in fast-paced environments, anticipate problems before they arise, and take pride in supporting mission-critical healthcare facilities, FSI wants to meet you.

Role Overview

The Assistant Contract Maintenance & Operations Manager (ACMOM) provides on-site leadership and technical support to the Contract Maintenance Manager (CMM), helping oversee 24/7/365 operations and maintenance of a bedded/inpatient healthcare facility. This role ensures compliance, safety, performance standards, and continuity of operations in alignment with the Performance Work Statement (PWS).

Please note: This position is employed by an FSI Prime Subcontractor and is not a direct FSI employee role.What You'll Do

Serve as on-site operational support to the Contract Maintenance Manager (CMM)

Oversee daily corrective and preventive maintenance operations

Supervise contractor personnel and ensure appropriate staffing coverage during both duty and non-duty hours

Assist in planning, coordinating, and executing maintenance activities in compliance with contract requirements

Coordinate subcontractor services, service orders, scheduling, and site access

Champion a strong safety culture, ensuring compliance with all safety and regulatory requirements

Attend meetings and represent FSI in alignment with the PWS and client expectations

Support documentation and data submissions, including invoices, reports, audits, logs, and compliance records

Ensure all personnel are properly trained, qualified, and certified for assigned duties and equipment

What You Bring

U.S. Citizenship and the ability to obtain a NACI (National Agency Check with Inquiries) clearance

Minimum of five (5) years' experience in medical/healthcare (bedded/inpatient) facility operations and maintenance

Experience supervising a diversified workforce supporting 24/7/365 healthcare operations

Strong working knowledge of healthcare regulatory and compliance standards, including:

The Joint Commission (TJC)

NFPA

EPA

OSHA

AAAHC

Performance Work Statement (PWS)

Five (5) years' experience supporting Joint Commission compliance, including:

Environment of Care (EOC)

Life Safety (LS)

Maintenance documentation and work order systems (including DMLSS and supporting testing, certification, and verification records—performed in-house or by subcontractors)

Strong communication, organization, and leadership skills

Valid driver's license with an insurable driving record

Professional Development

Within eight (8) months of reporting on site, the ACMOM will attend the following ASHE-provided courses:

NFPA 101 for Healthcare (3-day course)

NFPA 99 (3-day course)

ASHE Healthcare Construction Certificate (2-day course)

ASHE membership and CHFM certification are highly desirable.

PIf5bfffa83c51-25405-38679013

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Job DescriptionJob DescriptionDescription:

Assistant Community Manager
Reports to: Community Manager
Supervises: No one (or property staff in the Property Manager’s absence)
Wage Status: Hourly (Non exempt, eligible for overtime)

At Bainbridge, we believe the #1 thing we do every day is lease apartments. This position is for the super-organized person who enjoys working with people and helping prospects find their perfect home. As second in command under the Property Manager, this position will be responsible for keeping all resident files up-to-date in OneSite, accounting for rents paid through the resident portal, handling delinquent residents, reviewing and approving the Final Accounting Statements (FAS), and preparing and delivering legal and formal documents. As the Assistant Property Manager, you will also assist with the turnover process with new leases and lease renewals.

Qualifications

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Responsibilities

• Show, lease and move in prospective residents.
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards.
• Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in OneSite.
• Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor.

Requirements:

Education • A High School education or equivalent is required; a college degree is a plus but not a requirement. • Ability to fluently read and write English. • Accurately perform intermediate mathematical functions and use all on-site resident management software functions.

Professional Experience • At least two years of experience in residential property management or a related field is required.

Attendance/Travel • Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested. • Ability to serve on-call, as scheduled or as necessary. • Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state.

Licenses/Equipment • Valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions.

Skills Skills include an excellent ability to manage and motivate others; and effective communication with residents, prospects, co-workers, and vendors.

Other essential skills included but are not limited to: • Excellent communication skills • Strong administrative and organizational skills • Strong time management skills and ability to prioritize wisely • Strong customer service orientation • Good understanding of basic accounting practices • Knowledge of on-site maintenance requirements, including dealing with vendors and contractors • Ability to close a sale • Ability to drive and access to a car • Knowledge of state law as it relates to handling of Security Deposits and other resident-related fees and charges

Computer Skills • Basic computer and Internet knowledge • Intermediate knowledge of MS Word and Excel; proficiency with Outlook • Ability to operate and understand personal computer functions and company-utilized software packages

Learning and Development • Commit to ongoing professional development and career growth

Career Apparel • Must wear career apparel based on defined company standards

The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Job DescriptionJob DescriptionCompany Description

National Vision operates over 50 Vista Opticals located on military exchanges throughout the United States. Exclusively serving military personnel and their families, Vista Optical offers the convenience of on-base shopping with value pricing.

For more details about Vista Optical in select military exchanges, visit MilitaryOptical.com

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Store Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

Achieve and maintain the highest level of customer service.Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).Monitor sales results against budgeted.Ensure all store associates achieve and maintain the highest level of customer service.Investigate and compile competitive information.Provide daily and weekly statistics to District Manager and corporate office.Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.Hire, supervise and train all store associates.Motivate associates to exceed performance standards.Interface and maintain appropriate professional relations with the doctor, other National Vision associates, host store associates and customers. Qualifications

Are you the right fit? – The Suitable Talent

Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to calculate figures and amounts.Ability to define problems, collect data, establish facts and draw valid conclusions.Management experience in optical industry.Proficient computer skills.

Additional Information

We reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. 

Our Benefits Include:

Health & Dental Insurance401k retirement savings with company match and stock purchase planFlex Spending AccountGenerous Paid Time Off & Company HolidaysParental leaveEmployee eyewear discountShort- and Long-Term DisabilityLife InsuranceCollege scholarship programOvertime pay when applicable

Focus on professional growth and long-term career fulfillment:

Training programs: Develop your skills and knowledge with our comprehensive training offerings.Educational Courses: Gain access to courses that support both your personal and professional development.Emphasis on internal promotions and career advancement so you have opportunities to grow with us long-term.

Join us today and see your future clearly!

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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Job DescriptionJob DescriptionCompany Description

National Vision operates over 50 Vista Opticals located on military exchanges throughout the United States. Exclusively serving military personnel and their families, Vista Optical offers the convenience of on-base shopping with value pricing.

For more details about Vista Optical in select military exchanges, visit MilitaryOptical.com

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Store Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

Achieve and maintain the highest level of customer service.Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).Monitor sales results against budgeted.Ensure all store associates achieve and maintain the highest level of customer service.Investigate and compile competitive information.Provide daily and weekly statistics to District Manager and corporate office.Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.Hire, supervise and train all store associates.Motivate associates to exceed performance standards.Interface and maintain appropriate professional relations with the doctor, other National Vision associates, host store associates and customers. Qualifications

Are you the right fit? – The Suitable Talent

Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to calculate figures and amounts.Ability to define problems, collect data, establish facts and draw valid conclusions.Maintain license as required by state.Management experience in retail and/or optical industry.ABO & NCLE Certified.Proficient computer skills.

Additional Information

We reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. 

Our Benefits Include:

Health & Dental Insurance401k retirement savings with company match and stock purchase planFlex Spending AccountGenerous Paid Time Off & Company HolidaysParental leaveEmployee eyewear discountShort- and Long-Term DisabilityLife InsuranceCollege scholarship programOvertime pay when applicable

Focus on professional growth and long-term career fulfillment:

Training programs: Develop your skills and knowledge with our comprehensive training offerings.Educational Courses: Gain access to courses that support both your personal and professional development.Emphasis on internal promotions and career advancement so you have opportunities to grow with us long-term.

Join us today and see your future clearly!

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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Job DescriptionJob DescriptionTUDI Mechanical Systems strives to be the business partner most admired for its people! We have been voted one of Pittsburgh’s Top Workplaces for the past 15 years and named one of the best contractors on the East Coast by Air Conditioning, Heating and Refrigeration News. 

Service Operations Manager

Job Summary:
The Operations Manager plays a critical leadership role within TUDI’s Commercial Service team, driving operational excellence, revenue growth, and an exceptional customer experience. This position is responsible for leading service operations, developing high-performing teams, and ensuring alignment with company goals, safety standards, and best practices.

Responsibilities:Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focusMotivate, coach, and optimize the service team to consistently deliver a superior customer experienceExecute established business plans to meet and exceed revenue goalsConsistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountabilityWork closely and effectively with department managers and cross-functional teams to ensure seamless operations and communicationMaintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staffContinually monitor performance and develop strategy for optimizing service fulfillment and overall customer experienceIdentify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution  Manage strategic relationships with local trade schools to secure access to students and alumniPromote open, collaborative communication across all levels of the organizationReinforce safety standards by continually educating technicians on best practices and field safetySupport employee engagement and job satisfaction through coaching and thorough annual performance evaluationsParticipate in management team meetings to help develop corporate growth strategy and address operational challengesPartner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staffLead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi UniversityOversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadership
Qualifications:5+ years of HVAC industry experienceExperience successfully leading a fast-paced service organizationBachelor’s degree or equivalent experience preferredStrong interpersonal communication skillsAbility to analyze and forecast data to ensure alignment with company goals, objectives and revenue targetsDemonstrated proficiency with tasking and time managementAbility to self-start and motivate a team toward a common goal 

Compensation & Benefits:

Competitive compensation package, including bonus incentive program100% company paid Family health insurance premiumsFlexible Spending Account (FSA) with employer contribution401(k) with company match & profit sharingGenerous vacation policy with paid holidays 

Other Perks:

Ongoing training and developmentOnsite fitness facilityVarious Employee and Family activitiesOpportunities to give back to the Community

Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical, electrical and plumbing service contractor and trusted business partner in our defined market segment.  Our ethics, strategies and business philosophies have led to consistent double-digit growth for the past 15+ years.

 

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