Job DescriptionJob Description
The National Training Coordinator (NTC) is responsible for the design, delivery, and oversight of our national arborist training programs.
Supervisory Responsibilities:
This position has no direct reports.
Essential Functions:
•Coordinate and deliver hands-on skills training across all operating regions with no fixed territory.
•Oversee regional trainers to ensure skill quality and consistency.
•Support the development of Qualified Trainers (QTs) to expand in-house training capabilities.
•Lead training initiatives in core arboricultural categories including: - Chainsaw use & tree felling - Climbing & rigging - Aerial lift / bucket operations & electrical hazard awareness - Advanced arborist techniques and systems
•Collaborate with Corporate Training Group to ensure training content is current and aligned with industry standards.
•Participate in onboarding new employees and coordinate required training programs.
•Represent XKIG at industry events, conferences, and training expos.
•Maintain regular communication with field teams and management to evaluate and improve training delivery.
•Use LMS platforms for accessing and assigning learning modules.
•Travel extensively by air and vehicle; navigate varied terrain and weather conditions while training onsite.
Competencies:
• Knowledge of reporting formats and data entry/tracking systems.
• Skill in being timely and dependable.
• Skill in completing or organizing documentation.
• Skill in data entry with attention to detail.
• Ability to communicate effectively on the telephone.
• Ability to listen and communicate verbally and in writing.
• Ability to work in a high pace environment with a high energy level.
• Ability to multi-task and prioritize.
• Ability to demonstrate emotional control in stressful situations.
•Conflict management, team coordination, and interpersonal skills are essential.
Work Environment:
Field environments include exposure to heat, cold, rain, snow, and rugged terrain. Requires the physical ability to demonstrate arboricultural work techniques in real-world scenarios.
Travel Requirements:
•Ability to travel 50% of the time, often via air, across multiple states and regions.
Required education and experience:
•Minimum 5 years of industry experience with proven field competence.
•Demonstrated expert-level knowledge of arboricultural practices, techniques, and safety standards.
•Exceptional communication and presentation skills; capable of adapting to diverse learning environments.
•Experience in adult education, instructional delivery, and skills assessment.
•Strong working knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, etc.).
•Ability to read and reference written industry standards and materials (e.g., ANSI Z133, ISA Best Practices, TCIA, etc.).
Preferred education and experience:
•ISA Certified (Preferred); must be willing to obtain certification within 6 months of hire if not already certified.
•Bilingual in Spanish is a plus and opens additional deployment options.
•The ideal candidate will have advanced technical expertise in arboriculture, a strong background in adult education, and the leadership skills to serve as a spokesperson, mentor, and quality assurance authority across all regions.
Additional eligibility requirements:
•No other eligibility requirements.
Position requires employee to be able to pass a background check and drug screen as required for this job.
Work authorization requirements:
Must meet I-9 requirements.
Affirmative Action/EEO statement: Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Benefits Offered:
This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.
AI Usage Disclaimer:
As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.
Read Less
