General Liability Litigated Claims Specialist (Construction) At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability Construction team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career. The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Atlanta, GA; Maitland, FL; Addison, TX; Schaumburg, IL; Rocky Hill, CT; Parsippany, NJ. What You Will Do: In this dynamic role, you'll manage and resolve high-exposure, multi-party commercial general liability claims within the construction space. Using your litigation expertise and strategic mindset, you will: Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence. Partner closely with internal and external counsel, underwriters, and risk professionals. Provide clear, timely communication to customers and stakeholders throughout the claim process. Ensure claims are handled in accordance with regulatory standards and company protocols. You'll be empowered to own your claims portfolio while contributing to Zurich's commitment to industry leadership and customer trust. Basic Qualifications: Bachelor's Degree and 3+ years of experience in Claims or Insurance OR Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Commercial General Liability Claims OR Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR High School Diploma or Equivalent with 5+ years of experience in Commercial General Liability Claims AND Must obtain and maintain required adjuster license(s) Knowledge of insurance regulations, markets, and products Proficiency in Microsoft Office Preferred Qualifications: 5+ years of experience handling Commercial General Liability claims 5+ years of experience handling Construction claims Work experience working with a carrier Effective verbal and written communication skills Strong analytical, critical thinking, and problem-solving skills Excellent time management, prioritization, and multi-tasking abilities Experience in team collaboration and building cross-functional relationships Proficiency in explaining complex financial and actuarial concepts Ability to assess the scope and exposure of moderately complex claims Expertise in the reserving process for indemnity and expenses Capability to develop and execute negotiation strategies Skill in identifying nuances in customer and business partner interactions Proficiency in presenting claim resolution information to stakeholders At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $58,700.00 - $96,200.00, with short-term incentive bonus eligibility set at 10%. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
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