Company Detail

Job Openings

• Z

  Solution Engineer  

  Zocks

  full_time - Denver

  Posted: 30/04/2026

  Apply Now

  Job DescriptionJob DescriptionSolution EngineerZocks AIAbout the RoleT... Read More

  Job DescriptionJob DescriptionSolution Engineer

  Zocks AI

  About the Role

  The majority of your time will be spent working directly with our clients: understanding their workflows, earning the trust of their technical and business teams, and guiding them to get maximum value from the Zocks platform.

  You'll need to stay on the cutting edge of what's possible with our software to translate that capability into solutions that work in the real world. You're the bridge between what Zocks can do and what customers actually need.

  You will lead complex enterprise deployments from kickoff through adoption and expansion, drive integrations hands-on, and ensure customers go live fast and see measurable outcomes. You'll operate at the intersection of Product, Engineering, and Customer Success. Turning ambiguity into execution and strategy into shipped results.

  You should love working directly with customers, thrive in fast-moving environments, and get energy from solving hard problems.

  What You'll Do

  Lead multiple concurrent engagements with full accountability for timelines, scope, and outcomes.

  Conduct discovery, qualification, technical demos, and proof of value workshops with prospective customers.

  Architect and execute API integrations across client systems and third-party tools, including proof of concept integrations as needed.

  Maintain customer sandbox environments and establish best practices for working with the product.

  Set and track measurable success metrics (adoption, usage, workflow impact).

  Troubleshoot complex integration issues directly and serve as the senior escalation point for technical blockers.

  Build trust with technical and non-technical stakeholders by deeply understanding customer workflows and speaking their language.

  Win technical evaluations by handling objections, providing solutions or workarounds, and demonstrating clearly why Zocks is the right fit.

  Push customers toward best practices while adapting to real-world constraints and identifying expansion opportunities.

  Advocate for the customer internally by sharing feedback with appropriate teams.

  What We're Looking For

  3+ years in SaaS implementation, solutions engineering, solutions architecture, or technical delivery roles.

  Experience leading complex, multi-stakeholder deployments with Financial Services or other regulated industries.

  Strong API and systems integration experience comfortable reading logs, troubleshooting integrations, and development.

  Builder credibility: you speak the language of engineers and have the presence to earn trust across technical and non technical teams.

  Excellent communication skills equally strong with engineers and executives.

  Highly organized but adaptable, able to juggle competing priorities without losing momentum.

  Deep ownership mindset: you don't wait for problems to solve themselves.

  Bonus Points

  Familiarity with compliance-sensitive or Financial Services workflows.

  Experience with relational databases (PostgreSQL, MySQL).

  Working knowledge of JavaScript or Python.

  Experience integrating with Salesforce, Office 365, virtual meeting platforms, VoIP systems, and BI tools.

  Passion for making powerful technology genuinely useful and impactful for the people using it.

  Why This Role Matters

  Zocks AI is at the forefront of AI-powered transformation in compliance-sensitive industries. You'll shape how customers experience our product, influence roadmap decisions, and directly impact retention and growth.

  If you move fast, think strategically, execute relentlessly, and genuinely enjoy solving complex customer problems, we want to talk.

  Salary: $95,000-115,000

  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  Read Less

  Apply Now
• Z

  Support Specialist  

  Zocks

  full_time - Denver

  Posted: 16/10/2025

  Apply Now

  Job DescriptionJob DescriptionThe deadline to apply to this role is Ap... Read More

  Job DescriptionJob DescriptionThe deadline to apply to this role is April 15th, 2026. Location and Logistics: This is a hybrid role. You must report to our Denver office at least 51% of your working time, and 100% of the time in your first 60 days of employment.  Ability to work one of the following shifts Monday - Friday:7am-4pm MST9am-6pm MST Salary: $70,000-80,000 with a variable bonus based on company performance. Visas: We are unable to sponsor work visas for this role, and you must be authorized to work in the United States. Interview Schedule: 30-minute initial call with our recruiter, and up to three 30-45-minute video or onsite interviews with members of our team, followed by an offer pending references. At least one interview will cover hypothetical support scenarios. The estimated interview time commitment is up to 3 hours. Please note that, due to the nature of our work in the financial services industry, the selected candidate will be subject to background and reference checks as part of the onboarding process.About Zocks AIZocks AI is revolutionizing the Financial Services industry with a groundbreaking AI platform. We're a fast-paced, venture-backed startup building a team of highly competent, collaborative, and adaptable professionals. We're looking for people who are excited to build from the ground up and set a new standard for customer success. The Role & The Person:The RoleThis is not a typical "ticketing" role. For you, tech is a passion both personally and professionally. The support team holds itself to an unwavering standard of excellence. We don't take shortcuts, abiding by guidelines that are clear, fair, and firm. We care deeply about the quality of every single user experience and feel a personal responsibility for our users' success. You are a relationship-builder and a master problem-solver who will serve as a foundational member of our Solutions Delivery team. Who You Are:• The Ultimate Host: You treat every user like a guest at your own table, bringing a warm, human relationship element to the "robot" problems we are solving.• RCA Fluent: Your first language is Root Cause Analysis. You don't just "close tickets"; you ensure the underlying issue is addressed and resolved completely so it doesn't return. • Resourceful & Detailed: You unfailingly exhaust every available resource before asking for help. When you raise your hand, you provide highly detailed context and a clear map of the troubleshooting steps you’ve already taken.• High Executive Function: You thrive in the ambiguity and pace of a startup. You have the judgment to recognize when you should make a decisive call independently and when a matter is sensitive enough to loop in leadership, always keeping the user’s experience as your North Star. You navigate uncharted territory with curiosity.• Technology Evangelist: You love diving into new systems and are passionate about how applied AI can change lives. You likely use AI tools in your personal life to optimize your own workflows.• Data Integrity Sentinel: You possess an uncompromising commitment to data privacy and security. You operate with a high level of discretion and care when handling sensitive PII (Personally Identifiable Information), navigating the complexities of the highly regulated FinTech space with a "security-first" mindset. What You'll Do:• Expert Troubleshooting: Become a power-user of the Zocks AI platform to patiently troubleshoot complex issues via video, phone, chat, and email.• Drive Adoption: Actively identify opportunities to teach users about features they haven’t discovered yet, ensuring they get maximum value from the platform.• Voice of the Customer: Channel deep user insights and friction points back to our product and engineering teams to help shape the future of Zocks.• Commit to Excellence: Maintain a high bar for verbal and written communication that is clear, empathetic, and effective. Requirements & QualificationsExperience: 2-5 years in a client-facing role, preferably in a high-growth startup. Technical Expertise: Proven ability to troubleshoot technical issues and a demonstrated passion for leveraging AI tools (prompt engineering experience is a plus).Mindset: We are looking for teammates who are here for the long haul and are excited by growth opportunities at Zocks Bonus Qualifications:- Salesforce Certified Administrator- Microsoft 365 Certified- Dynamics 365 Administrator- Prior experience as a Paraplanner or Client Service Associate at a Financial Institution. You are familiar with the "Advisor Tech Stack" (e.g., Wealthbox, Redtail, Orion) and the regulatory requirements of the financial services industry.  Benefits & Perks at ZocksHealth: 100% covered medical; 99% covered dental and vision.Ownership: Significant equity grant—we are all building this together.Variable Bonus: paid out annually based on performance. Balance: Unlimited PTO to ensure you can rest and recharge.Growth: Zocks offers a wide range of growth opportunities for teammates who demonstrate above average performance after their first 6 months of employment. Apply today to be part of Zocks AI’s mission to transform the future of Financial Services! We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply.

  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  Read Less

  Apply Now

Load more jobs