Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About the RoleMichael Bonsby HVAC, Plumbing & Electric is looking for a Plumber responsible for installing, repairing and maintaining pipes, fixtures and other plumbing used for water distribution and wastewater disposal in residential settings. This is a full-time role that will report into the company's Service Manager and be based out of our growing Gaithersburg, MD office.What You'll DoDiagnose plumbing issuesComplete plumbing inspectionsProvide repair and maintenance servicesBe the face of our company and will communicate with homeowners dailyThink of solutions and help customers make the best decision for the upkeep of their plumbing systems We'd Love To Hear From You If You HaveYou have 2+ years of field experience and are looking for an opportunity to grow and be better supportedActive Driver's LicenseTech Savvy- The ability to use tablets and learn work related software with easeWorking Conditions/Physical DemandsMust consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirementsTo adequately perform the duties of this job the team member is regularly and routinely required to sit; stand, walk, stoop, use hands to handle controls; hear, and talkMust be able to climb ladders, work in hot and cold environments, and work in small crawl spacesThe ability to regularly lift and/or move 50+ lbs is requiredThe work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasonsBenefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About This Role:Michael Bonsby HVAC, Plumbing & Electric is looking for a full-time HVAC Dispatcher to provide excellent customer service to our clients while making sure our technicians have all the information they need to get to their appointments on time and complete their tasks efficiently. In this position, you play a crucial role in helping our operations run smoothly. You will communicate with our clients to collect extremely important information for both scheduling appointments and aiding our technicians while on the job. As the dispatcher, you accurately relay all the information to the technicians as well as keep customers up to date with unavoidable schedule changes. Always organized and efficient, you diligently follow up with customers to verify and confirm appointments for the following day and ensure customer profiles are accurate and thorough. Nothing gets by you as you take care of both your team and our clients! This role will report into the General Manager and be based out of our growing Gaithersburg, VA office.What You'll Do:Answer the phone promptly and professionally.Call customers to confirm service appointments and schedule as necessary.Receive, record, and maintain sales lead information, set appointments as necessary.Invoice clients as soon as work is completed. Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.Ensure the accurate capture, data entry and maintenance of customer information.Be familiar with our company, products, and services so many questions can be answered as quickly as possible.Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.Perform dispatching and scheduling of service technicians and other resources.Win the confidence of new clients when they call for service or repairs.Schedule the client appointment and assign/match qualified staff to perform the work.Increase revenue from established customers, and generate additional revenue from new customers by using proper customer service techniques, problem solving skills and account management.Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.Regularly review and monitor progress against goals, and seek assistance as needed.Communicate effectively with associates, vendors and customers.Be computer literate to the extent necessary to fulfill this function. Knowledge of Microsoft Office suite is necessary. We'd Love To Hear From You If:Excellent problem-solving skillsAbility to use different platforms of communicationSelf-motivatedPositive attitude and a friendly demeanorAbility to provide great customer care over the phoneAt Least 2+ years of customer service experienceWillingness to work evenings & weekends when neededBenefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About This Role:As a Lead HVAC Installer you are the leader of your install team. Once instruction has been given to you by our Installation Manager, you are responsible for instructing your team and executing a professional install job. You will work hands on with your crew while installing a wide range of HVAC and refrigeration equipment. It is your job to make sure the installation is done properly, safely, and to the high standards of Michael Bonsby HVAC & Plumbing all while providing excellent customer service.About You:You have 5+ years of field experience and are looking for an opportunity to grow and be better supportedYou like to get the job done right the first timeA strong communicator and a natural at explaining basic maintenance suggestions to customersYou enjoy training and mentoring apprenticesWhat You'll Do:Install, maintain, and repair heating, ventilation, and cooling units for residential customersDiagnose and repair of electronic, mechanical, and electrical components of those heating, air conditioning and ventilation unitsMaintain proper inventory, parts, tools, and knowledge in using appropriate safety equipment in the vehicleMentor and train apprentices on the job and provide them with learning opportunitiesDiagnose service issues, obtain any replacement parts, calibrate system to manufacturer's recommendationsExcellent customer service abilities in dealing with customers to resolve technical, logistical, and scheduling issuesPerform quality work with honesty and diligence and follow company procedures and valuesMust Haves: 5+ years of field experienceActive Driver's LicenseTech Savvy - The ability to use tablets and learn work related software with easeVerifiable experience to develop quotations for repairs and installations of replacement equipmentDemonstrable analytical skills and attention to detail with ability to read and interpret blueprints, plans and manualsProven ability in installing, replacing, and serving HVAC systems in new residential and commercial propertiesWillingness to work weekends (Saturdays) or on-call shifts when neededWorking Conditions/Physical Demands:Must consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirements.To adequately perform the duties of this job the team member is regularly and routinely required to sit; stand, walk, stoop, use hands to handle controls; hear, and talk. Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The ability to regularly lift and/or move 50+ lbs is required. The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons. Benefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About the RoleMichael Bonsby HVAC, Plumbing and Electric is looking for a HVAC Helper to assist the Lead Installer complete installations efficiently and accurately. This is a full-time role that will report into the Install Manager and be based out of our growing Gaithersburg, MD office.What You'll DoAssist Lead Installer with all installations, while being efficient and accurateHelp with properly staging jobs by ensuring everything is present and adhering to quality standardsSupport maintaining a clean and organized job site and company vehicleParticipate in trainings and meetings to develop professionallyComplete ultimately and accurate paperworkHave or be willing to get any proper certifications as neededWe'd Love To Hear From You If You HaveExperience in the HVAC industry a plusAbility to prioritize tasks and meet deadlinesStrong written and verbal communication skillsValid driver's license with an insurable driving recordWorking Conditions/Physical DemandsMust consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirementsTo adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talkMust be able to climb ladders, work in hot and cold environments, and work in small crawl spacesThe ability to regularly lift and/or move 50+ lbs is requiredThe work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasonsBenefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About This Role:Michael Bonsby HVAC, Plumbing & Electric is looking for a HVAC Service Technician to perform maintenance and repairs to HVAC systems. It is important that this person meets safety, quality and customer standards on all jobs. This is a full-time role that will report into the Service Manager and be based out of our growing Gaithersburg, MD office.What You'll DoMaintain and repair HVAC systems and equipmentEstablish customer rapport to offer solutions and provide the correct service Maintain a clean and organized job site and truckParticipate in training, meetings and company eventsWe'd Love To Hear From You If You HaveKnowledge of HVAC systems, components, and installation practicesKnowledge of ServiceTitan a plusStrong organization and attention to detail skillsExcellent written and verbal communication skillsWorking Conditions/Physical DemandsMust consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirementsTo adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talkMust be able to climb ladders, work in hot and cold environments, and work in small crawl spacesThe ability to regularly lift and/or move 50+ lbs is requiredThe work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasonsBenefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About This Role:As a Lead HVAC Installer you are the leader of your install team. Once instruction has been given to you by our Installation Manager, you are responsible for instructing your team and executing a professional install job. You will work hands on with your crew while installing a wide range of HVAC and refrigeration equipment. It is your job to make sure the installation is done properly, safely, and to the high standards of Michael Bonsby HVAC & Plumbing all while providing excellent customer service.About You:You have 5+ years of field experience and are looking for an opportunity to grow and be better supportedYou like to get the job done right the first timeA strong communicator and a natural at explaining basic maintenance suggestions to customersYou enjoy training and mentoring apprenticesWhat You'll Do:Install, maintain, and repair heating, ventilation, and cooling units for residential customersDiagnose and repair of electronic, mechanical, and electrical components of those heating, air conditioning and ventilation unitsMaintain proper inventory, parts, tools, and knowledge in using appropriate safety equipment in the vehicleMentor and train apprentices on the job and provide them with learning opportunitiesDiagnose service issues, obtain any replacement parts, calibrate system to manufacturer's recommendationsExcellent customer service abilities in dealing with customers to resolve technical, logistical, and scheduling issuesPerform quality work with honesty and diligence and follow company procedures and valuesMust Haves: 5+ years of field experienceActive Driver's LicenseTech Savvy - The ability to use tablets and learn work related software with easeVerifiable experience to develop quotations for repairs and installations of replacement equipmentDemonstrable analytical skills and attention to detail with ability to read and interpret blueprints, plans and manualsProven ability in installing, replacing, and serving HVAC systems in new residential and commercial propertiesWillingness to work weekends (Saturdays) or on-call shifts when neededWorking Conditions/Physical Demands:Must consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirements.To adequately perform the duties of this job the team member is regularly and routinely required to sit; stand, walk, stoop, use hands to handle controls; hear, and talk. Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The ability to regularly lift and/or move 50+ lbs is required. The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons. Benefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About the RoleMichael Bonsby HVAC, Plumbing and Electric is looking for a HVAC Helper to assist the Lead Installer complete installations efficiently and accurately. This is a full-time role that will report into the Install Manager and be based out of our growing Gaithersburg, MD office.What You'll DoAssist Lead Installer with all installations, while being efficient and accurateHelp with properly staging jobs by ensuring everything is present and adhering to quality standardsSupport maintaining a clean and organized job site and company vehicleParticipate in trainings and meetings to develop professionallyComplete ultimately and accurate paperworkHave or be willing to get any proper certifications as neededWe'd Love To Hear From You If You HaveExperience in the HVAC industry a plusAbility to prioritize tasks and meet deadlinesStrong written and verbal communication skillsValid driver's license with an insurable driving recordWorking Conditions/Physical DemandsMust consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirementsTo adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talkMust be able to climb ladders, work in hot and cold environments, and work in small crawl spacesThe ability to regularly lift and/or move 50+ lbs is requiredThe work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasonsBenefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Job DescriptionJob DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.About This RoleAs a Comfort Advisor you will assist our clients with their heating and cooling needs and present solutions to make their personal space more comfortable. Each day, you'll meet with clients in their homes. You maximize your time with them by providing useful information about our products and making sound recommendations as if it was your own home. Back at the office, when necessary, you'll assemble quotes and proposals for clients. You'll also attend a myriad of staff training sessions in order to stay current on product offerings & influence techniques. You'll have the opportunity to use your knowledge to train new employees. This role will have a very tangible impact on sales volume in your territory.What You'll Do HereMeet with clients in their homes and professionally advise them in determining the correct heating and cooling system solutionsEducate clients on HVAC replacement equipment and in-door air quality productsFollow up with clients throughout the sales and installation processWork with the installation coordinator to ensure a seamless client experienceBuild long-term successful client relationshipsWe'd Love to Hear From You If You HaveYou have 4+ years of outside sales experience and are looking for an opportunity to lead and make moneyA strong communicator and a natural at explaining basic maintenance suggestions to clientsYou've got ample knowledge of HVAC equipment and maintenance needsActive Driver's LicenseTech Savvy - The ability to use tablets and learn work related software with easeVerifiable experience to develop quotations and proposalsPast experience meeting with clients in their homes is desiredTime management, organization and presentation skillsSales pipeline management skillsDemonstrable analytical skills and attention to detail with ability to read and interpret blueprints, plans and manualsWillingness to work evenings & weekends when neededPay Range: 100% commission with earning potential ranging from $100,000 to $300,000+ per yearBenefits and Perks:Competitive Pay: Significant base salary and bonus opportunityBenefits: We offer top-notch benefits!Various medical, dental & vision plans, including 100% employer covered options for you and your family401(k) match up to 3.5%100% Company paid long & short-term disability and life insuranceCell phone reimbursement and work-from-home stipendFlexible spending accounts for health and dependent careTraining and Career Growth: We are scaling quickly and would support this person's career growth and developmentPaid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave PolicyZephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
