Assistant Store Manager (Full-Time) - Goodwill Store
Location: Salem, OH
Employment Type: Full-Time
Schedule: Store hours are Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM. Flexible scheduling, including weekends and evenings, is required.
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a dynamic and reliable Assistant Store Manager to support the daily operations of our Salem, OH Goodwill store. This full-time role is critical in leading our team, driving sales, and ensuring an exceptional customer experience. The ideal candidate is a motivated leader with strong organizational skills and a commitment to consistent attendance.
Responsibilities
Assist the Store Manager in overseeing all store operations, including sales, customer service, and inventory management.Supervise, train, and motivate staff to achieve performance goals and maintain high service standards.Ensure the store is clean, organized, and visually appealing for customers.Handle customer inquiries, complaints, and escalations with professionalism.Monitor cash handling procedures and ensure transaction accuracy.Support scheduling, payroll, and other administrative tasks.Collaborate with the Store Manager to implement sales strategies and meet financial targets.Ensure compliance with Goodwill policies, safety standards, and operational procedures.Qualifications
Proven leadership and supervisory experience in a retail or customer service environment.Excellent communication, interpersonal, and problem-solving skills.Ability to lift up to 25 pounds and stand for extended periods.Reliable with a strong commitment to punctuality and consistent attendance.No criminal background that would be incompatible with a retail environment (background check required).Proficiency in basic math, cash handling, and inventory management.Strong organizational skills and attention to detail.Previous retail management experience is preferred but not required.We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.
Schedule & Availability
Full-time position, typically 40 hours per week, with flexible hours based on store needs.Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.Must be available to work weekends, evenings, and occasional holidays as scheduled.How to Apply
Interested candidates can apply in person at the Salem store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.
Report to: Store Manager
JOB SUMMARY
Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.Utilize staff on duty efficiently – help build a strong and motivated store team.Emphasis on customer service and production.Promote sales growth and attend to store merchandising.Ability to supervise without showing partiality.Aware of store safety and security.Assist customers quickly and courteously with their purchase.Maintain a pleasant environment in the store among customers and store staff at all times.Will be fair-minded but firm in direction.Maintain proper handling of merchandise according to store standards/procedures/policies.Sufficient mathematical skills to use cash register and complete paper work.Will do daily paper work in absence of Store Manager or Assistant Manager.Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).Must possess a valid driver’s license, maintain adequate insurance and pass a background check.Work cooperatively with store management and staff.A good communicator with store management and staff.Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED
A high school diploma or equivalent is required. A minimum of one year retail sales experience is required.HOURS WORKED
The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours..NUMBER OF DAYS WORKED
May vary, but normally five days a week.OVERTIME HOURS
Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.PHYSICAL DEMANDS
For the purpose of determining the frequency of an activity, please refer to the following table:
Never: 0% (0 Min. to 6 Min.)
Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)
Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)
Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)
STANDING Continuously (67-100%)
Surface: Tile, carpet, cement
Activity: All aspects of job
WALKING Continuously (67-100%)
Surface: Tile, carpet, cement
Activity: All aspects of job
SITTING Occasionally (1-33%)
Activity: Paperwork
CLIMBING Occasionally (1-33%)
Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.
BENDING Occasionally (1-33%)
Activity: Normally stocking and display setup.
STOOPING/KNEELING: Occasionally (1-33%)
Activity: Brief stocking, bagging. Preferred, but not required.
REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)
Activity: Textile transfer.
TWIST AND TURN: Occasionally (1-33%)
Activity: Normally stocking and display setup
LIFTING Frequently (34-66%)
Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help.
CARRYING Frequently (34-66%)
Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help
PUSH/PULL Frequently (34-66%)
Activity: Attend to store merchandise and displays, moving of textile rack and buggy
COORDINATION Eye, Hand, Foot Continuously (67-100%)
Activity: Performing normal duties of position
TALKING/HEARING/SEEING Continuously (67-100%)
Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.
MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)
Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor.
ENVIRONMENTAL CONDITIONS Indoors 100%
Hazards include rolling racks, furniture, and other equipment
HAND COORDINATION RIGHT LEFT BOTH FREQUENCY
Major Hand X Continuously (67-100%)
Fine Manipulation X Frequently (34-66%)
Gross Manipulation X Frequently (34-66%)
Simple Grasping X Frequently (34-66%)
Power Grip X Occasionally (1-33%)
Hand Twisting X Occasionally (1-33%)
Fingering X Continuously (67-100%)
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