About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Hermitage, Pa. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the store in Hermitage, Pa., or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.
Job Summary
We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Calcutta, OH. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the Calcutta store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.
Job Summary
We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Salem, OH. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the Salem store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and warmly invite applications from individuals with barriers to employment, creating an inclusive environment where everyone can succeed.
Job Summary
We are seeking a courteous and dependable Donation Center Attendant to manage our donation drop-off area at our Salem Goodwill store. This role is crucial in providing a positive experience for donors while ensuring donations are handled efficiently. The ideal candidate is physically capable, customer-focused, and committed to regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the Salem store or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.
Job Summary
We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Austintown, OH. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the Austintown store or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Austintown, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the store in Austintown, OH, or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.
Job Summary
We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Greenville, PA. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the Greenville store or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
About Us
Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.
Job Summary
We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Greenville, PA. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.
Responsibilities
Qualifications
We Welcome
Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & Availability
How to Apply
Interested candidates can apply in person at the Greenville store or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
Youngstown Area Goodwill Industries is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.
Job SummaryWe are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store located in Hermitage, PA. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.
ResponsibilitiesGreet and assist customers with a welcoming and professional demeanor.
Answer customer inquiries and provide information about products and store policies.
Process transactions accurately using the cash register.
Maintain a clean and organized sales floor and checkout area.
Assist with restocking merchandise and ensuring displays are appealing.
Work collaboratively with team members to meet store goals.
Strong interpersonal and communication skills.
Ability to stand for extended periods and lift up to 15 pounds.
Reliable with a commitment to punctuality and consistent attendance.
No criminal background that would be unsuitable for a retail environment (background check required).
Basic math skills for handling cash transactions.
Previous customer service or retail experience is preferred but not required.
Youngstown Area Goodwill Industries proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.
Schedule & AvailabilityPart-time position with flexible hours based on store needs.
Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
Must be available to work weekends and evenings as scheduled.
Interested candidates can apply in person at your local Goodwill store or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101_000001&lang=en_US. Please bring a resume and be prepared to complete an application.
Goodwill is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
YOUNGSTOWN AREA GOODWILL INDUSTRIES, INC.
Comprehensive Job Description
Job Title: Customer Service Representative
Report To: Store Manager
JOB SUMMARY
The Customer Service Representative will assist customers quickly and courteously in locating and selecting merchandise and check them out properly at checkout. Customer Service Representative will have sufficient mathematical skills to run cash register. Will greet and be courteous to customers at all times, promoting strong customer service. Customer Service Representative will assist in store operations such as stocking shelves, merchandising inventory through displays, rotating stock, and keeping the store and displays neat and clean. Assist customers in removing purchases from store, when needed. Customer Service Representative will follow all store policies and procedures closely to assure the smooth, consistent operation of the store; other duties as assigned.
Customer Service Representative will be a focused and steady worker with the ability to be aware of surrounding activities for the purpose of customer service and store security. Will also alert floor supervisor to illegal customer activity. Will be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
Will be supportive of co-workers, patient and helpful with trainees.
Customer Service Representatives may be crossed trained on textile sorting and houseware production.
Customer Service Representative will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.
EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED
High school diploma, GED or current high school student. Previous customer service and cash register experience preferred.
HOURS WORKED
Part Time, up to 29 hours.
NUMBER OF DAYS WORKED
Sunday through Saturday as scheduled. Ability to work a flexible schedule is a must.
OVERTIME HOURS
Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.
PHYSICAL DEMANDS
For the purpose of determining the frequency of an activity, please refer to the following table:
Never: 0% (0 Min. to 6 Min.)
Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)
Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)
Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)
STANDING Continuously (67-100%)
Surface: Tile, carpet, cement
Activity: All aspects of job
WALKING Continuously (67-100%)
Surface: Tile, carpet, cement
Activity: All aspects of job
SITTING Occasionally (1-33%)
Activity - Only on breaks
CLIMBING Occasionally (1-33%)
Activity: Merchandising inventory and handling stock, occasionally using a ladder. Preferred, but not required.
BENDING Occasionally (34-66%)
Activity: Merchandising inventory and handling stock; preferred, but not required.
STOOPING/KNEELING Occasionally (1-33%)
Activity: Handling stock, bagging. Preferred, but not required.
REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)
Activity: Handling stock, textile transfer
TWIST AND TURN Occasionally (1-33%)
Activity: Merchandising inventory and handling stock. Preferred, but not required.
LIFTING Frequently (34-66%)
Activity: Handling stock. Will be able to lift up to 50 lbs. with help. Moderate lifting required.
CARRYING Frequently (34-66%)
Activity: Handling stock, will be able to carry up to 50 lbs. with help. Moderate carrying required.
PUSH/PULL Frequently (34-66%)
Activity: Handling stock, textile rack and buggy
COORDINATION Eye, Hand, Foot Continuously (67-100%)
Activity: Performing cashier duties
TALKING/HEARING/SEEING Continuously (67-100%)
Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.
MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)
Activity: Using cash register, rolling clothing racks, dolly, and buggies
ENVIRONMENTAL CONDITIONS Indoors 100%
Hazards include rolling racks, furniture, buggies, dollies.
HAND COORDINATION RIGHT LEFT BOTH FREQUENCY
Major Hand X Continuously (67-100%)
Fine Manipulation X Continuously (67-100%)
Gross Manipulation X Continuously (67-100%)
Simple Grasping X Continuously (67-100%)
Power Grip X Occasionally (1-33%)
Hand Twisting X Continuously (67-100%)
Fingering X Continuously (67-100%)
In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company’s equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.
NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.
Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.
Equal Opportunity Employer - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws.
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