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• Y

  Night Auditor  

  Yardley Hospitality Holdings LLC

  full_time - Morrisville

  Posted: 10/08/2025

  Apply Now

  Job DescriptionJob DescriptionJob descriptionJob Title: Night AuditorJ... Read More

  Job DescriptionJob DescriptionJob description
  
  
  Job Title: Night Auditor
  
  Job Summary:
  
  We are looking for a diligent Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be responsible for overseeing the nightly auditing process, handling guest inquiries and issues, and maintaining exceptional customer service standards throughout the night.
  
  Responsibilities:
  
  - Conduct nightly audits to reconcile daily transactions and ensure accuracy in financial reporting
  - Handle guest check-ins and check-outs efficiently and professionally
  - Respond to guest inquiries, requests, and complaints promptly and courteously
  - Maintain a welcoming and hospitable environment for guests during the night shift
  - Assist with front desk duties including reservations, phone inquiries, and guest services
  - Ensure all billing is accurate and resolve any discrepancies in a timely manner
  - Monitor security cameras and report any suspicious activities or incidents
  - Collaborate with other hotel departments to address guest needs effectively
  - Complete end-of-day procedures and prepare reports for management review
  - Uphold hotel standards and policies to provide a comfortable and safe environment for guests
  
  Skills:
  
  - Proficiency in front desk operations and hotel management systems
  - Excellent customer service skills with a focus on guest relations
  - Strong communication skills, both verbal and written
  - Ability to work effectively in a fast-paced environment with minimal supervision
  - Bilingual or multilingual capabilities are a plus
  - Knowledge of night audit procedures and experience in hospitality management
  - Familiarity with phone systems and reservation software
  - Attention to detail and accuracy in financial transactions
  - Ability to handle stressful situations calmly and professionally
  
  If you have a passion for hospitality, excel in customer service, and thrive in a nighttime setting, we invite you to apply for the Night Auditor position at our hotel. Join our team dedicated to providing exceptional service to our guests throughout the night.
  
  Job Types: Full-time, Part-time
  
  Pay: $15.00 17.00 an hour
  
  Schedule:
  
  8 hour shiftEvening shiftOvernight shiftExperience:
  
  Hotel experience: 1 year (Required)Ability to Commute:
  
  Yardley, PA 19067 (Required)Work Location: In person Read Less

  Apply Now
• Y

  Front Office Manager  

  Yardley Hospitality Holdings LLC

  full_time - Morrisville

  Posted: 13/12/2024

  Apply Now

  Job DescriptionJob DescriptionJob DescriptionThe Hampton Inn & Suites... Read More

  Job DescriptionJob DescriptionJob Description
  The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and personable Front Office Manager to join our energetic and friendly team! As the Front Office Manager, you will play a key role in managing and overseeing the day-to-day operations of our front desk and other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. You will lead, train and supervise our team in order to maintain Hilton brand standards and serve as a positive example while ensuring operational efficiency. Responsible for meeting or exceeding planned objectives in regards to guest satisfaction, as well as, revenue and profit as outlined by management. The Front Office Manager will report directly to the General Manager.
  
  ResponsibilitiesEnsure a positive check-in/check-out experience for guests.Address guest concerns and resolve issues quickly to maintain satisfaction.Promote Hilton Honors and Hampton’s “100% Satisfaction Guarantee.”Supervise, train, and schedule team to ensure exemplary service.Demonstrate wide-range flexibility and availability in accordance with the needs of the hotel.Provide ongoing coaching and performance feedback to team members.Manage daily front desk operations, including reservations, check-ins, and billing.Monitor all aspects of property PMS (PEP) for accurate guest information and room assignments.Foster a welcoming environment and ensure consistent guest satisfaction in alignment with the goals and initiatives of Garnet Hotels.Lead and coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.Assist with budget management and ensuring accurate billing and payment processing.Ensure adherence to Hilton brand standards and Garnet Hotels policies.Promote and drive sales of hotel services including meeting space and property amenities.Lead staff onboarding and ongoing training to ensure adherence to Hilton standards.Manage front desk shifts, ensuring smooth transitions between team members.Effectively and professionally troubleshoot and handle emergency situations.Monitor stock levels and office expenses in accordance with budget.Act as MOD in the absence of the General Manager.Qualifications2+ years hotel/hospitality experience in operations, food & beverage or administrative preferred.May be required to work nights, weekends and/or holidays.PEP/OnQ experience strongly preferred.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Ability to remain clam, effective and professional in all guest/team relations. Read Less

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• Y

  Front Office Manager  

  Yardley Hospitality Holdings LLC

  full_time - Morrisville

  Posted: 26/11/2024

  Apply Now

  Job DescriptionJob DescriptionJob DescriptionThe Hampton Inn & Suites... Read More

  Job DescriptionJob DescriptionJob Description
  
  The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and personable Front Office Manager to join our energetic and friendly team! As the Front Office Manager, you will play a key role in managing and overseeing the day-to-day operations of our front desk and other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. You will lead, train and supervise our team in order to maintain Hilton brand standards and serve as a positive example while ensuring operational efficiency. Responsible for meeting or exceeding planned objectives in regards to guest satisfaction, as well as, revenue and profit as outlined by management. The Front Office Manager will report directly to the General Manager.
  
  
  
  Responsibilities
  Ensure a positive check-in/check-out experience for guests.Address guest concerns and resolve issues quickly to maintain satisfaction.Promote Hilton Honors and Hamptons 100% Satisfaction Guarantee.Supervise, train, and schedule team to ensure exemplary service.Demonstrate wide-range flexibility and availability in accordance with the needs of the hotel.Provide ongoing coaching and performance feedback to team members.Manage daily front desk operations, including reservations, check-ins, and billing.Monitor all aspects of property PMS (PEP) for accurate guest information and room assignments.Foster a welcoming environment and ensure consistent guest satisfaction in alignment with the goals and initiatives of Garnet Hotels.Lead and coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.Assist with budget management and ensuring accurate billing and payment processing.Ensure adherence to Hilton brand standards and Garnet Hotels policies.Promote and drive sales of hotel services including meeting space and property amenities.Lead staff onboarding and ongoing training to ensure adherence to Hilton standards.Manage front desk shifts, ensuring smooth transitions between team members.Effectively and professionally troubleshoot and handle emergency situations.Monitor stock levels and office expenses in accordance with budget.Act as MOD in the absence of the General Manager.Qualifications
  2+ years hotel/hospitality experience in operations, food & beverage or administrative preferred.May be required to work nights, weekends and/or holidays.PEP/OnQ experience strongly preferred.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Ability to remain clam, effective and professional in all guest/team relations.
  Read Less

  Apply Now
• Y

  Front Desk Agent  

  Yardley Hospitality Holdings LLC

  full_time - Morrisville

  Posted: 16/09/2024

  Apply Now

  Job DescriptionJob DescriptionJob descriptionJOB TITLE: Front Desk Age... Read More

  Job DescriptionJob DescriptionJob description
  
  
  JOB TITLE: Front Desk Agent
  
  REPORTS TO: Front Desk Supervisor
  
  EXEMPT STATUS: Non-exempt
  
  ===============================================
  
  BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and
  
  problems in an efficient, courteous and professional manner to achieve maximum
  
  customer satisfaction while complying with all SOPs and LSOPs.
  
  ESSENTIAL FUNCTIONS:
  
  1. Handle guest registration and room assignments, accommodating special
  
  requests whenever possible. (10%)
  
  2. Pre-register, block reservations and take same day reservations and when
  
  necessary future reservations following hotel rate structures, discounts, and sell
  
  strategies. (10%)
  
  3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling
  
  policies in an efficient and friendly manner. (50%)
  
  4. Resolve customer complaints; assist customers in all inquires in connection with
  
  hotel services, in-house events, directions, local attractions, check cashing, safety
  
  boxes, etc. (15%)
  
  5. Cancel room reservations according to procedure. (5%)
  
  6. Treat customers in a professional and courteous manner according to
  
  procedures. (5%)
  
  NON-ESSENTIAL FUNCTIONS: (5%)
  
  1. Inventory guest room keys according to policy and request re-keying as
  
  necessary.
  
  2. Assist with responsibilities and duties in the absence or heavy volume in the
  
  Job Types: Full-time, Part-time
  
  Pay: $15.05 - $17.00 per hour
  
  Schedule:
  
  10 hour shift4 hour shift8 hour shiftDay shiftEvenings as neededEvening shiftHolidaysMorning shiftNight shiftWeekends as neededExperience:
  
  Hotel experience: 1 year (Preferred)Ability to Commute:
  
  Yardley, PA 19067 (Required)
  Work Location: In person
  
  Read Less

  Apply Now
• Y

  Night Auditor  

  Yardley Hospitality Holdings LLC

  full_time - Morrisville

  Posted: 16/09/2024

  Apply Now

  Job DescriptionJob DescriptionJob descriptionJob Title: Night AuditorJ... Read More

  Job DescriptionJob DescriptionJob description
  
  
  Job Title: Night Auditor
  
  Job Summary:
  
  We are looking for a diligent Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be responsible for overseeing the nightly auditing process, handling guest inquiries and issues, and maintaining exceptional customer service standards throughout the night.
  
  Responsibilities:
  
  - Conduct nightly audits to reconcile daily transactions and ensure accuracy in financial reporting
  - Handle guest check-ins and check-outs efficiently and professionally
  - Respond to guest inquiries, requests, and complaints promptly and courteously
  - Maintain a welcoming and hospitable environment for guests during the night shift
  - Assist with front desk duties including reservations, phone inquiries, and guest services
  - Ensure all billing is accurate and resolve any discrepancies in a timely manner
  - Monitor security cameras and report any suspicious activities or incidents
  - Collaborate with other hotel departments to address guest needs effectively
  - Complete end-of-day procedures and prepare reports for management review
  - Uphold hotel standards and policies to provide a comfortable and safe environment for guests
  
  Skills:
  
  - Proficiency in front desk operations and hotel management systems
  - Excellent customer service skills with a focus on guest relations
  - Strong communication skills, both verbal and written
  - Ability to work effectively in a fast-paced environment with minimal supervision
  - Bilingual or multilingual capabilities are a plus
  - Knowledge of night audit procedures and experience in hospitality management
  - Familiarity with phone systems and reservation software
  - Attention to detail and accuracy in financial transactions
  - Ability to handle stressful situations calmly and professionally
  
  If you have a passion for hospitality, excel in customer service, and thrive in a nighttime setting, we invite you to apply for the Night Auditor position at our hotel. Join our team dedicated to providing exceptional service to our guests throughout the night.
  
  Job Types: Full-time, Part-time
  
  Pay: $15.00 17.00 an hour
  
  Schedule:
  
  8 hour shiftEvening shiftOvernight shiftExperience:
  
  Hotel experience: 1 year (Required)Ability to Commute:
  
  Yardley, PA 19067 (Required)Work Location: In person
  
  Read Less

  Apply Now

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