Call Center
Location: LazerPort Fun Center - Pigeon Forge, TN
Position Type: Full Time
Company Overview:
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.
Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.
Job Summary:
We are looking for a reliable and friendly Call Center Representative to join our team. In this role, you will be the first point of contact for customers, answering inbound calls and providing them with accurate information in a courteous and professional manner.
Key Responsibilities:
Qualifications:
Strong communication skills, both verbal and written.Ability to provide clear and concise information.Excellent listening skills and the ability to understand guest needs.Basic computer skills to navigate company website for any information needed.Prior call center or customer service experience is beneficial but not required.A positive attitude, patience, and a strong customer service focus.Work Environment:
Fast-paced and dynamic team environment.Ability to handle a high volume of calls.FUN work atmosphereIf you are detail-oriented, enjoy helping others, and have excellent communication skills, we would love to hear from you!
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Notice of E-Verify Participation: Five Star Parks & Attractions participates in E-Verify
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
APPLY NOW!
Read LessFront Desk Attendant
Location: Pigeon Forge, TN
Position Type: Full Time
Company Overview:
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 27 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.
Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.
Job Summary:
We are seeking a friendly, reliable, and guest-oriented Front Desk Attendant to join our team. In this role, you will provide outstanding service to our guests while assisting with the purchase of tickets for various attractions, arcade play cards, and food & drinks ensuring a smooth and enjoyable experience for all visitors. You will be responsible for interacting directly with guests, processing payments, and providing information about our attractions.
This is a sales-based position. Your salary is primarily influenced by your ability to sell to our guests. We offer a very generous commission structure for each package sold, giving you the opportunity to boost your earnings while helping guests get the most out of their visit.
Key Responsibilities:
Greet and assist guests with a friendly and positive attitude. Provide clear and helpful information about attractions, hours of operation, special events, and promotions.Handle cash, credit, and debit card payments securely.Maintain a clean and organized area.Answer guest questions and provide directions to various areas of the center.Work with team members to ensure smooth operations, especially during peak hours or special events.Contribute to creating a fun and welcoming atmosphere for families and guests of all ages.Qualifications:
Friendly, outgoing, and reliable with a passion for working with families and children.Strong communication skills and the ability to engage with guests of all ages.Basic math skills and the ability to handle cash, process transactions, and provide accurate change.Ability to work in a fast-paced environment and stay calm under pressure.Comfortable using point-of-sale (POS) systems and digital ticketing platforms.Ability to work both independently and as part of a team.Requirements:
Ability to stand for long periods. Ability to lift up to 25 lbs.Ability to bend, stoop, and reach during regular tasks.Benefits:
FUN work environment!Employee DiscountsComplimentary Attraction Passes for nearby attractions.Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Notice of E-Verify Participation: Five Star Parks & Attractions participates in E-Verify
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
APPLY NOW!
Read LessFront Desk Attendant
Location: LazerPort Fun Center - Pigeon Forge, TN
Position Type: Full Time
Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
We are seeking a friendly, reliable, and guest-oriented Cashier to join our team at LazerPort Fun Center. In this role, you will provide outstanding service to our guests while assisting in purchasing tickets for various attractions, arcade play cards and food & drinks ensuring a smooth and enjoyable experience for all visitors. You will be responsible for interacting directly with guests, processing payments, and providing information about our attractions.
Key Responsibilities:
Qualifications:
Friendly, outgoing, and reliable with a passion for working with families and children.Strong communication skills and the ability to engage with guests of all ages.Basic math skills and the ability to handle cash, process transactions, and provide accurate change.Ability to work in a fast-paced environment and stay calm under pressure.Comfortable using point-of-sale (POS) systems and digital ticketing platforms.Ability to work both independently and as part of a team.Requirements:
Ability to stand for long periods. Ability to lift up to 25 lbs.Ability to bend, stoop, and reach during regular tasks.Benefits:
FUN work environment!Employee DiscountsComplimentary Attraction Passes for nearby attractions.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
APPLY NOW!
Read LessArcade Game Technicians are responsible for the repair and maintenance of the attractions and arcade games . With direction from the technical manager, they perform all preventative maintenance on machines and fix machines that are broken. During operational hours, they are also responsible for taking calls about games not functioning properly, maintaining stocking levels in instant win games, and keeping the facility clean.
Weekend availability is critical
Essential Duties and Responsibilities
Handles calls on the game floor, bowling, and simulators. Performs basic preventative maintenance on machines. Informs Technical Manager of potential machine problems. Test every game every week. Complete weekly projects and tasks. Complete weekly maintenance sheet as assigned by Technical Manager. Complete weekly cleaning checklist. Maintains a neat and orderly workshop. Ensures that all self-contained games are stocked with prizes. Maintains a safe work environment and ensures staff follows all safety rules. Maintains game appearance and stocking throughout open hours Other duties as assigned.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience No prior experience or training. Some mechanical background preferred. Computer Skills Working knowledge of the Internet and Microsoft Office Professional. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and employees. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of fractions and weight measurement, volume, and distance.Arcade Game Technicians must have a technical disposition. This is an entry level technical position, so many of the skills can be taught, however these attendants must have a natural attention to detail, willingness to learn, self-drive, and technical mindedness.
Additional Requirements:
Position requires consistent activity, such as walking, bending and lifting Must be able to work holidays and weekends Employment may require background checkNotice of E-Verify Participation:
Five Star Parks & Attractions participates in the E-Verify program
Five Star Parks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
APPLY NOW!
Read LessJoin Our Team!
Attraction AttendantAttraction Attendants at Five Star Parks are friendly, upbeat individuals with a desire to help guests have fun! We are looking for someone who brings a fun energy to the environment, that is outgoing, loves meeting new people, and is not afraid to step outside of their comfort zone.
Attraction Attendants operate all of our entertainment attractions and are responsible for the bulk of guest interaction. Below are some of the expectations of an Attraction Attendants, but not limited to:
Operates attractions while following all safety expectations Anticipates and solves any guest issues, with or without assistance Communicates clearly with guests and team members Engages guests often to ensure a positive and lasting experience Keeps surrounding area neat, tidy, and clean. Stays organized and aware of party schedules to execute successfully booked events Answers any basic questions about the facility including pricing, directions, duration of game play etc. Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting MemoriesFive Star Parks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law.
Additional Requirements:
Position requires consistent activity, such as walking, bending and lifting Must be able to work holidays and weekends Employment may require background check Must be 16 years or older Read Less