Our client, in higher education is seeking a Business Process & Project Analyst to play a key role in driving operational improvements by gathering, analyzing, and documenting business requirements to inform process improvements and technology solutions. This hybrid role combines business analysis and project management expertise to support Project Management Office (PMO) initiatives, improve business processes, and manage small to mid‐sized projects. The ideal candidate is a proactive problem-solver, with strong customer focused insight, a skilled communicator and facilitator, who can translate business needs into actionable requirements and support successful project delivery.
Key Responsibilities:
Business Analysis & Process Usability
Collaborate with stakeholders to elicit, analyze, and document business requirements, functional specifications, and process flows.Conduct user‐oriented discovery activities, including understanding workflows, mapping user journeys, and identifying friction points in business processes (user journey mapping and requirement clarity emphasized as key BA skills)Facilitate workshops, interviews, and working sessions to gather insights and validate requirements (supported as a critical BA facilitation skill)Translate business needs into clear, actionable requirements for operational and technical teams.Analyze current business processes to identify inefficiencies and recommend improvements, aligned with top BA process modeling competenciesPartner with stakeholders to assess the usability impacts of proposed changes and ensure processes remain intuitive and user-centered.Support test planning and validation by reviewing test plans, validating test cases, and conducting or assisting with user acceptance testing (UAT).Project Management & PMO Support
Assist in project intake, prioritization, requirements triage, and portfolio tracking.Contribute to project standards, templates, documentation practices, and governance expectations.Support continuous improvement efforts to enhance delivery efficiency and stakeholder satisfaction.Build and maintain collaborative relationships with stakeholders to ensure alignment and shared ownership of outcomes.Ensure requirements are incorporated into project plans and monitored across the project lifecycle.Promote consistency, transparency, and clear communication across projects through standardized documentation and reporting.Monitor project progress and assist in managing scope, schedule, risks, issues, decisions, and deliverables.Support change management activities through stakeholder communication, training coordination, workflow documentation, and readiness assessments (aligned with BA decision‐making and change facilitation competencies)Serve as a liaison between business units, technical teams, vendors, and cross-functional partners to ensure solutions meet user and organizational needs.Required Qualifications
Bachelor’s degree in Business Administration, Information Systems, or a related field.5+ years of experience in business analysis, project management, or process improvement.Demonstrated experience gathering and analyzing requirements for small and complex projects, consistent with BA analytical competencies.Experience supporting or managing small to mid‐sized projects.Strong understanding of business process modeling and improvement methodologies, aligned with BA process‐modeling expectationsAbility to map workflows, analyze user interactions, and assess process usability.Excellent facilitation, communication, and interpersonal skills, supported as core BA competenciesProficiency with tools such as Microsoft Office, Visio, LucidChart, Project, JIRA, Confluence, or similar platforms.Ability to work independently and collaboratively in a fast‐paced, evolving environment.Preferred Skills
Experience supporting or establishing PMO functions.Experience with TeamDynamix or ServiceNow or similar IT enterprise service management or CRM/ESM platforms.Knowledge of Agile, Scrum, or hybrid project methodologies.Familiarity with data analysis and visualization toolsExperience in higher education, public sector, or enterprise service management environments.Company Description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Our client is seeking a Systems & Network Administrator to manage and support our IT infrastructure, ensuring reliable network performance, system availability, and security. The ideal candidate will have experience administering network environments, troubleshooting infrastructure issues, and maintaining virtualization platforms.
Key Responsibilities:
Install, configure, and maintain network and server infrastructure.Monitor system performance and ensure high availability of critical systems.Configure and support routers, switches, firewalls, and VPNs.Troubleshoot network, server, and connectivity issues.Manage backups, system updates, and security patches.Maintain documentation for network diagrams, configurations, and procedures.Support end users and work with vendors when needed.Required Skills & Qualifications:
Strong knowledge of networking concepts, including routing, switching, and firewall administration.Experience with Scale Computing HyperCore (HC3) virtualization platform.Experience with Windows Server and/or Linux administration.Understanding of network security best practices.Excellent troubleshooting and problem-solving skills.Strong communication and organizational skills.Preferred Qualifications:
Experience with virtualization, backup, and disaster recovery solutions.Industry certifications such as CompTIA Network+, CCNA, or Microsoft certifications are a plus.Experience with cloud technologies (Microsoft Azure or AWS) is a plus.Company Description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Role Overview
The Integration Manager / Enterprise Systems Lead is responsible for leading the strategy, architecture, and delivery of all enterprise system integrations across the organization. This role oversees integration initiatives spanning 3PL providers, carriers, ERP systems, and internal platforms, ensuring seamless data flow across the technology ecosystem.
This is a leadership role requiring both technical depth and strategic vision, with responsibility for managing integration specialists, setting technical standards, and aligning integration capabilities with business objectives. The role balances hands-on technical guidance with program management and stakeholder engagement at the leadership level.
Key Responsibilities
Integration Strategy & Architecture
Define and maintain the enterprise integration architecture and strategic roadmapEvaluate and select middleware/iPaaS platforms and integration technologiesEstablish integration patterns, standards, and best practices across the organizationLead platform migration initiatives (e.g., Celigo to Boomi or other enterprise solutions)Design scalable, secure integration frameworks that support business growthTeam Leadership & Development
Manage and mentor a team of integration specialists and developersAllocate resources across integration projects and prioritiesConduct performance reviews, skills development, and career planningFoster a culture of technical excellence and continuous improvementBuild team capability in emerging integration technologiesEnterprise System Ownership
Oversee integrations across ERP, WMS, OMS, CRM, and analytics platformsEnsure system interoperability and data consistency across the enterpriseLead major system implementation and upgrade projectsPartner with enterprise application owners to optimize system capabilitiesDrive data governance and master data management initiatives3PL & Partner Integration Program
Lead the 3PL integration program, including carrier and logistics provider partnershipsOversee EDI infrastructure and trading partner onboarding processesEstablish SLAs and performance metrics for partner integrationsDrive vendor management and contract negotiations for integration servicesEnsure compliance with industry standards and partner requirementsOperations & Service Delivery
Ensure 24/7 reliability and monitoring of critical integration flowsEstablish incident management and escalation proceduresOversee integration support model and ticket resolution processesDrive performance optimization and capacity planningStakeholder Management & Governance
Partner with Supply Chain, Operations, Finance, and IT leadershipTranslate business requirements into technical integration solutionsLead steering committees and project governance forumsManage integration budgets and vendor relationshipsCommunicate integration roadmap and status to executive stakeholdersData & Analytics Enablement
Oversee data ingestion into data lakes and analytics platformsEnsure data quality, auditability, and compliance across integration pipelinesSupport business intelligence and reporting requirementsCollaborate with Data Engineering and Analytics teamsImplement data observability and quality frameworksRequired Skills & Experience
Essential
7+ years of experience in enterprise systems integration and architecture3+ years in a leadership or management roleDeep expertise in middleware/iPaaS platforms (Boomi, MuleSoft, Celigo, or similar)Strong understanding of ERP, WMS, OMS systems and their integration patternsProven experience with EDI, API management, and event-driven architecturesExperience managing 3PL, carrier, or supply chain technology integrationsStrong program management and project delivery track recordExcellent stakeholder management and communication skillsDesirable
Experience leading platform migrations or major integration transformationsBackground in supply chain, logistics, or distribution operationsKnowledge of cloud platforms (Azure, AWS, GCP) and cloud-native integrationFamiliarity with data engineering tools (Airflow, dbt, Kafka)Experience with Agile/SAFe methodologiesRelevant certifications (e.g., Boomi, MuleSoft, AWS, TOGAF)Experience with API gateway and microservices architecturesTechnical Skills
Core Competencies
Enterprise middleware/iPaaS platforms (Boomi, MuleSoft, Dell Boomi, Celigo, Workato)Integration patterns (ETL/ELT, API orchestration, event streaming, batch processing)EDI standards and VAN providers (ANSI X12, EDIFACT, AS2, SFTP)API technologies (REST, SOAP, GraphQL, OAuth, API gateways)Message queues and event streaming (Kafka, RabbitMQ, Azure Service Bus)Cloud integration services (Azure Logic Apps, AWS Lambda, GCP Cloud Functions)Data pipeline orchestration (Apache Airflow, Prefect)Monitoring and observability tools (Splunk, Datadog, New Relic)Database technologies and SQLLeadership Competencies
Strategic Thinking – Ability to connect integration capabilities to business outcomesTechnical Leadership – Guide teams through complex architectural decisionsChange Management – Lead organizational transformation and adoptionVendor Management – Negotiate and manage technology partnershipsInfluence & Collaboration – Build consensus across diverse stakeholder groupsProblem Solving – Navigate ambiguity and resolve complex technical challengesTalent Development – Build high-performing, engaged teamsAbout Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
