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Xcel Energy
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  • Business Solutions Center - Sales Support Specialist  

    - Eau Claire
    Eau Claire, Wisconsin, 54702, United States of AmericaAmarillo, Texas,... Read More
    Eau Claire, Wisconsin, 54702, United States of AmericaAmarillo, Texas, 79101Denver, Colorado, 80205

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

    Position Summary

    Furnishes sales assistance by responding to customers' procedural questions on product lines, incentive applications, and other energy related issues. Provides analytic, computer-based support for sales databases to reps. Prepares rate analyses, contracts, proposals and sales presentations. Responds to customer and third-party requests for billing histories. Monitors and provides reports on call handling performance. Provides out bound sales follow-up. Serves as a liaison with the Xcel Marketing fulfillment function.

    Essential Responsibilities
    Supports achievement of sales, customer satisfaction, and customer service goals by extracting, analyzing and organizing data in accurate, concise and professional formats. Prepares rate analyses, spreadsheets, contracts, proposals and sales presentations. Responds to customer and third-party requests for billing histories.Respond to Mass Market customer administrative and procedural inquiries about products, services, rates, incentive applications, product installation, and non-energy billing. Provides appropriate follow-up with both internal and external clients.Provides analytic, computer-based support for sales databases to reps. Aids in the successful implementation and maintenance of the customer relationship management tool for the Mass Market.Monitors and provides reports on call handling performance to ensure the attainment of required service levels, optimum staff utilization, and customer satisfaction goals. Requires close communication with Sales Support Specialists in other locations.Serves as a liaison with the Xcel Marketing fulfillment function to ensure that appropriate collateral pieces are available for meeting Mass Market sales goals.

    Minimum Requirements
    At least three years of marketing, sales or customer service experience or combination of education and experience providing equivalent knowledge.High school diploma.Associates degree or certification desired.Advanced skill level in spreadsheets and database creation and maintenance.Proficiency in Microsoft Office software applications.Excellent written and oral communication and listening skills.Ability to prioritize multiple tasks.Ability to work independently, as well as be a successful team member.

    As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Individuals with a disability who need an accommodation to apply please contact us at .

    Non-Bargaining

    The anticipated starting base pay for this position is: $18.70 to $26.16 per hour

    This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

    Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

    In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

    Deadline to Apply: 01/04/26

    EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)

    All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

    ACCESSIBILITY STATEMENT

    Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read Less
  • Account Manager / Key Account Manager  

    - Amarillo
    Amarillo, Texas, 79101, United States of AmericaAre you looking for an... Read More
    Amarillo, Texas, 79101, United States of America

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

    Account Manager (Compensation: $71,900 - $102,100)

    Position Summary

    The position of account manager is accountable for all aspects of managing the relationship with assigned commercial and industrial customers. The objective of this position is to drive high levels of customer satisfaction and loyalty through effective implementation of account management strategies including collaborative account planning, delivery of the demand side management programs and responding to customer needs through both formal and informal channels of influence.

    Essential Responsibilities
    Develop and implement effective account management strategy and tactics including: Territory Management and Communication Plan; customer prioritization based on needs; identification of Key Decision Makers and Influencers; Collaborative Account Planning; and delivery of Demand-side management programsRespond to all assigned customer inquiries including billing services, operations, rate and product/service inquires. May serve as leader on projects that set direction for these products and services.Negotiate, prepare and execute contracts for energy services, customer financing, equipment leasing and other special agreements.Advise and assist in local sales/account management activities including trade ally meetings, consumer demonstrations, employee meetings and special promotions. Maintain memberships and actively participate in professional, and community associations.

    Minimum Requirements
    Requires BA/BS degree with technical or business-related emphasis or combination of education and sales/marketing work experience providing equivalent knowledge.3 - 5 years of experience in sales/marketing with proven results required.Knowledge of Microsoft Office required.

    Key Account Manager (Compensation: $82,800 - $117,600)

    Position Summary

    Total account management responsibilities for the largest retail energy customers. Act as Xcel Energy's sales leader in determining customer needs and risks by utilizing a high degree of initiative, judgment, business analysis, sales and problem-solving skills. Develop customized solutions that grow the large industrial market for future profitability.

    Essential Responsibilities
    Manage all aspects of business with assigned customers by being a full-service energy agent. In addition to innovative customer solutions, responsible for interpreting company policies; anticipating and responding to customer inquiries and complaints; and explaining/resolving complicated electric and gas rates and billings, etc.Analyze, develop and manage account plans to become energy agent for key account customers. Identify and integrate new technologies and dynamic changes in the marketplace into the account plan for designated customers to retain and increase sales of Xcel Energy products and services (projects up to $50 million).Lead negotiations in the sale of large custom products and energy services contracts. Perform and direct in-depth financial analysis of potential custom solution opportunities with customers. Responsible for capturing and recording customer needs by creating appropriate sales plan and utilizing sales tracking system.Develop and implement proactive sales strategies utilizing expertise in marketing and sales theory.Direct and orchestrate ongoing communications and decision-making discussions with Xcel Energy executive management and customers regarding accounts. Develop and maintain key relationships with customer's executive and middle management.Prepare kwh and decatherm sales and revenue forecast for assigned accounts in support of annual forecasts and budget. Anticipate major customer project needs and input into budget accordingly.Apply sales experience and technical expertise of existing and evolving energy technologies, products and services (i.e. DSM, Gas Transportation, Electric Load Management, Power Quality, Distributed Generation, Co-generation, etc.) to negotiate and close favorable energy sales contracts.Conduct or direct key account energy analyses and periodic rate studies.

    Minimum Requirements
    Requires BA/BS Degree with technical or business-related emphasis or combination of education and sales/marketing work experience providing equivalent knowledge.Minimum of 5 years' experience in sales/ marketing and or utility engineering experience required.1-2 years' experience handling large high-profile accounts with proven results preferred.Computer systems background to secure, create and present information required.

    Preferred Requirements
    Experience in the Utility industry.Preferred candidate should have a background in engineering or substantial experience in operations.Strong interpersonal skills.B2B/Customer Relationship Management background.

    As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Individuals with a disability who need an accommodation to apply please contact us at .

    Non-Bargaining

    The anticipated starting base pay for this position is: $71,900.00 to $117,600.00 per year

    This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

    Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

    In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

    Deadline to Apply: 01/09/26

    EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)

    ACCESSIBILITY STATEMENT
    Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read Less
  • Mgr, Clean Transportation Infrastructure  

    - Minneapolis
    Minneapolis, Minnesota, 55401, United States of AmericaDenver, Colorad... Read More
    Minneapolis, Minnesota, 55401, United States of AmericaDenver, Colorado, 80205

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

    Position Summary

    Applies leadership in directing the activities of the Customer Solutions and Innovation organization to manage the Clean Transportation (CT) and electric transportation (collectively, EV's) infrastructure and business operations processes across company service territories while improving customer experience and increasing customer choice. Oversee day-to-day business operations and management of the CT Infrastructure team. Close collaborator with other CT team members and other business areas including operations, the operating company and financial organizations. Represents the company in regulatory and legal matters. Manages routine budgets.

    Essential Responsibilities

    Provides leadership for staff regarding Clean Transportation infrastructure and business operations processes across all service territories. Lead the implementation, delivery and execution of strategic business priorities and measure and report on the results. Accountable to drive team toward execution and specific revenue, earnings, and customer loyalty as well as satisfaction metrics. Accountable for achievement of goals relative to project completion, budgets, safety, facility performance, regulatory compliance and customer satisfactionManage, develop and evaluate staff to ensure continuous development, focus on results-oriented performance, and attainment of quality metrics. Manage staffing levels within the organization to address peak workload. Responsible for daily management to include budgeting, hiring, coaching, counseling, terminating, and making pay decisions for exempt and non-exempt staff.Develop and implement policies and procedures to align operations and services with customer service expectations, business needs and regulatory requirements. Streamline and drive solid, documented processes and act as the owner for investigating and delivering process improvement and efficiency.Direct relationships and work requirements of equipment installation contractors. Assure that contractors performing work are knowledgeable and in compliance with Xcel Energy standards, policies, procedures, and Federal, State and Local regulations.Coordinates the activities with distribution operations, customers and installation contractors to ensure a safe, expedient and reliable interconnection process to the distribution system for CT make ready and customer installation efforts.Manages development of Unit business plan and operating budget. Monitors results. Ensures alignment with organization and corporate objectives.Stays abreast of new technologies and current industry practices. Represents Company in Regional/National organizations.

    Minimum Requirements

    Bachelor's degree in, business, engineering, operations, technology, or related discipline and/or work experience. Advanced degree preferred.8 years of related experience, 6 years of management experience.Skills sought are communication of complex and advanced strategies, comprehensive budgeting and planning, project management, product management, sound business judgment, excellent communication skills, problem resolution and proven results.Preferred 5 years of regulated utility experience, including in-depth understanding of the regulated financial model.Experience with DER/CT integration processes desired.

    Preferred Experience
    Previous knowledge of Xcel Energy operational systemsPrevious direct leadership experience

    As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Individuals with a disability who need an accommodation to apply please contact us at .

    Non-Bargaining

    The anticipated starting base pay for this position is: $109,500.00 to $155,500.00 per year

    This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

    Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

    In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

    Deadline to Apply: 01/01/26

    EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)

    ACCESSIBILITY STATEMENT
    Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read Less

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