Creative Services is responsible for providing new and creative designs for all of Wynn Resorts with added focus on Nightlife, Special Events and Hotel Sales Customers. As well as providing ongoing support for all existing and future graphic needs.
Works with other departments, employees and occasionally guests to produce, maintain and install signage, graphics, props or other related materials in a fast-paced environment.
QualificationsWynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessThe In-Room Dining Bus Person is responsible for supporting exceptional guest service by maintaining cleanliness, organization, and efficiency within the In-Room Dining operations at Wynn Las Vegas. This role plays a key part in delivering a seamless luxury experience by ensuring guest trays, delivery equipment, and service areas are maintained to the highest standards.
Working behind the scenes and in guest corridors, the Bus Person must demonstrate urgency, attention to detail, and professionalism while supporting service staff in a high-volume, fast-paced luxury environment.
Key Responsibilities
In-Room Dining Service Support
Collect, clear, and transport in-room dining trays, tables, and service equipment promptly from guest hallways and rooms (as permitted)Ensure all collected items are handled carefully and returned to service areas efficientlyAssist servers and assistant servers with staging and preparation for deliveriesMaintain awareness of active delivery timelines to support smooth service flowGuest Experience Support
Interact with guests in a courteous, professional, and discreet manner when encountered in hallways or guest areasRespond promptly to guest requests or direct them to the appropriate team memberMaintain a polished and respectful presence that reflects Wynn’s luxury service standardsSupport an uninterrupted, high-quality guest experience through efficient and quiet serviceCleanliness, Sanitation & Organization
Maintain cleanliness and organization of in-room dining stations, dish areas, and storage spacesEnsure hallways and service corridors remain clear, clean, and presentable at all timesFollow all food safety, sanitation, and health regulations consistentlyOperational Readiness
Stock and replenish service areas with necessary supplies including linens, dishware, condiments, and amenitiesAssist with opening, running side work, and closing duties with attention to detailSupport inventory awareness and communicate any shortages or needs to leadershipService Coordination & Team Support
Communicate effectively with servers, kitchen staff, and coordinators to ensure timely serviceRespond quickly to requests from the In-Room Dining teamAssist with lifting, transporting, and staging equipment needed for large or VIP ordersContribute to a cohesive, team-focused environmentCompliance & Brand Standards
Adhere to all Wynn grooming, uniform, and appearance standardsFollow all departmental procedures and Forbes Five-Star luxury service expectationsMaintain confidentiality and discretion when working in guest areasAct as a brand ambassador, reflecting Wynn’s commitment to excellence in all interactionsQualifications
Education & Experience
High school diploma or equivalent preferred1–2+ years of experience in hospitality, hotel operations, or food & beverage preferredExperience in luxury or high-volume environments strongly preferredCandidates must be at least 21 years of ageKnowledge & Skills
Strong attention to detail and organizational skillsAbility to work efficiently in a fast-paced, service-driven environmentProfessional demeanor with strong guest service awarenessEffective communication and teamwork skillsAbility to handle physical demands and maintain stamina throughout shiftsLicenses & Certifications
Must be able to obtain and maintain all required work cards and certificationsWork Environment
Luxury resort setting with frequent exposure to guest floors and back-of-house service areasFast-paced, high-volume environment requiring urgency and precisionFlexible schedule required, including evenings, weekends, and holidays
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessWynn Las Vegas is in search of a brilliant Crisis Management Specialist (CMS), in close collaboration with the Assistant Director of Crisis Management in Corporate Security, this position is to provide administrative, program, and analytical support to the Crisis Management and Response (CMR) corporate security division
Essential Job Duties & Responsibilities:
Providing support pertaining to all realms of corporate security crisis management in the areas of preparedness, prevention, disruption, response, mitigation, and recovery efforts from any “All-Hazards” event.Creating and maintaining logs containing confidential information, writing reports, conducting statistical analysis, and presenting information in a briefing setting and training classes.Gather, analyze, and evaluate information from a variety of sources, such as databases, information systems, security reports, iView system, in person interviews and open-source research.Assigned as lead on a variety of projects, programs, training modules and preparedness drills.QualificationsWynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessThe Guest Service Representative is responsible for all duties surrounding the Front Desk
• Checking in/out guests
• Monitoring front desk phone center
• Revising in-house reservations
• Cashiering functions
• Resolving guest issues within limits of authority
• Coordinating guest wishes with concierge
• Adhering to Wynn Standards/Core Vales and all policies and procedures
• High school diploma or equivalent required
• Two years of customer service experience
• Minimum of one year front desk experience or equivalent position
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
Read LessJob Description
The Cook I - Sushi is responsible for preparing high-quality sushi and Japanese cuisine in accordance with Wynn Las Vegas standards. This role requires strong foundational culinary skills, attention to detail, and the ability to consistently deliver exceptional presentation and quality in a fast-paced, high-volume luxury dining environment.
Key Responsibilities
Food Preparation & Execution
Prepare sushi, sashimi, rolls, and other Japanese dishes according to established recipes and standardsEnsure all food is prepared with precision, consistency, and high-quality presentationMaintain proper portioning and minimize wasteProduct Quality & Standards
Inspect fish, seafood, and ingredients to ensure freshness and qualityUphold strict quality control standards for all menu itemsEnsure all dishes meet Wynn’s luxury presentation and taste expectationsKnife Skills & Technique
Demonstrate strong foundational knife skills and proper cutting techniquesMaintain consistency in slicing, portioning, and platingContinue developing sushi techniques in alignment with culinary standardsStation Execution & Support
Ensure station is fully stocked, organized, and prepared for serviceMaintain a clean, efficient workspace throughout serviceExecute production efficiently during peak service periodsFood Safety & Sanitation
Follow all health, safety, and sanitation standardsMaintain proper food storage, labeling, and temperature controlsEnsure cleanliness and organization of all work areas at all timesTeam Collaboration
Work collaboratively with chefs, kitchen staff, and service team membersCommunicate clearly to ensure smooth kitchen operationsSupport team members as needed to maintain service standardsOperational Responsibilities
Complete all opening, side work, and closing duties assignedAssist with inventory, prep lists, and stock rotation (FIFO)Participate in pre-shift meetings and daily briefingsCompliance & Brand Standards
Adhere to Wynn grooming, uniform, and professional appearance standardsFollow all company policies and culinary proceduresExecute all responsibilities in alignment with Wynn service cultureQualifications
Education & Experience
High school diploma or equivalent requiredMinimum 1 year of sushi preparation experience required; 2+ years preferredExperience in a high-volume environment preferredCandidates must be at least 18 years of ageKnowledge & Skills
Working knowledge of sushi preparation techniques and Japanese cuisineStrong attention to detail and commitment to qualityAbility to work efficiently in a fast-paced environmentTeam-oriented with effective communication skillsLicenses & Certifications
Ability to obtain and maintain required work cards
Work Environment
High-volume restaurant within a luxury resort settingFast-paced kitchen focused on quality and consistencyFlexible schedule required, including evenings, weekends, and holidays
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessJob Description
The Cook I – Wok is responsible for preparing and executing high-quality wok-fired dishes in accordance with Wynn Las Vegas standards. This role requires strong foundational cooking skills, attention to detail, and the ability to maintain consistency, speed, and presentation in a high-volume, luxury dining environment.
Key Responsibilities
Food Preparation & Execution
Prepare wok-based dishes according to established recipes and standardsExecute dishes with consistency, proper technique, and high-quality presentationMaintain proper portion control and minimize wasteAssist with mise en place and station setupProduct Quality & Standards
Ensure all ingredients meet freshness and quality standardsMaintain consistency in flavor, texture, and appearance of all dishesUphold Wynn’s luxury presentation and culinary expectationsWok Technique & Cooking Skills
Demonstrate strong foundational wok skills, including proper heat control and timingExecute stir-fry, sautéing, and sauce integration techniques effectivelyContinue developing cooking techniques under the direction of leadershipStation Execution & Support
Maintain a clean, organized, and fully stocked workstationEnsure proper setup and breakdown of wok stationExecute orders efficiently during high-volume service periodsFood Safety & Sanitation
Follow all health, safety, and sanitation standardsMaintain proper food storage, labeling, and temperature controlEnsure cleanliness and organization of work areas at all timesTeam Collaboration
Work collaboratively with chefs, kitchen staff, and service team membersCommunicate clearly to support smooth kitchen operationsAssist other stations as needed to maintain service standardsOperational Responsibilities
Complete opening, side work, and closing duties assignedAssist with inventory, prep lists, and FIFO stock rotationParticipate in pre-shift meetings and daily briefingsCompliance & Brand Standards
Adhere to Wynn grooming, uniform, and professional appearance standardsFollow all company policies and culinary proceduresRepresent Wynn’s service culture in all aspects of the roleQualifications
Education & Experience
High school diploma or equivalent requiredMinimum 1 year of cooking experience required; wok or Asian cuisine experience preferredExperience in a high-volume setting preferredCandidates must be at least 18 years of ageKnowledge & Skills
Basic understanding of wok cooking techniques and kitchen operationsAbility to work quickly and efficiently in a fast-paced environmentStrong attention to detail and commitment to qualityTeam-oriented mindset with effective communication skillsLicenses & Certifications
Ability to obtain and maintain all required work cardsWork Environment
High-volume restaurant within a luxury resort settingFast-paced kitchen requiring speed, precision, and consistencyFlexible schedule required, including evenings, weekends, and holidays
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessResponsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.
Job Responsibilities:
Extensive knowledge of Property Management SystemExtensive knowledge of Wynn|Encore Las Vegas room types and amenitiesComprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services providedExecutes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accountsActs as a liaison between guests and all other Property DepartmentsResolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts Responsible for maintaining a working knowledge all current promotions and rate codesEnsure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and servicesHandle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shiftResolve guest issues within limits of authority and empowermentMaintains the cleanliness and supply levels of Front DeskAccurately completing checklists and reports associated with specific shiftsPossess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periodsProvide personal curbside meet and greet, escort to the respective guest room, and in room check-inAbility to assist guests with reserving transportation, restaurant and show reservations, and any other additional requestsProvide each guest with a welcome refreshment/amenity and an escort to the respective guest roomQualificationsJob Requirements:
High school diploma or equivalentMinimum (2) years customer service or (1) year Front Desk experience in a luxury resortMoney handling, basic level math, accounting responsibilitiesMust be at least (21) years of ageRequires excellent communications and telephone etiquette skillsSecond language preferred but not requiredKnowledge of Opera PMS preferred but not requiredWynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
Read LessAs a Banquet Captain I, you will support the execution of banquet events by assisting with setup, service coordination, and guest interaction. You will work under the direction of senior captains and management to ensure service standards are upheld and events run smoothly.
Key Responsibilities
Assist in training and mentoring banquet staff on service procedures and standards.Support inventory management and supply organization for event readiness.Aid in the setup and breakdown of banquet spaces according to event diagrams.Communicate pre-shift details and assignments to service staff.Monitor guest service and assist with food and beverage presentation during events.Collaborate with culinary and service teams to ensure smooth event execution.Perform other duties as assigned by Banquet Management.QualificationsWynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessSecurity Officers are responsible for the safety of patrons, employees and the Wynn and Encore Property. In addition, Security Officers are responsible for ensuring all laws and policies are followed while being responsible for creating a positive guest experience by adhering to the Forbes five-star standards and the Wynn and Encore Core Values and Behaviors.
Key Responsibilities
Safety & Security Operations
Patrol casino floor, hotel areas, and property perimeter to identify potential risks, hazards, or suspicious activity.Prevent theft, fraud, cheating, vandalism, and unauthorized entry.Enforce all company policies, procedures, and gaming regulations.Incident Response & Emergency Handling
Respond promptly to emergencies including medical incidents, fires, disturbances, and criminal activity.Administer first aid/CPR as trained.De-escalate conflicts and manage disorderly conduct professionally.Coordinate with law enforcement and emergency services when required.Asset Protection & Compliance
Escort cash, chips, and other valuables across the property.Verify IDs and ensure compliance with age restrictions and gaming laws.Protect company assets and assist in safeguarding gaming operations.Guest & Employee Service
Provide directions, assistance, and security escorts to guests and team members.Maintain a visible, professional presence to deter misconduct.Deliver exceptional guest service while enforcing security standards.QualificationsEducation & Experience
High school diploma or GED required.Prior security, law enforcement, military, or hospitality experience preferred.Previous casino or gaming environment experience is a plus.Licenses / Certifications
Ability to obtain and maintain required gaming license / work cards.Key Skills & Competencies
Strong observation and situational awarenessConflict resolution and de-escalation skillsExcellent communication and customer serviceAbility to remain calm under pressureKnowledge of safety protocols and gaming regulationsTeam-oriented with the ability to multi-task in fast-paced environmentsPhysical Requirements
Ability to stand, walk, or patrol for extended periodsCapable of responding quickly to emergenciesAbility to lift, carry, and move as requiredComfortable working in a high-noise, high-traffic casino environmentWork Environment
Resort and casino setting with 24/7 operations (including nights, weekends, and holidays)Interaction with guests in a fast-paced, high-volume environmentExposure to indoor and outdoor areasWynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Read LessJob Description
The Director of Housekeeping is responsible for providing strategic leadership and operational oversight for guest room operations, turndown service, linen and laundry functions, and related service delivery in support of Forbes Five-Star standards. This position deputizes the Executive Director of Housekeeping and directs senior leaders and managers to ensure operational excellence, labor and financial performance, employee engagement, and consistent execution across large, complex teams. The role requires sound commercial acumen, strong cross functional leadership, and the ability to translate service expectations into measurable operational results that protect the guest experience and uphold the resort’s brand standards.
Job Responsibilities Specific tasks include but are not limited to directing housekeeping and laundry operations; leading inspections and service standards; managing labor, supplies, and budgets; supporting team development; and partnering with operational leaders to ensure an exceptional luxury guest experience.
1. Housekeeping Operations Leadership
Responsible for providing strategic leadership and direction to managers, supervisors, and front-line team members across all housekeeping and laundry operations.Responsible for directing all aspects of housekeeping operations for guest rooms, suites, turndown service, linen control, laundry, and back-of-house support functions.Responsible for ensuring all areas are maintained to the highest standards of cleanliness, presentation, readiness, and luxury service execution.2. Quality Assurance, Service Standards & Guest Experience
Responsible for ensuring consistent execution of luxury service standards and cleanliness expectations in alignment with Forbes Five-Star requirements and resort brand standards.Responsible for establishing and monitoring inspection programs, quality assurance processes, and service recovery practices to protect the guest’s experience.Responsible for ensuring maintenance issues are reported in a timely manner and liaise with Engineering regarding follow-up.Responsible for inspecting VIP guest rooms and inspecting rooms and corridors randomly on a regular basis to ensure excellent standards on cleanliness and maintenance.Responsible for providing and using the guest profile preferences information to its fullest potential.Responsible for ensuring all guest lost property is recorded, tracked, and kept as per company policy and procedure.Responsible for ensuring all guests’ requests prior and during their stay is recorded and actioned timely and accurately.Responsible for addressing guest concerns, complaints, and operational challenges with urgency, professionalism, discretion, and sound judgment.3. Labor, Financial & Operational Management
Responsible for leading departmental budgeting, forecasting, labor strategy, payroll oversight, and productivity management to support service goals and fiscal discipline.Responsible for overseeing staffing models, scheduling strategies, and workforce deployment based on occupancy, VIP arrivals, group business, special events, and resort-wide operational demands.Responsible for managing inventories, linen par levels, operating supplies, equipment, and vendor-related resources to ensure efficiency, quality consistency, and cost control.Responsible for maintaining compliance with safety, sanitation, chemical handling, and regulatory requirements while promoting a culture of workplace safety and operational discipline.Responsible for arranging all pest control and deep cleaning programs.4. Leadership, Culture & Team Development
Responsible for leading recruitment, onboarding, training, coaching, performance management, succession planning, and professional development efforts for a large and diverse workforce.Responsible for building a high-performance culture that promotes accountability, employee engagement, teamwork, and recognition while reinforcing company values and service expectations.Responsible for maintaining confidentiality with respect to guest information, employee matters, and sensitive operational issues.Responsible for ensuring employees have the tools and resources necessary to serve guests effectively.Responsible for maintaining employee grooming, uniform and appearance standards.5. Cross-Functional Partnership & Communication
Responsible for partnering closely with Front Office, Engineering, Private Access, Food and Beverage, Florist, Security, and other departments to coordinate room readiness, maintenance follow-up, VIP needs, and seamless service delivery.Responsible for serving as an active member of the Hotel Division leadership team and contributing to broader operational planning, guest satisfaction initiatives, and service excellence strategies.Responsible for demonstrating knowledge of and compliance with company policies and procedures, supporting resort appearance and presentation standards, and performing other job-related duties as assigned.QualificationsThe Director of Housekeeping must possess exceptional leadership, communication, and organizational skills, with the ability to lead large teams and complex operations in a fast-paced luxury resort environment. The role requires strong business acumen, operational discipline, attention to detail, and the ability to consistently uphold elevated service, cleanliness, and presentation standards.
Requires a minimum of five years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment, including significant experience managing large teams and complex operations.Luxury hotel or Forbes-rated property experience strongly preferred.Must possess strong leadership, communication, coaching, and team development skills.Must have strong financial acumen, including experience with budgeting, forecasting labor, analyzing productivity, and controlling operating expenses.Must have strong problem-solving, decision-making, and service-recovery abilities.Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.Must be able to manage multiple priorities, work proficiently with deadlines, and perform effectively in stressful, high-pressure situations.Must have the ability to establish standards, inspect quality, and implement operational improvements that support guest satisfaction and service excellence.Must be able to build and maintain strong, positive working relationships with staff, leaders, and cross-functional partners.Must maintain the highest levels of confidentiality regarding guests, employees, and operational matters.Must set the standard for professional demeanor, appearance, and always conduct oneself with integrity and accountability.Must be able to work hours and days as required, with flexibility to support weekends, holidays, and varying operational needs.Requires proficiency in Microsoft Office including Outlook, Word, and Excel. Prior knowledge of Opera, HotSOS, Rex, and other hospitality systems is preferred.Knowledge of union and non-union work environments is preferred. • Must be able to satisfactorily communicate in English with guests, management, and other employees to their understanding. Additional foreign language, particularly Spanish, a plus. • Combination of education equivalent to graduation from high school or any other combination of education, training, and experience that provides the required knowledge, skills, and abilities. College degree preferred. • Must be 21 years of age or older.Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
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