WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Read LessWSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation.
Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation. Offers recommendation based on maximizing client benefits.
Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
REQUIREMENTS:Experience in a similar Audiology or Hearing Aid Specialist role.
Active state license in Audiology and/or hearing aid dispensing.
1-5 years of experience preferred.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers/clients.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
A PLACE TO GROW YOUR CAREER:Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. You will benefit from:
A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning & licensing reimbursement
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships and a Hearing Instrument Specialist Trainee program
THE SUPPORT OF A LEADER IN HEARING HEALTH:HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.
AS A LEADER WE CAN OFFER:Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
LIFESTYLE & BENEFITS:Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation.
Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation. Offers recommendation based on maximizing client benefits.
Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
REQUIREMENTS:Experience in a similar Audiology or Hearing Aid Specialist role.
Active state license in Audiology and/or hearing aid dispensing.
1-5 years of experience preferred.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers/clients.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
A PLACE TO GROW YOUR CAREER:Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. You will benefit from:
A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning & licensing reimbursement
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships and a Hearing Instrument Specialist Trainee program
THE SUPPORT OF A LEADER IN HEARING HEALTH:HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.
AS A LEADER WE CAN OFFER:Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
LIFESTYLE & BENEFITS:Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives
Salary: $60,000 - $85,000
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation.
Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation. Offers recommendation based on maximizing client benefits.
Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
REQUIREMENTS:Experience in a similar Audiology or Hearing Aid Specialist role.
Active state license in Audiology and/or hearing aid dispensing.
1-5 years of experience preferred.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers/clients.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
A PLACE TO GROW YOUR CAREER:Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. You will benefit from:
A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning & licensing reimbursement
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships and a Hearing Instrument Specialist Trainee program
THE SUPPORT OF A LEADER IN HEARING HEALTH:HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.
AS A LEADER WE CAN OFFER:Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
LIFESTYLE & BENEFITS:Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Read LessWSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Read LessWSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
The Compliance Manager supports the implementation and maintenance of an effective compliance program across WSA America’s retail and wholesale hearing healthcare businesses in the United States and Canada. This position works closely with business leaders and functional stakeholders to promote a culture of integrity, ensure adherence to applicable laws and regulations, and mitigate compliance risks across WSA America.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1] Program Implementation & Oversight
• Support the execution of the Regional Compliance Program, ensuring consistent implementation across both retail and wholesale business units.
• Assist in developing and maintaining compliance policies and procedures.
• Monitor and assess compliance risks, recommending and overseeing appropriate mitigation activities.
2] Training & Communication
• Develop and deliver compliance trainings tailored to different roles lines of business.
• Promote awareness of compliance responsibilities through clear, accessible communication.
• Support initiates that foster a culture of compliance and ethics.
3] Monitoring, Auditing, & Investigations
• Support the annual compliance monitoring and auditing workplan, including developing testing protocols, documenting findings, and tracking remediation.
• Conduct or assist in investigations of reported compliance concerns, ensuring timely documentation and resolution.
• Maintain accurate records of investigations, corrective actions, and outcomes.
4] Risk Assessment & Continuous Improvement
• Assist in performing periodic regional and business-level compliance risk assessments.
• Identify emerging risks, regulatory changes, and industry trends relevant to hearing healthcare, in both retail and wholesale lines of business.
• Recommend process enhancements to improve compliance effectiveness and efficiency.
5] Enforcement & Corrective Action
• Support enforcement of standards and disciplinary guidelines for compliance-related violations.
• Collaborate with Human Resources, Legal, and Operations to ensure fair and consistent corrective actions.
6] Collaboration & Reporting
• Serve as a trusted advisor to operational leaders and managers.
• Prepare reports and presentations summarizing key compliance metrics, trends, and program outcomes.
• Support compliance reporting to regional leadership and regulatory agencies, as required.
REQUIREMENTS:Doctor of Jurisprudence from an American Bar Association (ABA) approved law school and at least two (2+) years of legal experience. o A combination of education and experience may be considered in lieu of a formal education
2+ years of compliance experience in healthcare, medical devices, pharmaceuticals, or related regulated industry.
Experience supporting multi-entity or cross-border compliance programs (U.S. and Canada preferred) • Familiarity with applicable U.S. and Canadian laws and regulations, such as the Anti-Kickback Statute, False Claims Act, HIPAA, PIPEDA, etc.
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Read LessWSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Read LessWSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation.
Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation. Offers recommendation based on maximizing client benefits.
Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
REQUIREMENTS:Experience in a similar Audiology or Hearing Aid Specialist role.
Active state license in Audiology and/or hearing aid dispensing.
1-5 years of experience preferred.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers/clients.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
A PLACE TO GROW YOUR CAREER:Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. You will benefit from:
A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning & licensing reimbursement
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships and a Hearing Instrument Specialist Trainee program
THE SUPPORT OF A LEADER IN HEARING HEALTH:HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.
AS A LEADER WE CAN OFFER:Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
LIFESTYLE & BENEFITS:Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
