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• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Houston

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Houston

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Associate Program Manager  

  Worldwide TechServices

  - Miami

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Associate Program Manager reports to a Program Manager and will support them in the delivery of services to a client. Understands established procedures and customer service polices and adheres to such in order to maintain high standards and ensure quality customer service. Responsibilities • Manages technician backfill • Coach or assist in the training of team members and escalates issues or potential conflict to Program Manager • Facilitates daily program activities and processes in order to improve services • Prepares required reporting and distributes to appropriate internal and external clients • Collaborates with appropriate internal resource as first level of escalation for dispatch services in order to resolve or escalate issues as required • Makes recommendations to the Program Manager in order to improve program objectives • Collaborates with vendor partners as first level program contact for delivery of services • With direction from the Program Manager, manages projects assigned by the Program Manager • May be responsible for basic financial activities • May participate in pricing exercises under the direction of the Program Manager • Assists with formal customer complaints for root cause and quick resolution • May use customer ticket system applications to update/monitor FTE work activities • Attends weekly and monthly meeting with customers and clients • Provides back up support to Program Manager in their absence • May be required to travel to domestic and international client sites • Additional requirements may exist if offer of employment is extended Requirements Education and Experience: • Typically requires a Bachelor's degree with 2-3 years of experience or an equivalent amount of experience; or additional education with less experience • Experience with IT service delivery Certifications and/or Qualifications: • Knowledge of relevant technical software • Proficient with Excel, PowerPoint and Word Skills: • Excellent written and oral communication skills • Excellent organizational skills • Excellent interpersonal skills • Ability to oversee the planning, organization, development, and implementation of projects and services • Ability to maintain professionalism when interacting with clients and addressing concerns • Ability to learn new concepts and processes • Understand and operate within a specific governance model
  
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Customer Service Engineer  

  Worldwide TechServices

  - Chantilly

  Posted: 03/06/2026

  Apply Now

  The Customer Service Engineer - is an intermediate position that perfo... Read More

  The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
  
  Responsibilities
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
  
  Education and Experience:
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required
  
  Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  Additional requirements may exist if offer of employment is extended
  
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Indianapolis

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Pittsburgh

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Houston

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Customer Service Engineer  

  Worldwide TechServices

  - Denver

  Posted: 03/06/2026

  Apply Now

  The Customer Service Engineer - is an intermediate position that perfo... Read More

  The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
  
  Responsibilities
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
  
  Education and Experience:
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required
  
  Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  Additional requirements may exist if offer of employment is extended
  
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Pittsburgh

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now
• W

  Dynamic PC Support Techician  

  Worldwide TechServices

  - Columbus

  Posted: 03/06/2026

  Apply Now

  Worldwide TechServices is a global leader in delivering technology ser... Read More

  Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
  
  The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
  
  Responsibilities
  
  Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needs
  Qualifications
  
  Education and Experience:
  
  Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus
  Certifications and/or Qualifications:
  
  Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insurance
  Skills:
  
  Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

  Apply Now

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