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WM
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  • WM Cares Representative  

    - Thurston County
    **I. Job Summary** The WM Cares CSR position receives and processes es... Read More
    **I. Job Summary** The WM Cares CSR position receives and processes escalated and Corporate contacts from customers across the enterprise from all channels which include: phone calls from customers, forwarded calls, Better Business Bureau complaints, Social Media, Email, etc. Touch points with the call centers across the enterprise to ensure customer resolution, root cause analysis and proper handling of the customer escalations. They will be empowered to follow a process for customer resolution calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Customer Service Representatives (CSR) to meet overall call center objectives and enhance the customer service function to exceed all customers expectations. **_Preference to hire from within the current WM CE Team_** **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Fields single or multiple-market customer service inquiries and transactions of a mid to high level of complexity from residential, commercial or industrial customers independently and proficiently: + Quickly research the customers history to speak to any given situation + Communicates concise and accurate information. + Confirms understanding of customer needs, issues, and requests; includes quick resolution skills + Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Waste Management. + Supports all service lines as required by the customer situation. + Uses authorized system to gather information, provide information, and/or update customer records. + Provides standard and sometimes more advanced information and education regarding pricing, service options, charges, billing, and contracts. + Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals. + Completes cross training with Operations, Sales and Billing. + Performs outbound calling when required. + Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues. + Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. + Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals. + As required by management, maintains routine customer service related reports and creates reports as requested. **III. Supervisory Responsibilities** This job has no direct supervisory duties. This position does not have hiring/ firing or employee disciplinary authority. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience Education: High School Diploma or GED (accredited). Experience: Two years of prior work experience at a direct call center. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required + Ability to work in and/or back-up all incoming call + Ability to cross train and develop Lead CSR skills + Excellent verbal, written and analytical skills + Computer skills, MS Office + Typing Skills + Professional phone etiquette + Ability to multi task + Ability to react well under pressure + Treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: Remote; **_must be within 50 miles of a CE location_** The expected starting pay range for this position across the U.S. is $19.76- 24.71/hr. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply." Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less
  • Office Administrator  

    - Chautauqua County
    **Stericycle is now part of WM.** To learn more about WM's acquisition... Read More
    **Stericycle is now part of WM.** To learn more about WM's acquisition of Stericycle, **CLICK HERE** to read the press release. **Mon-Fri 8:00am - 4:30pm Pay: $21.92 - $26.30 DOE** I. Job Summary The Office Administrator provides administrative support for assigned location. Duties vary from accounting, payroll, customer service, and general office work. Also acts as a backup to Billing Administrators and Customer Service Representatives. II. Essential Duties and Responsibilities + Office Administration + Branch Emails + Closing Confirmations + Coordinating shipping of packages (FedEx parts, supplies, RFP's, etc.) + Re-schedule of missed service + Ordering supplies + Open and review mail + Vendor Management (setup, communication, local visits) + Equipment lists PROCESSING deliveries + Payroll Processing + Time and Attendance. Enters and audits weekly final payroll reports for departmental approval + Exception based billing Accounts (Half-Bag) + Reviews vendor invoices ensuring accuracy and completes all AP related functions. Ensures proper coding to correct location and GL account with department managers approval; batches Read Less
  • **I. Job Summary** Provide technical and mechanical support to WM's La... Read More
    **I. Job Summary** Provide technical and mechanical support to WM's Landfill Gas-to-Energy Plants through Gas Analyzer and IT hardware (computer) support to ensure compliance with various measurement devices and support equipment. **II. Essential Duties and Responsibilities** The individual must have the ability to work independently without direct supervision. To perform this job successfully, an individual must be able to supervise the work efforts of others and perform the essential duties satisfactorily. Other duties may be assigned and vary by location. + Responsible for ensuring safe working conditions and environmental compliance + Responsible for administering Waste Management Renewable Energy (WMRE) operations policies + Assists the plant manager with managing and maintaining compliance equipment integrity and, on occasion, supporting plant operations + Respond to various scheduled and unscheduled support requests from WMRE sites on a 24X7 basis + Remain trained and qualified to perform work and/or calibrations of compliance equipment + Communicates clearly with various team members, including providing suggestions and analysis + Train and support plant personnel on proper operation, maintenance and safety procedures for all various compliance equipment + Interacts with 3rd party vendors/contractors to forecast and/or request parts and technical needs **III. Supervisory Responsibilities** N/A **IV. Qualifications** A. Education and Experience Education: High School Diploma or GED (accredited) Experience: Five (5) years of relevant work experience Must live and work in the US. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required + Experience operating WMRE gas to energy facilities and can/have demonstrate(d) experiences through historical quality, performance reviews and support needs + Must be able to travel a minimum 50%-70% with overnight stays + Technically savvy to interact with software, hardware and data measurement / acquisition equipment including disassembly and assembly of critical/sensitive hardware + Must have strong computer skills with high level programming and understanding. + Must have electrical control wiring construction, troubleshooting and repair experience + Having Gas Chromatograph experience in mechanical aptitude, programming, operation and troubleshooting experience is an advantage. + Available for remote access and troubleshooting beyond "normal business hours" + A self-driven independent worker is critical + Experience in commissioning gas to energy facilities is a plus + Communications (verbal and written) skills The expected base pay range for this position across the U.S. is $87,000 - $127,535.This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for bonus. Must live and work in the US. **Benefits** At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click ""Apply." Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less
  • WM Cares Representative  

    - Maricopa County
    **I. Job Summary** The WM Cares CSR position receives and processes es... Read More
    **I. Job Summary** The WM Cares CSR position receives and processes escalated and Corporate contacts from customers across the enterprise from all channels which include: phone calls from customers, forwarded calls, Better Business Bureau complaints, Social Media, Email, etc. Touch points with the call centers across the enterprise to ensure customer resolution, root cause analysis and proper handling of the customer escalations. They will be empowered to follow a process for customer resolution calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Customer Service Representatives (CSR) to meet overall call center objectives and enhance the customer service function to exceed all customers expectations. **_Preference to hire from within the current WM CE Team_** **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Fields single or multiple-market customer service inquiries and transactions of a mid to high level of complexity from residential, commercial or industrial customers independently and proficiently: + Quickly research the customers history to speak to any given situation + Communicates concise and accurate information. + Confirms understanding of customer needs, issues, and requests; includes quick resolution skills + Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Waste Management. + Supports all service lines as required by the customer situation. + Uses authorized system to gather information, provide information, and/or update customer records. + Provides standard and sometimes more advanced information and education regarding pricing, service options, charges, billing, and contracts. + Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals. + Completes cross training with Operations, Sales and Billing. + Performs outbound calling when required. + Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues. + Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. + Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals. + As required by management, maintains routine customer service related reports and creates reports as requested. **III. Supervisory Responsibilities** This job has no direct supervisory duties. This position does not have hiring/ firing or employee disciplinary authority. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience Education: High School Diploma or GED (accredited). Experience: Two years of prior work experience at a direct call center. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required + Ability to work in and/or back-up all incoming call + Ability to cross train and develop Lead CSR skills + Excellent verbal, written and analytical skills + Computer skills, MS Office + Typing Skills + Professional phone etiquette + Ability to multi task + Ability to react well under pressure + Treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: Remote; **_must be within 50 miles of a CE location_** The expected starting pay range for this position across the U.S. is $19.76- 24.71/hr. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply." Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less
  • Director I, Environmental Protection  

    - Wake County
    I. Job Summary Responsible for identifying and controlling company lia... Read More
    I. Job Summary Responsible for identifying and controlling company liability and associated costs for groundwater and associated media, optimizing WM landfill capacity and development costs, and implementation of company-wide environmental protection programs and policies within a defined geographic area of coverage. Support and provide leadership of certain corporate technical programs focused on asset protection and management of enterprise risk. While this is a remote position, the candidate must be based out of Ohio, Michigan or Pennsylvania. II. Essential Duties and Responsibilities Develop and implement standards relating to the protection, control, and management of groundwater, surface water and the vadose zone (i.e., unsaturated zone(s) below ground surface) within a defined geographic area of coverage. Additional areas of responsibility include management and evaluation of leachate, landfill gas, gas condensate, etc. when they are a threat to surface water, groundwater, or the vadose zone. Actively participates in the strategy and approval of the operating and capital budget for the Groundwater and Technical Programs group and review and approval of proposed modifications to groundwater-related remedial reserves. Direct and manage internal and external (consultant) company resources. Manage asset development within the defined geographic area of coverage including facility impact determinations, expansion investigation scope and interpretation, groundwater/surface water permitting, regulatory negotiations, monitoring program development/change/optimization review and due diligence of potential property acquisitions. Design and implement strategic project plans in response to more complex compliance and liability issues and problems. Responsible for interpreting environmental data, directly responding to NOVs or proposed Consent Orders, and commenting and directing responses to proposed regulatory rule revisions related to our areas of responsibility within the company. Organize and execute routine communications with Area management regarding both significant development projects as well as to ensure compliance and consistency with company-wide environmental protection programs. Plan, organize and manage the groundwater and related-media portion of an environmental protection program within a defined geographic area of coverage. Under senior management direction, work toward predetermined goals and objectives. Monitor emerging issues in environmental regulatory requirements. Initiate and participate in developing the company's response to new or changing regulations on a State, regional, and national basis. Direct communication with local, state, or national stakeholders to discuss program or project objectives that meet WM objectives of environmental protection or performance. III. Qualifications Must live and work in the U.S. A. Required Qualifications Education: Bachelor of Science Degree, or in lieu of degree, High School Diploma or GED 4+ years of hydrogeology and landfill-related experience 10+ years landfill-related experience Specific certification, licensing, or registration is required by at least one nationally recognized organization and one or more state organizations in the field of groundwater/ hydrology, geology, or geologic engineering. B. Preferred Qualifications Bachelor of Science Degree or higher Minimum of 10+ years of hydrogeology and landfill-related experience MS Office familiarity, general computer acumen and ability to learn to utilize other job-related technical software. Familiarity with statistical methods. Research skills. A working knowledge of the company's operations and business hierarchy. IV. Physical Requirements Office: This job primarily operates remotely. When not working remotely, normal setting for this job is an office setting at WM facilities (e.g., landfill and hazardous waste sites, transfer stations, market area offices, etc). Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes, or similar elements when working in the field outside an office setting. 20-25% travel is anticipated the first year of employment; subsequent travel may be comparable but variable depending on location and significance of key projects The expected base pay range for this position across the U.S. is $150,920 - $176,100. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. If this sounds like the opportunity that you have been looking for, please click Apply. Equal Opportunity Employer: Minority/Female/Disability/Veteran J-18808-Ljbffr Read Less
  • CDL Truck Driver, Container Delivery  

    - Yolo County
    We're excited by the strong interest in this opportunity! To best meet... Read More
    We're excited by the strong interest in this opportunity! To best meet our hiring needs, candidates with 1+ years of CDL driving experience in waste collection or local delivery are highly preferred. **Pay:** $25.50/ Hour **Schedule:** Full Time, Monday-Friday, Shift starts at 5:30 AM **What is the value of a WM job?** The value of a WM job is **more than a paycheck** . It's a way to create opportunities for you and your family. **We Are Stable:** Our WM team is home every day, and our team members perform essential and meaningful work. **Who are we? #WeAreWM** _Ready to roll with us?_ Click Apply to join the WM (formerly Waste Management) team today. I. Job Summary Safely operates a heavy-duty truck to perform assigned duties on designated routes. II. Essential Duties and Responsibilities + Operates vehicle in accordance with Occupational and Safety Health Act (OSHA) and Department of Transportation (DOT) requirements as well as all local, state and federal requirements and Company expectations for the Fleet; maintains a clean and safe vehicle. + Performs pre- and post-trip inspections of assigned vehicle using standard DVIR (Driver Vehicle Inspection Report); notes all issues on DVIR form for corrective review/repair. + Immediately reports any unsafe situations or service calls to Route Manager or Dispatch before attempting service. + Participates and cooperates in all scheduled training, briefings, and meetings as required by Route Manager. + Works closely with Route Managers to improve route efficiencies and identify problem or unsafe accounts. + Performs all duties as scheduled by Route Manager or Dispatch, assisting other company drivers as directed. + Notifies Route Manager of any incidents, accidents, injures, or property damage. + Notifies Dispatch or Route Manager of issues as prescribed by Service Machine protocol, including blocked containers, potential missed pick-ups or problems that arise on the route. + Communicates customer requests or issues to Dispatch or Route Manager. + Completely dumps all containers and leaves the customer's location clean and free of debris. + Completes and submits customer tickets when excess yardage must be removed. + Positions containers on the customer's property in a manner that ensures lids are properly replaced, containers are set in an upright position, and containers do not block driveway entrances or traffic. + Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route. III. Qualifications A. Required Qualifications + 1 year operating a vehicle requiring a CDL or + 1 year equivalent military driving within the last 7 years and + Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports and + Must be at least 18 years of age and + Legally eligible to work in the country where the position is located + (CDL)-Class B Commercial Drivers License B (CDL) Upon Hire and + The CDL is a requirement, therefore, an applicant must be 21 years of age B. Preferred Qualifications + High School Diploma or GED (accredited) IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. + Standing + Walking + Lifting + Pushing + Pulling + Crouching + Reaching + Handling + Sitting + Talking + Hearing The expected base pay rate for this on-site position is $25.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less
  • Sr. Outside Sales Account Executive - Detroit area  

    - Wayne County
    **Quick Snapshot** The Senior Account Executive (SAE) will cover our D... Read More
    **Quick Snapshot** The Senior Account Executive (SAE) will cover our Detroit territory. This will be a hybrid position with occasional visits to our local office, which means that candidates must live in the territory. This position is a combo hunter / farmer, meaning you will be responsible for new business (hunting) as well as retention of existing accounts (farming), **_with a heavy emphasis on hunting (cold calling and prospecting for new business)._** Prior outside / field sales experience in a business to business (B2B) setting will be preferred. **I. Job Summary** The Senior Account Executive role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals. This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers. Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The SAE will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + SAEs are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers. + Initiate business to business sales relationships. + Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies. + Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve goals for new sales. + Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention. + Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability. + Establish and maintain a high level of customer satisfaction. + Propose customer solutions that are compliant with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues. + Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate. + Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. + Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends. + Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals. **III. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. **Required Qualifications (Education and Experience)** + Bachelor's Degree (accredited) or in lieu of degree + High School Diploma or GED (accredited) and 4 years of relative work experience + 4 years of work experience in direct business-to-business sales, business-to-business cold calling, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement) + _Preferred:_ Recent experience with Salesforce.com (SFDC). **IV. Physical Requirements** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. + Normal setting for this job is: office setting, work from home, and outside sales.Routine use of computers, phones, and copy machines should be expected. **V. Benefits** You'll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), unlimited vacation time, and an annual education assistance benefit available for team members! If this sounds like the opportunity that you have been looking for, please click Apply. Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less
  • CDL Truck Driver - Commercial - $2000 Sign on Bonus  

    - Davidson County
    Schedule: 12AM or 2:30AM start time until route is complete. Weekends... Read More
    Schedule: 12AM or 2:30AM start time until route is complete. Weekends maybe required. Pay: $27+/hr. Depends on experience. **$2,000 Sign On Bonus!** **A rehire will not be eligible to receive the sign on bonus if rehired within 365 days from the date leaving WM.** **What is the value of a WM job?** The value of a WM job is **more than a paycheck** . It's a way to create opportunities for you and your family. **We Are Stable:** Our WM team is home every day, and our team members perform essential and meaningful work. **We Are Committed to Growth:** Annual Education Assistance Benefit available for team members. **We Are Investing in You:** Amazing Medical, Dental Read Less
  • Sales Retention Account Associate  

    - Maricopa County
    I. Job Summary The Account Associate I (AA) serves as a key point of c... Read More
    I. Job Summary The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives. II. Essential Duties and Responsibilities Communicates in a focused and compelling way that drives customers' thoughts and actions. Utilizes appropriate change management processes to meet the demands of the sales role. Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. Explores alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment. Contributes to individual and shared responsibilities in a team environment. Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) Analyzes reports as needed and/or handles general administrative duties as appropriate. III. Qualifications A. Required Qualifications High School Diploma or GED (accredited) 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing ? Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less
  • WM Cares Representative  

    - Kennebec County
    **I. Job Summary** The WM Cares CSR position receives and processes es... Read More
    **I. Job Summary** The WM Cares CSR position receives and processes escalated and Corporate contacts from customers across the enterprise from all channels which include: phone calls from customers, forwarded calls, Better Business Bureau complaints, Social Media, Email, etc. Touch points with the call centers across the enterprise to ensure customer resolution, root cause analysis and proper handling of the customer escalations. They will be empowered to follow a process for customer resolution calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Customer Service Representatives (CSR) to meet overall call center objectives and enhance the customer service function to exceed all customers expectations. **_Preference to hire from within the current WM CE Team_** **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Fields single or multiple-market customer service inquiries and transactions of a mid to high level of complexity from residential, commercial or industrial customers independently and proficiently: + Quickly research the customers history to speak to any given situation + Communicates concise and accurate information. + Confirms understanding of customer needs, issues, and requests; includes quick resolution skills + Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Waste Management. + Supports all service lines as required by the customer situation. + Uses authorized system to gather information, provide information, and/or update customer records. + Provides standard and sometimes more advanced information and education regarding pricing, service options, charges, billing, and contracts. + Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals. + Completes cross training with Operations, Sales and Billing. + Performs outbound calling when required. + Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues. + Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. + Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals. + As required by management, maintains routine customer service related reports and creates reports as requested. **III. Supervisory Responsibilities** This job has no direct supervisory duties. This position does not have hiring/ firing or employee disciplinary authority. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience Education: High School Diploma or GED (accredited). Experience: Two years of prior work experience at a direct call center. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required + Ability to work in and/or back-up all incoming call + Ability to cross train and develop Lead CSR skills + Excellent verbal, written and analytical skills + Computer skills, MS Office + Typing Skills + Professional phone etiquette + Ability to multi task + Ability to react well under pressure + Treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: Remote; **_must be within 50 miles of a CE location_** The expected starting pay range for this position across the U.S. is $19.76- 24.71/hr. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply." Equal Opportunity Employer: Minority/Female/Disability/Veteran Read Less

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