Job purpose
Under the direction of the Collection Manager, Must operate within the approved guidelines, policies and procedures of the FDCPA.
Duties and responsibilities
> Collector must make minimum of 120 calls a day and answer any incoming collection calls.
> Read and Respond to all emails received in a timely manner
> Set up payment arrangements according to collection guidelines
> Follow up all broken arrangements by the customer
> Has to be able to work close with other coworkers
> Must be able to stay for extended hours if asked
> All collectors must have knowledge of the FDCPA
> Collector has to be able to schedule and track their own arrangements made
> Q&A out bound calls
Work Experience Requirements
Minimal of 1 year of collection or sales experienceStrong keyboard skillsStrong interpersonal and communication skillsExperience in a fast paced environmentGood active listening skillsProficient in Microsoft officeSales experience a plusAbility to work independently and make effective use of resources
Education Requirements
High School Diploma/GED
Some college preferred
Company DescriptionGrowing and innovative Consumer Lending company with a dynamic call center environment located in Claymont, DE. We are results oriented and pride ourselves on team work and dedication to our clients.Company DescriptionGrowing and innovative Consumer Lending company with a dynamic call center environment located in Claymont, DE. We are results oriented and pride ourselves on team work and dedication to our clients. Read Less
