·Job Summary
Inventory ManagementOrder on par for breakfast items, paper products, laundry chemicals, and in-room amenity supplies. Over time, overseeing linen inventories.On-call status shared with General Manager.Scheduling all staff successfully; attention to maximizing staff satisfaction and organization while minimizing errors.Group SalesCommunication with group coordinators to negotiate pricing, discuss additional booking incentives offered by Country Inn River Falls, and execute group set-up within PMS.Inspect rooms and insure cleanliness and maintenance goals are met.· Maintain, evaluate, and motivate staff with General ManagerExpectations
· A minimum of two scheduled shifts covering the desk, May – October
· A minimum of four scheduled shifts covering the desk, November – April
· Management of daily hotel operations
· Management of hotel personnel
o On call status
o Shift coverage
o Training new hires
o New hire paperwork
o Hiring and terminating of personnel
Benefits
· Annual salary
· 80 hours paid time off annually. PTO does not accrue year to year.
· Cell phone coverage
· Monthly gas and mileage reimbursement
· Opportunity for bonus packages
· Option for monthly healthcare premium reimbursement if applicable to individual. Contingent upon benefit package and Wissota Hospitality Inc. discretion.
Growth opportunities
· Annual raises
· Experience with Global Distribution Systems and Online Travel Agents
· Promotion to General Manager
· Opportunity to gain experience in small business financial management
· Much, much, more!
Company DescriptionHi! We are Scott and Alexa Eickschen. Owners of Wissota Hospitality. Our main focus is on our team's overall wellbeing and happiness. We believe in work-life balance. Unlike other hospitality companies we set time-off expectations and will always prioritize your mental health and happiness above everything else. By valuing our team we find that the property success comes as a result. When you work for Wissota Hospitality you are family.Company DescriptionHi! We are Scott and Alexa Eickschen. Owners of Wissota Hospitality. Our main focus is on our team's overall wellbeing and happiness. We believe in work-life balance. Unlike other hospitality companies we set time-off expectations and will always prioritize your mental health and happiness above everything else. By valuing our team we find that the property success comes as a result. When you work for Wissota Hospitality you are family. Read LessJob Summary
The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Performs all duties of a Guest Services Representative
Registers and processes guests upon arrival and departure
Demonstrates and provides exceptional guest service to all hotel guests
Demonstrates telephone courtesy and professionalism
Maintains personal connections with guests and clients to encourage guest loyalty
Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
Uses appropriate selling techniques to maximize revenue and occupancy
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Assists in reviewing and approving billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
Maintains clean and professional appearance of public areas and hotel office
Performs additional responsibilities as assigned by leadership
Qualifications
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Strong leadership and a professional image
Conduct work-related functions in a professional manner
