Job DescriptionWingstop Shift Lead\n$15/hr\nFull Job DescriptionA Shift Leader has the overall responsibility of supporting the General Manager in the day-to-day operations of the restaurant and directing the daily operations of a restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
People Management: Responsible for assisting the General Manager in staffing the restaurant timely and efficiently with a carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests; create the culture in the restaurant through respect, recognition, and reward. Must work well with others and support the Wingstop Team. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low-level guest issues with efficiency and a positive attitude.
Financial Management: Control cash, property, product, and equipment; build sales, control labor, and food costs.
Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.
RequirementsGuest service mentality; has a genuine desire to serve the guestsMaintains a calm, tactful demeanor when dealing with difficult situationsManages multiple projects and timelines with a sense of urgency and follow-throughWell-organized and detail-orientedOngoing learner; exhibits insatiable curiosity and an interest in self-improvementHas an outgoing personalityStrong work ethicOther duties as assigned
Skills and Experience Minimum of 2 years of previous food service, retail, or restaurant supervisory experienceStrong written and verbal communication skillsInitiative and assertivenessStrong interpersonal skills and conflict resolution skillsStrong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engagedPassionate about hospitality and serving the guestAbility/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidaysAbility to problem solveAbility to accept feedback and willingness to improveAbility to set goals, create action plans, and implement those plansAbility to measure performance, subjectively and objectivelyCultivate attractive culture within the restaurantAmbassador and representative of the culture of the brand and the mission to Serve the World FlavorDrivingValid Driver's License
Job DescriptionWingstop Line Cook\n$16/hr\nFull Job DescriptionWingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.
A Wingstop cook is responsible to prepare quality food that tastes great and is consistent from day to day. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services delivered to each customer; following and comprehending the importance of proper personal hygiene and sanitation procedures. The restaurant cook must be able to successfully focus on their job in a calm, yet efficient manner.
Essential Duties & Responsibilities:Ensure that each guest has a positive, long-lasting impression of the Wingstop experienceAbility to practice safe cooking proceduresQuickly scan and comprehend the order ticketsAccurately count the number of Bone-In Wings, Boneless Wings and BonelessStrips needed for each orderCoordinate the cooking time of Bone-In Wings, Boneless Wings, and BonelessStrips and fries with the corresponding timerAccording to Wingstop standards; Sauce, Season, and package all ordersAccurately count the cooked Bone-In Wings, Boneless Wings, and BonelessStrips into the proper sauce bowlsCook and prepare Bone-In Wings, Boneless Wings, and Boneless Strips, andFries in the proper fryers and basketsFilter and freshen the fryer shortening daily, following all safety procedures and with proper safety equipmentAssist in keeping the kitchen clean throughout the shift maintaining clean as you go and at closing timeImmediately notify the Manager on Duty of all safety, sanitation, or employee issuesAssist other employees as neededFollow directions given by the Manager or SupervisorKnow and thoroughly understand the importance of good hygiene and food handling practicesAbility to thoroughly understand and follow instructions on how to properly and safely use chemical cleaning products
Key Skills/Abilities:Guest service mentality; has a genuine desire to serve the customerMaintains a calm, tactful demeanor when dealing with difficult situationsManages multiple projects and timelines with a sense of urgency and follow-throughWell-organized and detail-orientedOngoing learner; exhibits insatiable curiosity and an interest in self-improvementHas an outgoing personalityStrong work ethicAdditional Information:Cook and restaurant experience is a plus!Food Handler Certification required
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation or any other classification protected by law.
Job types: Full-timePart-time
Education: No education required
Work location:On-site
