Job DescriptionJob DescriptionService Technician & Warranty CoordinatorLocation: Oklahoma City, OK
Company: Window World of Oklahoma City
Job Type: Full-Time | Monday–Friday, 40 hrs/week
Window World of Oklahoma City is a trusted leader in windows, doors, and siding. We’re dedicated to delivering outstanding customer experience from installation through long-term service and warranty care.
We’re seeking a Service Technician & Warranty Coordinator who will take ownership of our service operations—performing in-home service and warranty repairs while also coordinating scheduling, communication, and parts management to ensure every customer receives timely, high-quality support.
Key Responsibilities· Perform residential window, door, and siding service and warranty repairs with professionalism and attention to detail.· Serve as the main point of contact for all service and warranty requests.· Schedule service appointments and coordinate routes efficiently.· Communicate clearly with customers regarding appointment times, service updates, and expectations.· Support service operations by managing parts, tracking repairs, and maintaining accurate service records.· Ensure service materials and tools are organized and ready for daily jobs.· Monitor key performance indicators (service completion rate, response times, customer satisfaction).· Provide feedback and recommendations to improve service processes and customer experience.
Skills & Qualifications· 2+ years of experience in home service, window/door installation, or related field (required).· Excellent communication and customer service skills.· Strong organizational abilities and comfort with scheduling and documentation systems (CRM, Excel, Microsoft).· Knowledge of window and door repair, adjustment, and installation best practices.· Ability to lift up to 50 lbs and work safely in residential environments.· Problem-solving mindset and attention to craftsmanship.· Forklift certification a plus (not required).
Why Join Us· Competitive pay with steady Monday–Friday schedule (no weekends).· Family-oriented culture that values quality, teamwork, and customer care.· Opportunity to grow into service management or operations leadership.· Employee discounts on products and services.
Apply today to join a company committed to quality, teamwork, and exceptional service.
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