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Williams Sonoma Inc.
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  • Williams-Sonoma Inc. - 219 East Grand Avenue - Responsibilities: Lead... Read More
    Williams-Sonoma Inc. - 219 East Grand Avenue - Responsibilities: Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation); Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or bakers racks as needed; Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment; Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs); Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training Read Less
  • Williams-Sonoma Inc. - 1905 Towne Centre Boulevard - Responsibilities:... Read More
    Williams-Sonoma Inc. - 1905 Towne Centre Boulevard - Responsibilities: Leads the store team to create an exceptional experience for customers and exceed sales goals; Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience; Reinforce customer service principles by coaching staff on their successes and challenges; Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals; Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy Read Less
  • Williams-Sonoma Inc. - 5377 Tamiami Trail North - Responsibilities: Pr... Read More
    Williams-Sonoma Inc. - 5377 Tamiami Trail North - Responsibilities: Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards; Achieve established sales and contest goals; Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders Read Less
  • Customer Service Concierge  

    - Clark County
    Williams-Sonoma Inc. Now hiring! Customer Service Concierge POSITION S... Read More
    Williams-Sonoma Inc. Now hiring! Customer Service Concierge POSITION SUMMARY: The Concierge Tracking Coordinator will be the primary point of contact for Concierge customers as orders flow through supply chain resulting in an optimal experience for WSI clients. PRIMARY FUNCTIONS: * Strong Organization, Time Management and Detail Oriented Skills are a must for this position * Perform all scheduling functions in a high-volume environment for all WSI product brands * Ensuring the proper execution of daily scheduling needs of multiple customer orders * As POC, apply one call resolution for customer escalated matters and support dedicated customer email inboxes. * Supports multiple HUB Operations in different regions within the Supply Chain Operations * Confirming customer delivery windows utilizing various WMS as well as updating customer contact information * Handle all department communications within assigned SLA's * Achieve established metrics as assigned including tracker building, escalation resolution, and proper handling of data/information. * Research customer inquiries and provide resolution within established timeframes * Provide timely updates via email, outbound calls, etc. to ensure compliance with Concierge standards * Support and assist with Special Projects as assigned, including handling overflow coverage as needed. * Keep work area safe, organized and clean according to general office practices and OSHA requirements daily * Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards * Other duties as deemed necessary MINIMUM QUALIFICATIONS: * Excellent phone etiquette * High School diploma or equivalent * Excellent attendance and willingness to be part of a team - performing whatever duties are necessary * 1-year of prior customer service or call center experience * 1-year combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems * MS Office Proficient: Outlook Excel - Basic to Intermediate skills required * Ability to multitask using multiple systems to achieve one-in customer call resolution * Acquired/Demonstrated WSI product knowledge for all Brands * Strong written and verbal communication skills necessary * Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner * Flexible to work overtime as needed PREFERRED QUALIFICATIONS: * 2+ years call center/care center experience preferred * Strong Communication Skills (Written and Verbal) * Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting - removing emotion, utilizing proper grammar, and staying organized. * They will be tasked with attending Zoom calls to speak to their project status and note feedback or action steps. * They will be tasked with reaching out to on-site POC's and representing the company for scheduling or order updates. * Strong Organization, Time Management and Detail Oriented Skills (Familiar with Deadlines and Owning Projects) * Coordinators are assigned projects that consist of high volume and high dollar orders. They will be tracking, reporting, and scheduling product for delivery - while balancing research, communication updates and ad hoc requests. They must be efficient with their time during the day to meet project deadlines, while sensible enough to know when they need help or see a potential conflict. * We offer a variety of tools for them to stay organized, aside from pen/paper/sticky notes. Regardless of what they use, they must be efficient, independent, and own their projects. * Coordinators will be expected to assist remotely with Hub Audits/Order pre-checks as needed prior to delivery. PREFERRED QUALIFICATIONS: * Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams. * Supply Chain Background * Not a "must" but would be helpful as these Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location. * Multiple Software Systems * While the candidate does not need specific working knowledge of our exact tools, the experience of having to learn new systems and navigate them to find your answer is key. Being accurate with your information and responses the first time is mandatory. * Team environment but works independently. * We have good synergy, but the applicants experience in completing tasks as a group vs individual should be balanced. Knowing how to focus and prioritize tasks with potential distractions. What we have to offer: Competitive pay starting at $16.50/hr Recognition based incentives and bonuses PTO, Vacation, and Sick Pay benefits Medical, Dental, Vision, 401k and much more! Employee discounts and perks (up to 40% off most products and brands) Read Less
  • Williams-Sonoma Inc. - - Responsibilities: In partnership with the Gen... Read More
    Williams-Sonoma Inc. - - Responsibilities: In partnership with the General Manager, ensure store meets or exceeds sales and contest goals.; Recruit, interview, and select qualified candidates to build a talent pipeline to achieve current and future business goals.; Train and motivate all associates through on-going programs in sales, customer service and product knowledge.; In partnership with the General Manager, manage store-operating procedures i.e., inventory levels and cash control to minimize store losses.; Maintain a safe work environment and ensure ongoing safety training and awareness. Read Less
  • Williams-Sonoma Inc. - 321 Nut Tree Road - Responsibilities: Lead the... Read More
    Williams-Sonoma Inc. - 321 Nut Tree Road - Responsibilities: Lead the store team to create an exceptional experience for customers and exceed sales goals; Ensure the sales floor is adequately staffed while prioritizing the customer experience; Reinforce customer service principles by coaching staff on successes and challenges; Utilize Selling Essentials and training resources to educate team on product and selling skills; Create and ensure a positive environment where all associates are treated fairly and with dignity Read Less
  • Asst Store Mgr - Service  

    - Maricopa County
    Williams-Sonoma Inc. - 15279 North Scottsdale Road - Responsibilities:... Read More
    Williams-Sonoma Inc. - 15279 North Scottsdale Road - Responsibilities: Leads the store team to create an exceptional experience for customers and exceed sales goals; Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience; Reinforce customer service principles by coaching staff on their successes and challenges; Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals; Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy Read Less
  • About the Team Our mission is to enhance the quality of our customers'... Read More
    About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Responsibilities * Consistently keep the store energy lively an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). Benefits Just for You This role offers a competitive compensation package including pay and benefits.?Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc.?The anticipated pay range for this role will be: $16.00-$17.00 per hour. Depending on your position and your location, here are a few highlights of what you might be eligible for: * A generous discount on all Williams-Sonoma, Inc. brands * A 401(k) plan and other investment opportunities * A wellness program that supports your physical, financial and emotional health * Paid vacations and holidays (full-time) * Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. Read Less
  • Material Handler I  

    - Multnomah County
    Williams-Sonoma, Inc. Material Handler About the Nicolai Team We are a... Read More
    Williams-Sonoma, Inc. Material Handler About the Nicolai Team We are a fast-paced manufacturing facility and distribution center. We employ approximately 120 diverse and talented associates in warehousing, production planning, assembly, finishing and packaging of high-quality lighting fixtures and house parts. Overview of the Material Handler role Performs a variety of entry level tasks to support the movement, storage, and packaging of inventory at point of receipt and within the warehouse to complete customer orders. As a Material Handler 1, you will be assigned to an area of primary responsibility, working in other functions as needed. Responsibilities * Performs duties across a variety of functional areas within the facility to support the movement, storage, and shipment of goods, including Shipping (Packaging), Receiving, Picking, Packing, Bagging, and Hardware * Duties will include but are not limited to tasks designated as level 1 tasks in the above departments such as: packaging and shipping sales orders, picking parts and product for orders, staging, routing, and loading trailers. * Operate warehouse equipment (i.e. forklift, wave, pallet jack, etc) according to instructions and safety guidelines. * Performs in line quality checks to ensure that established quality standards are being maintained. * Collaborates with associates/teams to contribute to the continuous improvement of operational processes, efficient and accurate order completion, and problem resolution. * May be assigned to other functional areas based on business need and demand levels. * Complies with all safety rules, processes, and standards. * Perform other duties as assigned by management. Criteria * Prior experience in warehousing, shipping, or receiving preferred. * Prior forklift and pallet jack experience preferred. Must be able to pass standup forklift certification upon hire. * High school education or equivalent preferred. * Ability to read, comprehend, and speak English at a level to effectively utilize and interpret work and safety instructions. * Demonstrates strong listening skills and the ability to follow direction. Physical Demands: * While performing the duties of this job, the associate is required to constantly stand, walk, talk and hear. The associate must be able to frequently move, push, pull, lift or carry heavy objects or materials up to 50 pounds. Work Conditions: * Work is performed in a distribution/manufacturing setting. There may be exposure to airborne particles, chemicals, fumes, flammable materials, dirt, grease, and electrical equipment (Personal Protective Equipment provided where required). May work near moving mechanical parts and may be exposed to humid, hot, or cold conditions as well as exposure to moderate noise levels. Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: * A generous discount on all Williams-Sonoma, Inc. brands * A 401(k) plan and other investment opportunities * Paid vacation and personal time off * Health benefits, dental and vision insurance, including same-sex domestic partner benefits * Tax-free commuter benefits * A wellness program that supports your physical, financial and emotional health WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Read Less
  • As a Sales Associate you provide customers with a unique shopping expe... Read More
    As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. Youre exc Sales Associate, Sales, Associate, Part Time, Customer Service Read Less

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