Position: Customer Service Representative
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
New Customers:
Help customers choose the right bike, battery, accessories, and services.Assist with signing up for subscriptions, processing payments, and setting up accounts.Explain bike features and make sure customers have a great first experience.Existing Customers:
Support customers with repairs, payments, and subscription questions.Coordinate repairs with mechanics and perform minor bike adjustments when needed.Handle invoicing, service follow-ups, and work with customer accounts.Inspect bikes and manage fines when necessary.Operations & Store Support:
Prepare reports about sales, inventory, and store operations.Monitor inventory levels and coordinate stock as needed.Keep the store clean, organized, and welcoming.Assist with opening and closing the store.Support your team and supervisor with other tasks as needed.Requirements
Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.Good at multitasking and staying organized in a busy environment.Ability to connect and work well with different types of people.Flexible to work weekdays and weekends (if necessary).Knowledge of additional languages (Spanish, French, or others) is a plus.Benefits
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Read LessPosition: Customer Service Representative
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
New Customers:
Help customers choose the right bike, battery, accessories, and services.Assist with signing up for subscriptions, processing payments, and setting up accounts.Explain bike features and make sure customers have a great first experience.Existing Customers:
Support customers with repairs, payments, and subscription questions.Coordinate repairs with mechanics and perform minor bike adjustments when needed.Handle invoicing, service follow-ups, and work with customer accounts.Inspect bikes and manage fines when necessary.Operations & Store Support:
Prepare reports about sales, inventory, and store operations.Monitor inventory levels and coordinate stock as needed.Keep the store clean, organized, and welcoming.Assist with opening and closing the store.Support your team and supervisor with other tasks as needed.Requirements
Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.Good at multitasking and staying organized in a busy environment.Ability to connect and work well with different types of people.Flexible to work weekdays and weekends (if necessary).Knowledge of additional languages (Spanish, French, or others) is a plus.Benefits
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Read LessPosition: Customer Service Representative
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-orientedCustomer Service Representativeto join our team and take charge of the day-to-day operations of one of our e-bike stores inPhiladelphia, PA.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of$18-$20per hour, along with performance-basedbonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
New Customers:
Help customers choose the right bike, battery, accessories, and services.Assist with signing up for subscriptions, processing payments, and setting up accounts.Explain bike features and make sure customers have a great first experience.Existing Customers:
Support customers with repairs, payments, and subscription questions.Coordinate repairs with mechanics and perform minor bike adjustments when needed.Handle invoicing, service follow-ups, and work with customer accounts.Inspect bikes and manage fines when necessary.Operations & Store Support:
Prepare reports about sales, inventory, and store operations.Monitor inventory levels and coordinate stock as needed.Keep the store clean, organized, and welcoming.Assist with opening and closing the store.Support your team and supervisor with other tasks as needed.Requirements:
Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.Good at multitasking and staying organized in a busy environment.Ability to connect and work well with different types of people.Flexible to work weekdays and weekends (if necessary).Knowledge of additional languages (Spanish, French, or others) is a plus.Employee benefits:
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Position: Store Administrator
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Store Administrator to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive salary, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
Inventory & Operations Management:
Maintain accurate inventory levels and ensure the availability of products and accessories in the store.Coordinate with Operations and Logistics teams to ensure timely stock replenishment.Monitor the performance of the Mechanics Team - ensuring they arrive on time, work efficiently, and follow safety and quality standards.Keep the store clean, well-organized, and compliant with safety protocols.Customer Service Management:
For New Customers:
Oversee onboarding, sales process, and product selection.Process payments, set up accounts for customers.Deliver bikes, explain features, and ensure new customers are satisfied.For Existing Customers:
Manage customer relationships through upselling, cross-selling extra products, and supporting repairs.Coordinate repairs with the Mechanics Team and handle related payments.Perform minor bike adjustments and manage the invoicing workflow.Sales & Store Reputation:
Ensure the store meets its sales targets by motivating the team and improving daily operations.Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews.Oversee promotional events, and store activities, to promote seasonal offers, and new product launches.Reporting:
Prepare and submit reports on sales, inventory, and operational metrics.Ensure effective communication with internal departments and leadership regarding store updates and issues.Requirements
Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments.Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.Ability to multitask, work under pressure, and maintain a customer-first mindset.Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required).Experience in ERP/CRM systems, and performance metrics reporting (preferred, but not required).Benefits
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Read LessPosition: Customer Service Representative
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
New Customers:
Help customers choose the right bike, battery, accessories, and services.Assist with signing up for subscriptions, processing payments, and setting up accounts.Explain bike features and make sure customers have a great first experience.Existing Customers:
Support customers with repairs, payments, and subscription questions.Coordinate repairs with mechanics and perform minor bike adjustments when needed.Handle invoicing, service follow-ups, and work with customer accounts.Inspect bikes and manage fines when necessary.Operations & Store Support:
Prepare reports about sales, inventory, and store operations.Monitor inventory levels and coordinate stock as needed.Keep the store clean, organized, and welcoming.Assist with opening and closing the store.Support your team and supervisor with other tasks as needed.Requirements
Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.Good at multitasking and staying organized in a busy environment.Ability to connect and work well with different types of people.Flexible to work weekdays and weekends (if necessary).Knowledge of additional languages (Spanish, French, or others) is a plus.Benefits
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Read LessPosition: Store Administrator
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Store Administrator to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive salary, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
Inventory & Operations Management:
- Maintain accurate inventory levels and ensure the availability of products and accessories in the store.
- Coordinate with Operations and Logistics teams to ensure timely stock replenishment.
- Monitor the performance of the Mechanics Team - ensuring they arrive on time, work efficiently, and follow safety and quality standards.
- Keep the store clean, well-organized, and compliant with safety protocols.
Customer Service Management:
For New Customers:
- Oversee onboarding, sales process, and product selection.
- Process payments, set up accounts for customers.
- Deliver bikes, explain features, and ensure new customers are satisfied.
For Existing Customers:
- Manage customer relationships through upselling, cross-selling extra products, and supporting repairs.
- Coordinate repairs with the Mechanics Team and handle related payments.
- Perform minor bike adjustments and manage the invoicing workflow.
Sales & Store Reputation:
- Ensure the store meets its sales targets by motivating the team and improving daily operations.
- Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews.
- Oversee promotional events, and store activities, to promote seasonal offers, and new product launches.
Reporting:
- Prepare and submit reports on sales, inventory, and operational metrics.
- Ensure effective communication with internal departments and leadership regarding store updates and issues.
Requirements
Requirements:
- Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments.
- Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.
- Ability to multitask, work under pressure, and maintain a customer-first mindset.
- Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required).
- Experience in ERP/CRM systems, and performance metrics reporting (preferred, but not required).
Position: Store Administrator
Location: Philadelphia, PA
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Store Administrator to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive salary, along with performance-basedbonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
Inventory & Operations Management:
- Maintain accurate inventory levels and ensure the availability of products and accessories in the store.
- Coordinate with Operations and Logistics teams to ensure timely stock replenishment.
- Monitor the performance of the Mechanics Team - ensuring they arrive on time, work efficiently, and follow safety and quality standards.
- Keep the store clean, well-organized, and compliant with safety protocols.
Customer Service Management:
For New Customers:
- Oversee onboarding, sales process, and product selection.
- Process payments, set up accounts for customers.
- Deliver bikes, explain features, and ensure new customers are satisfied.
For Existing Customers:
- Manage customer relationships through upselling, cross-selling extra products, and supporting repairs.
- Coordinate repairs with the Mechanics Team and handle related payments.
- Perform minor bike adjustments and manage the invoicing workflow.
Sales & Store Reputation:
- Ensure the store meets its sales targets by motivating the team and improving daily operations.
- Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews.
- Oversee promotional events, and store activities, to promote seasonal offers, and new product launches.
Reporting:
- Prepare and submit reports on sales, inventory, and operational metrics.
- Ensure effective communication with internal departments and leadership regarding store updates and issues.
Requirements:
- Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments.
- Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.
- Ability to multitask, work under pressure, and maintain a customer-first mindset.
- Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required).
- Experience in ERP/CRM systems, and performance metrics reporting (preferred, but not required).
At Whizz, we want to change the delivery business for the better by offering high-speed electric bikes to delivery drivers. Whether a driver is just starting out in the delivery industry or looking to upgrade their vehicle, we’re here to help them succeed and make their life easier. Our ultimate goal is to make transportation as seamless and hassle-free as possible, so drivers can focus on delivering top-quality service to their customers.
We are currently looking for a Repossession Specialist to join our growing operations team.
ResponsibilitiesContact delinquent customers to resolve outstanding debts and coordinate repossessions.Locate and recover stolen or defaulted bikes using tracking tools and field operations.Collaborate with law enforcement to retrieve or release stolen/confiscated bikes, including from tow yards.Travel within New York and to other cities (e.g., Philadelphia, Boston) as needed to carry out repossessions.Maintain accurate records in Google Sheets/Excel and submit daily status updates and end-of-day reports via company tools.Complete additional tasks as assigned by other departments.Requirements
Ability to work in a fast-paced and changing environment.Minimum 1 year of experience in security, police, military, or a related field (preferred).Strong multitasking, attention to detail, organizational, and interpersonal skills.Ability to effectively communicate with law enforcement and delinquent customers.Car ownership (preferably large enough to transport electric bikes) and willingness to use it for the job.Comfort navigating throughout CH and open to occasional day trips outside CH.Benefits
Type of Employment:Type: Full-time (1099 Contract)Weekly Hours Requirement: 20 hoursCompensation:Fixed Monthly Base SalaryBonus: Competitive bonus structure based on volume of successful recoveriesReimbursements: Travel costs - including gas, tolls upon request, and compensation for out-of-state trips Read LessAt Whizz, we are redefining mobility for delivery riders by providing them with reliable, affordable, and accessible e-bike solutions. As a Field Sales Coordinator, you will play a key role in managing and driving our sales efforts in the field. This position is perfect for someone who enjoys both organizing processes and engaging directly with people. You’ll coordinate daily sales activities, support our field agents, and personally interact with potential clients to grow our community of riders.
Requirements
Hardworking: Hustler mentality with strong work ethic and goal driven;People Friendly: Excellent interpersonal and communication skills to build rapport with clients; Organized: Strong organizational skills to manage multiple leads and sales activities efficiently; Disciplined: Self-motivated and able to work independently with minimal supervision; Authorized to work in the US; Knowledge of foreign languages: (French, Spanish, Arabic) is a big plusBenefits
Flexible schedule with 3–5 shifts per week;Earn around $1,500/week through sales and bonuses;Apply and work in any language (French, Spanish, Arabic a plus);Fast career track with leadership opportunities;Access to proven sales strategies and training to launch quickly. Read LessAt Whizz, we want to change the delivery business for the better by offering high-speed electric bikes to delivery drivers. Whether a driver is just starting out in the delivery industry or looking to upgrade their vehicle, we’re here to help them succeed and make their life easier. Our ultimate goal is to make transportation as seamless and hassle-free as possible, so drivers can focus on delivering top-quality service to their customers.
We are currently looking for a Repossession Specialist to join our growing operations team.
ResponsibilitiesContact delinquent customers to resolve outstanding debts and coordinate repossessions.Locate and recover stolen or defaulted bikes using tracking tools and field operations.Collaborate with law enforcement to retrieve or release stolen/confiscated bikes, including from tow yards.Travel within New York and to other cities (e.g., Philadelphia, Boston) as needed to carry out repossessions.Maintain accurate records in Google Sheets/Excel and submit daily status updates and end-of-day reports via company tools.Complete additional tasks as assigned by other departments.Requirements
Ability to work in a fast-paced and changing environment.Minimum 1 year of experience in security, police, military, or a related field (preferred).Strong multitasking, attention to detail, organizational, and interpersonal skills.Ability to effectively communicate with law enforcement and delinquent customers.Car ownership (preferably large enough to transport electric bikes) and willingness to use it for the job.Comfort navigating throughout CH and open to occasional day trips outside CH.Benefits
Type of Employment:Type: Full-time (1099 Contract)Weekly Hours Requirement: 20 hoursCompensation:Fixed Monthly Base SalaryBonus: Competitive bonus structure based on volume of successful recoveriesReimbursements: Travel costs - including gas, tolls upon request, and compensation for out-of-state trips Read Less