Job Summary
The Community Partner Outreach Specialist (CPOS) provides prevention education and builds relationships with community groups and leaders in Wards 5, 7, and 8 and ‘hot spots” throughout the district. The CPOS’ primary responsibility will be running the Mobile Health initiative at WWH by providing HIV/STI testing; PEP/PrEP; health and prevention education; and linkage to care and supportive services. This will involve working 60% - 70% of the time in the field by conducting outreach and testing events where they discuss with individuals the importance of talking about HIV/STI testing, U=U education, nPEP and PrEP with their friends, family, and peers. The CPOS has an essential role in ensuring that the Mobile Health initiative maintains the highest level of customer satisfaction through the coordination and provision of services for clients. The CPOS will also be responsible for clients’ follow-up care and treatment. The position will play an integral role in the Community Health Department in supporting and administering daytime HIV/STI testing; participating in departmental outreach events; and ensuring that grant service targets are being met, documentation is correct and up-to-date, and clients are being maintained in treatment, care, and services.
Role Specific Primary Essential Duties:
Provides counseling and administers HIV/STI testing, and sexual health education in accordance with WWH Mobile Health Initiative Protocol, including drawing and processing labs via standing orders and documenting encounters in electronic medical record system. Provides follow-up with clients who are enrolled in PEP/PrEP, as well as to those who need treatment.Serves as the face of the Mobile Health Initiative to answer general questions about PEP/PrEP, sexual health, U=U, supportive services, linkage to care, and the health center via phone, email, or in person. Provides referrals to the PrEP Navigator and for other WWH programs and services when applicable.Draws blood via standing orders and processes labs. Documents all work activities according to established standards, collecting data for production in weekly, monthly, and annual reports, and assists with the creation of those reports as necessary. Assists with inventory, ordering, and maintenance of testing kits, lab materials, and other physical inventory. Performs outreach to community agencies and social groups, promoting collaboration, referrals to Whitman-Walker programs, and enrollment of new clients in Whitman-Walker services. Provides support to the PrEP Navigator and collaborates with the CH team on priority projects.Conducts mobile and in-clinic HIV/STI testing and counseling for clients and referring clients to appropriate programs and Whitman-Walker providers and coordinating logistics of initial medical appointments for all HIV-positive and Negative individuals.Assesses and identifies potential new sites in the community for the Mobile Health Initiative in coordination with the Community Health Outreach Supervisor.Performs social media and in-person outreach to community agencies and social groups, promoting collaboration, referrals to Whitman-Walker programs, and linkage and referrals of new clients in Whitman-Walker services.Support PrEP patients with reminders about their upcoming appointments utilizing software and digital platforms to monitor, track and remind of appointment windows.Write summaries and track all outreach activities and efforts for grant reporting purposes.Coordinates and conducts with CH leadership with tthe raining of new team members, including shadowing and mentorship as needed.Responsibilities include other duties as assigned, including special tasks related to responding to CH departmental tasks.Role Specific- Knowledge, Skills, and Talents Required:
· Knowledge of ambulatory healthcare, HIV/STDs, substance abuse, PEP/PrEP.
· Knowledge of the DC community.
· Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of clients.
· Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
· Excellent oral and written communication skills, including charisma, energy, and enthusiasm to present and facilitate group and individual interventions.
· Well-honed analytical skills, including the ability to understand, interpret, and present data related to the tracking of various Community Health-related events, diseases, and behaviors.
· Developed organizational skills, including the ability to juggle several tasks at once and the capability to consistently reprioritize work as necessary to meet deadlines.
· Flexibility of schedule - shifts include evening and occasional weekend hours. A 37.50-hour work week is a general requirement. Shifts include evening and weekend hours. Additional early morning and late evening coverage may be required depending on scheduling needs. This position will be located 60% - 70% of the time in the field with some coverage requirements at other WWH locations.
Education and Experience Required:
2 years of experience as a Health Educator or the equivalent. Bachelor’s degree in psychology, social work, public health, or related field or at least five years of direct experience. HIV testing and training certification from OraSure Technologies and INSTI preferred; experience providing counseling to people living with HIV preferred. Experience working with an ethnically, culturally, and racially diverse staff preferred; ability to work harmoniously with diverse groups of individuals required. Completion of phlebotomy training.Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, or veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.
Read LessJob Summary
The Senior Director of Medical Services (SDM) provides operational and clinical leadership for Whitman-Walker Health’s medical services. The SDM ensures that care delivery aligns with clear clinical standards, quality improvement goals and metrics, and organizational priorities. The SDM will support Population Health and Quality activities, value-based performance measures and other clinical quality goals by translating quality into clinical practice change through provider engagement, training, and operational alignment, including leveraging the electronic medical record (Epic) to standardize clinical workflows, support clinical decision-making, and embed quality and operational processes into routine care delivery. The SDM will also ensure that care is provided with excellent customer service and operational standards, with the focus that every patient encounter is an opportunity for both the patient and the care team to achieve balance. They will develop clinical standards of care in collaboration with the Site Medical Directors and the SMART Clinic leader for approval by the Chief Health Officer. They will be the medical leader for Whitman-Walker Health’s value-based pay work and a champion for translating quality improvement activities into action. They will ensure the medical practice areas understand the variety of patient and community programming across Whitman-Walker Health to ensure all provides are well trained on the integrated model of care and that all patients have access to all services that they may benefit from and to support harmony across care teams. They will also provide direct patient care up to two clinical sessions per week.
Core Whitman-Walker Primary Essential Duties
Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation, and humility.Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.Demonstrate excellent customer service by identifying and exceeding customer requirements.Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.Demonstrate organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.Participate in organizational quality and performance improvement activities.Primary Essential Duties
Mentor, support and develop medical team members. Coach direct reports and medical team members by setting clear objectives, facilitating regular one-on-one performance reviews, and integrating feedback from colleagues and patients.Partner with Medical Site Directors and SMART Clinic Manager to recruit, train, and retain high-performing clinical staff, ensuring a workforce committed to exceptional patient experience and quality care.Serve as an internal champion for organizational culture, driving initiatives that promote equity, inclusion, and our mission-driven work environment.Reduce clinical variation by standardizing protocols and documentation across all sites; continuously evaluate and refine operational processes to support high-quality, efficient care delivery.Develop and enforce evidence-based clinical standards that drive provider education, operational alignment, and continuous quality improvement (CQI).Ensure seamless integration between medical, nursing, and other departments to optimize the integrated whole-person model of care. Oversee comprehensive medical staff training, ensuring all providers are equipped to deliver integrated services that align with broader organizational goals, utilizing their talents and interests to also drive education.Act as a clinical data leader by leveraging Epic to embed standardized documentation, order sets, and clinical decision support into routine workflows.Enhance organizational performance in value-based models by aligning clinical documentation and provider training with quality metrics and reimbursement requirements.Collaborate with the CHO, COO, and VP of Population Health to operationalize changes in healthcare delivery, focusing on safety, patient revenue goals, and productivity efficiencies.Maintain clinical expertise and practice standards by providing primary medical care for up to two clinical sessions per week.Serve as a key organizational representative to external partners, stakeholders, and professional bodies as required.Participates in management meetings to act upon a variety of matters including personnel matters and provides updates and reports as requestedSupporting management in fact finding efforts concerning managerial actions or union grievance processingReviews and makes recommendations for changes to collective bargaining agreements and the Employee Handbook to ensure ongoing complianceBudget Responsibilities
Directly responsible for the development and management of the Medical Budget and the Patient Services Revenue budgets for Medical Services. Support leaders within their team to oversee and manage approved budgets and to plan each year’s financial efforts, including revenue goals.Management Responsibilities
Direct Reports include:Site Medical Directors Director of SMART ClinicKnowledge, Skills, and Talents Required
Knowledge of legal, regulatory, and contractual requirements.Knowledge and experience in clinical research programs.Excellent knowledge of electronic medical records, medical billing, coding and insurance coverage. High energy level, strong work ethic, and proactive problem-solving skills.Leads by example: demonstrating appreciation of health center values and community orientation. Excellent interpersonal, communication and presentation skills.Ability to relate well to a variety of individuals and has a track record of being a team player.Ability to work collaboratively internally and externally.Ability to adapt to an ever-changing environment.Education and Experience Required
MD or DO from an accredited schoolAbility to be licensed in the District of Columbia, Maryland and VirginiaMaintains active Board Certification in their field of expertiseAt least 10 (ten) years of clinical practiceAt least 15 years proven experience in primary care, HIV care and clinical expertise in LGBTQ health.Leadership and managerial expertise with at least eight (8) years actively managing medical programs.Working Conditions:
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and / or weekends and be flexible to staff outreach events.
Physical Demands:
Lifting: No more than 20 lbs. and infrequently. Movement: Standing and sitting for long periods. Visual: Long periods on a computer.Communication: Direct and indirect communication. Written and verbal acuity. Read LessJob Summary
Provides medical evaluations and treatment for adult and adolescent patients with chronic and acute health issues. Uses their expertise in primary care to provide high-quality health care and medical education. Collaborates within a healthcare team to improve patient outcomes and satisfaction. Comfortable working with diverse patients and staff. Provides services in accordance with Whitman-Walker Health’s mission.
Primary Essential DutiesTreats patients using a high level of quality health care based on primary care standards of care.Becomes an integrated part of a team approach to primary care. Ensures coordinated medical, behavioral health addictions, legal, and nutritional care in a medical home model.Interacts with patients using cultural sensitivity.Provides and documents high-quality and efficient medical treatment to Whitman-Walker patients.Evaluate and treat all patients with urgent and chronic medical conditions.Performs physical examinations and other preventative health care.Records patient data in medical records in accordance with Medicare and other payer rules and requirements.Codes patient visits accurately using Medicare and other insurance standards.Performs additional diagnostic and/or therapeutic clinical procedures as necessary.Collaborates with external healthcare facilities to facilitate access to specialty and inpatient care.Actively participates in educational activities related to HIV and primary care standards at Whitman-Walker and in the community.Provides educational opportunities and is eager to supervise medical students, PA students, NP students, medical residents, and medical students.Becomes actively involved in clinical case conferences and journal clubs.Participates in quality improvement activities at Whitman-Walker.Assists the medical management in developing, reviewing, and updating medical services policies and protocols.Helps develop new protocols and policies.Ensures compliance with local, state, and federal regulations.Primary contacts are with patients seeking medical treatment at Whitman-Walker Health.Works closely with the patient care teams to provide the highest quality, collaborative health care.Work is integrated between all WWH departments and outside agencies as clinically appropriate.Education and Experience RequiredMedical Doctorate or Doctor of Osteopathic Medicine.License to practice medicine in Washington, DC.Board certified or eligible in Family Practice, Medicine/Pediatrics, or Internal Medicine. Certification preferred.2 years of experience working with people living with HIV or issues related to HIV care preferred.Ability to provide culturally sensitive medical services to a diverse client populationWhitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.
Read LessJob Summary
Provides medical evaluations and treatment for adult and adolescent patients with chronic and acute health issues. Uses their expertise in primary care to provide high-quality health care and medical education. Collaborates within a healthcare team to improve patient outcomes and satisfaction. Comfortable working with diverse patients and staff. Provides services in accordance with Whitman-Walker Health’s mission.
Primary Essential DutiesTreats patients using a high level of quality health care based on primary care standards of care.Becomes an integrated part of a team approach to primary care. Ensures coordinated medical, behavioral health addictions, legal, and nutritional care in a medical home model.Interacts with patients using cultural sensitivity.Provides and documents high-quality and efficient medical treatment to Whitman-Walker patients.Evaluate and treat all patients with urgent and chronic medical conditions.Performs physical examinations and other preventative health care.Records patient data in medical records in accordance with Medicare and other payer rules and requirements.Codes patient visits accurately using Medicare and other insurance standards.Performs additional diagnostic and/or therapeutic clinical procedures as necessary.Collaborates with external healthcare facilities to facilitate access to specialty and inpatient care.Actively participates in educational activities related to HIV and primary care standards at Whitman-Walker and in the community.Provides educational opportunities and is eager to supervise medical students, PA students, NP students, medical residents, and medical students.Becomes actively involved in clinical case conferences and journal clubs.Participates in quality improvement activities at Whitman-Walker.Assists the medical management in developing, reviewing, and updating medical services policies and protocols.Helps develop new protocols and policies.Ensures compliance with local, state, and federal regulations.Primary contacts are with patients seeking medical treatment at Whitman-Walker Health.Works closely with the patient care teams to provide the highest quality, collaborative health care.Work is integrated between all WWH departments and outside agencies as clinically appropriate.Education and Experience RequiredMedical Doctorate or Doctor of Osteopathic Medicine.License to practice medicine in Washington, DC.Board certified or eligible in Family Practice, Medicine/Pediatrics, or Internal Medicine. Certification preferred.2 years of experience working with people living with HIV or issues related to HIV care preferred.Ability to provide culturally sensitive medical services to a diverse client populationWhitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.
Read LessJob Summary
Provides direct clinical care under the supervision of a Licensed Practical Nurse or other clinicians. Draws blood, gives injections, takes vital signs, and completes documentation of activities in the medical chart. Provides general assistance throughout the patient visit and during any applicable procedures.
Primary Essential Duties
•Monitors WWC vaccine program, including maintaining a perpetual inventory, ordering from the Department of Health and commercial vendors, adequate storage, appropriate utilization, reporting to the Department of Health, and education of other medical assistants.
•Draws blood and ensures proper specimen handling and storage.
•Gives intramuscular, subcutaneous, and intradermal injections under the supervision of an appropriate clinician, as ordered by the physician and within practice limit.
•Accurately takes and records patient vital signs and documents activities and results in medical records.
•Assists patients in preparing for medical exams and procedures.
•Assists the provider as needed with procedures and/or protocols.
•Provides limited patient education around issues such as hygiene, vital signs, and self-care.
•Prepares exam rooms for patient visits.
Education and Experience Required
• Graduation from an approved medical assistant program is required, and medical office or HIV/AIDS experience is preferred.
• Certification or Registration as a Medical Assistant
• CPR Certified
• Experience working with an ethnically, culturally, and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.
Read LessJob Summary
Provides direct clinical care under the supervision of a Licensed Practical Nurse or other clinicians. Draws blood, gives injections, takes vital signs, and completes documentation of activities in the medical chart. Provides general assistance throughout the patient visit and during any applicable procedures.
Primary Essential Duties
•Monitors WWC vaccine program, including maintaining a perpetual inventory, ordering from the Department of Health and commercial vendors, adequate storage, appropriate utilization, reporting to the Department of Health, and education of other medical assistants.
•Draws blood and ensures proper specimen handling and storage.
•Gives intramuscular, subcutaneous, and intradermal injections under the supervision of an appropriate clinician, as ordered by the physician and within practice limit.
•Accurately takes and records patient vital signs and documents activities and results in medical records.
•Assists patients in preparing for medical exams and procedures.
•Assists the provider as needed with procedures and/or protocols.
•Provides limited patient education around issues such as hygiene, vital signs, and self-care.
•Prepares exam rooms for patient visits.
Education and Experience Required
• Graduation from an approved medical assistant program is required, and medical office or HIV/AIDS experience is preferred.
• Certification or Registration as a Medical Assistant
• CPR Certified
• Experience working with an ethnically, culturally, and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.
Read LessJob Summary
Provides direct clinical care under the supervision of a Licensed Practical Nurse or other clinicians. Draws blood, gives injections, takes vital signs, and completes documentation of activities in the medical chart. Provides general assistance throughout the patient visit and during any applicable procedures.
Primary Essential Duties
•Monitors WWC vaccine program, including maintaining a perpetual inventory, ordering from the Department of Health and commercial vendors, adequate storage, appropriate utilization, reporting to the Department of Health, and education of other medical assistants.
•Draws blood and ensures proper specimen handling and storage.
•Gives intramuscular, subcutaneous, and intradermal injections under the supervision of an appropriate clinician, as ordered by the physician and within practice limit.
•Accurately takes and records patient vital signs and documents activities and results in medical records.
•Assists patients in preparing for medical exams and procedures.
•Assists the provider as needed with procedures and/or protocols.
•Provides limited patient education around issues such as hygiene, vital signs, and self-care.
•Prepares exam rooms for patient visits.
Education and Experience Required
• Graduation from an approved medical assistant program is required, and medical office or HIV/AIDS experience is preferred.
• Certification or Registration as a Medical Assistant
• CPR Certified
• Experience working with an ethnically, culturally, and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.
Read LessJob Summary
The Behavioral Health Manager for Substance Use Disorder Services will work to promote and maintain the recovery and well-being of Whitman-Walker Clinic’s clients by leading and operating a team of SUD/Mental Health professionals, recovery peer specialists and volunteers. The incumbent is responsible for the coordination and successful implementation of all Outpatient SUD services. Some of the duties will include performing client assessments, conducting individual and group counseling sessions, training program staff, and executing the department’s evaluations efforts.
Core Whitman-Walker Primary Essential Duties
Performs and behavesin accordance withWhitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation, and humility.Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.Demonstrate excellent customer service byidentifyingand exceeding customer requirements.Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.Demonstrate organizational skills necessary to multi-task, meetdeadlinesand re-prioritize as needed.Participate in organizational quality and performance improvement activities.Primary Essential Duties
Monitor and make improvements to a model of SUD treatmentservices thatemphasizetimelydelivery of services, efficiency, programrelevancy,and client-centered services.Maintain a clinical caseload of25hours face to face. (this may be done with individual and group)Responsible for program expansion,developmentand curriculaProvide clinical and administrativeoversightof all SUD services at 1525 14thStreet NW and Max RobinsonCenterProactively enforce the policies, procedures,guidelinesand other regulations asestablishedby Whitman-Walker Health, the Dept. of Behavioral Health/SUD division (Chapter 63), and Federal and government agencies.Participate in grant proposal writing, prepare monthlynarrativeandmonitorgrant deliverables.Supervise clinicalstaff.Execute responsible fiscal management, which includes the regular monitoring of expenditures and receivables from all income generating sources,i.e.third part insurance, self-pay,etc.Managethe upkeep of all blood alcohol and urine testing devicesTake part in the development of annual budget to meet departmental needsNetwork and market WWH SUD services to area agencies and organizations to ensurea steady flowof client referrals at both sites.Recruit and hireappropriate clinical,administrative,and volunteer staff which may include student interns and those looking for special projects.Facilitate new hire orientation and staff development as neededEnsure all staff members and volunteersmaintaintheir licensureandcertification.Participates in management meetings to act upon a variety of matters including personnel matters and provides updates and reports as requestedSupporting management in fact finding efforts concerning managerial actions or union grievance processingReviews and makes recommendations for changes to collective bargaining agreements and the Employee Handbook to ensure ongoing complianceBudget Responsibilities
Assist and manage SUD budget within the larger Behavioral Health Budget
Management Responsibilities
All SUD clinical staff and Recovery Peer Specialists
Knowledge, Skills, and Talents Required
Clinical knowledge based in mental health, SUD treatment, HIV/AIDSand social work and or professional counseling practices that isgenerally developedthrough on-the-job experience in a clinical environment where mental health and substance use disorder treatment services are a primary focus.Have a demonstrated understanding of the BAL and UA testing methodologies and testing protocols.Ability to conduct mental healthcounselingthatrespectsthe dignity and diversity ofallclients.Must be able tomaintaina fluid and flexible work schedule thatis driven by client caseload, program needs, and departmental goals. This may include nights and weekends as needed.Knowledge of HIV/AIDS and its impact on diverse populations, including the Lesbian, Gay, Bisexual and Transgender communities. Andit’stheimpactofSUD.ProfessionalproficiencyinMS Word, Excel, Access,Outlook,and PowerPoint isrequired.Ability to prepareaccurate,concise,and comprehensive reports.Experience withmedication as treatment (MAT)foropioidand other substanceuse Research experience a plusEducation and Experience Required
AMaster’s degree in Social Work, Counseling, or Psychology or related areaAt least three years’ experience working within SUD treatment programming, preferably with supervision experience.Relevant experience working with clients across the demographic spectrumExperience working with clients living with HIVWorking Conditions:
Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and / or weekends and organization events.
Physical Demands:
Lifting: Nomore than 20 lbs. and infrequently. Movement: Standingand sitting for long periods. Visual:Longperiodsoncomputer.Concentration: Extendedperiods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.Communication: Directand indirect communication. Written and verbal competency. Read LessJob Summary
The Behavioral Health Manager for Substance Use Disorder Services will work to promote and maintain the recovery and well-being of Whitman-Walker Clinic’s clients by leading and operating a team of SUD/Mental Health professionals, recovery peer specialists and volunteers. The incumbent is responsible for the coordination and successful implementation of all Outpatient SUD services. Some of the duties will include performing client assessments, conducting individual and group counseling sessions, training program staff, and executing the department’s evaluations efforts.
Core Whitman-Walker Primary Essential Duties
Performs and behavesin accordance withWhitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation, and humility.Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.Demonstrate excellent customer service byidentifyingand exceeding customer requirements.Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.Demonstrate organizational skills necessary to multi-task, meetdeadlinesand re-prioritize as needed.Participate in organizational quality and performance improvement activities.Primary Essential Duties
Monitor and make improvements to a model of SUD treatmentservices thatemphasizetimelydelivery of services, efficiency, programrelevancy,and client-centered services.Maintain a clinical caseload of25hours face to face. (this may be done with individual and group)Responsible for program expansion,developmentand curriculaProvide clinical and administrativeoversightof all SUD services at 1525 14thStreet NW and Max RobinsonCenterProactively enforce the policies, procedures,guidelinesand other regulations asestablishedby Whitman-Walker Health, the Dept. of Behavioral Health/SUD division (Chapter 63), and Federal and government agencies.Participate in grant proposal writing, prepare monthlynarrativeandmonitorgrant deliverables.Supervise clinicalstaff.Execute responsible fiscal management, which includes the regular monitoring of expenditures and receivables from all income generating sources,i.e.third part insurance, self-pay,etc.Managethe upkeep of all blood alcohol and urine testing devicesTake part in the development of annual budget to meet departmental needsNetwork and market WWH SUD services to area agencies and organizations to ensurea steady flowof client referrals at both sites.Recruit and hireappropriate clinical,administrative,and volunteer staff which may include student interns and those looking for special projects.Facilitate new hire orientation and staff development as neededEnsure all staff members and volunteersmaintaintheir licensureandcertification.Participates in management meetings to act upon a variety of matters including personnel matters and provides updates and reports as requestedSupporting management in fact finding efforts concerning managerial actions or union grievance processingReviews and makes recommendations for changes to collective bargaining agreements and the Employee Handbook to ensure ongoing complianceBudget Responsibilities
Assist and manage SUD budget within the larger Behavioral Health Budget
Management Responsibilities
All SUD clinical staff and Recovery Peer Specialists
Knowledge, Skills, and Talents Required
Clinical knowledge based in mental health, SUD treatment, HIV/AIDSand social work and or professional counseling practices that isgenerally developedthrough on-the-job experience in a clinical environment where mental health and substance use disorder treatment services are a primary focus.Have a demonstrated understanding of the BAL and UA testing methodologies and testing protocols.Ability to conduct mental healthcounselingthatrespectsthe dignity and diversity ofallclients.Must be able tomaintaina fluid and flexible work schedule thatis driven by client caseload, program needs, and departmental goals. This may include nights and weekends as needed.Knowledge of HIV/AIDS and its impact on diverse populations, including the Lesbian, Gay, Bisexual and Transgender communities. Andit’stheimpactofSUD.ProfessionalproficiencyinMS Word, Excel, Access,Outlook,and PowerPoint isrequired.Ability to prepareaccurate,concise,and comprehensive reports.Experience withmedication as treatment (MAT)foropioidand other substanceuse Research experience a plusEducation and Experience Required
AMaster’s degree in Social Work, Counseling, or Psychology or related areaAt least three years’ experience working within SUD treatment programming, preferably with supervision experience.Relevant experience working with clients across the demographic spectrumExperience working with clients living with HIVWorking Conditions:
Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and / or weekends and organization events.
Physical Demands:
Lifting: Nomore than 20 lbs. and infrequently. Movement: Standingand sitting for long periods. Visual:Longperiodsoncomputer.Concentration: Extendedperiods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.Communication: Directand indirect communication. Written and verbal competency. Read LessAbout Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal health and well-being opportunities. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
Job Summary
The Care Navigator-Mobile Retention provides specialized support to HIV-positive adults who present with adherence-related issues that create barriers to returning to the Health Center for care through the Mobile Outreach Retention and Engagement (MORE) program. The Care Navigator-Mobile Retention provides a supportive and empathic relationship to the patient that is harm-reduction focused and serves to facilitate easier access to WWH services and those in the community by meeting patients outside the walls of the health center and providing education, counseling, support, and referrals in the community, in a patient’s home, or at one of WWH’s health centers.
This position partners with other community organizations to ensure collaborative service provision without disruption to care. The position requires outreach to the highest risk groups, and partnerships with key community and government partners to provide counseling, care, and risk management to these hard-to-engage adults. The position accompanies patients through Whitman-Walker’s services and assists in obtaining external referrals, while also helping the patient to establish a healthy support system and support ongoing retention in care.
The Care Navigator-Mobile Retention coordinates activities with the MORE team to ensure long-term retention in high-quality care and work with additional team members supporting the patient’s care plan- Nurse Care Managers, Medical Providers, Community Health workers, and other connections to community resources. The Care Navigator will participate in quality improvement (QI) activities to improve health outcomes and is responsible for accurately recording information about the services provided to mobile-medical patients. The Care Navigator’s activities will be conducted in healthcare settings, patients’ homes, and other community settings.
Core WWH Primary Essential Duties
• Perform and behave in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrate excellent customer service by identifying and exceeding customer requirements.
• Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA
requirements. • Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrate organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participate in organizational quality and performance improvement activities.
Role Specific Primary Essential Duties
• Works as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status at patients’ homes, other community settings, and within the health center.
• Identifies patients in need of specialty adherence care, collaborating with medical and behavioral health providers and support staff to encourage referrals to the adherence team as appropriate.
• Provides outreach to these pre-identified patients and community agencies to promote collaboration and engagement with WWH’s mobile medical services
• Assists and guides patients through services at Whitman-Walker and outside agencies, serving as a representative and advocate of the patient and providing referrals when necessary.
• Makes regular contact with patients and develops individualized care plans to promote adherence to treatment plans and assists the patient in establishing a healthy support system that promotes long-term retention and addresses barriers to care
• Identifies barriers to retention and works with patients to overcome obstacles and gaps in care
• Prepares narrative and statistical reports as requested.
• Maintains up-to-date and accurate records in the electronic medical record (EMR) system or other data systems.
• Ensures patients receive necessary services from community organizations
• Follows-up with patients that are identified as being at risk of falling out of care or who have not been recently seen by the practice
• Maintains a current resource list of community service organizations
• Skill and/or comfort with the use of HIV/STD home testing kits to self-test and submit the specimens to the appropriate testing laboratory.
• Follow-up in person or through telephone contacts with patients who are hospitalized, have emergency room (ER) visits, miss clinic visits, miss medication refills, or have laboratory results that indicate that patients may not be fully adherent to HIV treatment regimens.
• Conduct outreach and home visits to patients who are lost to care, identify barriers to retention, and facilitate re-engagement in medical care.
• Coordinate with mobile-medical patients’ clinicians, medical case managers, behavioral health providers, or other healthcare providers to ensure that high-quality and culturally competent services are received.
• Participate in adherence training and ongoing in-service education arranged by Whitman-Walker Health to maintain professional knowledge.
• Document all work activities according to established standards, collecting data for production in weekly, monthly, and annual reports and assisting with the creation of those reports as necessary.
• Responsibilities include other duties as assigned, including special tasks involved in responding to an emergency event.
Budget Responsibilities
None
Management Responsibilities
None
Core Whitman-Walker Health Knowledge, Skills, and Talents Required:
• Ability to work independently with minimal supervision.
• Ability to manage time and effort in order to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Flexibility to work various shifts, including afternoon, evening, and weekend shifts.
• Commitment to health equity.
Role-Specific Knowledge, Skills, and Talents Required
• Flexibility of schedule – shifts include regular evening and occasional late night and weekend hours.
• Knowledge of HIV/AIDS-related illnesses and substance abuse, including current treatment and adherence strategies and knowledge of risk reduction intervention strategies.
• Knowledge of chronic health conditions, such as diabetes, hypertension, heart disease, etc., with an understanding of the needs of individuals and families across the primary care continuum.
• Knowledge of techniques for assessing patients’ needs, developing risk-reduction and referral plans, identifying resources, making referrals, following up to ensure completed referrals, documenting patient interactions, and proactively supporting patients’ pursuit of goals.
• Ability to maintain appropriate judgment in interactions with patients and staff, including assuring Care Partner safety in conducting home visits.
• Knowledge of community resources and benefits that impact and/or benefit the targeted patients’ needs, including the Ryan White HIV/AIDS Program and Medicaid.
• Ability to travel with patients in and around the assigned geographic areas using public transportation.
• Understanding of and sensitivity to the needs of individuals with chronic medical conditions, including HIV, mental health and substance use issues, and other conditions.
• Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interactions with diverse groups of co-workers, external business partners, and the community.
• Ability to work in a multidisciplinary team structure by demonstrating the ability to collaborate and contribute to the team’s work.
• Adherence to all Whitman-Walker Health policies and procedures.
• Company-sponsored travel required, personal driver’s license and vehicle preferred
Education and Experience Required
• Minimum Experience: Two or more years of paid work experience providing direct assistance to a diverse population in public health, healthcare, human services, or other community settings. Experience with providing HIV and/or STI CTS and HIV outreach, linkage, and retention services preferred.
• Minimum Education: Bachelor's Degree in social work, human services, or related field or at least four years of direct experience required.
• Experience working with an ethnically, culturally, and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required.
Working Conditions:
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.
Physical Demands:
• Lifting: No more than 20 lbs. and infrequently.
• Movement: Standing and sitting for long periods.
• Visual: Long periods on a computer.
• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
• Communication: Direct and indirect communication. Written and verbal competency.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.
