ICM Solutions, a leader in crushing, underground mining rebuild, and white paving equipment, service, and solutions across the Mountain West, is seeking a Product Support Sales Representative (PSSR) to join our growing team in Southern Utah. The PSSR is a key member of the Sales team, elevating our customers' experience and driving their ROI to ensure customers' operational success and ICM's financial objectives. The PSSR will work with our customers as a consultant in the areas of technical support and product management to ensure the best rate of return on their crushing, screening, conveying, and washing equipment investments.
Duties & Responsibilities:
Present, promote and sell products/services to existing and prospective customers.Perform cost-benefit and needs analysis of existing/potential customers to meet their objectives.Reach out to customer leads through cold calling.Expedite the resolution of customer problems and complaints to maximize satisfaction.Achieve agreed upon sales targets and outcomes within schedule and time frame.Coordinate sales effort with internal team members and other departments.Analyze the territory/market's potential, track sales and deliver status reports.Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.Travel (daily and overnight as needed) to build and maintain customer relationships and provide on-site support to operations.Requirements:
Keep abreast of best practices and promotional trends.Continuously improve through feedback.Proven work experience as a sales representative.Excellent knowledge of MS Office.Familiarity w/CRM practices along with ability to build productive business professional relationships.Highly motivated and target driven with a proven track record in sales.Excellent selling, communication, and negotiation skills.Prioritizing, time management and organizational skills.Ability to create and deliver presentations tailored to the audience needs.Relationship management skills and openness to feedback.Why ICM Solutions?
Fast-growing company with big ambitionsto be the best crushing, underground mining rebuild, and white paving dealer in North America.Strong, people-focused culture where your work truly makes an impact.Backed by the stability and career opportunities of Campbell Companies and Wheeler Machinery Co.Competitive benefits: PTO, medical/dental/vision/life insurance, 401(k) with company match, and more.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Read LessWheeler's Power and Energy (P&E) Oil and Gas Account Representative is an outside sales representative responsible for their safety and the revenue performance of their assigned customers based in the electric power and or oil & gas markets. This individual reports to the P&E Product Support Sales Manager and will be responsible for developing, expanding, and deepening existing customer relationships. This person will be the primary Product Support point of contact for the customer.
Duties and Responsibilities
Develop and maintain a forward-looking view of addressable market opportunities based on intelligence from Caterpillar, trusted industry sources, and relevant feedback from customers.Assess and reports on customer's performance and needs on a regular basis to P&E Product Support Sales Manager and makes recommendations for how to achieve revenue targets and meet customer needs.Help develop an individual learning plan and meaningful SMART goals each year, and be accountable for executing those plans, expectations, and goals.Meet with customers in-person on a regular basis to build stronger long-term relationships and trust with the representative and Wheeler Machinery.Provide single point of Contact for Oil and Gas Customers for any needs related to their success.Build and present estimates to customers using CRM and PSE data provided by Cat.Maintain key data within CRM tool.Deliver parts to customers on an as-needed basis.Coordinate work with service and parts department to ensure they are aware of latest customer needs and priorities; ensure customers are updated with realistic expectations on a regular basis.Perform other duties as assigned.Qualifications
Proven understanding of and commitment to developing and maintaining a culture of safety.Proactive ownership. Take initiative and follow through with prideA focused growth mindset.Proven successful sales experience in a technical field--preferably within the electric power generation or oil and gas industry.Understanding electric power generation types and the trade-offs and applications of when they are best suited in electric power and oil & gas.Able to work with Wheeler P&E Product Support Sales Manager to ensure plans maintain alignment with Caterpillar core business and Campbell Companies/Wheeler priorities.Team player with demonstrated success and competency in working with external parties (customer executives, suppliers, contractors) and related documents (specifications, change orders, contract documents.) Positive team focused attitude.Excellent communication skillespecially writing and listening with the intent to understand.Excellent abilities to organize, manage time and priorities, and give attention to detail.Must be willing to work and travel the hours required to meet or exceed goals and objectives.Obtain and maintaining CDL is required.Minimum four-year bachelor's degree or equivalent professional experience. Read LessField machinist/welder will perform welding repairs and fabrication on all types of machinery in the field or shop. Work at mine site and construction site locations. Perform welding, cutting, arc gouging and layout, line bore welding and machining.
Duties and Responsibilities
Operate and maintain various machining equipment, including lathes, mills, and CNC machines, to create and repair components on-site.Adhere to all safety protocols and regulations to maintain a safe work environment. Collaboration by coaching, mentoring, and educating others in a positive environment.Conduct regular maintenance and troubleshooting of equipment to ensure optimal performance.Performs other duties as assigned.Qualifications
Knowledge of welding repairs on machinery, buckets, dozer blades, etc.CDL and medical card. Comply with DOT regulations.Current MSHA certificate.Excellent skills with cutting torch and arc gouging.Certified welder with field welding experience.Dependable and willing to meet customers expectations.Ability to accomplish work with a minimum of supervision.Must have good computer and report writing skills.Great organizational skills, great communicator, support management.Experienced line bore welding and machining skill set.Experience fitting weldments per designed prints.The previous declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Equal opportunity employer/protected veterans/individuals with disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).
Read LessThe Construction Industries Product Support Sales Representative plays a critical role in driving our customer's long-term success as measured by their own definition of achievement. Leveraging the full strength and resources of Wheeler Machinery Co., we approach every partnership with unwavering honesty, integrity, and a genuine commitment to results. Our mission is clear: help customers reduce owning and operating costs, maximize productivity and equipment utilization, and ensure maximum uptime. By fostering strong, collaborative relationships, we create lasting value empowering both Wheeler Machinery Co. and our customers to build a foundation of stability and success that will thrive for generations.
Duties and ResponsibilitiesSafety Safety is always the first consideration in all aspects of our business. Promote safety by demonstrating a positive example.Knowledge Has superior knowledge and the experience to seek out proper resources to resolve difficult problems.Customer Relations Builds and maintains strong, trust-based relationships with customers through consistent, meaningful engagement. Invests the time to fully understand every aspect of the customer's business, enabling strategic collaboration that delivers measurable results. Partners with customers to create tailored plans leveraging the full capabilities of Wheeler Machinery Co.reducing costs, increasing efficiency, maximizing equipment value, and aligning with the customer's unique definition of success. Responds promptly and professionally to concerns, resolving issues within company guidelines in a way that ensures customer satisfaction and strengthens long-term loyalty.Accountability and Ownership Takes full ownership of all responsibilities within their area, addressing challenges directly without shifting blame. Manages both the critical details and the broader objectives with diligence, ensuring that every aspect is handled with professionalism, integrity, and a commitment to excellence.Interpersonal Relations Has fine social skills and uses them effectively. Has good insight into people and readily adapts to them. Communication style is warm, friendly, and sincere.Relations with Supervisor Follows directions well and pays close attention to what is said. Can be depended upon to act appropriately and cover all facets of an assignment. Seeks advice when appropriate. Benefits from criticism and responds to adversity.Problem Solving and Decision Making Approaches challenges with a solution focused mindset, carefully evaluating alternatives to identify the most effective course of action. Demonstrates the ability to analyze complex issues, make sound decisions, and implement solutions that deliver meaningful results.Marketing Strategy The PSSR is accountable for gaining a deep understanding of each customer's business and uncovering opportunities to expand our partnership across all areas where Wheeler Machinery Co. provides support. This includes identifying ways to deliver greater value, drive efficiency, and strengthen the customer relationship to achieve mutual growth and long-term success. Examples include:Growing Labor SalesGrowing Parts SalesFinancingRentalEquipment ManagementTime Utilization Manages time effectively, consistently meeting deadlines while handling additional demands with composure and focus. Maximizes productivity by prioritizing tasks efficiently and eliminating wasted effort to deliver high quality results on schedule.Use of Company Resources Use of company CRM, (Currently using SalesLink), parts and services quoting tools.Continual Maintenance of Customer Machine Population Ensures accurate and up-to-date customer machine population data within the CRM system, recognizing its critical role in daily customer interactions, strategic marketing efforts, and support program planning. Leverages OLGA to provide precise insights that drive informed decisions and maintain high dealership performance scores with Caterpillar.Assignments and Projects Approaches every assignment with a positive, proactive attitude and delivers results within required timelines. Brings full energy, dedication, and collaboration to achieving corporate goals and successfully completing assigned projects.Budget Management and Forecasts Supports and conforms to department budget goals. Budget requests are submitted to manager in a complete and timely manner. Controls expense levels within budgeted parameters.One Unified Team Works seamlessly with all departments to achieve company-wide objectives, maintaining a clear understanding of the bigger picture and aligning efforts to support overall organizational success.Performance-Based Compensation - Compensation for the PSSR role is directly tied to individual performance and demonstrated proficiency across the skills and competencies outlined above, ensuring a results-driven and merit-based rewards structure.QualificationsUnderstands and demonstrates safe working practices.3-5 years shop or field service experience with Caterpillar equipment, strongest candidate will possess Service Analyst level background.3-5 years construction industry experience.Demonstrates practical experience and proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, to efficiently manage communications, data analysis, reporting, and presentations.Ability to work well in a team environment.Be willing to offer suggestions and ideas to increase department effectiveness.Ability to work in a stressful environment.Excellent time management skills.Excellent problem-solving skills.Understanding of Caterpillar warranty guidelines.(Preferred) Prior Sales experience.(Preferred) experience and clear understanding of Uptake suite of CRM software, SalesLink, Parts & Service Quoter (PSQ).Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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