JOB SUMMARY
Benefits
MedicalDentalVisionLifeLong/Short Term401-KSupplemental InsuranceProfessional Growth and Development OpportunitiesTravel DiscountsJOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be available to work on weekends and holidays and various shifts.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make a change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guests’ satisfaction. In the event of dissatisfaction, research and an attempt to resolve problems within established guidelines may include turning the problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage, or loss to supervisor.
• Provides a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by the supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider an equivalent combination of acceptable education and experience providing the knowledge, skills, and abilities cited below, when applicable.
• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills, and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and preparing moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and help resolve conflicts.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
• Ability to stand and move throughout the front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.
EOE/AA
Read LessJOB SUMMARY
Responsible for the preventative and repair of the hotel’s mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical
plant, FF&E, grounds, swimming pool, etc.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Performs preventative maintenance assignments on a schedule basis (e.g., “room care”).Services the hotel’s pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening).Adheres to all company policies and procedures.Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Utilizes protective equipment.Reports unsafe conditions to supervisor.Reports accidents, injuries, near-misses, property damage or loss to supervisor.Provides for a safe work environment by following all safety and security procedures and rules.All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).Assists other Engineering Personnel when needed.Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.Basic mechanical aptitude for operation and repair of hotel equipmentMust be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.Be skilled in several areas such as carpentry, dry walling, painting, plumbing, roofing, and landscaping.Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.Thorough knowledge of the layout of the building, sleeping and function rooms.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.Ability to follow written and or verbal instructions.
PHYSICAL DEMANDS
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces.Hearing and visual ability to observe and detect signs of emergency situations.Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air.Grasping, lifting and holding tools and having good finger dexterity is required.Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.Lifting and moving objects up to 100 pounds.Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Read Less