Primary Job Functions: Responsible for handling customer calls and routing to the appropriate department or paging personnel as necessary. To give office support to entire company as needed using a variety of computer and organizational skills. Maintain the product literature for the sales staff. Other accounting support as directed by the Office Manager.
Daily Duties:
1. Retrieve messages from answering service and route appropriately.
2. Answer all incoming calls and route to the appropriate person.
3. Take messages and page personnel as necessitated.
4. Schedule service calls as directed (see Service Dispatcher job description) Complete appropriate and required service information, inform customer of approximate scheduled time (2-4 hour window). Complete schedule accordingly.
5. Prepare letters, marketing pieces, and spreadsheets as requested.
6. Maintain product literature inventory.
7. Receive and distribute daily US mail and internal mail.
8. Collate accounts payable packing slips with purchase orders.
9. As vendor invoices are received collate with packing slip and purchase order, then update accounting software.
10. File Accounts Receivable and Accounts Payable invoices after update to accounting software.
11. Confirm Vendor statements with vendor balance in accounting software.
12. Order office supplies and maintain / control supply inventory.
13. Update service database from each service ticket.
14. Other duties as assigned.
Company DescriptionEstablished HVAC company who prides ourselves on our work and customer satisfaction. We are a referral driven company.Company DescriptionEstablished HVAC company who prides ourselves on our work and customer satisfaction. We are a referral driven company. Read Less
