Full Time Certified Medical Assistant
Location: Valhalla, NY
Hours: 35 hours/week
Exciting opportunity to join our growing practice and work both in an outpatient clinic and on our new Medical Van! The CMA or RMA will provide direct patient assistance in an outpatient clinic and on our Medical Van, serving adults with Intellectual and Developmental Disabilities.
WIHD’s mission is to create better futures for people with disabilities, for vulnerable children and for their families and caregivers. WIHD accomplishes its mission through professional education; innovative services and supports; community training and technical assistance; and research and information dissemination. WIHD provides a positive working environment that promotes employee safety, growth and goal attainment.
Medical Assistant Responsibilities:
Participates in pre-visit planning by identifying applicable preventative health measures; flagging and following up on overdue labs, imaging, and consultations; acquiring outstanding medical documentation; and managing patient correspondence with the provider and care team.Documents/scans into the electronic medical record for the provider and care team.Documents the following comprehensive health assessment items for the provider and care team to include immunizations and screenings; medical, familial, and social history including cultural and personal preferences; behaviors affecting health; and advanced care planning.Assists the provider in the exam room with collection of specimens, procedures and patient exams as needed.Provides instruction and educational resources to the patient and/or caregiver under the provider’s direction. Executes proper technique in patient interactions.Arranges prescription refills, prior authorizations, and pre-certifications as needed.Efficiently maintains patient flow throughout Adult Health Services. Appropriately cleans and organizes exam rooms for all team patients including replenishing supplies from the storeroom, as well as cleaning and sterilizing appropriate equipment.Responsible for other activities as directed, as well as covering for other positions when needed (i.e., care coordination, medical records, reception, etc.).Participates in quality improvement activities as needed.Attends all required meetings.If interested/Optional: Drive Medical Van with a provider to provide healthcare visits in the community for our patients.Medical Assistant Qualifications:
Required:
Graduation from an accredited Medical Assistant certificate program;Current Certification - CMA or RMAExternship/Internship;Knowledge of electronic medical record software;Experience performing EKG and Venipuncture;Preferred:
Phlebotomy CertificationEKG Certification Proficient in Microsoft Office (Excel, Word, Outlook)Experienced in the care of individual with development disabilities.Benefits:
Paid Time Off (Vacation, Sick, Personal and Holidays)Medical and DentalLife InsuranceShort and Long Term Disability403b Employer ContributionWhy WIHD?
WIHD is a University Center for Excellence in Developmental Disabilities, serving over 10,000 individuals annually. A collaborative and inclusive work culture A mission-driven environment focused on underserved populationsRate of Pay is Commensurate Upon Experience and pays in the range of $21.00 - $25.00 per hour plus benefits.
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.
Read LessFull Time Medical Receptionist
Location: Valhalla, NY
Schedule: Monday thru Friday, 8:30am – 4:30pm
Summary of Receptionist Position:
WIHD is recruiting a full time Medial Receptionist to serve as the primary point of contact for patients, caregivers, and visitors, playing a critical role in ensuring efficient front desk operations, patient access, and overall clinic flow. At WIHD, everything we do is guided by our vision of a future in which all people, including people with disabilities and vulnerable children, live healthy and productive lives as full members of society.
The medical receptionist is responsible for high-volume scheduling, patient registration, phone management, and real-time coordination of front desk activities. The Medical Receptionist ensures accurate patient information, supports provider workflows, and contributes to a positive, organized, and patient-centered experience.
MAJOR RESPONSIBIITIES
Patient Access & Scheduling Coordination
Manage high-volume appointment scheduling via phone, in-person, and electronic communication. Schedule, reschedule, confirm, and cancel appointments in alignment with provider templates and visit types. Monitor no-shows and cancellations and assist with rescheduling to support continuity of care. Participate in high-volume scheduling projects (e.g., provider transitions, backlog reduction, clinic optimization initiatives). Ensure accurate appointment notes, including visit type and required documentation.Front Desk Operations & Patient Experience
Greet patients and caregivers in a professional, courteous, and efficient manner. Perform check-in and check-out processes, ensuring all required documentation and information are complete. Direct patient flow and coordinate with clinical staff to maintain efficient clinic operations. Assist patients with forms, wayfinding, and general inquiries. Maintain a clean, organized, and safe front desk and waiting area environment.Communication & Phone Management
Answer and manage high-volume incoming calls in a timely and professional manner. Route calls, messages, and tasks to appropriate staff based on patient needs. Document all patient interactions accurately in the EMR. Provide clear instructions to patients regarding appointments, documentation, and next steps.Escalate urgent or complex issues appropriately.Documentation & EMR Management
Enter and update patient demographic and insurance information accurately in the EMR. Take and upload updated patient photos into EMR charts as required.Administrative & Operational Support
Collect and distribute incoming clinic mail and correspondence to Medical Records Support coordination of clinic-wide administrative tasks and front desk workflows. Support internal tracking processes and basic reporting activities as directed.Team Collaboration & Process Improvement
Participate in team meetings, training sessions, and quality improvement initiatives. Contribute ideas to improve front desk workflows, patient access, and operational efficiency. Collaborate with providers, care coordinators, and leadership to support clinic operations. Maintain flexibility to support evolving clinic and organizational needs.QUALIFICATIONS
Education: High School Diploma or equivalent required.
Experience:
Minimum of 2 years of experience in customer service, administrative support, or healthcare front desk operations. Experience working in a healthcare or outpatient setting preferred. Strong computer skills, including data entry, email, and basic Microsoft Office (Word, Outlook, Excel). Familiarity with Electronic Medical Records (EMR/EHR) systems and patient registration workflows. Experience working with individuals with intellectual and/or developmental disabilities preferred.General Attributes:
Ability to accurately document and manage patient information in a fast-paced environment. Ability to multitask effectively, including working on a computer while simultaneously communicating on the phone or in person. Strong organizational, time management, and problem-solving skills.Benefits
Paid time off (Vacation, Sick, Personal and Holidays)Life insurance Short and long-term disability 403B employer contribution Employee Assistance ProgramWhy Work at WIHD?
Positive, inclusive work environment Flexible schedules for work-life balance Mission-driven organization serving 10,000+ individuals annuallyEqual Opportunity Employer
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.
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WIHD is currently recruiting a full time Nurse Practitioner who wants to improve the lives of people with Intellectual and Development Disabilities. The NP represents our Adult Outpatient Clinic in a positive and professional manner and works in collaboration with qualified physicians, nurses and other clinical staff. The objective of this position is to provide evidence-based, patient centered primary care, to patients with IDD.
Summary of Primary Care NP: At WIHD, which was named one of the Best Places to Work by 914Inc., you will find a dynamic environment with staff of diverse backgrounds and perspectives who share a deep commitment to advancing the Organization’s mission. WIHD provides a positive working environment that promotes employee safety, growth and goal attainment. Our benefit package is generous and provides options to meet the needs of each employee. We offer flexible work schedules for many positions providing a set-ting with a desirable work-life balance.
Essential Functions of the Nurse Practitioner:
Direct Patient Care
Directs medical assistants, care managers, nurses, and care coordinators in order to provide efficient and effective patient centered care, as described in the team based policy.Provides patient centered primary medical care by taking full patient histories and performing examinations in order to develop and implement a plan based on diagnostic and demographically specific evidence based guidelines. This process includes, but is not limited to: ordering and reviewing diagnostic labs and imaging; ordering and reviewing consultations; administering procedures including shots, as needed, communicating with patients and caregivers regarding their individualized care management plan; collaborating with internal and external care providers; providing appropriate healthcare instruction and education; and documenting all healthcare communication and action in the electronic medical record.Engages in pre-visit planning with the care team in order to review and plan for the day’s patient panel and their specific care needs.Triages all patients requesting service in a timely manner regardless of the medium (e.g., phone call, patient portal, in-person, clinical advice task, etc.) Responds to emergencies as needed.Provides back up coverage to other provider panels as needed.Provides extended hours care, as well as after hour’s clinical advice as determined by the Adult Health Services schedule.Follows office policy and procedures and demonstrates knowledge of the requirements of a NCQA Patient Centered Medical Home.Perform any other activities as needed to ensure the best patient care is provided.Care Management
Collaborates with the care manager in stratifying primary care patients according to medical, behavioral, and social determinants of health using population management tools in the electronic health record. Also stratifies patients according to the number and type of internal/external referrals and their overall healthcare utilization to identify high risk primary care patients in need of care management plans.Develops and executes individualized care management plan using comprehensive health assessments with the care team in order to provide appropriate patient centered care that meets the needs and goals of the patient.Consistently revaluates the individualized care plan and a patient’s progress towards their goals and assesses barriers when objectives are not met.Quality Improvement
Participates in clinical quality initiatives that are based on State or Federal programs (i.e., Quality Payment Program, MIPS, MU), as well as organizational initiatives. Agrees to data transparency, as well as the sharing of and accountability for clinical quality metrics.Meetings
Participates in quality improvement meetings and activities as needed.Participates in care management meetings.Attends all required medical home and Adult Health Services meetings.Qualifications:
Education Level: Graduation from an approved Nursing Program with a Master’s degree in a relevant area of specialization (i.e. Family Practice); Possession of a license to practice medicine in New York State; Board Certified Family Nurse Practitioner
Knowledge of: Electronic medical records; Awareness of current local, state, and federal laws governing the delivery of care.
Kind and Length of Experience: Minimum of three years’ experience as a Nurse Practitioner in the outpatient setting. Preferred knowledge or experience caring for individuals with developmental disabilities.
Benefits
Medical and Dental InsuranceFSA or HSAPaid time off (Vacation, Sick, Personal and Holidays)Term Life insurance Short and long-term disability 403B employer contributionWhy Work at WIHD?
Positive, inclusive work environment Flexible schedules for work-life balance Mission-driven organization serving 10,000+ individuals annuallyEqual Opportunity Employer
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.
Read LessWe are seeking an experienced skilled clinical Care Coordinator to join our Chronic Care Management (CCM) program. This is a fast-paced, patient-centered role that requires strong communication skills, excellent organization, and the ability to manage multiple priorities across several patients each day. This role is ideal for a clinician who thrives in proactive care coordination, complex chronic disease management, and patient outreach.
About Us
The Westchester Institute for Human Development (WIHD) provides the broadest array of heath services and medical specialties in Westchester County and beyond to serve the needs of individuals with intellectual and developmental disabilities. In addition to primary care, we offer many behavioral health resources including psychiatry, neurology behavioral psychology.
About the Role
We are seeking a detail-oriented and proactive Care Coordinator to support our Chronic Care Management (CCM) program. In this role, you will work directly with patients, caregivers, and providers to help close care gaps, improve health outcomes, and ensure patients receive timely, coordinated care.
You will be responsible for conducting structured CCM outreach calls, reviewing patient charts, coordinating follow-up care, and documenting all interventions in the electronic medical record (EMR).
Essential Functions of the CCM position include:
CCM Patient Outreach
Conduct scheduled Chronic Care Management calls with assigned patientsReview patient charts prior to each call to identify care gaps and outstanding needsFollow up on appointments, referrals, labs, imaging, and provider recommendationsSupport patients in understanding and following their care plansCare Coordination
Assist patients with scheduling appointments during outreach calls when possibleTrack missed, overdue, or pending healthcare servicesCoordinate with providers, specialists, and internal care teamsEnsure continuity of care following hospital or emergency visitsMedication & Treatment Support
Review medication lists for updates or discrepanciesIdentify refill needs and coordinate with providersDocument medication-related concerns and patient adherence issuesDocumentation & Compliance
Accurately document all CCM encounters in the EMREnsure notes are patient-specific, detailed, and reflect actions takenTrack all follow-up items until resolutionMaintain compliance with CCM program requirementsPre-Call Preparation (Required)
Review provider notes, orders, and patient history prior to each callIdentify overdue appointments, referrals, and diagnostic testsConfirm chart accuracy and care plan status before outreachQualifications
Education, Licensure, Certification: Active licensure, registration, or certification in a related healthcare field (such as Nursing or Certified Clinical Medical Assistant) is required and must be maintained in good standing.
Experience and Knowledge:
2+ years of experience in a healthcare or administrative clinical setting 2+ Experience with medical scheduling, referrals, or patient coordination Working knowledge with electronic medical records (EMR) systems Strong attention to detail and documentation accuracy Excellent communication skills (written, phone, email, and patient-facing interaction) Ability to work independently while following structured workflowsStrong clinical judgment, chart review skills, and EMR proficiency Ability to manage high-volume patient panels independentlyPreferred Qualifications
Experience in Chronic Care Management (CCM) or care coordination Experience working with patients with chronic conditions or complex care needs Knowledge of medical terminology and healthcare workflows Experience with insurance, referrals, or prior authorizationsBenefits
Medical and Dental InsuranceFSA or HSAPaid time off (Vacation, Sick, Personal and Holidays)Term Life insurance Short and long-term disability 403B employer contributionWhy Work at WIHD?
Positive, inclusive work environment Flexible schedules for work-life balance Mission-driven organization serving 10,000+ individuals annuallyEqual Opportunity Employer
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.
Read LessLocation: Westchester County, NY
Schedule: 21 Hours Per Week (2 Weekdays 12:30pm-7:30pm and Saturday 9am-5pm)
Language Requirement: Bilingual – English/Spanish
Westchester Institute for Human Development (WIHD) is seeking a compassionate and skilled bilingual recreational therapist / socio therapist to work part time 3 days per week with children and families in the child welfare system to improve self-esteem, skills, and satisfaction for children while promoting healthy family functioning and permanency.
About Us:
Child Welfare Services at WIHD provides an array of services, supports and advocacy for children and families involved with the child welfare system in Westchester County. These services include clinical assessments of children and their birth parents, pediatric medical care, educational coordination and advocacy, and community-based parent training services for parents with intellectual disabilities and services for families reunifying from foster care or at risk for foster care placement.
Summary of Socio Therapist:
Plan, provide, and participate in therapeutic recreational activities and outings for and with children and families involved in the child welfare system. Conduct group drop-in activities in the community and/or virtually encourage prosocial interests and talents. Coordinate closely with families and others working with the child to plan recreational activities that fit the child’s treatment and social needs and meet the family’s ability to participate. Help families to identify no cost and low-cost recreational resources in their communities that fit their and their child’s needs. Encourage and support independent living skills for older youth.
Essential Functions:
Plan, conduct, and actively participate in therapeutic recreational, social, and physical activities with families and children at risk of foster care placement and/or replacement; participate in activities with older youth that support independent living skills.Provide in-home and community-based support and services for families involved with the child welfare system, including group-based activities and identifying no cost/low-cost resources; assist in creating and maintaining a resource guide of community-based recreational resources.Participate in meetings and collaborate with program staff and others to consult on children’s therapeutic needs and family services.Make telephone contacts to arrange appointments, support planning (including budgeting), and complete appropriate documentation of activities.Assist with practical tasks, including dropping off supplies and/or transporting families to appointments.Take responsibility for safe driving with children and for the maintenance of agency vehicles.
Required Qualifications
Knowledge of therapeutic recreational needs of children1–2 years of experience working with children with significant needsExperience with community-based workBachelor’s degree in human behavioral science with specialized instruction in development of human behavior and child development
Other Requirements
Bilingual in English and SpanishValid driver’s license and ability to travel throughout Westchester CountyAvailability to work evening and Saturday hours
Physical Requirements
Ability to sit, stand for extended periods, walk, crouch, and climb stairsPhysical capacity to safely manage children in community settings and participate in movement-based activities
Benefits
Paid time off (Vacation, Sick, Personal and Holidays)Term Life insurance Short and long-term disability 403B employer contributionWhy Work at WIHD?
Positive, inclusive work environment Flexible schedules for work-life balance Mission-driven organization serving 10,000+ individuals annuallyEqual Opportunity Employer
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.
Read LessAUDIOLOGIST (CCC-A)
Valhalla, NY
About the Audiologist Position: The Speech & Hearing Center in Valhalla, NY is searching for a dedicated and compassionate part-time or Full Time Audiologist to join our team of healthcare professionals. As an Audiologist, you will be responsible for evaluating and diagnosing auditory disorders, recommending and providing appropriate treatments, and offering rehabilitative services to patients experiencing hearing loss or other hearing-related issues.
About the WIHD's Speech & Hearing Center:
The Speech and Hearing Center works in collaboration with Westchester Medical Center, the CI Balancing Center and APS, and is a major resource for audiology in Westchester and the Lower Hudson Valley. We provide the range of diagnostic and rehabilitative services including, diagnostic audiology, electrophysiologic measures (ABR & OAE), auditory processing testing, hearing aids and bone conduction devices. Services are provided to infants, children, and adults, some of whom have neurodevelopmental disabilities.
WIHD provides a positive working environment that promotes employee safety, growth and goal attainment. We offer a setting with a desirable work-life balance and flexible schedule. Hourly Rate varies depending upon part-time or full-time and commensurate upon experience.
The ideal candidate will possess experience providing the audiology services across the age range. Preference will be given to individuals who have a desire to work with children and/or those with neurodevelopmental disabilities. Some supervision of graduate students may be necessary.
Audiologist Qualifications:
Master’s or Doctoral degree in Audiology from an accredited institution.NY State licensure or eligibility to obtain licensure as an Audiologist.Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech-Language-Hearing Association (ASHA) or equivalent certification.Strong knowledge of audiological diagnostic procedures, assessment techniques, and treatment options.Proficient in using sophisticated audiological equipment and specialized software for testing and analysis.Excellent communication skills, both verbal and written, with the ability to explain complex audiological concepts to patients of all ages.Empathetic and patient-focused approach to address the emotional and psychological aspects of hearing loss.Detail-oriented with exceptional organizational and time management skills.Benefits:
Paid Sick 403 (b) Employee assistance programParental leaveReferral programIf Full Time - added benefits include medical, dental, FSA, HSA, Term Life, STD, LTD and Employer Retirement ContributionWhy Work at WIHD?
Positive, inclusive work environment Flexible schedules for work-life balance Mission-driven organization serving 10,000+ individuals annuallyEqual Opportunity Employer
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.
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