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Wesley Group
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  • Job DescriptionJob DescriptionElevate your career with a 2020 INC 500... Read More
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! 


    Wesley Financial Group is hiring for the Customer Account Specialist | Resolution Specialist position at a starting salary of $50k + additional earning incentives.


    …you’re likely asking yourself, “What in the world is a Resolution Specialist?!”


    Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!

    What is a Resolution Specialist?  

    The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don’t have experience canceling timeshares? We don’t expect you to.


    The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.


    The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. 


    New Employees Receive:

    A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.

    A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.

    A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.

    An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.

    9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.

    Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.

    A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.

    Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.


    Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.

    Requirements:

    Ability to be flexible and adaptable

    Strong organizational skills and attention to detail

    Ability to utilize strong problem solving skills to address client needs/challenges

    Outcome-oriented/Results-focused

    Ability to work hard and efficiently, jumping in and helping wherever necessary.

    Ability to hold yourself accountable for doing what’s right, even when nobody's watching

    2+ years of providing impeccable customer service and account management

    Energized by change, and adaptable to an ever-changing industry

    Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office


    Responsibilities

    Actively work with clients, setting clear expectations throughout the timeshare termination process 

    Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination

    Respond to all emails, calls and chatters in a timely manner

    Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread

    Must retain accurate and up to date client records in Salesforce

    Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence

    Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset

    Always strive to do better, celebrate wins, and use failures to grow and improve

    Be the leader for industry updates, trends, and general knowledge.


    Preferred Experience

    Salesforce

    Customer Service

    Google Suite/Microsoft Office


    Why Wesley?

    Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.


    We’ve won over 75 business awards since 2020, including:

    2024 - Great Place to Work Certified2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work


    Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.


    Additional PERKS for being a Wesley Employee:

    Leadership training and advancement opportunities

    Robust employee recognition programs

    Ability to participate in company-wide community outreach programs

    Fun engaging company-wide events and activities

    Outstanding work/life balance

    Spirited and passionate team environment with members who display core values of teamwork and integrity

    9 Paid Holidays + 2 Floating Holidays

    Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge


    Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.


    Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.

    PI86068f137b22-25405-38015113

    Read Less
  • Customer Relationship Process Specialist  

    - Franklin
    Job DescriptionJob DescriptionTitle: Customer Relationship Process Spe... Read More
    Job DescriptionJob Description

    Title: Customer Relationship Process Specialist 

    Department: Relationship Management Team
    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

    Join a Culture Like No Other!
    Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

    We’re looking for a Customer Relationship Process Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

    Why You’ll Love Working Here:Comprehensive Benefits: Medical, Dental, and Vision Insurance.Secure Your Future: 401K with a generous company match.Time to Recharge: Generous PTO – start accruing from day one!Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.Growth & Coaching: Learn from industry professionals committed to your success.Diverse & Inclusive: We embrace what makes each team member unique!Your Role:

    As a  Customer Relationship Process Specialist, you’ll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

    Work collaboratively to manage client files from start to finish.Ensure all necessary documentation is submitted on time.Communicate updates clearly and promptly to clients.Manage live calls, emails, and team chats while maintaining Salesforce records.Provide personalized support to ensure clients understand every step of the process.What You Bring:A passion for delivering exceptional customer service.Strong time management, communication, and organizational skills.A positive, adaptable, and team-oriented mindset.Proficiency in Excel, Google Sheets, and Google Workspace.Prior customer service experience – a must!Prior de escalation experience - a must!

    Ready to Make a Difference?
    This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

    Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!



    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

    PI60a4917fa5bc-25405-38221584

    Read Less
  • Inside Sales Qualification Specialists | $140K - $190K  

    - Franklin
    Job DescriptionJob DescriptionInside Sales Qualification Specialist |... Read More
    Job DescriptionJob DescriptionInside Sales Qualification Specialist | $140K-$190K Top Earners | NO Cold Calling

    4-Day Work Week | Warm Leads Only | Weekly Pay | INC 500 Company

    The Opportunity

    Ready to join the top 5% of sales professionals? We're Wesley Financial Group, an INC 500 company that helps people who've been misled get out of their timeshares. And yes, we're growing fast and looking for sales talent who wants to:

    Work only 4 days a week (hello, 3-day weekends!)

    Earn serious money ($140K-$190K for our top 10% in 2024)

    Get paid weekly (including your commissions!)

    Feel good about helping real people solve real problems

    Never make another cold call (our marketing team delivers 3,000+ warm leads weekly)

    Award-Winning Culture

    We've collected over 75 business awards since 2020, including:

    2024 Great Place to Work Certified

    Fortune Magazine's Best Workplaces for Women

    Nashville Business Journal's Best Places to Work

    Inc. 5000 Fastest Growing Company

    What You'll Do

    As a Sales Qualification Specialist, you'll be the crucial first step in helping people find freedom from problematic timeshares:

    Connect with warm leads who have already reached out to us

    Understand their unique situation through thoughtful conversation

    Pre-qualify prospects for our services

    Schedule appointments with our closing team

    Track interactions in Salesforce


    Requirements:

    Ability to train in person at the Franklin, TN office, second week after hire

    Must successfully pass the assessments after completion of training

    Ability to train for the first two (2) weeks on a schedule provided at the time of hire


    Your Schedule

    Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) 

    What's In It For You

    Exceptional Earnings: Base salary + uncapped commission with top performers earning $140K-$190K

    Weekly Pay: Commissions paid every week (not monthly or quarterly!)

    Monthly Bonuses: Nearly 50% of our team hits bonus targets regularly

    Premium Benefits:

    MacBook provided for work tasks

    401(k) with company match

    Comprehensive medical, dental, and vision insurance

    Company-paid short-term disability

    Life insurance and parental leave

    Employer-funded HSA

    Generous PTO + 9 paid holidays + 2 floating holidays

    The Workspace

    Our modern offices aren't your typical corporate cubicle farms:

    World-class onsite fitness center

    Walking trails and natural courtyard with WiFi

    Food center and regular food truck visits

    Team-building lounge areas

    The occasional foosball tournament

    Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge

    You'll Thrive Here If You:

    Have 2-3 years of proven sales experience (telesales preferred)

    Consistently hit or exceed sales targets

    Are highly organized and self-motivated

    Have strong computer skills (Salesforce experience a plus)

    Communicate clearly and professionally

    Want to feel good about the work you do every day

    Growth Opportunities

    We believe in promoting from within. Join a company that invests in your development through:

    Leadership training programs

    Clear advancement pathways

    Robust employee recognition

    Monthly town hall meetings that keep everyone informed

    Ready to Join Our Team?

    If you're looking to push your sales career to the next level with a company that values your talent, rewards your success, and respects your time—this is it. Apply now and let's talk!

    Wesley Financial Group is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.





    Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin)

    PI6befc23e871f-25405-38827251

    Read Less
  • Customer Service | Resolution Specialist  

    - Franklin
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500... Read More
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! 


    Wesley Financial Group is hiring for the Customer Service | Resolution Specialist position at a starting salary of $50k + additional earning incentives.


    …you’re likely asking yourself, “What in the world is a Customer Service | Resolution Specialist?!”


    Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!

    What is a Customer Service | Resolution Specialist?  

    The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don’t have experience canceling timeshares? We don’t expect you to.


    The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.


    The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. 


    New Employees Receive:

    A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.

    A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.

    A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.

    An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.

    9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.

    Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.

    A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.

    Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.


    Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.

    Requirements:

    Ability to be flexible and adaptable

    Strong organizational skills and attention to detail

    Ability to utilize strong problem solving skills to address client needs/challenges

    Outcome-oriented/Results-focused

    Ability to work hard and efficiently, jumping in and helping wherever necessary.

    Ability to hold yourself accountable for doing what’s right, even when nobody's watching

    2+ years of providing impeccable customer service and account management

    Energized by change, and adaptable to an ever-changing industry

    Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office


    Responsibilities

    Actively work with clients, setting clear expectations throughout the timeshare termination process 

    Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination

    Respond to all emails, calls and chatters in a timely manner

    Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread

    Must retain accurate and up to date client records in Salesforce

    Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence

    Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset

    Always strive to do better, celebrate wins, and use failures to grow and improve

    Be the leader for industry updates, trends, and general knowledge.


    Preferred Experience

    Salesforce

    Customer Service

    Google Suite/Microsoft Office


    Why Wesley?

    Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.


    We’ve won over 75 business awards since 2020, including:

    2024 - Great Place to Work Certified2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work


    Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.


    Additional PERKS for being a Wesley Employee:

    Leadership training and advancement opportunities

    Robust employee recognition programs

    Ability to participate in company-wide community outreach programs

    Fun engaging company-wide events and activities

    Outstanding work/life balance

    Spirited and passionate team environment with members who display core values of teamwork and integrity

    9 Paid Holidays + 2 Floating Holidays

    Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge


    Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.


    Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.

    Compensation details: 50000-50000 Yearly Salary



    PI0a42b0fcafa1-25405-38778536

    Read Less
  • Customer Relationship Process Specialist  

    - Franklin
    Job DescriptionJob DescriptionTitle: Customer Relationship Process Spe... Read More
    Job DescriptionJob Description

    Title: Customer Relationship Process Specialist

    Department: Relationship Management Team
    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

    Join a Culture Like No Other!
    Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

    We’re looking for a Customer Relationship Process Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

    Why You’ll Love Working Here:Comprehensive Benefits: Medical, Dental, and Vision Insurance.Secure Your Future: 401K with a generous company match.Time to Recharge: Generous PTO – start accruing from day one!Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.Growth & Coaching: Learn from industry professionals committed to your success.Diverse & Inclusive: We embrace what makes each team member unique!Your Role:

    As a Customer Relationship Process Specialist, you’ll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

    Work collaboratively to manage client files from start to finish.Ensure all necessary documentation is submitted on time.Communicate updates clearly and promptly to clients.Manage live calls, emails, and team chats while maintaining Salesforce records.Provide personalized support to ensure clients understand every step of the process.What You Bring:A passion for delivering exceptional customer service.Strong time management, communication, and organizational skills.A positive, adaptable, and team-oriented mindset.Proficiency in Excel, Google Sheets, and Google Workspace.Prior customer service experience – a must!Prior de escalation experience - a must!

    Ready to Make a Difference?
    This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

    Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!



    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM Read Less
  • Customer Service | Resolution Specialist  

    - Franklin
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500... Read More
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!


    Wesley Financial Group is hiring for the Customer Service | Resolution Specialist position at a starting salary of $50k + additional earning incentives.


    …you’re likely asking yourself, “What in the world is a Customer Service | Resolution Specialist?!”


    Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!

    What is a Customer Service | Resolution Specialist?

    The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don’t have experience canceling timeshares? We don’t expect you to.


    The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.


    The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.


    New Employees Receive:

    A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.

    A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.

    A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.

    An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.

    9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.

    Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.

    A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.

    Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.


    Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.

    Requirements:

    Ability to be flexible and adaptable

    Strong organizational skills and attention to detail

    Ability to utilize strong problem solving skills to address client needs/challenges

    Outcome-oriented/Results-focused

    Ability to work hard and efficiently, jumping in and helping wherever necessary.

    Ability to hold yourself accountable for doing what’s right, even when nobody's watching

    2+ years of providing impeccable customer service and account management

    Energized by change, and adaptable to an ever-changing industry

    Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office


    Responsibilities

    Actively work with clients, setting clear expectations throughout the timeshare termination process

    Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination

    Respond to all emails, calls and chatters in a timely manner

    Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread

    Must retain accurate and up to date client records in Salesforce

    Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence

    Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset

    Always strive to do better, celebrate wins, and use failures to grow and improve

    Be the leader for industry updates, trends, and general knowledge.


    Preferred Experience

    Salesforce

    Customer Service

    Google Suite/Microsoft Office


    Why Wesley?

    Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.


    We’ve won over 75 business awards since 2020, including:

    2024 - Great Place to Work Certified2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work


    Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.


    Additional PERKS for being a Wesley Employee:

    Leadership training and advancement opportunities

    Robust employee recognition programs

    Ability to participate in company-wide community outreach programs

    Fun engaging company-wide events and activities

    Outstanding work/life balance

    Spirited and passionate team environment with members who display core values of teamwork and integrity

    9 Paid Holidays + 2 Floating Holidays

    Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge


    Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.


    Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. Read Less
  • Customer Account Resolution Specialist  

    - Franklin
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500... Read More
    Job DescriptionJob DescriptionElevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!


    Wesley Financial Group is hiring for the Customer Account Resolution Specialist position at a starting salary of $50k + additional earning incentives.


    …you’re likely asking yourself, “What in the world is a Resolution Specialist?!”


    Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!

    What is a Resolution Specialist?

    The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don’t have experience canceling timeshares? We don’t expect you to.


    The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.


    The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.


    New Employees Receive:

    A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.

    A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.

    A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.

    An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.

    9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.

    Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.

    A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.

    Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.


    Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.

    Requirements:

    Ability to be flexible and adaptable

    Strong organizational skills and attention to detail

    Ability to utilize strong problem solving skills to address client needs/challenges

    Outcome-oriented/Results-focused

    Ability to work hard and efficiently, jumping in and helping wherever necessary.

    Ability to hold yourself accountable for doing what’s right, even when nobody's watching

    2+ years of providing impeccable customer service and account management

    Energized by change, and adaptable to an ever-changing industry

    Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office


    Responsibilities

    Actively work with clients, setting clear expectations throughout the timeshare termination process

    Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination

    Respond to all emails, calls and chatters in a timely manner

    Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread

    Must retain accurate and up to date client records in Salesforce

    Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence

    Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset

    Always strive to do better, celebrate wins, and use failures to grow and improve

    Be the leader for industry updates, trends, and general knowledge.


    Preferred Experience

    Salesforce

    Customer Service

    Google Suite/Microsoft Office


    Why Wesley?

    Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.


    We’ve won over 75 business awards since 2020, including:

    2024 - Great Place to Work Certified2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work


    Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.


    Additional PERKS for being a Wesley Employee:

    Leadership training and advancement opportunities

    Robust employee recognition programs

    Ability to participate in company-wide community outreach programs

    Fun engaging company-wide events and activities

    Outstanding work/life balance

    Spirited and passionate team environment with members who display core values of teamwork and integrity

    9 Paid Holidays + 2 Floating Holidays

    Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge


    Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.


    Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. Read Less
  • Customer Relationship Process Specialist  

    - Franklin
    Job DescriptionJob DescriptionTitle: Customer Relationship Process Spe... Read More
    Job DescriptionJob Description

    Title: Customer Relationship Process Specialist

    Department: Relationship Management Team
    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

    Join a Culture Like No Other!
    Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

    We’re looking for a Customer Relationship Process Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

    Why You’ll Love Working Here:Comprehensive Benefits: Medical, Dental, and Vision Insurance.Secure Your Future: 401K with a generous company match.Time to Recharge: Generous PTO – start accruing from day one!Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.Growth & Coaching: Learn from industry professionals committed to your success.Diverse & Inclusive: We embrace what makes each team member unique!Your Role:

    As a Customer Relationship Process Specialist, you’ll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

    Work collaboratively to manage client files from start to finish.Ensure all necessary documentation is submitted on time.Communicate updates clearly and promptly to clients.Manage live calls, emails, and team chats while maintaining Salesforce records.Provide personalized support to ensure clients understand every step of the process.What You Bring:A passion for delivering exceptional customer service.Strong time management, communication, and organizational skills.A positive, adaptable, and team-oriented mindset.Proficiency in Excel, Google Sheets, and Google Workspace.Prior customer service experience – a must!Prior de escalation experience - a must!

    Ready to Make a Difference?
    This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

    Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!



    Location: Franklin, TN (In-Office)
    Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM Read Less

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