The Member Advocate I will deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for members while adhering to applicable policies and procedures. The Member Advocate I will proactively suggest appropriate products and services to help members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services.
trust and confidence.
Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. (i.e. security, member identification, fraud prevention, etc.). Reports gaps in policies, procedures and operating controls to leadership to ensure member impact and risk is mitigated.Prepares and verifies official checks and money orders.Balance assigned cash drawer during and at the end of each work day.Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc.EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessThe Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy.
applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.
Provides support with budgets, reporting, and operating plans for Member Relationship Center and projects impacting the Member Relationship Center Network.Performs other duties as required including representing WFCU at community and public events.Driving to a different Member Relationship Center or work events.Help other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.Perform other duties as assigned.alike.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
The Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy.
applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.
Provides support with budgets, reporting, and operating plans for Member Relationship Center and projects impacting the Member Relationship Center Network.Performs other duties as required including representing WFCU at community and public events.Driving to a different Member Relationship Center or work events.Help other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.Perform other duties as assigned.alike.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Seeking individuals who are passionate about helping members maximize the value and experience of their accounts throughout every stage of the relationship.
BASIC FUNCTION
Demonstrates a highly motivated, positive, out- going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for credit over the phone. Consistently demonstrates the ability to think independently, outside the box, by effectively responding to each individual member’s unique situation; not stuck in a mass production box.
MAJOR ACTIVITIES
1) Commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates. Demonstrates an unsurpassed commitment to exceptional member service and teamwork that ensures an experience with each encounter. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member need. Is able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology.
2) Uses strong interpersonal skills and influence to consistently achieve sales goals. Overcomes objections with persuasion and persistence. Displays confidence in presenting appropriate solutions to fit members’ needs. Maximizes opportunities to sell WEOKIE products and services to benefit member and enhance quality and depth of member relationship and profitability.
3) Is keenly aware of personal, team, departmental and company-wide goals and is able to prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines. Demonstrates persistence and overcomes obstacles to maintain above average closing ratios.
4) Demonstrates an unsurpassed commitment to exceptional member service that ensures an experience with each encounter. Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member’s expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. Personifies WEOKIE’S role as a Trusted Advisor.
5) A motivated self-starter who measures self against standards of excellence. Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration. Takes calculated risks to accomplish goals. Actively supports member education events and seminar.
6) Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. Accurately and efficiently performs transactions and member requests. Willingly accepts and embraces constructive coaching and feedback as needed. Assesses own strengths and weaknesses. Schedules time off in advance and avoids unscheduled absences.
7) Persuasive and confident. Uses clear and simple language to communicate information and decisions to internal and external members. Explains recommendations, products and services in ways members can easily understand. Demonstrates sensitivity to cultural and gender differences.
8) Builds rapport with fellow teammates and credit union staff. Demonstrates genuine concern for others and shares personal expertise with peers. Displays flexibility regarding scheduling. Fosters a spirit of cooperation to ensure the success of the team.
9) Demonstrates the ability to use technology to effectively and efficiently perform job functions. Has good working knowledge of the following applications: MS Outlook, MS Excel, MS Word, DNA. Meridian Link.
10) Actively participates in and completes all ongoing required loan and sales training. Willingly adapts to changes in work environment.
QUALIFICATIONS
A. Specialized or Technical Knowledge and Skills:
1) High School Diploma or GED required. Some college preferred.
2) Is fully familiar with and able to clearly communicate with internal and external members about: Underwriting philosophies, lending decisions (approved, denied or conditioned), approval stipulations, loan products and services, credit bureau reports and scores, credit histories, Guaranteed Asset Protection (GAP), Credit Life and Disability insurance, loan and deposit rates, lending policies and procedures and our automated underwriting process.
3) Ability to type 50 words per minute. Experience utilizing the following software applications preferred: Microsoft Outlook, Microsoft Internet Explorer, Microsoft Excel, Microsoft Word, DNA, Meridian Link.
4) Ability to solve practical problems and deal with a variety of concrete variables in situations where guidelines are available but extensive individual evaluation is required. Ability to interpret a variety of instructions furnished in written form, including but not limited to loan policy, procedural manuals, and compliance with appropriate regulations.
5) Prefer minimum of one year consumer lending experience. One year of experience in a sales environment preferred.
6) Must be thoroughly knowledgeable of WEOKIE'S consumer lending policies and procedures, products and services, laws and regulations.
B. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.
1) Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE’s core values.
a) Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.
b) Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
c) Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
2) Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:
a) Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
b) Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
c) Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
d) Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
C. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.
D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessThe Member Advocate I will deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for members while adhering to applicable policies and procedures. The Member Advocate I will proactively suggest appropriate products and services to help members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services.
trust and confidence.
Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. (i.e. security, member identification, fraud prevention, etc.). Reports gaps in policies, procedures and operating controls to leadership to ensure member impact and risk is mitigated.Prepares and verifies official checks and money orders.Balance assigned cash drawer during and at the end of each work day.Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc.EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessPOSITION DESCRIPTION
is responsible for supervising and leading the WFCU accounting team in the execution of the credit union’s accounting and payment processes in accordance with regulatory and industry standards. These processes include internal and external financial reporting, general ledger reconciliations, fund management, budgeting and related monitoring, and ACH and share draft processing.
Assists the VP Accounting and Controller to lead the WFCU Accounting team, including recruiting, coaching, and direction of highly skilled employees while creating a positive work environment within the areas supervised, and working collaboratively with other departments. Ensure all areas within the department are operating efficiently and reliably; are in compliance with applicable laws, regulations, and rules; have appropriate operating controls to mitigate risk; and are performing at a high level.Assists the VP Accounting and Controller to supervise the development, implementation, and monitoring of sound accounting practices, policies, and internal controls to ensure accurate financial reporting across WFCU in accordance with GAAP and regulatory requirements. Lead the development and revision of accounting practices and procedures as required. Provide advice and direction to other Department Managers on accounting and internal control matters as necessary.Understands and performs the VP Accounting & Controller duties in their absence.Assists the VP Accounting & Controller in implementing new accounting standards.Assists in the preparation of the CECL calculation.Regular attendance at the work site.Prepare other financial reports as directed.Monitors document retention and disposes of documents as necessary.Understands all aspects of the accounting department functions and systems.Assists in the training of department personnel.Maintains a high-quality member and departmental service attitude.Assist in developing policies and procedures.Maintains and reconciles general ledger accounts.Other duties/special projects as assignedAccounting department employees are provided with a positive working environment that encourages individual growth and success.Appropriate and accurate financial information must be available in a consistent and timely manner following end of month to be used by the Board and management for financial decisions and by the regulators to oversee the Credit Union.Procedures for the Accounting department duties are maintained, and other members of the accounting department are cross trained.No material accounting-related findings, documents of resolution, or management letter comments are issued based on external audits and regulatory examinations.A system of appropriate internal controls is in place and followed for the users to rely on financial information.GL reconciliations must be completed per policy without un-reconciled items to ensure the protection of member assets.Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures. Specialized or Technical Knowledge and Skills: The Accounting Manager must be experienced in GAAP, general accounting procedures, and regulations that govern accounting for Credit Unions or similar financial institutions and must also possess the following:A Bachelor’s Degree in Accounting and/or FinanceAt least 3 years of work experience in public accounting, controlling, financial analytics, and/or corporate finance within a fast paced and dynamic business environment. Must have extensive experience in project management and leadership/managerial roles.Certified Public Accountant designationProven ability to develop sound policies, procedures, and practices for improved operating controls, productivity, and/or efficiency.Demonstrated experience in staff growth and development.Exceptional verbal and written communication skills, including skills in a collaborative capacity which will influence the effectiveness in which task are executed.Exceptional skills in creating reports and recommendations for the Board of Directors, the Executive Leadership Team, and the Management Team as required.Demonstrated ability to work with detail while meeting daily, weekly and monthly deadlines.Excellent computer skills, including Excel, and experience working with accounting software programs.Ability to use analytical and independent judgment for process improvements and problem resolution.Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess to be successful in this position.Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU’s core values.Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met and responds to internal members.Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.Job Specific Competencies: The position requires a well-rounded and level-headed individual who can maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:Servant Leadership: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others by setting the example. When necessary, expresses unpopular opinions and encourages direct and tough debate, and knows when to end a debate and move on. Acknowledges that effective leadership demonstrates characteristics such as empathy, stewardship, and commitment to the personal growth of others.Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands the credit union’s mission/values, keeps job knowledge current, is in command of critical issues.Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open- minded, negotiates effectively, solicits performance feedback and handles constructive criticism.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessTitle: Member Advocate II
The Member Advocate II delivers extraordinary service while encouraging members and non‐ members to choose the Credit Union as their primary financial services provider by proactively building member relationships. The Member Advocate II proactively suggests appropriate products and services to help members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services.
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessThe Member Relationship Center Manager I is responsible for leading all aspects of the Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy.
a. Member Focus (internal and external): Builds member confidence, is committed to increasing
member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to employees.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.Job Specific Competencies: The position requires an individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:Leadership: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.Managing for Results: Sets challenging and productive expectations for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.Managing Performance: Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee must occasionally lift and/ or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessThe Member Relationship Center Manager I is responsible for leading all aspects of the Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy.
a. Member Focus (internal and external): Builds member confidence, is committed to increasing
member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to employees.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.Job Specific Competencies: The position requires an individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:Leadership: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.Managing for Results: Sets challenging and productive expectations for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.Managing Performance: Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee must occasionally lift and/ or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Read LessTitle: Member Relationship Assistant Manager (Asst. Branch Manager)
Revised: 05/04/2025
Salary Grade: Exempt Reports to: Member Relationship Manager
Department: Member Relationship Center # Supervised Staff: 1-15 indirect
Mobile Device Eligible: Yes Laptop Eligible: No
The Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy.
applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.
Provides support with budgets, reporting, and operating plans for Member Relationship Center and projects impacting the Member Relationship Center Network.Performs other duties as required including representing WFCU at community and public events.Driving to a different Member Relationship Center or work events.Help other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.Perform other duties as assigned.alike.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
