Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
Now hiring closers! 5pm-2 or 3am
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Healthcare plans (based on length of service and number of hours worked per week) College AssistanceEducation Rewards/ GED AssistanceFree Meals while working*UniformsFlexible SchedulesDirect Deposit and PaycardDaily PayTenure RecognitionReferral BonusEmployee Recognition ProgramEmployee Assistance Program (ComPsych)Unity CareCompany ChaplainThis Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Crew Member at Wendy’s
Position Title: Crew Member
Reports To: Restaurant Manager/Supervisor
Position Overview:
As a Crew Member at Wendy's, you will play a key role in creating a welcoming, fast, and enjoyable experience for our guests. Whether you are working in the kitchen, preparing food, or interacting with customers in the dining area, your dedication to providing high-quality service and food will help uphold Wendy’s reputation for excellence.
Key Responsibilities:
Customer Service:
Greet customers warmly and with enthusiasm.
Assist customers with menu options, take accurate orders, and ensure all orders are processed correctly.
Address customer inquiries and resolve any issues promptly with a positive attitude.
Maintain a clean and organized dining area, ensuring the restaurant is always presentable for guests.
Food Preparation and Quality:
Prepare food according to Wendy’s standards, ensuring accuracy and quality.
Follow food safety guidelines and sanitation procedures at all times.
Operate kitchen equipment safely and efficiently.
Ensure food portions and presentation meet company standards.
Cash Handling and Register Operation:
Accurately handle cash transactions and process credit/debit payments.
Provide change and receipts to customers in a timely manner.
Keep the cash register area clean and organized.
Team Collaboration:
Work closely with team members and supervisors to ensure efficient restaurant operations.
Contribute to maintaining a positive and supportive work environment.
Assist with inventory management and stocking as needed.
Health and Safety Compliance:
Ensure compliance with local health and safety regulations.
Maintain cleanliness of kitchen, dining, and restroom areas.
Follow proper food handling, storage, and sanitation protocols.
Additional Duties:
Assist with opening and closing duties as required.
Take part in training programs to develop skills and improve performance.
Perform other tasks as assigned by the restaurant manager or supervisor.
Qualifications:
Must be at least 16 years of age (or comply with state-specific labor laws).
Prior food service or customer service experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Must be dependable and punctual.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy's. Specific duties and requirements may vary by location or role.
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
Now hiring closers! 5pm-close
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Healthcare plans (based on length of service and number of hours worked per week) College AssistanceEducation Rewards/ GED AssistanceFree Meals while working*UniformsFlexible SchedulesDirect Deposit and PaycardDaily PayTenure RecognitionReferral BonusEmployee Recognition ProgramEmployee Assistance Program (ComPsych)Unity CareCompany ChaplainThis Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Crew Member at Wendy’s
Position Title: Crew Member
Reports To: Restaurant Manager/Supervisor
Position Overview:
As a Crew Member at Wendy's, you will play a key role in creating a welcoming, fast, and enjoyable experience for our guests. Whether you are working in the kitchen, preparing food, or interacting with customers in the dining area, your dedication to providing high-quality service and food will help uphold Wendy’s reputation for excellence.
Key Responsibilities:
Customer Service:
Greet customers warmly and with enthusiasm.
Assist customers with menu options, take accurate orders, and ensure all orders are processed correctly.
Address customer inquiries and resolve any issues promptly with a positive attitude.
Maintain a clean and organized dining area, ensuring the restaurant is always presentable for guests.
Food Preparation and Quality:
Prepare food according to Wendy’s standards, ensuring accuracy and quality.
Follow food safety guidelines and sanitation procedures at all times.
Operate kitchen equipment safely and efficiently.
Ensure food portions and presentation meet company standards.
Cash Handling and Register Operation:
Accurately handle cash transactions and process credit/debit payments.
Provide change and receipts to customers in a timely manner.
Keep the cash register area clean and organized.
Team Collaboration:
Work closely with team members and supervisors to ensure efficient restaurant operations.
Contribute to maintaining a positive and supportive work environment.
Assist with inventory management and stocking as needed.
Health and Safety Compliance:
Ensure compliance with local health and safety regulations.
Maintain cleanliness of kitchen, dining, and restroom areas.
Follow proper food handling, storage, and sanitation protocols.
Additional Duties:
Assist with opening and closing duties as required.
Take part in training programs to develop skills and improve performance.
Perform other tasks as assigned by the restaurant manager or supervisor.
Qualifications:
Must be at least 16 years of age (or comply with state-specific labor laws).
Prior food service or customer service experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Must be dependable and punctual.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy's. Specific duties and requirements may vary by location or role.
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Healthcare plans (based on length of service and number of hours worked per week) College AssistanceEducation Rewards/ GED AssistanceFree Meals while working*UniformsFlexible SchedulesDirect Deposit and PaycardDaily PayTenure RecognitionReferral BonusEmployee Recognition ProgramEmployee Assistance Program (ComPsych)Unity CareCompany ChaplainThis Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Crew Member at Wendy’s
Position Title: Crew Member
Reports To: Restaurant Manager/Supervisor
Position Overview:
As a Crew Member at Wendy's, you will play a key role in creating a welcoming, fast, and enjoyable experience for our guests. Whether you are working in the kitchen, preparing food, or interacting with customers in the dining area, your dedication to providing high-quality service and food will help uphold Wendy’s reputation for excellence.
Key Responsibilities:
Customer Service:
Greet customers warmly and with enthusiasm.
Assist customers with menu options, take accurate orders, and ensure all orders are processed correctly.
Address customer inquiries and resolve any issues promptly with a positive attitude.
Maintain a clean and organized dining area, ensuring the restaurant is always presentable for guests.
Food Preparation and Quality:
Prepare food according to Wendy’s standards, ensuring accuracy and quality.
Follow food safety guidelines and sanitation procedures at all times.
Operate kitchen equipment safely and efficiently.
Ensure food portions and presentation meet company standards.
Cash Handling and Register Operation:
Accurately handle cash transactions and process credit/debit payments.
Provide change and receipts to customers in a timely manner.
Keep the cash register area clean and organized.
Team Collaboration:
Work closely with team members and supervisors to ensure efficient restaurant operations.
Contribute to maintaining a positive and supportive work environment.
Assist with inventory management and stocking as needed.
Health and Safety Compliance:
Ensure compliance with local health and safety regulations.
Maintain cleanliness of kitchen, dining, and restroom areas.
Follow proper food handling, storage, and sanitation protocols.
Additional Duties:
Assist with opening and closing duties as required.
Take part in training programs to develop skills and improve performance.
Perform other tasks as assigned by the restaurant manager or supervisor.
Qualifications:
Must be at least 16 years of age (or comply with state-specific labor laws).
Prior food service or customer service experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Must be dependable and punctual.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy's. Specific duties and requirements may vary by location or role.
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Healthcare plans (based on length of service and number of hours worked per week) College AssistanceEducation Rewards/ GED AssistanceFree Meals while working*UniformsFlexible SchedulesDirect Deposit and PaycardDaily PayTenure RecognitionReferral BonusEmployee Recognition ProgramCompany ChaplainWe believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Crew Member at Wendy’s
Position Title: Crew Member
Reports To: Restaurant Manager/Supervisor
Position Overview:
As a Crew Member at Wendy's, you will play a key role in creating a welcoming, fast, and enjoyable experience for our guests. Whether you are working in the kitchen, preparing food, or interacting with customers in the dining area, your dedication to providing high-quality service and food will help uphold Wendy’s reputation for excellence.
Key Responsibilities:
Customer Service:
Greet customers warmly and with enthusiasm.
Assist customers with menu options, take accurate orders, and ensure all orders are processed correctly.
Address customer inquiries and resolve any issues promptly with a positive attitude.
Maintain a clean and organized dining area, ensuring the restaurant is always presentable for guests.
Food Preparation and Quality:
Prepare food according to Wendy’s standards, ensuring accuracy and quality.
Follow food safety guidelines and sanitation procedures at all times.
Operate kitchen equipment safely and efficiently.
Ensure food portions and presentation meet company standards.
Cash Handling and Register Operation:
Accurately handle cash transactions and process credit/debit payments.
Provide change and receipts to customers in a timely manner.
Keep the cash register area clean and organized.
Team Collaboration:
Work closely with team members and supervisors to ensure efficient restaurant operations.
Contribute to maintaining a positive and supportive work environment.
Assist with inventory management and stocking as needed.
Health and Safety Compliance:
Ensure compliance with local health and safety regulations.
Maintain cleanliness of kitchen, dining, and restroom areas.
Follow proper food handling, storage, and sanitation protocols.
Additional Duties:
Assist with opening and closing duties as required.
Take part in training programs to develop skills and improve performance.
Perform other tasks as assigned by the restaurant manager or supervisor.
Qualifications:
Must be at least 16 years of age (or comply with state-specific labor laws).
Prior food service or customer service experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Must be dependable and punctual.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy's. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Wendy’s is looking for qualified General Managers to do just that!
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants.
Benefits:
Medical, Dental & VisionBonus PotentialFree Meals while Working*College AssistanceEducation Rewards/ GED AssistanceCompany ChaplainLife InsuranceShort & Long Term DisabilityDirect DepositReferral BonusTenure RecognitionHoliday Pay (Thanksgiving & Christmas)Opportunity for AdvancementSick PayUniformsVacationCompany Match 401kEmployee Assistance Program (ComPsych)Unity CareOur managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring General Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
Job Description: General Manager at Wendy’s
Position Title: General Manager
Reports To: District Manager/ Director of Operations
Position Overview:
The General Manager (GM) is responsible for the overall success and operational performance of a Wendy’s restaurant. This includes managing day-to-day operations, delivering exceptional guest service, maintaining high food quality standards, leading the team, driving sales, controlling costs, and ensuring compliance with all company policies and procedures. The GM will have full accountability for staffing, budgeting, and achieving financial goals while fostering a positive, high-performing environment.
Key Responsibilities:
1. Operational Excellence:
Oversee all daily restaurant operations, ensuring the restaurant is clean, organized, and operating efficiently.
Ensure that Wendy’s operational standards for food quality, service, cleanliness, and food safety are consistently met and exceeded.
Implement and maintain systems to ensure that food is prepared, stored, and served according to company guidelines, ensuring quality and safety.
Manage food inventory, stock levels, and ordering to minimize waste and maximize profitability.
Ensure compliance with all safety, sanitation, and health regulations, including performing regular safety checks and audits.
2. Leadership & Team Management:
Recruit, hire, train, and develop team members, fostering a strong culture of respect, professionalism, and customer service.
Lead, motivate, and guide management staff, crew members, and other employees to achieve operational and service excellence.
Conduct performance evaluations, offer coaching, and address any performance issues to develop employees into future leaders.
Schedule and assign tasks to staff based on business needs, ensuring the restaurant operates at optimal efficiency while managing labor costs.
Create a positive and inclusive work environment, fostering teamwork, collaboration, and morale.
3. Financial Management & Business Performance:
Oversee all financial aspects of the restaurant, including controlling food costs, labor costs, and other operational expenses.
Review financial performance (sales, labor, food costs, etc.) and adjust strategies to meet or exceed financial goals and profit margins.
Create and manage the restaurant’s budget, ensuring that spending stays within budget and maximizing profitability.
Perform daily, weekly, and monthly financial reports and maintain proper cash-handling procedures.
Drive revenue growth through marketing, promotions, and exceptional customer service.
Control inventory, order supplies, and reduce waste to ensure profitability and cost-effective operations.
4. Customer Service & Guest Experience:
Ensure a customer-first mentality is upheld by all employees, consistently delivering outstanding service to guests.
Handle customer complaints, concerns, and feedback professionally, ensuring a positive resolution and customer loyalty.
Monitor customer satisfaction and strive for continuous improvement in service quality.
Ensure that the restaurant delivers a clean, friendly, and welcoming environment for guests.
5. Scheduling and Labor Management:
Assist with staffing schedules to ensure proper coverage during peak hours and within budgeted labor costs.
Monitor labor costs closely and adjust staffing levels as necessary to optimize operational efficiency.
Manage employee timecards and approve shift changes and payroll as required.
6. Compliance & Reporting:
Ensure that the restaurant adheres to all Wendy’s policies and procedures, as well as federal, state, and local regulations.
Implement and ensure compliance with health and safety standards, labor laws, and all company guidelines.
Provide regular reports to the District/Area Manager on restaurant performance, challenges, and opportunities.
Conduct regular restaurant audits to ensure proper adherence to policies and procedures, including safety and cleanliness standards.
Maintain accurate and up-to-date records, including employee schedules, payroll, inventory, and financial reports.
7. Marketing and Community Engagement:
Lead local marketing efforts to drive traffic and increase sales through local promotions, community outreach, and customer loyalty initiatives.
Implement company-driven promotions and events to increase brand awareness and engagement.
Develop relationships with the local community to foster customer loyalty and brand recognition.
8. Emergency and Crisis Management:
Respond effectively to emergencies, accidents, or operational disruptions (e.g., equipment breakdowns, staffing shortages, safety incidents).
Follow established protocols to resolve issues quickly, ensuring minimal impact on the business and staff.
Train staff on emergency procedures and ensure all staff members are prepared for unexpected situations.
Skills & Qualifications:
Experience: At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or quick-service restaurant is highly preferred.
Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.
Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.
Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.
Communication: Strong verbal and written communication skills, with the ability to interact with team members, customers, and senior management.
Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.
Attention to Detail: Strong attention to detail, especially regarding food quality, cleanliness, and compliance with health and safety standards.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the General Manager position at Wendy’s. Specific duties and requirements may vary by location or role.
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Healthcare plans (based on length of service and number of hours worked per week) College AssistanceEducation Rewards/ GED AssistanceFree Meals while working*UniformsFlexible SchedulesDirect Deposit and PaycardDaily PayTenure RecognitionReferral BonusEmployee Recognition ProgramEmployee Assistance Program (ComPsych)Unity CareCompany ChaplainThis Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Crew Member at Wendy’s
Position Title: Crew Member
Reports To: Restaurant Manager/Supervisor
Position Overview:
As a Crew Member at Wendy's, you will play a key role in creating a welcoming, fast, and enjoyable experience for our guests. Whether you are working in the kitchen, preparing food, or interacting with customers in the dining area, your dedication to providing high-quality service and food will help uphold Wendy’s reputation for excellence.
Key Responsibilities:
Customer Service:
Greet customers warmly and with enthusiasm.
Assist customers with menu options, take accurate orders, and ensure all orders are processed correctly.
Address customer inquiries and resolve any issues promptly with a positive attitude.
Maintain a clean and organized dining area, ensuring the restaurant is always presentable for guests.
Food Preparation and Quality:
Prepare food according to Wendy’s standards, ensuring accuracy and quality.
Follow food safety guidelines and sanitation procedures at all times.
Operate kitchen equipment safely and efficiently.
Ensure food portions and presentation meet company standards.
Cash Handling and Register Operation:
Accurately handle cash transactions and process credit/debit payments.
Provide change and receipts to customers in a timely manner.
Keep the cash register area clean and organized.
Team Collaboration:
Work closely with team members and supervisors to ensure efficient restaurant operations.
Contribute to maintaining a positive and supportive work environment.
Assist with inventory management and stocking as needed.
Health and Safety Compliance:
Ensure compliance with local health and safety regulations.
Maintain cleanliness of kitchen, dining, and restroom areas.
Follow proper food handling, storage, and sanitation protocols.
Additional Duties:
Assist with opening and closing duties as required.
Take part in training programs to develop skills and improve performance.
Perform other tasks as assigned by the restaurant manager or supervisor.
Qualifications:
Must be at least 16 years of age (or comply with state-specific labor laws).
Prior food service or customer service experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Must be dependable and punctual.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy's. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Wendy’s is looking for qualified Salaried Restaurant Managers to do just that!
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants.
Benefits:
Medical, Dental & VisionBonus PotentialFree Meals while Working*College AssistanceEducation Rewards/ GED AssistanceCompany ChaplainLife InsuranceShort & Long Term DisabilityDirect DepositReferral BonusTenure RecognitionHoliday Pay (Thanksgiving & Christmas)Opportunity for AdvancementSick PayUniformsVacationCompany Match 401kEmployee Assistance Program (ComPsych)Unity CareOur managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Salaried Restaurant Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
Job Description: Salaried Restaurant Manager at Wendy’s
Position Title: Salaried Restaurant Manager
Reports To: General Manager
Position Overview:
As a Salaried Restaurant Manager at Wendy’s, you will be a key member of the management team, overseeing daily restaurant operations to ensure a high level of customer satisfaction and operational excellence. You will assist the Restaurant Manager with team leadership, quality control, financial performance, and creating a safe, clean, and efficient environment for both guests and team members.
Key Responsibilities:
Leadership & Staff Management:
Lead, motivate, and develop a team of employees, including Shift Supervisors and Team Members.
Hire, train, and onboard new employees, ensuring they understand their roles, responsibilities, and company standards.
Conduct performance evaluations, provide feedback, and support career development for staff.
Create and manage employee schedules, ensuring adequate staffing levels during peak and off-peak hours.
Address employee issues or conflicts promptly and professionally, ensuring a positive work environment.
Customer Service & Guest Relations:
Ensure the highest level of customer satisfaction by maintaining service standards and addressing customer concerns or complaints in a timely and professional manner.
Oversee guest interactions and ensure that every customer receives a positive and memorable dining experience.
Implement strategies to enhance customer loyalty, promote repeat business, and resolve customer service issues effectively.
Operational Management:
Oversee day-to-day restaurant operations, ensuring the restaurant is fully stocked, clean, and running smoothly.
Ensure that food is prepared according to Fazoli’s quality standards and served in a timely manner.
Monitor restaurant performance, including speed of service, food quality, cleanliness, and overall efficiency.
Implement and enforce company policies and procedures related to health and safety, food quality, and cleanliness.
Review and analyze operational reports, such as sales, labor, and inventory, to ensure performance targets are met.
Financial Management:
Control costs by managing labor, food, and inventory expenses while ensuring high standards of quality and service.
Analyze financial reports to track revenue and expenses and implement cost-control measures to meet or exceed profit goals.
Handle cash management duties, including daily cash balancing, deposits, and ensuring proper cash register operations.
Drive sales by developing strategies to increase average check size, promote special offers, and improve customer retention.
Inventory & Supply Management:
Oversee inventory management, ensuring adequate stock levels of food, beverages, and supplies are maintained.
Place orders and coordinate deliveries to ensure proper inventory levels and minimize waste or shortages.
Perform regular inventory counts and reconcile discrepancies, reporting any issues to senior management.
Health & Safety Compliance:
Ensure compliance with all local, state, and federal health and safety regulations, including food safety and sanitation standards.
Conduct regular inspections of kitchen and dining areas to ensure adherence to cleanliness and safety guidelines.
Train employees on food safety and sanitation procedures to maintain a clean and safe work environment.
Marketing & Community Engagement:
Participate in local marketing initiatives to drive brand awareness and attract new customers.
Engage with customers through direct feedback to enhance customer experience and brand reputation.
Problem Solving & Decision Making:
Address operational challenges, customer issues, and staffing concerns promptly and effectively.
Make critical decisions regarding staffing, customer service, and operational adjustments during the shift.
Identify opportunities for improvement and implement solutions to enhance restaurant performance.
Skills & Qualifications:
Experience: At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or quick-service restaurant is highly preferred.
Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.
Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.
Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.
Communication: Strong verbal and written communication skills, with the ability to interact with team members, customers, and senior management.
Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.
Attention to Detail: Strong attention to detail, especially regarding food quality, cleanliness, and compliance with health and safety standards.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Salaried Restaurant Manager position at Wendy’s. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Wendy’s is looking for qualified Assistant General Managers to do just that!
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants.
Benefits:
Medical, Dental & VisionBonus PotentialFree Meals while Working*College AssistanceEducation Rewards/ GED AssistanceCompany ChaplainLife InsuranceShort & Long Term DisabilityDirect DepositReferral BonusTenure RecognitionHoliday Pay (Thanksgiving & Christmas)Opportunity for AdvancementSick PayUniformsVacationCompany Match 401kEmployee Assistance Program (ComPsych)Unity CareOur managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Assistant General Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
Job Description: Assistant General Manager at Wendy’s
Position Title: Assistant General Manager
Reports To: General Manager
Position Overview:
The Assistant General Manager (AGM) at Wendy’s is responsible for supporting the General Manager in overseeing all aspects of restaurant operations, ensuring exceptional service, financial performance, employee satisfaction, and adherence to company standards. The AGM will lead and mentor the restaurant’s management team, support day-to-day operational activities, and play a crucial role in the restaurant’s success by driving team performance, customer satisfaction, and achieving business goals.
Key Responsibilities:
1. Operational Leadership:
Assist the General Manager in overseeing the day-to-day operations of the restaurant, ensuring a smooth, efficient, and profitable business.
Lead and motivate a team of shift managers, crew members, and other staff to maintain operational excellence.
Manage food preparation and presentation standards, ensuring the restaurant is delivering high-quality food consistently and on time.
Oversee restaurant cleanliness, sanitation, and safety, ensuring all health and safety regulations are met.
Ensure proper maintenance and cleanliness of all kitchen equipment, dining areas, restrooms, and back-of-house areas.
Enforce and uphold Wendy’s operational policies and procedures to ensure a positive guest experience.
2. Customer Experience & Satisfaction:
Help drive a customer-first culture by leading the team to deliver outstanding service and quality experiences.
Handle guest complaints or issues promptly and professionally, aiming for positive resolutions and guest retention.
Train staff on the importance of customer service, ensuring every guest leaves satisfied and likely to return.
Ensure that the restaurant maintains a welcoming, clean, and comfortable environment for customers at all times.
3. Financial Management:
Assist in managing the restaurant’s financial performance, including budgeting, cost controls, and meeting profit goals.
Help manage and track food and labor costs, striving to meet or exceed financial targets set by the company.
Assist in inventory control, ordering, and supply management to prevent waste and overstocking.
Prepare and analyze financial reports, identifying opportunities to improve profitability and reduce operational costs.
4. Staff Management & Development:
Supervise, coach, and develop team members to improve performance, knowledge, and overall job satisfaction.
Assist in recruiting, hiring, training, and onboarding new employees.
Ensure that the team adheres to company policies, procedures, and operational standards.
Handle employee performance evaluations, providing regular feedback and addressing any performance issues.
Promote a positive, inclusive, and motivating work culture where all team members feel valued and supported.
5. Scheduling and Labor Management:
Assist with staffing schedules to ensure proper coverage during peak hours and within budgeted labor costs.
Monitor labor costs closely and adjust staffing levels as necessary to optimize operational efficiency.
Manage employee timecards and approve shift changes and payroll as required.
6. Compliance & Reporting:
Ensure compliance with all local, state, and federal regulations, including health and safety, food safety, and labor laws.
Perform regular audits on food safety, cleanliness, inventory, and financial performance.
Support the General Manager in reporting to senior leadership and corporate offices, ensuring restaurant performance is documented accurately.
Ensure all team members complete training on food safety, customer service, and operational procedures.
7. Marketing and Local Community Engagement:
Support local store marketing efforts, including promotional events, community outreach, and social media activities.
Implement corporate promotions and ensure that they are executed in-store according to company standards.
Develop relationships with the local community to build brand awareness and foster customer loyalty.
8. Emergency and Crisis Management:
Ensure that the team is trained and ready to respond to any emergencies, including equipment failures, accidents, or customer disturbances.
Follow company protocols to resolve any emergencies efficiently, while ensuring the safety and well-being of staff and customers.
Assist with business continuity plans in the event of unforeseen circumstances.
Skills & Qualifications:
Experience: At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or quick-service restaurant is highly preferred.
Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.
Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.
Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.
Communication: Strong verbal and written communication skills, with the ability to interact with team members, customers, and senior management.
Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.
Attention to Detail: Strong attention to detail, especially regarding food quality, cleanliness, and compliance with health and safety standards.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to
ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Assistant General Manager position at Wendy’s. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Wendy’s is looking for qualified Assistant General Managers to do just that!
Looking for an employer that will treat you with RESPECT?
Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.
We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants.
Benefits:
Medical, Dental & VisionBonus PotentialFree Meals while Working*College AssistanceEducation Rewards/ GED AssistanceCompany ChaplainLife InsuranceShort & Long Term DisabilityDirect DepositReferral BonusTenure RecognitionHoliday Pay (Thanksgiving & Christmas)Opportunity for AdvancementSick PayUniformsVacationCompany Match 401kEmployee Assistance Program (ComPsych)Unity CareOur managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Assistant General Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Wendy’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
Job Description: Assistant General Manager at Wendy’s
Position Title: Assistant General Manager
Reports To: General Manager
Position Overview:
The Assistant General Manager (AGM) at Wendy’s is responsible for supporting the General Manager in overseeing all aspects of restaurant operations, ensuring exceptional service, financial performance, employee satisfaction, and adherence to company standards. The AGM will lead and mentor the restaurant’s management team, support day-to-day operational activities, and play a crucial role in the restaurant’s success by driving team performance, customer satisfaction, and achieving business goals.
Key Responsibilities:
1. Operational Leadership:
Assist the General Manager in overseeing the day-to-day operations of the restaurant, ensuring a smooth, efficient, and profitable business.
Lead and motivate a team of shift managers, crew members, and other staff to maintain operational excellence.
Manage food preparation and presentation standards, ensuring the restaurant is delivering high-quality food consistently and on time.
Oversee restaurant cleanliness, sanitation, and safety, ensuring all health and safety regulations are met.
Ensure proper maintenance and cleanliness of all kitchen equipment, dining areas, restrooms, and back-of-house areas.
Enforce and uphold Wendy’s operational policies and procedures to ensure a positive guest experience.
2. Customer Experience & Satisfaction:
Help drive a customer-first culture by leading the team to deliver outstanding service and quality experiences.
Handle guest complaints or issues promptly and professionally, aiming for positive resolutions and guest retention.
Train staff on the importance of customer service, ensuring every guest leaves satisfied and likely to return.
Ensure that the restaurant maintains a welcoming, clean, and comfortable environment for customers at all times.
3. Financial Management:
Assist in managing the restaurant’s financial performance, including budgeting, cost controls, and meeting profit goals.
Help manage and track food and labor costs, striving to meet or exceed financial targets set by the company.
Assist in inventory control, ordering, and supply management to prevent waste and overstocking.
Prepare and analyze financial reports, identifying opportunities to improve profitability and reduce operational costs.
4. Staff Management & Development:
Supervise, coach, and develop team members to improve performance, knowledge, and overall job satisfaction.
Assist in recruiting, hiring, training, and onboarding new employees.
Ensure that the team adheres to company policies, procedures, and operational standards.
Handle employee performance evaluations, providing regular feedback and addressing any performance issues.
Promote a positive, inclusive, and motivating work culture where all team members feel valued and supported.
5. Scheduling and Labor Management:
Assist with staffing schedules to ensure proper coverage during peak hours and within budgeted labor costs.
Monitor labor costs closely and adjust staffing levels as necessary to optimize operational efficiency.
Manage employee timecards and approve shift changes and payroll as required.
6. Compliance & Reporting:
Ensure compliance with all local, state, and federal regulations, including health and safety, food safety, and labor laws.
Perform regular audits on food safety, cleanliness, inventory, and financial performance.
Support the General Manager in reporting to senior leadership and corporate offices, ensuring restaurant performance is documented accurately.
Ensure all team members complete training on food safety, customer service, and operational procedures.
7. Marketing and Local Community Engagement:
Support local store marketing efforts, including promotional events, community outreach, and social media activities.
Implement corporate promotions and ensure that they are executed in-store according to company standards.
Develop relationships with the local community to build brand awareness and foster customer loyalty.
8. Emergency and Crisis Management:
Ensure that the team is trained and ready to respond to any emergencies, including equipment failures, accidents, or customer disturbances.
Follow company protocols to resolve any emergencies efficiently, while ensuring the safety and well-being of staff and customers.
Assist with business continuity plans in the event of unforeseen circumstances.
Skills & Qualifications:
Experience: At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or quick-service restaurant is highly preferred.
Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.
Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.
Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.
Communication: Strong verbal and written communication skills, with the ability to interact with team members, customers, and senior management.
Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.
Attention to Detail: Strong attention to detail, especially regarding food quality, cleanliness, and compliance with health and safety standards.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to
ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Assistant General Manager position at Wendy’s. Specific duties and requirements may vary by location or role.
