EHR/IT Applications Trainer
Department/Care Stream: IT
LIA Reporting Structure
Timecard Approver: Director of EHR Training Development
Primary: Director of EHR Training Development
Secondary: Director of EHR Training Development
Status: Full-Time
FLSA: Exempt
Location: Admin Center
Pay Range: $95,680-$108,500
EEO-1: Technician
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The EHR/IT Applications Trainer is responsible for the training, implementation support, and ongoing optimization of enterprise-level healthcare software applications, primarily the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems. This position serves as a key liaison between clinical/administrative end users and IT, ensuring smooth onboarding, training, and support for all EHR-related functionality.
In addition to training responsibilities, this role includes duties commonly assigned to an application support specialist or system analyst—such as building and maintaining training environments, validating workflows against live system builds, and participating in the design and testing of new workflows and configurations. The trainer must have a working knowledge of how to use the EHR and be familiar with its functionalities to guide users through optimized workflows and resolve system-related issues in collaboration with informatics and technical teams.
Required Qualifications
· Bachelor's degree in an academic or scientific field related to Information/ Systems Management or Technology, or the equivalent in training and experience.
· Minimum of one (1) year work experience in Electronic Health Records systems and training of providers and clinical staff support in these systems and other clinical support functions.
Fluency in additional languages preferred.· Experience working with Federally Qualified Health Centers (FQHCs) and their specific patient populations is preferred.
· Demonstrate leadership skills and be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.
· Strong customer service, project management skills, or consulting experience.
· Knowledge of applicable data privacy practices and laws.
· Initiate and complete work without direct supervision. Requires the ability to work effectively under pressure.
· Experience working with diverse communities in a non-profit or healthcare setting.
· Sensitivity to the needs of culturally and linguistically diverse patients and employee population.
· Demonstrated ability to analyze functional and technical requirements and translate these into valid solutions; Knowledge of primary care clinic workflow and/or other healthcare experience is a plus.
· Ability to communicate clearly in order to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems. Excellent written and verbal communication skills required.
· Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
· Skilled in Microsoft, including Word, Excel, PowerPoint, and Outlook.
· Ability to tailor one’s teaching style to the individuals in the room.
· Ability to be adaptable and resilient in a rapidly changing, innovative work environment.
· Ability to champion the adoption of new workflows related to technology applications applicable to the organization.
· Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
· Assist and support the Center/Department/Program to meet standards of High Reliability.
Essential Responsibilities and Duties
· Manages the delivery of training in both formal (e.g., classroom), and informal (e.g. in clinic) settings.
· Coordinates with the training team and the IT Training and Development manager to effectively schedule and train new clinical/administrative staff on her and IT applications.
· Conducts train-the-trainer sessions on the EHR and other acquired/updated software.
· Provides Help Desk technical support to end-users based on assigned tickets and telephone calls.
· Reviews and assists in the development of training documentation and ensuring this documentation is easily accessible to all end-users of the organization.
· Works to disseminate information vital to user functionality in a manner that is easy to absorb, in layperson terms.
· Promotes the importance of proper use of applications with an emphasis on optimum workflow.
· Develops FAQs on relevant applications based on user feedback.
· Actively participates in team-based planning for the Information Technology group, providing timely and relevant feedback on EHR/EPM and applications usage to inform future rollouts and implementations.
· Attends meetings and trainings as assigned.
· Provides post-production support for end users, including reinforcement work sessions, departmental rounding, and on-the-job refresher in-services.
· Participates in application testing, simulations, and go-live activities, including production support of new projects or production enhancements.
· Participates in on-site support after system implementation, application enhancements, and system upgrades.
· Presents on implementation and training of EHR/EPM and other relevant IT applications to various workgroups, both internal and external.
· Coordinates with technical staff to troubleshoot and resolve issue tickets reported by users. Communicates resolution to end users.
· Provides consultative services to clinical users.
· Creates and maintains training environments, including mock patient records, scenarios, and test scripts.
· Participates in system design reviews to assess training implications and contributes to workflow testing and validation.
· Collaborates with operational and technical teams to align training with real-time system configuration.
· Supports system users by resolving EHR-related issues and escalating complex problems as needed.
· Provides structured feedback to the informatics team based on end-user experience.
· Participates in go-live planning, command center support, and ticket triage during system changes or deployments.
· Ensures accurate documentation of training completion to support compliance and readiness for audits.
· Maintains training and knowledge base repositories in accessible formats for learner reference.
· Familiarity with the functionalities of the Electronic Health Record system; includes understanding clinical and administrative workflows, user navigation, documentation tools, and order entry, as well as having the ability to guide users through these functions effectively.
· Maintains confidentiality regarding privileged proprietary, administrative, technical and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.
· Performs other duties as assigned.
Benefits
The successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance & long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement.
· Paid bereavement and jury duty leave
· 11 paid holidays per year
· Paid time off
· Paid sick leave
· Flexible Spending Program
· Company paid malpractice insurance for all providers
· Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
Medical Assistant
Department/Care Stream: Healthcare Delivery
LIA Reporting Structure:
Timecard Approver: Center Manager
Primary: Center Manager
Secondary: Director of Adult Primary Care
Location: Sunrise Center
Status: Full-Time
FLSA: Non-Exempt
Pay Range: $25.00 - $32.37/hr
EEO-1: Service Workers
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Medical Assistant provides patient care in the health center setting and assists the provider (s) and care teams in the management and coordination of patient care, with an emphasis on prevention and health maintenance.
Required Qualifications
· High School Diploma or equivalent.
· Medical Assistant training/certification preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
· Current CPR, CPR/AED certification or be willing to complete within the first ninety (90 days) of employment.
· Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
· Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
· Knowledge of patient care, addiction treatment and mental health disorders.
· Knowledge of Community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program.
· Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
· Ability to establish and maintain positive, professional relationships.
· Maintain detailed records.
· Computer (PC) literate in Microsoft Word, Excel, Powerpoint, Outlook email and database software.
· Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
· Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
· Assist and support the Center/Department/Program to meet standards of High Reliability.
· Must be willing to successfully complete the credentialing process.
Essential Responsibilities
· Perform medical assistant duties, preparing rooms, rooming patients, record medical histories, vital signs and performing venipuncture and immunizations.
· Assist the medical team including, and not limited to the Health Care Team, physicians, family nurse practitioners, and physician assistants, Health Educators and Integrated Care Coordinators.
· Monitor Patient Centered Health Home goals.
· Encourage patient’s wellbeing through health promotion.
· Refer patients to primary healthcare team, as appropriate.
· Keep accurate records for reporting to various funding and inspecting agencies.
· Maintain immunization files for the county registry.
· Travel when necessary to support operational needs.
· Work one weekend per month as needed to support operational needs.
· Perform other duties as assigned within the medical assistant's scope of practice.
· May be required to work evenings, weekends and holidays.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
· Paid bereavement and jury duty leave
· 11 paid holidays per year
· Paid time off
· Paid sick leave
· Flexible Spending Program
· Company paid malpractice insurance for all providers
· Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Compliance Program Specialist
Department/Care Stream: Compliance
LIA Reporting Structure
Timecard Approver: Compliance Manager
Primary: Compliance Manager
Secondary: VP of Compliance and Risk Management
Status: Full-Time
FLSA: Exempt
Location: Admin Center
Pay Range: $95,680 - $108,500/yr
EEO-1: Professional
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Compliance Program Specialist plays a key role in supporting the organization’s full compliance program, including regulatory, OIG/corporate, accreditation, operational, and general business compliance. This position manages policies and assigned compliance projects across all compliance domains, coordinates committee logistics, tracks projects, and supports departmental operations.
As the primary administrator of the policy repository system, the Specialist ensures policies and patient-facing forms are accurately maintained, approved, and distributed. This role works closely with the Compliance Officer and cross-departmental teams to support project execution, reporting, and continuous improvement. Success in this position requires a proactive, detail-oriented professional with strong organizational skills, clear communication, and the ability to thrive in a fast-paced, collaborative environment.
Required Qualifications
Bachelor’s degree in business, public administration, or a related field preferred OR a combination of education and 5+ years of progressively responsible experience in administrative, compliance, or project coordination roles, preferably in a healthcare or regulatory environment.Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.High level of integrity and discretion in handling confidential and sensitive organizational information.Exceptional organizational skills with the ability to think proactively and prioritize in a fast-paced work environment.Experience scheduling appointments and managing calendars.Professional-level written and verbal communication skills.Efficient time management skills, with the ability to meet deadlines and support organizational needs.Comfortable managing multiple tasks and projects concurrently.Self-directed and able to work independently with minimal supervision.Exceptional interpersonal and collaboration skills.May travel as needed.Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.
Essential Responsibilities
Administer the organization’s policy repository platform (e.g., PolicyStat), ensuring workflow routing, version control, system maintenance, and user access.Ensure compliance with organizational policy review requirements, including overseeing the full policy lifecycle—tracking review dates and expirations, coordinating annual and as-needed reviews, facilitating approvals, submitting finalized policies to the Board of Directors, and activating and communicating approved documents.Maintain and organize the inventory of active policies, approved organizational forms, and patient-facing documents.Provide coordination and documentation support to compliance-related committees, including Compliance, Risk Management, Safety, and Policy & Forms Committees—preparing agendas, recording minutes, tracking action items, and maintaining records.Schedule and coordinate meetings and appointments, resolving calendar conflicts and supporting communication between the Compliance Department and internal stakeholders.Support Compliance Department projects by coordinating timelines, tracking project metrics and performance, and ensuring timely execution in collaboration with department leadership.Develop and maintain project tracking tools such as spreadsheets, diagrams, and process maps to support project execution and monitoring.Prepare and format reports, presentations, and supporting materials; collect, analyze, and manage data relevant to compliance and risk initiatives as directed by the Compliance Officer.Assist the Compliance Officer with documentation, meeting coordination, and preparation of materials for internal and external audits or reviews, including compiling and organizing required compliance documentation.Support the use and administration of compliance-related systems (e.g., NAVEX, Tracers with AMP).Attend internal and external meetings, trainings, and conferences as needed.Respond to internal and external inquiries and provide timely, professional follow-up.Maintain effective communication and positive working relationships across departments and levels.Perform other related duties as assigned, considering departmental and organizational needs.Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
Health Educator I
Department/Care Stream: Health Education
LIA Reporting Structure
Timecard Approver: Campus Director
Primary: Health Education Program Manager
Secondary: Clinical Director of Medical Education
Status: Full-Time
FLSA: Non-Exempt
Location: Placer Center; 100 Stonehouse Court Roseville, CA 95678
Pay Range: $27.40-$35.62
EEO-1: Technician
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Health Educator supports the Primary care team by providing health education to WellSpace Health patients. The ultimate goal of health education is to provide WellSpace Health patients with the necessary knowledge and skills to improve their well-being and live long healthy lives using a patient centered health approach. These services include health education to prevent and/or manage chronic and/or infectious diseases.
Required Qualifications
· High School diploma or equivalent, Bachelor’s degree preferred.
· Certified Health Education Specialist (CHES) preferred.
· Health education/community health/public health degree or experience.
· Fluency in additional languages preferred (E.g Spanish, Farsi, Punjabi or Hmong).
· Able to conduct and facilitate one on one and group classes.
· Must be able to work collaboratively with others in a team environment, respecting and valuing the
· perspectives and experiences of others.
· Able to maintain and understand appropriate roles, and boundaries among clients, peers, and WellSpace partners/stakeholders.
· Able to function effectively in a fast paced environment.
· Ability to write progress notes and maintain detailed data records.
· Efficient time management skills, with the ability to meet deadlines and organizational needs.
· Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
· Must demonstrate a high level of verbal, writing and listening skills.
· Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
· Current CPR and first aid certificate or willingness to be trained required within first (90) ninety days of employment.
· Computer literacy including use of Outlook email, Microsoft Word, Excel, and EHR.
· Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
· Assist and support the Center/Department/Program to meet standards of High Reliability.
· Must be willing to travel to the service locations and other health centers at least 10% of the time.
· Must be willing to successfully complete the credentialing process.
Essential Responsibilities
· Meet with each patient individually and/or in a group setting and provide health education.
· Implement health education programs within Primary Care Department.
· Implement a range of health education services, including establishing effective referral, scheduling and logistical support, and facilitating use of community services to promote the delivery of health education services.
· Collaborate with the patient and care team in the development of an individual health action plan and support the patient in the execution of their health goals.
· Refer patients to primary healthcare team, as appropriate.
· Compose and document progress notes daily into an electronic patient care system and maintain detailed data records daily.
· Provide support with the development of high quality, culturally appropriate health promotion materials.
· Track patient progress and program data daily for reporting.
· Attend regular monthly meetings with Health Centers and team.
· Perform other duties as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
· Paid bereavement and jury duty leave
· 11 paid holidays per year
· Paid time off
· Paid sick leave
· Flexible Spending Program
· Company paid malpractice insurance for all providers
· Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Human Resources Coordinator
Department/Care Stream: Human Resources
LIA Reporting Structure
Timecard Approver: Director of Human Resources
Primary: Director of Human Resources
Secondary: Chief of Human Resources
Location: EXPO
Status: Full-Time
FLSA: Non-Exempt
Pay: $30.14-$39.18/hr
Organization Information
WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.
Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.
Position Summary
The Human Resources Coordinator will be responsible for providing administrative support to the Human Resources Department. They will support a broad range of human resources functions such as facilitating Welcome Orientation, recordkeeping, filling, scanning, and data entry.
Required Qualifications
High School diploma, some college preferred OR an equivalent combination of experience sufficient to successfully perform the essential duties of the job.Six months Human Resources support experience preferred.Must have experience with high volume phone calls.Must possess excellent analytical skills.Strong administrative skills with attention to detail.Exceptional customer service skills in greeting, and welcoming visitors and staff members.Excellent interpersonal, verbal and written communication skills.Intermediate level with Microsoft Word, Excel, PowerPoint, Outlook and database software.Ability to use standard office equipment including phone, fax, and copier.Strong time management and organizational skills.Exceptional interpersonal skills including active listening, problem solving, and ability to remain calm in emotional or stressful situations.Commitment and ability to abide by standards of professional ethics and maintain confidentiality.Must have the ability to work effectively with employees, managers, and the public.Must have concise written communication skills.Must be able to work independently and prioritize tasks based on deadlines.Must be able to work collaboratively in a team environment, respecting and valuing the perspectives and experiences of others.Ability to type 45 words per minute.Ability to convey a positive and professional image to employees and the public.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.
Essential Responsibilities
Facilitate Welcome Orientation on a biweekly basis.Greet and welcome guests and staff.Answer phones and direct the calls to the appropriate person.Maintain electronic files including reformatting and converting documents to PDF format.Follow-up on action items for performance improvement plans.Participate in all internal HR audits and other compliance related audits.Ensure all personnel records are maintained as per employment laws and governing and regulatory agencies.Ensure mandatory trainings are updated and completed for new hires and existing employees.Maintain knowledge of legal requirements related to HR processes and procedures for regulatory and governing body compliance.Perform data-entry of pertinent data and submit electronically to the appropriate agencies.Ensure that equipment is properly sanitized including workstations and equipment.Responsible for our Open Inward (employee of the month) picture and voucher distributions.Track and distribute keys to staff in the administration office and Health Center sites.Schedule conference rooms when requested.Create identification badges for employees in a timely manner.Complete verification of employment.Open, scan, distribute mail, and order business cards.Draft documents, reports, spreadsheets, presentations, and other written material.Assist the Chief of Human Resources and Director of Human Resources with special projects as needed.Other duties as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Front Desk Receptionist
Department/Care Stream: Healthcare Delivery
LIA Reporting Structure:
Timecard Approver: Center Manager l
Primary: Center Manager l
Secondary: Director of Pediatric Care Operations
Location: Sierra Gardens Center
Status: Full-Time
FLSA: Non-Exempt
Pay Range: $23.00 - $29.43/hr
EEO-1: Administrative Support Worker
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Front Desk Receptionist supports patient centered care by collecting important data, reviewing patient’s insurance status and providing first line customer service to ensure patients have appropriate access to our full range of quality medical, dental, mental and behavior health services with competence and compassion.
The Front Desk Receptionist is also responsible for collecting processing patient registrations, patient reminder calls, posting payments, scrubbing and completing billing batches on a daily basis, maintaining effective communication about billing related matters with health center staff and billing staff, including management.
Required Qualifications
Health Center experience preferred.High School Diploma or equivalent required; Some college preferred.One (1) year experience as an administrative assistant OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Experience with billing and insurance preferred.Knowledge of medical terminology.Strong administrative skills with attention to detail.Ability to use standard office equipment including phone, fax, copier.Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software.Team player and service oriented with excellent interpersonal skills.Current CPR or CPR/AED certification.Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.Fluency in additional languages preferred.Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.Essential Responsibilities
Greet patients and visitors, answer questions and provide assistance and directions as necessary.Provide intake activities and update records which will include and not limited to processing and maintaining client files, daily charts preparation and purging files.Utilize EHR system to schedule new and follow-up appointments for our patientsPrepare, process and maintain up to date client files which may include preparing daily charts and purging files.Provide general administrative support (i.e. typing, filing, etc.) to supervisor and department.Maintain office and lobby appearance on a daily basis, ensuring a welcoming and quiet environment.Provide general mail and fax service for all departments.Performing opening and/or closing duties.Process billing fees and payments.Travel when necessary to support operational needs.Other duties as assigned.Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annuallyPhysical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Accreditation Coordinator
Department/Care Stream: Accreditation/Compliance
LIA Reporting Structure:
Timecard Approver: Accreditation Manager
Primary: Accreditation Manager
Secondary: VP of Compliance and Risk Management
Status: Full-time
FLSA: Non-Exempt
Location: Admin Center
Pay Range: $27.40- $35.62/hr
EEO-1: Administrative Support Worker
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Accreditation Operations Coordinator supports organizational accreditation efforts through project coordination, documentation, interdepartmental collaboration, and support of WellSpace Health’s Confluence Model of care delivery across departments, programs, and Centers. This role coordinates accreditation and quality improvement projects related to organizational readiness and regulatory standards, including activities associated with The Joint Commission. Responsibilities include tracking performance improvement initiatives, compiling and interpreting data and reports, supporting accreditation software systems, and assisting with accreditation readiness training and education activities. The ideal candidate is detail oriented, analytical, resourceful, able to manage multiple priorities and deadlines, and thrives in a fast paced, collaborative environment.
Required Qualifications
Associate’s degree preferred; OR appropriate work experience necessary to perform the essential functions of the job.Experience in project coordination, accreditation activities, program evaluation, performance improvement, and data analysis preferred.Strong analytical, organizational, problem solving, and multitasking skills with ability to manage competing priorities and deadlines.Ability to work independently, exercise sound judgment, and maintain accuracy in a fast paced environment.Excellent interpersonal, customer service, verbal, written, presentation, and documentation skills.Strong computer proficiency, including Microsoft Office, electronic medical records, spreadsheets, presentations, and other electronic systems.Ability to analyze, interpret, and contextualize findings into meaningful data, reports, and actionable informationAbility to communicate effectively and collaborate with teams from a wide variety of cultural, ethnic, and socioeconomic backgrounds.Results and outcomes oriented with strong emphasis on teamwork, collaboration, and High Reliability standards.Adherence to infection control procedures, including hand hygiene, symptom self monitoring, masking, and social distancing protocols.
Essential Responsibilities
Coordinate and support accreditation readiness, quality improvement, and compliance activities across departments, programs, Centers, care streams, and service locations.Support WellSpace Health’s Confluence Model through collaboration with Leadership, Innovation, and Accountability (LIA) leaders, operational teams, and cross functional departments.Conduct regular site visits, walkthroughs, tracers, readiness rounds, audits, and assessments to monitor compliance with accreditation and regulatory standards, including The Joint Commission.Identify areas for improvement, monitor trends and repeat findings, and support corrective actions and follow up activities.Track accreditation activities, readiness initiatives, performance metrics, corrective actions, timelines, and departmental deliverables to support ongoing survey readiness.Follow up with departments and leaders regarding overdue items, documentation gaps, corrective actions, and accreditation related requirements.Compile, analyze, validate, and interpret findings into meaningful reports, dashboards, and actionable information.Review accreditation documentation and evidence for completeness, consistency, organization, and survey readiness.Coordinate and maintain accreditation files, reports, trackers, meeting minutes, action items, and accreditation related software systems.Support accreditation surveys, mock surveys, regulatory reviews, readiness meetings, and related preparation activities.Assist with development of presentations, educational materials, tools, templates, and training resources related to accreditation and quality improvement.Support training and education activities related to accreditation standards, readiness expectations, and organizational practices.Promote reliable processes, aligned practices, and continuous improvement efforts that support patient safety, quality, experience, and operational excellence.Perform other job duties and responsibilities as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, paid life insurance & long-term disability insurance, additional voluntary retirement plan with organizational match and no vesting schedule requirement.
Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a typical healthcare clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Referral Coordinator
Department: Women’s Health
LIA Reporting Structure:
Timecard Approver: Campus Director
Primary: Campus Director
Secondary: Associate Director for Women’s Health
Status: Full-Time, Regular
FLSA: Non-Exempt
Pay Range: $24.90 - $32.37/hr
EEO-1: Service Worker
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Referral Coordinator must collect a variety of information in an extremely accurate manner in a fast paced environment, while maintaining patient confidentiality. Must be able to use various complex tools to register and schedule patients. Must be highly skilled in verbal and written communication.
Required Qualifications
High School Diploma or equivalent.Medical Assistant training/certification preferred.Two plus years related experience preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.Fluency in additional languages preferred.Excellent interpersonal skills.Exceptional customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.Strong administrative skills with attention to detail.Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.Computer (PC) literate in Microsoft Word, Excel, Powerpoint, Outlook email and database software.Database software and Electronic Health Records Systems experience, NextGen preferred.Requires understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs.Requires knowledge of medical and billing terminology (ICD-9/10 and CPT codes).Work flexible schedule when needed.Able to take and follow through with delegated tasks and accountability.Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.Essential Responsibilities
Receives referrals, verifies for completeness and appropriateness, and communicates with referral sources to obtain additional information as needed.Processes and tracks referrals and diagnostic orders.Keeps accurate patient records and verifies insurance requirements.Obtains and completes all necessary insurance authorization as appropriate in a timely and thorough manner to maximize quality of patient care, with knowledge of insurance benefits, in/out of network requirements, pre-determination services, and medical necessity.Maintains ongoing tracking and appropriate documentation on referrals keeping status and outcome of requests to promote and warrant patient care.Ensures complete and accurate registration, including patient demographic and current insurance information.Assembles information concerning patient's clinical background and referral needs. Per referral guidelines, provides appropriate clinical information to specialist.Contacts organizations and insurance companies to ensure prior approval requirements are met.Presents necessary medical information such as history, diagnosis and prognosis.Reviews details and expectations about the referral with patients.Assists patients in problem solving potential issues related to the Health Care System, financial or social barriers.Be the system navigator and point of contact for patients and families, having direct access for asking questions and concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.Identifies and utilizes cultural and community resources.Generates and electronically transmits the summary of care document to the specialist prior to patient appointment for all care transitions.Establishes and maintains relationships with identified service providers. Communicates with community organizations, health plans, outside facilities, and specialists to ensure that referrals are addressed in a timely manner. Coordinates specialty and diagnostic appointments with patients and specialists/facilities.Schedules patients for initial specialty referral appointments.Follows protocols and WellSpace Health Guidelines provided for handling referrals and directing effectively using the procedures given.Communicates with team mates and management if there is a lack of understanding on procedures.Participates in meetings as required.Performs other tasks as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Medical Assistant
Department/Care Stream: Healthcare Delivery
LIA Reporting Structure:
Timecard Approver: Center Manager
Primary: Center Manager
Secondary: Regional Director
Location: Florin and Norwood Center
Status: Full-Time
FLSA: Non-Exempt
Pay Range: $25.00 - $32.37/hr
EEO-1: Service Workers
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Medical Assistant provides patient care in the health center setting and assists the provider (s) and care teams in the management and coordination of patient care, with an emphasis on prevention and health maintenance.
Required Qualifications
· High School Diploma or equivalent.
· Medical Assistant training/certification preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
· Current CPR, CPR/AED certification or be willing to complete within the first ninety (90 days) of employment.
· Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
· Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
· Knowledge of patient care, addiction treatment and mental health disorders.
· Knowledge of Community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program.
· Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
· Ability to establish and maintain positive, professional relationships.
· Maintain detailed records.
· Computer (PC) literate in Microsoft Word, Excel, Powerpoint, Outlook email and database software.
· Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
· Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
· Assist and support the Center/Department/Program to meet standards of High Reliability.
· Must be willing to successfully complete the credentialing process.
Essential Responsibilities
· Perform medical assistant duties, preparing rooms, rooming patients, record medical histories, vital signs and performing venipuncture and immunizations.
· Assist the medical team including, and not limited to the Health Care Team, physicians, family nurse practitioners, and physician assistants, Health Educators and Integrated Care Coordinators.
· Monitor Patient Centered Health Home goals.
· Encourage patient’s wellbeing through health promotion.
· Refer patients to primary healthcare team, as appropriate.
· Keep accurate records for reporting to various funding and inspecting agencies.
· Maintain immunization files for the county registry.
· Travel when necessary to support operational needs.
· Work one weekend per month as needed to support operational needs.
· Perform other duties as assigned within the medical assistant's scope of practice.
· May be required to work evenings, weekends and holidays.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
· Paid bereavement and jury duty leave
· 11 paid holidays per year
· Paid time off
· Paid sick leave
· Flexible Spending Program
· Company paid malpractice insurance for all providers
· Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!Talent Acquisition Coordinator
Department/Care Stream: Human Resources
LIA Reporting Structure
Timecard Approver: Director of Human Resources
Primary: Director of Human Resources
Secondary: Chief Human Resources Officer
Status: Full-Time
FLSA: Non-Exempt
Location: Admin Center
Pay Range: $30.14-$39.18/hr
EEO-1: Administrative Support Workers
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Talent Acquisition Coordinator assist with recruiting efforts conducting screening, reference checks and verifications. They will actively maintain employee records and perform other human resource related job duties as directed.
Required Qualifications
High school diploma and one year of human resources experience required. AA/BA in related field preferred.Intermediate skills with MS Word, Excel and Outlook.Possess excellent organizational skills.Strong command of written and verbal communication.Excellent interpersonal and presentation skills.Good understanding of the organization's overall business and its objectives.Ability to perform in cross-functional team approach and job responsibilities.Strong detail orientation.A multi-tasker with strong ability to work under pressure.Ability to prioritize work, meet deadlines and produce quality results on time with attention to detail.Proficient in using computers with related knowledge of software programs and the Internet.Commitment and ability to abide by standards of professional ethics and maintain confidentiality.Must be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.
Essential Responsibilities
Provides direct support to the WellSpace Health recruiting process.Reviews applicants and candidate’s resume/application for qualifications required by job description.Assists recruiting team with sourcing, phone screening and scheduling interviews.Assists with recruiting documents ie. tracking spreadsheet and pre-screening documents.Assists with job requisitions and job descriptions.Assists with updates to candidates on a weekly basis.Performs customer service functions by answering candidate and employee questions.Enters documentation in the employee electronic files.Performs other duties as assigned.Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave11 paid holidays per year Paid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!